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ANEW Hotel Hilton Pietermaritzburg

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1 Hilton Avenue, Pietermaritzburg 3245 South Africa
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Traveller (124)
Room & Suite (57)
Dining (23)
What is Travellers’ Choice?
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About

#3 of 12 hotels in Pietermaritzburg
Location
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Travellers' Choice
Experience old world charm in the Pietermaritzburg Midlands during your stay at ANEW Hotel Hilton. Situated right on the doorstep of the Midlands Meander, this hotel combines old-world charm with highly rated friendly and efficient service. The four-star architectural showpiece that is ANEW Hotel Hilton, with its imposing Tudor lines, is a must-stay for the meandering country charm seeker, as well as being the perfect venue for business conferences, weddings and banquets. Originally established in 1936, the elegant and upmarket hotel consisting of 97 rooms now boasts all the modern amenities expected from vacationing families and businessmen alike, making it the first choice for Pietermaritzburg accommodation. The Midlands Meander, only 5 hours from Johannesburg is perfect to rekindle romance while you enjoy a private dinner on a floodlit pool deck with cascading water. Anew Hotel Hilton is located within an historic district and is in close proximity to Howick Golf Club and the
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Bicycle rental
Babysitting
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Safe
Telephone
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Afrikaans, Zulu
323Reviews3Q+A76Room tips
Traveller rating
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Most Recent
ffreit542823 wrote a review Jul 2022
1 contribution
Good location central to everything friendly staff Room was spacious 2 double beds Cold tap was not working by the hand basin but this was not a big issue for me as they were under construction Did not take the breakfast option as i felt it was too expensive
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Anthony Moskovitch, General Manager at ANEW Hotel Hilton Pietermaritzburg
Responded 4 weeks ago
Good Day Thank you very much for taking the time to share your feedback with us. Delighted to learn of the positive aspects of your stay and wish to assure you that we will ensure a vast improvement is noted in those area's that fell short. Our Breakfast offering is currently receiving our urgent attention and look forward to having you return to a noticeable difference. Thank you Anthony Moskovitch General Manager
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nkhan561850 wrote a review May 2022
1 contribution
Absulute disaster..from check in to staying at this place was crap..You pay 4 star rates and get below one star service..Noisy and below mediorce staff and environment.The staff make so much of noise 24 hours i wish you luck with sleeping..the hot water is not hot is warm..the toilet and bathroom stinks..the bed is noisy and pillows uncomfortable...overal the worst hotel i have stayed in..i stayed in over 100 hotels and this one was down there ad the worst!!!I want part of my money back.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Anthony Moskovitch, General Manager at ANEW Hotel Hilton Pietermaritzburg
Responded 08 Jun 2022
Good Day Thank you very much for taking the time to complete the review regarding your last stay. Our aim is to provide all guests with an unforgettable hotel experience and your honest feedback is an important part of that process. We sincerely apologize for not meeting your expectations during your stay with us. We are happy to inform you that even though we have experienced some issues with our security, this has been rectified. We are also able to use your constructive feedback as a training tool to ensure that all our GUEST's expectations are not only met, but exceeded. We look forward to welcoming you in the near future Anthony Moskovitch General Manager
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mornelotter1 wrote a review Apr 2022
Rustenburg, South Africa1 contribution
We enjoyed our stay at ANew Hilton. The facilities were beautiful, comfortable and luxurious. Oh my goodness and the food. Their chef (think his name was Andre) is the best. Also less than a minute from the Freeway (N2).
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Review collected in partnership with this hotel
Date of stay: April 2022
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Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Anthony Moskovitch, General Manager at ANEW Hotel Hilton Pietermaritzburg
Responded 03 May 2022
Good Day mornelotter1 Thank you very much for taking the time to share your feedback with us. We are indeed absolutely thrilled to learn of your positive feedback and take much delight in sharing this with the TEAM. Rest assured knowing that our successes are never final and that we continue striving to constantly improve on our offerings. Please do come visit us again soon. Kind regards Anthony Moskovitch General Manager
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JROriginalsRSA wrote a review Feb 2022
Ballito, South Africa1 contribution
This is the ideal stopover for business or leisure. Neat, clean and comfortable accommodation supported by excellent management and staff. The breakfast we had was great and we were sad to leave when we had to return home. Highly recommend.
