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All reviewsfood deliveredrowdy guestsdurban iccgood sizeshort walkcomfortable roomseach morningbooked this hotelstay there againsecure parkingtea and coffeeparking areadurban beachfrontpleasant stayspoilssecuritycorridor
This was the most unpleasant experience, I am sure the hotel taking the service I experienced will do nothing.
The staff are rude my work place booked here although the staff had a voucher no because they did not have a hard copy gave me...More
Thank Meshendri P
Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel DurbanResponded 19 March 2018
Thank you for staying with us. We apologize for the various aspects of inconvenience caused by the renovations which are part of our ongoing programme to keep our hotels in tiptop condition. Please may we humbly request that you email firstname.lastname@example.org as the GM of...More
Excellent comfortable rooms and lovely friendly staff will be the best memories I take away with me. Unfortunately there is a lot of renovation work going on at the present time and hence the restaurant is closed and you can only get take-away food delivered...More
Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel DurbanResponded 6 March 2018
Thank you for staying with us and for the constructive review. We look forward to having you stay with us again soon.
The restaurant is really terrible. I tweeted a couple of times, but no response. Here's my tweets:
-Paid R110 for a curry which isn't enough to fill me. When I asked for extra rice, I was told no. Eating out tomorrow night.
-Also, I had...More
1 Thank Traveller98125
Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel DurbanResponded 11 January 2018
Thank you for staying with us and for taking the time to provide feedback. We apologise sincerely for your experience at our #Café. This is not our normal standard and this has been raised with hotel management for urgent attention.
These City Lodges are always a pleasure. Clean, friendly, safe with a good restaurant & guarded parking, all at a reasonable cost. One can book a stay there and be sure of comfort, friendly staff & fair prices.
Thank Alan H
Response from The_CLHG_Team, The CLHG Team at City Lodge Hotel DurbanResponded 20 December 2017
Thank you so much for taking the time to leave us such a wonderful review. We are pleased you found the staff friendly, the restaurant good and the rates value for money. We hope to welcome you back too.
Booked a one night stay for my family of 4
(2 young kids, so requested a sleeper couch). Due to our flight being delayed, we arrived very late at night. I carried a sleeping toddler in my arms, while my husband and 8year old daughter...More
Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel DurbanResponded 9 January 2018
Thank you for your valuable feedback and we are naturally very disappointed to note that we did not live up to our commitment of providing service of the highest standards. We wish to humbly apologise for having let you down and for any inconvenience caused....More
Response from The_CLHG_Team | Property representative |
Hi there and thank you for your enquiry! Please could you google our website and make an enquiry through our platform - we have online support that will be able to assist you directly. Thanks and regards