We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lush gardens, palm trees and a pool with a gazebo lend a relaxed, summer feel to this hotel, as well as being only 2 blocks away from the main beach and 2 minutes from Durban’s CBD. It also has a fitness room and small meeting room for guest use. Close to many different restaurants...
I arrived at the hotel at 1.30pm and was told that check in was at 2pm so I waited in the lobby. At 2pm a huge group of a people tried to check in at the same time so it took over 30 minutes to...More
Thank Debbie P
Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel DurbanResponded today
Thank you for staying with us. Check-in time is from 2pm, we do accommodate earlier arrivals where possible, however, being that the Durban July weekend is quite busy, we apologise for not being able to assist on this occasion, and that your check-in was further...More
The hotel is undergoing major renovations but still accepted bookings. Didn't even close off the section being renovated. Guests exposed to dust and smell of fresh paint. People booked into rooms freshly painted on the day. Woken up by banging and drilling on the walls...More
Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel DurbanResponded 2 weeks ago
Thank you for staying with us. We are really sorry to hear that you did not enjoy your stay due to the hotel refurbishment being undertaken. We're also sorry to hear about your dinner experience, but we're happy to hear that you enjoyed breakfast. Unfortunately,...More
We had a lovely experience. those who said that it's not nice. they are lying. we were accommodated for three days. it we had not booked before. But still we were taken care off. after the bad experiences at the bluff hotel accommodation, please I...More
Thank Angel R
Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel DurbanResponded 18 May 2018
Thank you for staying with us and for the positive review. We are so glad that you enjoyed your overall stay with us and that everything met your needs and expectations. We look forward to having you stay with us again soon.
This was the most unpleasant experience, I am sure the hotel taking the service I experienced will do nothing.
The staff are rude my work place booked here although the staff had a voucher no because they did not have a hard copy gave me...More
Thank Meshendri P
Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel DurbanResponded 19 March 2018
Thank you for staying with us. We apologize for the various aspects of inconvenience caused by the renovations which are part of our ongoing programme to keep our hotels in tiptop condition. Please may we humbly request that you email email@example.com as the GM of...More
Excellent comfortable rooms and lovely friendly staff will be the best memories I take away with me. Unfortunately there is a lot of renovation work going on at the present time and hence the restaurant is closed and you can only get take-away food delivered...More
Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel DurbanResponded 6 March 2018
Thank you for staying with us and for the constructive review. We look forward to having you stay with us again soon.
Response from The_CLHG_Team | Property representative |
Hi there and thank you for your enquiry! Please could you google our website and make an enquiry through our platform - we have online support that will be able to assist you directly. Thanks and regards