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Review collected in partnership with this hotel
Date of stay: February 2022
Value
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Anthony Moskovitch, General Manager at ANEW Hotel Hilton Pietermaritzburg
Responded 03 May 2022
Good Day JROriginalRSA Thank you very much for taking the time to share your feedback with us. We are indeed absolutely thrilled to learn of your positive feedback and take much delight in sharing this with the TEAM. Rest assured knowing that our successes are never final and that we continue striving to constantly improve on our offerings. Please do come visit us again soon. Kind regards Anthony Moskovitch General Manager
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rossi690402 wrote a review Feb 2022
Johannesburg, South Africa1 contribution
Great location, lovely atmosphere and helpful friendly staff, comfortable beds, clean rooms. We spent an excellent two nights. Food was very good. The air conditioner was not working properly in one of our rooms and we were moved to another room. Will definitely book this place again.
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Review collected in partnership with this hotel
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Anthony Moskovitch, General Manager at ANEW Hotel Hilton Pietermaritzburg
Responded 17 Feb 2022
Good Day Thank you kindly for taking the time to share this with us. Truly most delighted to learn of your great stay. Please accept our apologies for the issue with the Air-conditioner. This was due to a large unforeseen mechanical issue which has since been permanently resolved. We assure you that this will never repeat itself. Please be sure to visit us again soon. Kind regards Anthony Moskovitch General Manager
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szungu223263 wrote a review Jan 2022
Johannesburg, South Africa1 contribution
The hotel has a stunning pool mainly utilized by children, and the rooms are gorgeous. Regrettably, the restaurant service and food (dinner) was absolutely horrendous. I would have scored much higher if perhaps I had booked only a bed and breakfast, and not dinner.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Anthony Moskovitch, General Manager at ANEW Hotel Hilton Pietermaritzburg
Responded 05 Jan 2022
Good Day Thank you for sharing your feedback with us. We take these matters most seriously and therefore, please do rest assured knowing that your comments around the experience during Dinner is receiving our most urgent attention. This by no means reflects the high standard in which we are usually proud to offer and we will no doubt have this matter rectified very soon. Thank you again Anthony Moskovitch General Manager
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mswart948911 wrote a review Jan 2022
1 contribution1 helpful vote
Our 6 night stay was disappointing. Sadly the management were unable to rectify much. Don't eat the deserts or order specialized coffee's. Nothing was on offer for the kids, housekeeping was mediocre and broken glass around the swimming pool area,non guests with cooler boxes and loud music and children relieving themselves in the garden surrounding the pool.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Anthony Moskovitch, General Manager at ANEW Hotel Hilton Pietermaritzburg
Responded 05 Jan 2022
Good Day Thank you very much for taking the time to share your feedback with us. Please do again accept our utmost apologies for these utterly unacceptable shortfalls in our offering. We can happily confirm that we have since taken the most aggressive action to ensure that these lapses will never again take place and that Hotel residents will have exclusive access to our public spaces. Further, our Food & Beverage TEAM are working toward a permanent resolve in the Restaurant offerings. GUEST satisfaction is of critical importance to us and we will not leave these matters unresolved. We wish to assure you that on your return visit to us, a noticeable difference will be had. Kind regards Anthony Moskovitch General Manager
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Reviewer wrote a review Dec 2021
2 contributions1 helpful vote
The breakfast was good, however I would appreciate being notified when my food was ready instead of it being placed on the side for dust to collect. The room was comfortable and the view from the room was lovely.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Anthony Moskovitch, General Manager at ANEW Hotel Hilton Pietermaritzburg
Responded 05 Jan 2022
