The staff at Balmoral are amazing, willing to assist in anyway, go that extra mile to help and make your stay more pleasant. Rooms lovely and clean, serviced well. The Receptionist lady helped us above and beyond her duty. We were there for this past weekend - my daughter was swimming and we were stuck with no accommodation but they assisted us with no hesitation. An absolutely amazing place and people and we will always return when we come to Durban.
We had a lovely 2 week stay. The staff is very friendly and was of great assistance when ever needed. Fresh linen & towels were supplied every day and the room was cleaned on a daily basis. Secure parking was available too.
Beautiful hotel with excellent staff, excellent view from our room, breakfast was super fresh n delicious. Restaurant menu well priced. Room was very clean and met more than our expectations. Staff were always willing to help. Thank you to Noma, Mawada, Augustus ,Sandile ,Wiseman, Mohammed and Zaheera.
The service rendered by Nonhlanhla Ndlovu was just impeccable. We wanted to book for our accommodation online but weren’t able to due to the fact were mugged.The online platforms were cumbersome since they needed credit card details which we didn’t have at that moment.However she allowed us to pay on arrival to save the stress.Thank you thank you for the wonderful service will surely refer others as well.I can personally vouch her for promotion.
Allowed early check-in. Check-in and check-out were smooth. We were moved to another room when we were not happy with the room that we were booked in. The room had good views of the beach. Bed was comfortable but the carpet was very old. The room was cleaned perfectly and linen was changed on daily basis. Hotel's housekeeping was one of the best I have experienced. Breakfast was good and food was fresh. The chef although she was friendly, she was very slow and we spent some time in the queue to order eggs. Hotel staff we came across was friendly and helpful. Parking space was limited and our car was parked at another location. The hotel was old, you could tell by its furniture, single slow lift and carpets.
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