Let me caveat this review by saying that the hotel industry has suffered greatly under COVID. Some have gone under completely, others have closed temporarily, while others like Quarters have struggled on. I think our experience would have been different under different circumstances. The hotel is taking extreme precautions to mitigate against the spread of COVID. You must complete a health form 24 hours before arrival (but we only received it the morning we were to check in, after we were already on the road). Staff, including cleaning staff, are not allowed to enter your room during your stay which means there are no housekeeping services. The on-site restaurant is currently closed but the hotel can deliver a basic (cold) breakfast to your door for 100 rand (better to go to one of the local restaurants instead). The hotel is lovely and is in a very convenient location at the start of the Florida Road district. There are lots of shops and restaurants within walking distance. It's also a quick 10 minute drive to the beachfront area of Durban and many other attractions. We booked the family room and it was very spacious with two very large, comfortable beds. The room has a small fridge but no microwave which is a bit strange as they do provide you with several sets of plates and silverware. They also provide tea, coffee, milk, sugar, and tea biscuits which is a nice touch. The room and bathroom (with a shower and tub) were clean and inviting. Unfortunately Durban is experiencing daily load shedding. The hotel was good about telling us when this would take place (8-10pm one night and 8-10am the next morning) but Quarters either doesn't have a generator (which would be surprising for an established hotel) or didn't want to use it for just a handful of guests. We noticed that another popular hotel up the street (the Benjamin) was using a generator. We ended up going to a bar on Florida Road one night just to be in a place with power/electricity which wasn't the best choice for our tired eight-year old. We also had problems with the in-room safe which malfunctioned after we put our electronic inside. The general manager was able to open it the next morning before our departure. In short, Quarters is really trying to maintain its high standards of service during a very difficult time, but perhaps not to great success. I look forward to staying again under better circumstances.…
Good accommodation with large bed in a good sized room. Very good breakfast in thier restaurant, you could eat in the open air or inside. Excellent evening meal. The staff were polite and helpful. The reception ladies especially helpful with things to do and places to go. Also help with photos etc. Excellent hotel in Durban.
Writing this review from the elegantly set breakfast room at the Quarters hotel after a two night stay. Every single staff member went out of their way to make my stay pleasant from the security guard to the front desk staff. Bonnie the lady at the breakfast area was especially accommodating and wonderful. The rooms were comfortable and clean and the shower was fantastic. The breakfast far exceeded my expectations. This hotel is real value with five star service that you would get a posh hotel like the Vineyard in Cape Town or the Saxon in Johannesburg for the fraction of the price. Thanks for a wonderful stay!
We started our SA holiday here in order to catch the (rained off) cricket. This is a lovely colonial hotel set in the "posh" bit of Durban. The staff were fantastic, particularly Ryan, who went out of his way to offer advice on things to do and see, order transport and provide a packed breakfast for our 4:30am departure. The hotel is next to a busy road but this didn't trouble us. If you're in town for a couple of days, this is a fine base to explore from.
The new management has returned this boutique establishment back to its previous exceptional standards. Rooms are better than simply comfortable; beds are exactly correct and the restaurant is transformed - for all three meals of the day. Kelly & her team are aware of their guests’ every particular whim and ensure that needs are met, sometimes even before the guest is able to ask. Outstanding service is quietly delivered by all staff making one continually thinking : ‘I want to return’ !