Good Day Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the unacceptable way in which your Food order was handled. We can happily confirm that we have since taken action around this matter and this by no means reflects the high standards in which we pride ourselves in offering all our GUESTS. Further we have since investigated this matter from the onset and found that it was a new member of the TEAM whom not being fully trained in our standards to which we have completed a full training session with our entire TEAM to highlight the importance of handling all Food & Beverage orders. Thank you again, we do hope to see you soon. Kind regards Anthony Moskovitch General Manager
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Hugh1944 wrote a review Dec 2021
Winston Park, South Africa270 contributions37 helpful votes
We visited for lunch yesterday. We have never stayed here - but visited once for lunch long ago before it was taken over by the present owners It was a lovely warm sunny day yesterday, but sadly the restaurant was almost deserted, which never helps the ambience. The hotel has been tastefully renovated since we were here last. Service was a little slow, but that was made up by the food and presentation. Two of us had the Herb, Prawn and Mango Salad. two had Caesar Salad, and I had Rainbow Trout. All meals were delicious. We will definitely return
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Date of stay: November 2021
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Anthony Moskovitch, General Manager at ANEW Hotel Hilton Pietermaritzburg
Responded 01 Dec 2021
Good Day Hugh1944 Thank you very much for taking the time to share your feedback with us. We are indeed absolutely thrilled to learn of your positive feedback and take much delight in sharing this with the TEAM. Indeed disappointed that our service let you down, please do accept our apologies for this. Rest assured knowing that our successes are never final and that we continue striving to constantly improve on our offerings. Please do come visit us again soon. Kind regards Anthony Moskovitch General Manager
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tatkin555895 wrote a review Oct 2021
1 contribution1 helpful vote
We have stayed at this hotel many times before. Since it was taken over by the ANEW group, everything was simplified and very friendly and efficient. All the best touches of the old hotel were still there - like the roaring fire at reception on a cold morning or evening. The rooms had just what was needed, and they were clean and simply presented. The staff were polite and didn't intrude on our space. All in all, a wonderful stay!
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Anthony Moskovitch, General Manager at ANEW Hotel Hilton Pietermaritzburg
Responded 11 Oct 2021
Good Day tatkin555895 Thank you very much for taking the time to share your feedback with us. We are indeed absolutely thrilled to learn of your positive feedback and take much delight in sharing this with the TEAM. Rest assured knowing that our successes are never final and that we continue striving to constantly improve on our offerings. Please do come visit us again soon. Kind regards Anthony Moskovitch General Manager
Read more
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PRICE RANGE
US$72 - US$90 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Protea Hotel Hilton
LOCATION
South AfricaKwaZulu-NatalPietermaritzburg
NUMBER OF ROOMS
97
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Frequently Asked Questions about ANEW Hotel Hilton Pietermaritzburg
Which popular attractions are close to ANEW Hotel Hilton Pietermaritzburg?
Nearby attractions include Gallery ZAZA (1.1 km).
What are some of the property amenities at ANEW Hotel Hilton Pietermaritzburg?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at ANEW Hotel Hilton Pietermaritzburg?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at ANEW Hotel Hilton Pietermaritzburg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at ANEW Hotel Hilton Pietermaritzburg?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to ANEW Hotel Hilton Pietermaritzburg?
Conveniently located restaurants include Ground Coffee House, Artisan, and The Upper Millstone.
Are there opportunities to exercise at ANEW Hotel Hilton Pietermaritzburg?
Yes, guests have access to a pool during their stay.
Does ANEW Hotel Hilton Pietermaritzburg have airport transportation?
Yes, ANEW Hotel Hilton Pietermaritzburg offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at ANEW Hotel Hilton Pietermaritzburg?
Yes, dry cleaning and laundry service are offered to guests.
Does ANEW Hotel Hilton Pietermaritzburg offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ANEW Hotel Hilton Pietermaritzburg?
The staff speaks multiple languages, including English, Afrikaans, and Zulu.