City Lodge Hotel Durban

City Lodge Hotel Durban

Traveller (46)
Room & Suite (25)
Dining (8)

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About

4.0
#17 of 54 hotels in Durban
4.2 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Our original accommodation brand, check into City Lodge Hotels for classic service excellence in an upper mid-scale setting. Relax in the spacious, comfortable rooms; enjoy delicious breakfast, lunch and dinner to the brand’s signature #Café restaurant; take a dip in the pool; stay active in the fitness room; book that meeting or event in the boardroom and conference rooms; and unwind at the end of the day in the sundowner bar. With fast, reliable WiFi throughout your stay, we are dedicated to making your next business, leisure, and bleisure stay a testament to “easy living”. City Lodge Hotels are spread across South Africa and in Maputo, Mozambique.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Vending machine
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Fireplace
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Family
Languages Spoken
English

Location

Shepstone St, Durban 4063 South Africa
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
King Shaka Intl Airport
28.1 km
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Pietermaritzburg Airport
65.4 km
See all flights
203Reviews8Q+A39Room tips
Traveller rating
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Detailed Reviews
Ziyaad M wrote a review Nov 2020
Johannesburg, South Africa
4.0 of 5 bubbles
basic room with double bed and TV. shower and toilette basic and all clean.
tea coffee, soap and cream provided
Wifi was descent
5 minute walk to beach front and ICC
no fuss or frills, but great value and location
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Date of stay: November 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: away from pool. noise does stop at a reasonable hour, but
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Durban
Responded 02 Dec 2020
Thank you for staying with us and we are so glad that you had a great stay! We look forward to welcoming you back soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mosa Ntwampe wrote a review May 2022
Midrand, South Africa
3.0 of 5 bubbles
It was my first time at this particular City Lodge Hotel. I think it is well located for business travellers who frequent conferences and need to be located not too far from the ICC, the beach and basic amenities.

The staff was very friendly and you got a greeting with a smile whenever you passed any personnel in uniform. That's great.

The breakfast waiting time was a nightmare though. I was there for 4 nights and breakfast each morning meant waiting in a queue (in a packed hotel restaurant) to get your eggs. One service personnel taking orders and walking back to scramble or fry your eggs - don't even mention the omelette orders. At one point, it wasn't worth it - I just grabbed a fruit and walked away.

Lastly, I could hear the other two rooms next to mine CLEARLY. The song proofing is terrible. I could hear someone walk about, flush the toilet and have a conversation on the phone while I hear each word perfectly clear.
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Date of stay: May 2022
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khathutshelo M wrote a review Oct 2022
Middleburg, South Africa
5.0 of 5 bubbles
Clean and neat iambic happy with the services I received. The staff are kind at all times. The room were well prepared. Still water was not available I think they must make a provision of sealed drinking water available.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Durban
Responded 13 Nov 2022
Thank you for staying with us and for the positive review. We look forward to having you stay with us again soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stephLDN16 wrote a review Nov 2021
London, United Kingdom
3.0 of 5 bubbles
I like City Lodge Hotels. They all tend to be of a certain standard and you know what you are getting with this brand. With this in mind, I booked a 5 night stay in Durban. The property is well located for the CBD and Golden Mile and is generally safe. It is clean and the rooms are comfortable; however, silly issues emerged during my stay. Hot water failed on the Saturday morning, ok these things can happen, but they really should not. Front of house staff appeared disinterested. More seriously the telephones had been removed from the bedrooms. When I queried this I was given the comical reply “Covid protocols”.

With respect, this is nonsense. Having stayed in City Lodge Hotels all over South Africa during the pandemic I can say that Durban was the first location in which phones had been removed to “protect” guests from a virus. It was ridiculous and, bluntly, a safety issue. Further, it is not consistent with the City Lodge brand offer. Otherwise, this was a decent property suitable as a Durban base for a few nights.
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Date of stay: November 2021
4.0 of 5 bubblesRooms
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Ask for a room facing the court yard.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Durban
Responded 21 Nov 2021
Thank you for staying with us at City Lodge Hotel Durban and taking the time to provide feedback. Firstly, we would like to apologise for the lack of hot water and inadequate response from the staff you spoke to. Our heat pumps have since been repaired and there should be no further issues. Telephones have been removed from guest rooms to reduce the number of touchpoints during Covid-19, and while our team is available on WhatsApp, we can place a telephone in the room upon request. Hotel management have committed to addressing the staff on how they can better convey this message. Thank you for commenting on our hotel’s convenient location, cleanliness and comfort levels. We believe in offering tip-top, loving and clean service – TLC – and are pleased that this came across. We regret that these issues spoiled your stay, and hope you will choose to stay with us again so that we may deliver our usual high standards of service excellence.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anald M wrote a review May 2023
Victoria Falls, Zimbabwe
5.0 of 5 bubbles
City Lodge Durban had very clean and neat rooms which are well appointed. The staff were very helpful and efficient in service. The location of the lodge is also very convinient for anyone who travels for Indaba, even when you need to access the beach it is not far at all. I was able to also do my work as the internet was great for my needs.
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Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: For your Indaba Travel Show stay, use City Lodge as its close to the Durban ICC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mrs Cecile Fisher, General Manager at City Lodge Hotel Durban
Responded 17 May 2023
That sounds like a great experience at City Lodge Durban! It's great to hear that the rooms were clean and well-appointed, and that the staff were helpful and efficient. The location sounds convenient for both business and leisure travelers, and it's good to know that the internet was reliable for work needs. Thank you for sharing your positive experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Humbulani wrote a review Dec 2021
3.0 of 5 bubbles
Fridge, fridge and fridge is a must in such hotel group. I have stayed for 3 night without a fridge that's a turn off. I can't rely on the ice cubes from the bar, where would I store my left overs being food or drinks.
I am so disappointed to be honest.

