BON Hotel Empangeni
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Avg. R 1,622 /night, 3/24 - 3/25
R 1,622
per night
R 1,449
per night
R 1,276
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#1 of 3 hotels in Empangeni
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
BON Hotel Empangeni located in the heart of Empangeni’s business district, halfway between Durban and Swaziland and 15km from Richards Bay, is well situated for the business and leisure traveller. Combining simplicity with understated style, accommodation comprises of 55 tastefully decorated rooms, an in-house restaurant, bar and four meeting rooms seating up to 230 delegates. There are many nearby attractions in the area to explore and experience.
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Property amenities
Free parking
Wifi
Bar / lounge
Conference facilities
Banquet room
Baggage storage
Non-smoking hotel
24-hour front desk
Paid wifi
Restaurant
Breakfast buffet
Meeting rooms
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Family
Trendy
Languages Spoken
English
Location
64 Turnbull Street, Empangeni 3880 South Africa
Getting there
12 Restaurants
within 1 kilometer
1 Attraction
within 1 kilometer
Reviews
Traveller rating
- 28
- 15
- 14
- 4
- 4
Time of year
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Language
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Detailed Reviews
We booked two rooms for two nights thru the phone and when we at the front desk,the lady (i think she’s new there )wasn’t sure what she doing,totally confused , she only charged us for one room/ then after we corrected her she was looking for calculator...finally we helped her with that, now the card machine not at the desk we have to walk next door where the bar is to made the payment...story continues when she struggled to use card machine & to put total amount...
anyway was new experience for us..this was at protea hotel by Marriott in Empangeni.,but it’s was nice and clean rooms & Parking secure only no lifts so you have to clamp the stairs...
anyway was new experience for us..this was at protea hotel by Marriott in Empangeni.,but it’s was nice and clean rooms & Parking secure only no lifts so you have to clamp the stairs...
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Date of stay: September 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from marketing923, Operations Manager at BON Hotel Empangeni
Responded 07 Jan 2019
Greetings from BON Hotel Empangeni, Hope this email finds you well? Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we pride ourselves on delivering a memorable hotel experience during your travels. We greatly appreciate your comments regarding our customer service, all our staff members take their roles in our industry very seriously and try every day to provide that quality customer service that our guests expect, however we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere for all our guest. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [ops@proteaemp.co.za] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel. Kind Regards Regina Eaton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went for a business lunch with my business partners to discuss a new venture so we were only on the restaurant. Nice quiet environment, overall service was good but the oxtail I had was swimming in oil which really put me off I must say and spoiled an otherwise good afternoon.
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Date of stay: December 2014Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ops Manager, General Manager at BON Hotel Empangeni
Responded 15 Nov 2021
Dear Terry Thankyou for your valued support looking forward to having you back
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Average hotel. Rooms are very small but neat. Staff are friendly. Dinner buffet selection was the smallest that I've ever seen and wasn't very good either. There is plenty of secure parking. I would stay here again but probably eat at one of the take aways close by.
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Date of stay: May 2014Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ops Manager, General Manager at BON Hotel Empangeni
Responded 05 Nov 2021
Dear zza007 Greetings from BON Hotel Empangeni, Hope this email finds you well? Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we pride ourselves on delivering a memorable hotel experience during your travels. We greatly appreciate your comments regarding our customer service, all our staff members take their roles in our industry very seriously and try every day to provide that quality customer service that our guests expect,Our main priority is to be able to offer a very well-maintained and comfortable atmosphere for all our guest. It would be such a pleasure to personally welcome you back to our hotel. Kind Regards Regina Eaton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The supper took more than an hour to come, an hour later the waitron came to confirm what I had ordered, that was very frustrating. The room I stayed in had a stuffy smell, there was dust on the side lamp, the toilet pan was leaking. Breakfast was great
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Review collected in partnership with this hotel
Date of stay: November 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had an excellent stay at the hotel. My room was extra clean and the restaurant where I had breakfast was clean. The staff at the restaurant were amazing, very professional and helpful! The hotel' location is in town surrounded by shopping malls which makes it the best destination!!
