Pavilion Hotel
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Avg. RÂ 664 /night, 10/7 - 10/8
RÂ 1,136
per night
RÂ 900
per night
RÂ 664
per night
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Today
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3.0
#43 of 54 hotels in DurbanLocation
Cleanliness
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Value
Located just 25 minutes from King Shaka International Airport, the newly renovated and popular Pavilion Hotel is an upmarket and perfectly situated address for doing business in Durban, Kwa Zulu Natal. The privately owned hotel has been home to several local, domestic and international tourists. The Pavilion Hotel is within walking distance to Durban’s main beachfront and nearby attractions include the Moses Mabhida Stadium, The Albert Luthuli International Convention Centre and Ushaka Marine World. The hotel boasts a dedicated wing comprising of 112 rooms tailored to meet specific business requirements. Rooms are equipped with high Wi-Fi internet access, a writing desk with stationery and a digital safe. The Pavilion Hotel values its corporate traveller however caters for families and leisure tourists alike. Amenities and services include a flat screen LCD TV with selected DSTV channels, tea and coffee facilities, spacious showers, additional linen and individually controlled air-conditioning. The hotel specialises in gala dinners, weddings, corporate breakfasts and cocktail parties in its 240 seater conference venue. The popular Cilantro restaurant offers a la carte and buffet menus.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Beach
Taxi service
Meeting rooms
Baggage storage
Concierge
Parking
Wifi
Coffee shop
Restaurant
Breakfast buffet
Special diet menus
Non-smoking hotel
24-hour front desk
Laundry service
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Safe
Iron
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English
Location
15 K E Masinga Road, Durban 4001 South Africa
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 70 out of 100
70
King Shaka Intl Airport
27.9 km•
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Pietermaritzburg Airport
65.6 km•
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Car Hire
21 Restaurants
within 0.5 kilometers
153Reviews9Q+A33Room tips
Reviews
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Detailed Reviews
Was not very impressed with the room. Rooms had a musty smell and the floor we stayed on was terribly noisy. The furniture is chipped and rooms could definitely do with a make over. The bed linen was clean and the bed comfortable. Water pressure was terribly low and no area for placing your personal toiletries. Do note the parking for the hotel is on the road opposite to hotel but we didn’t have any issues. However the hotel is a very convenient location to many activities on the beach front. The reception area and lounges are neatly done up.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Poor reservation system and miscommunications among staff for reservation policy when it came to paying in cash. We were told DAY OF to pay a deposit via bank transfer when we were previously told we could pay in cash, otherwise they threatened to cancel our reservation. Should’ve said policy in advance..
Once we were there it was tolerable. The room was nice. Room service was very slow though, took 2 hours…. said they were prioritizing a large order that came after ours and failed to communicate delays... would’ve been sleeping but we were hungry
Once we were there it was tolerable. The room was nice. Room service was very slow though, took 2 hours…. said they were prioritizing a large order that came after ours and failed to communicate delays... would’ve been sleeping but we were hungry
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Date of stay: April 2024Trip type: Travelled with friends
Room Tip:Â Good location by the beach but inquire about payment
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had a very nice stay, hospitality was very warm and welcoming, the security guys day shift and night shift were very good and helpful with carrying our heavy luggage day in day out.. I booked the hotel for 2nights for work purposes, the room was very clean, the linen all white, and the towels also white all of them..The security guards really impressed me helping us fetching our luggage in our room at night when we come back the night shift will do the same.. That was a very good hospitality...
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were welcomed by a warm reception when we had to drop of our bags in the morning as we were informed that check- in is only at 15:00. Arriving back at the hotel at 15:00, we were told that we were moved to a different establishment due to the water pressure that was low and that breakfast will also be served "that" side. The other establishment was not even aware that we were going to have breakfast there. We had to go back to the hotel to address the matter. We were not even informed prior of this decision because "they did not have our contact details". What makes it even worse is that the other "establishment" is sub standard to theirs. Management of The Pavillion do not seem genuine in their operations. I do not recommend this establishment to anyone.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Just had the worse experience. Pavilion has always been my go-to hotel when we in durban for years but this was my last.
We were booked in the 'other' side. Worst experience just even walking in the corridor. Passage had dirty dishes. Upon arriving in the room it had dirty tissue, luckily housekeeper was around & her excuse was the mop doesnt reach under bedside table. The 'supposed' balcony was dirty & had birds making noise. Bathroom.... oh my oh my.... why did i enter. It had roaches crawling on the wall. Wardobe was falling.
With my disattisfaction i immediately called reception & asked for a better room, they responded after a hour when i called them again and we were told to add an additional R300. Which we added, the room was ok but the experience was already ruined. We still found a roach which we killed. Shower is old & there little water coming out ming it a struggle to shower properly.
