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Royal Hotel

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267 Anton Lembede Street, Durban 4001 South Africa
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Traveller (84)
Room & Suite (49)
Dining (6)

About

#24 of 76 hotels in Durban
Location
Cleanliness
Service
Value
With beautiful views of Durban harbour from our Deluxe and Executive Rooms, this iconic hotel, known as the “Grand Lady” offers a total of 206 rooms, 2 restaurants, a coffee shoppe and large conference and banqueting facilities. Our Deluxe rooms and Executive suites which offer breathtaking views are ideal for the discerning corporate traveler and holiday makers alike. Our well maintained and serviced bedrooms are equipped with King Sized beds, Tv’s, laptop safes, individually controlled air-conditioning, Tea & Coffee making facilities and amenities that will ensure you have a comfortable stay. Wi-fi is also provided.
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Property amenities
Parking
Wifi
Pool
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
287Reviews7Q+A39Room tips
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Rose Fekken wrote a review Nov 2021
18 contributions
+1
Travelled for work, was booked into The Royal Hotel by corporate travel agent, based on their website and photographs. Not only is this hotel in one of the unsafest areas of Durban CBD, it is opposite the harbour, with heavy industrial noise all hours of the night. Parking costs additional and located in a very dodgy public parcade. Hotel concierge was exceptionally rude, did not want to accept the pre-paid booking voucher and only after I contacted the travel agent did they check me in. Room was disgusting, dirty carpets, walls, smear marks of lipstick and black stains on furniture, walls, curtains. Bed linen was dirty. Bathroom very dirty. The air-conditioning was not working and with no windows that can open, there is no ventilation in the rooms. Broken windows and very dirty furniture. After complaining, I was moved to another room, equally dirty. No back up power supply during load shedding, not even a candle or emergency lamp in the rooms, sat in complete darkness the evening for 2 hours. Shower did not have hot water. Upon my departure early the next morning (just wanted to leave asap), I was faced with having to step over broken beer bottles and glass shards in the hallway that was not cleaned up, just had wet floor board placed around it. See photographs of the place. Upon asking the concierge if they validate the parking ticket, she just said I have to pay at the parcade. An additional R60 for 1 night parking. Seems like a very badly managed establishment. Will definitely never be back.
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Date of stay: November 2021
Value
Location
Service
Trip type: Travelled on business
Room Tip: Don't stay in any of the rooms, stayed in 2 rooms on 18th floor (1838, 1845)
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Sunderland1973 wrote a review Jul 2021
Stirling, United Kingdom27 contributions13 helpful votes
I booked this hotel via Booking.com as part of my intended break for the Lion's Tour. First off, this hotel cancelled my original booking for unknown reasons, within 24 hours, so I had to re-book. Despite the booking being fully refundable if cancelled up to a week in advance, this was the only one of three hotels I booked at the time, to actually take a 50% deposit. When I cancelled in March, more than 3 months ahead ot the booking, I received no refund. I had to keep chasing them, and to be fair to the front of house manager, they confirmed that it was refundable. When I chased again in June 2021, they advised me that they had refunded the money, and sent me "proof" of the refund on 12th May. I have had no refund to my card and have now had to raise this with the card issuer, to investigate. Booking.com just keep advising that I contact the hotel, they aren't interested at all. Lessons learned, do not book any hotel that takes a deposit on a fully refundable booking, and be wary of Booking.com, as they are happy to take their fee but not so keen to help.
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Date of stay: July 2021
Rooms
Location
Service
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maryna642 wrote a review Jan 2021
4 contributions2 helpful votes
One of our business clients is very close to the Royal Hotel, at firs we did not stay at the hotel, and one lunch time we decided to have lunch at the hotel and what a pleasant surprise, the food and service was excellent. I went to the manager the afternoon and said I would like to see the rooms as I wanted to move my stay. The manager went out of his way and ever since I stay at the Royal every time. They go out of their way to accommodate their guests. We were two ladies staying there in Nov 2020,and we are well aware that it is not very safe in central although the manager had no problem sending one of the security men to accommodate us with our shopping. I travel a lot for business and stay all over SA but in Durban I will always go back to the Royal thank you to the Manager and all the staff. We visit the spa every time and keep on going back, so nice to have some relax time in-between business.
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Date of stay: November 2020
Location
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Trip type: Travelled on business
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Kreyo wrote a review Dec 2020
1 contribution
Will never go back. Upon booking the room online I was asked if we were celebrating a special day which we were but this was not even acknowledged upon checking into the hotel. Not even a free dessert to help celebrate my birthday. Rooms have "centralized " aircon so we had no control off it. Air con in our room was basically none existent. I complained 3 times about the air con not cooling the room and nothing was done about it. We had to keep the window open at all times even while we slept.Being in a sea facing room we had the morning sun's ray heating up the room. We had no hot water in our room. Maintenance man checked it and said he fixed the problem but when we tried to shower that evening the water was barely warm. The first day we checked in it took us over 5 attempts to unlock our room door on 2 occasions. By the second day we were locked out of our room and had to call reception to send someone up with a master key. What was meant to be a relaxing weekend away ended in us wanting to get out as soon as possible. Absolutely disappointed!!! We expected better from a Coastland's group hotel!!!
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Date of stay: December 2020Trip type: Travelled as a couple
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Yachal_D wrote a review Nov 2020
Durban, South Africa624 contributions123 helpful votes
I found it difficult to give a review of this hotel as it’s a mixed review. Let me start with the highlights. The hotel is still so beautiful: with its heritage, friendly staff members and views from the room. The hotel spa is equally amazing! Visiting the hotel is like going back in time! Where we were let down. We arrived to be told that there is no air con and there has not been air con the past few days. We were not informed. However the duty manager made a plan with a fan and we decided to stay. The pool and pool floor was terrible! The pool was a dark green with bird poop everywhere. This needs serious attention! We do understand that hotels are recovering from COVID. However breakfast was not great! Staff were amazing but the choice of food was poor especially the continental section. No cheese, hardly any pastries or fresh fruit. Coffee was terrible and was instant coffee. If they can improve on these the hotel is still a great stay!
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Date of stay: November 2020Trip type: Travelled with family
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PRICE RANGE
US$37 - US$82 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal hotel durban
LOCATION
South AfricaKwaZulu-NatalDurban
NUMBER OF ROOMS
207
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Frequently Asked Questions about Royal Hotel
Which popular attractions are close to Royal Hotel?
Nearby attractions include Natural Science Museum (0.2 km), Port Natal Maritime Museum (0.4 km), and Playhouse (0.08 km).
What are some of the property amenities at Royal Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Royal Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Royal Hotel?
Yes, parking is available to guests.
What are some restaurants close to Royal Hotel?
Conveniently located restaurants include Roma Revolving Restaurant, The Oriental restaurant, and Thunder Peak Spur Steak Ranch.
Are there opportunities to exercise at Royal Hotel?
Yes, guests have access to a pool during their stay.
Does Royal Hotel have an airport shuttle?
Yes, Royal Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Royal Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Durban.
Are any cleaning services offered at Royal Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Royal Hotel?
Many travellers enjoy visiting The Old Fort (1.2 km).