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A most pleasant, helpful staff, who go the extra mile in providing an exceptionally high standard of service and quality throughout all aspects from Hotel, restaurant and Conference facilities. Reception is excellent, making the booking in a breeze. Rooms are spotless and of a very high standard. Well Done to all. Highly recommended.
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Review collected in partnership with this hotel
Date of stay: February 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ops Manager, General Manager at BON Hotel Empangeni
Responded 04 Nov 2021
Dear Russell Harding Thank you for your valued support and wonderful comments. We look forward to welcoming you back next week. Kindest regards Regina Eaton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
the staff including the manager Jason were not welcoming at all. the room is so small u can handly move around this is not 4 leisure i think they must only open during the week. the passages are so hot it feels like you are walk in a volcano.
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Date of stay: February 2010Trip type: Travelled as a couple
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from marketing923, Operations Manager at BON Hotel Empangeni
Responded 07 Jan 2019
Greetings from BON Hotel Empangeni, Hope this email finds you well? Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we pride ourselves on delivering a memorable hotel experience during your travels. We greatly appreciate your comments regarding our customer service, all our staff members take their roles in our industry very seriously and try every day to provide that quality customer service that our guests expect, however we have unfortunately fallen short of our goal during your recent stay, for that I apologise We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere for all our guest. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [ops@proteaemp.co.za] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel. Kind Regards Regina Eaton
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I visited the Protea Hotel Empangeni on Saturday 31 May 2014. The receptionist and the Manageress on duty were very welcoming and charming.
The restaurant was equally hospitable and caring.
The food was prepared by Candice with a lot of love and served by Princess very diligently.
I would return to this hotel because of the staff that really make one feel welcome and comfortable
The restaurant was equally hospitable and caring.
The food was prepared by Candice with a lot of love and served by Princess very diligently.
I would return to this hotel because of the staff that really make one feel welcome and comfortable
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Date of stay: May 2014Trip type: Travelled on business
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ops Manager, General Manager at BON Hotel Empangeni
Responded 15 Nov 2021
Dear Easygoing282 Thankyou and hope to see you soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were very happy with the friendly efficient service at check-in and check-out. The rooms are small but comfortable and clean The beds are very comfortable. The bathroom and shower is spacious. I must say we expected much less from the hotel but we were pleasantly surprised. It is a lovely overnight hotel for business or conference.
The only little problem I had, was the odour from the drains in the bathroom. It does smell like stale water and could be because it was the bottom level (room no 17) , but it would be nice if management could check up on that.
The only little problem I had, was the odour from the drains in the bathroom. It does smell like stale water and could be because it was the bottom level (room no 17) , but it would be nice if management could check up on that.
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Date of stay: May 2013Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ops Manager, General Manager at BON Hotel Empangeni
Responded 15 Nov 2021
Dear KwazuluNatalSunshine I sincerely apologize for the inconvenience caused, please forgive us and give us another chance to prove our true hospitality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms and bathrooms (showers) need attention - the cleaning staff really need to up their socks!
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Review collected in partnership with this hotel
Date of stay: February 2025Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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"Please check number of towels versus number of guests. we were 2 people and one set of towels. "Read full review
PRICE RANGE
R 1,385 - R 1,622 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Protea Hotel Empangeni
LOCATION
South AfricaKwaZulu-NatalZululandEmpangeni
NUMBER OF ROOMS
55
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingBON HOTEL EMPANGENI - UPDATED 2025 Reviews & Price Comparison (South Africa)
Frequently Asked Questions about BON Hotel Empangeni
Which popular attractions are close to BON Hotel Empangeni?
Nearby attractions include Empangeni Arts and Cultural History Museum (0.5 km).
What are some of the property amenities at BON Hotel Empangeni?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
What food & drink options are available at BON Hotel Empangeni?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to BON Hotel Empangeni?
Conveniently located restaurants include Wimpy, Debonairs Pizza, and Kumariez Indian Cuisine.
Are any cleaning services offered at BON Hotel Empangeni?
Yes, dry cleaning and laundry service are offered to guests.
Does BON Hotel Empangeni offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Is BON Hotel Empangeni accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.