I regard Road Lodge as lower grade from CITY LODGES within the group so it means mustn't think of booking there since City Lodges can't afford just a bar fridge.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Durban
Responded 09 Jan 2022
Thank you for choosing City Lodge Hotel Durban and reviewing your stay. Fridges are not standard in our rooms but we do have a number available upon request. We are so sorry that there were no fridges available for your room during your stay as these had all been assigned to other guest rooms. We regret that this spoiled your time with us and are sorry for the frustration and inconvenience. May we recommend that in future you ask for a fridge to be placed in your room when you make a booking. Although we cannot guarantee special requests, please be assured that we will always do our best to honour them. We hope you will choose us as your accommodation provider again so that we may redeem ourselves.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mmaditau wrote a review Jun 2022
Gauteng, South Africa
4.0 of 5 bubbles
It was my first stay here, I will definitely stay here when I return to Durbs, 500 metres from the beach. I must say the hotel is very convenient because it is closer to CBD, ICC and various sporting events venues. The hotel management just need to increase employees working in the kitchen, waiting longer for food was the only low view.
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Date of stay: June 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: rooms facing the pool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Durban
Responded 27 Jun 2022
Thank you for staying with us and for the positive review. We look forward to having you stay with us again soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Compass38099674724 wrote a review Jul 2023
4.0 of 5 bubbles
I Loved the rooms, they were clean, fresh and welcoming .The shower is lovely. The staff and management were visible and always ready to help. Friendly faces from all the staff. The food was good too. I LOVED the fact that you don’t even feel the load shedding, everything works even when there’s load shedding, TV, shower, lights. Free WI-FI is always a beautiful bonus.
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at City Lodge Hotel Durban
Responded 04 Aug 2023
We're so happy to hear you enjoyed your stay with us, and very glad to hear you had a brilliant experience. Providing helpful staff, efficient service and clean accommodation is what we strive for, and we're over the moon that we’ve met your expectations. Nice to hear that you were delighted with our load shedding measures. Your satisfaction means the world to us, and we can't wait to welcome you back for another exceptional stay.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Baleseng M wrote a review Aug 2021
5.0 of 5 bubbles
Very welcoming environment and safe. It has high quality wifi network and good privacy in the room. The front desk personnel are good on customer centric and gives a good service to customer and that includes floor staff- tea ladies etc.
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Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Durban
Responded 01 Sept 2021
Thank you for staying with us and we are so glad that you had a great stay! We look forward to welcoming you back soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Walter W wrote a review Apr 2023
5.0 of 5 bubbles
The room was well presented and kept while away during the day. The staff were all knowledgeable of their duties and always helpful with a smile and a reassuring comment after a long day. The restaurant experience for dinner was especially pleasing and eased me into a comfortable sleep every night.
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Date of stay: April 2023
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mr Stephan Pietersen, Agency / Consultant at City Lodge Hotel Durban
Responded 04 May 2023
Thank you for taking the time to share your positive experience at our hotel. We're glad to hear that you found our rooms well presented and maintained during your stay. It's great to know that our staff could make your stay even more comfortable with their knowledge and helpfulness. We're glad that you enjoyed your dining experience with us and that it helped you to have a good night's sleep. We appreciate your feedback and look forward to welcoming you back in the future!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pieter D wrote a tip Apr 2024
3 contributions
1.0 of 5 bubbles
"Don’t go there "
Read full review
Tripple M wrote a tip Dec 2023
1 contribution
4.0 of 5 bubbles
"you might need to bring your own toilet brush, other that i think you will be cool"
Read full review
Meander32144398232 wrote a tip Jul 2023
1 contribution
2.0 of 5 bubbles
"Breakfast variety it’s nice."
Read full review
Anald M wrote a tip May 2023
Victoria Falls, Zimbabwe3 contributions
5.0 of 5 bubbles
"For your Indaba Travel Show stay, use City Lodge as its close to the Durban ICC"
Read full review
Scenic60832065520 wrote a tip May 2023
1 contribution
1.0 of 5 bubbles
"Bar fridge in rooms, microwave"
Read full review
Not the right property for you?
There are more places to choose from in the Durban area.
PRICE RANGE
R 862 - R 1,311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city lodge durban hotel durban, city hotel durban
LOCATION
South AfricaKwaZulu-NatalDurban
NUMBER OF ROOMS
160
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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CITY LODGE HOTEL DURBAN - UPDATED 2024 Reviews & Price Comparison (South Africa) - Tripadvisor

Frequently Asked Questions about City Lodge Hotel Durban
Which popular attractions are close to City Lodge Hotel Durban?
Nearby attractions include Durban Holocaust and Genocide Centre (0.2 km) and Amphitheatre Flea Market (0.5 km).
What are some of the property amenities at City Lodge Hotel Durban?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at City Lodge Hotel Durban?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at City Lodge Hotel Durban?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at City Lodge Hotel Durban?
Yes, free parking is available to guests.
What are some restaurants close to City Lodge Hotel Durban?
Conveniently located restaurants include Big Easy Durban by Ernie Els, Vasco's Restaurant, and Coral Lounge.
Are there opportunities to exercise at City Lodge Hotel Durban?
Yes, guests have access to a pool and a fitness centre during their stay.
Is City Lodge Hotel Durban located near the city centre?
Yes, it is 0.7 km away from the centre of Durban.
Are any cleaning services offered at City Lodge Hotel Durban?
Yes, dry cleaning and laundry service are offered to guests.
Does City Lodge Hotel Durban offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to City Lodge Hotel Durban?
Many travellers enjoy visiting The Old Fort (0.7 km).
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