We were booked in the 'other' side. Worst experience just even walking in the corridor. Passage had dirty dishes. Upon arriving in the room it had dirty tissue, luckily housekeeper was around & her excuse was the mop doesnt reach under bedside table. The 'supposed' balcony was dirty & had birds making noise. Bathroom.... oh my oh my.... why did i enter. It had roaches crawling on the wall. Wardobe was falling.
With my disattisfaction i immediately called reception & asked for a better room, they responded after a hour when i called them again and we were told to add an additional R300. Which we added, the room was ok but the experience was already ruined. We still found a roach which we killed. Shower is old & there little water coming out ming it a struggle to shower properly.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My room had a mouldy smell. Luckily it was for for one night . This hotel is. The rooms and bathroom are old and look horrible.The bed felt like I was on a cardboard box. The owner of the property doesnt give 2 hoots about refurbishing this place. Avoid this hotel like the plague.
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from serenaduttoo, Manager at Pavilion Hotel
Responded 10 Jan 2020
God Morning On behalf of management and staff we would like to apologise for the negative experience. Kindly provide a contact number or email address we can reach you on. We would love to make it up to you if given the chance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pavillion hotel had a special for valentines dinner. I called and made a reservation and confirmed that there would be vegetarian options as both my wife and myself are vegetarians. A reservation for 730 pm was made.
We arrived at 725 when there was load shedding. We were told that the food would be made at 8 when the electricity came back.
The waiter took our drinks order half an hour later at 8pm then took our meal order about 10 minutes after.
Besides the fact that the least they could've done was Brought in drinks earlier and taken our orders so meal prep can be started at 8 on the dot, they come back to advise that they do not have the ingredients for vegetarian options.
So how do you advertise for it? How do you not have a plan for load shedding ? How do you make the customer wait so long only not to provide a service on valentines day? Absolutely pathetic
We arrived at 725 when there was load shedding. We were told that the food would be made at 8 when the electricity came back.
The waiter took our drinks order half an hour later at 8pm then took our meal order about 10 minutes after.
Besides the fact that the least they could've done was Brought in drinks earlier and taken our orders so meal prep can be started at 8 on the dot, they come back to advise that they do not have the ingredients for vegetarian options.
So how do you advertise for it? How do you not have a plan for load shedding ? How do you make the customer wait so long only not to provide a service on valentines day? Absolutely pathetic
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The guards at the hotel are very rude. They demand a parking ticket from you as soon as you enter the parking lot. When you dont have one, they get agitated, instead of explaining that you can get one at the front desk. How are you supposed to produce a ticket when you've just arrived and havent even gone to the check in yet!!
They treat guests rudely the minute you arrive.
Have to pay R50 for parking or park on the road.
I Dont reccomend this Hotel.
They treat guests rudely the minute you arrive.
Have to pay R50 for parking or park on the road.
I Dont reccomend this Hotel.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We got there only to be told our booking is cancelled and they didn’t bother to contact us regarding that, even worse they did not refund us. We honestly don’t want to paint the hotel black with these comments, just give us our money back.
Please refund us our money.
Please refund us our money.
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Date of stay: October 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip:Â Call the Hotel before going there.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My booking went smooth. Deshni was lovely & friendly. We arrived early & was told our room will be ready at 14:00. We left came back at 14:00. Waited in the reception & was told they only stared cleaning our suite will be ready in a few min. Zuma, the lady who assisted us JUST BLUNTLY IGNORED US. We then we came back & then we were told wait another 20 min. When we returned the reception were chaotic…
Wait till we get to the room…
Wait till we get to the room…
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I do not work @ the Hotel. I was a guest and I’m not sure.
Please ask the hotel they will assist you with all your questions
"The hotel is currently undergoing renovations so there is a high chance that your room aircon won't be working.......... You will only be told this upon arrival......"Read full review
"Maybe stay in Umhlanga Rocks or Umhlanga Ridge. Little bit more expensive but a much safer option"Read full review
"Honestly according to my opinion, not a good place to visit there. The way of their staff. Needed to be trained.. It's looks like they did not know what they are doing.. So "Read full review
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PRICE RANGE
RÂ 612 - RÂ 717 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaKwaZulu-NatalDurban
NUMBER OF ROOMS
112
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Pavilion Hotel
Which popular attractions are close to Pavilion Hotel?
Nearby attractions include Durban Holocaust and Genocide Centre (0.3 km), Amphitheatre Flea Market (0.3 km), and Time Warp Surf Museum (0.4 km).
What are some of the property amenities at Pavilion Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Pavilion Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Pavilion Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Pavilion Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Pavilion Hotel?
Conveniently located restaurants include The Grill Jichana Durban, Daruma Umhlanga, and Billal.
Is Pavilion Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Durban.
Are there any historical sites close to Pavilion Hotel?
Many travellers enjoy visiting The Old Fort (1.0 km).
Is Pavilion Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.