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The Balmoral Hotel

125 OR O R Tambo Parade, Durban 4001 South Africa
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Traveller (115)
Room & Suite (35)
Dining (15)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

#29 of 53 hotels in Durban
Location
Cleanliness
Service
Value
The Balmoral hotel is centrally located on Durban’s Golden Mile with the sun kissed beach on our doorstep. The hotel is a short walk away from the shopping and business district, the International Convention Centre and the uShaka Marine World which features the largest Dolphinarium in Africa. The hotel features an old-world charm as it was originally a colonial homestead. The original facade has been retained as well as many of the original furnishings. To meet the needs of the modern traveller, it has been completely refurbished with all the latest amenities yet retaining its unique charm. Whether you are in Durban for pleasure or business, certainly the best of both worlds can be found at The Balmoral hotel. Various sporting activities are on offer near including golf, squash, gymnasium, surfing, angling, sailing, scuba diving, bowling, body boarding, Transportation Metered Taxi from Durban International Airport Hotel Shuttle from Durban International Airport. (Book in advance)
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Restaurant
Beach
Babysitting
Airport transportation
Conference facilities
Banquet room
Car park
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Great View
Languages Spoken
English, Zulu
228Reviews3Q+A36Room tips
Traveller rating
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wcnk358862 wrote a review Feb 2024
1 contribution
Centrally located hotel with great restaurant wanting of in-room service finesses - For instance, daily room water refill and towel change are best-practice basics for hotels worth the name everywhere and Balmoral needs to look into and pay attention to that. Otherwise, except for room service, VIP suites are basic - Elsewhere in the world including Durban Umhlanga, they’d have their own kitchen, microwave and kitchenettes for a home/executive feel. In this state, VIP rooms at Balmoral are overpriced
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ZAHEERA OMAR, Guest Services / Front Office at The Balmoral Hotel
Responded 6 days ago
Dear Valued Guest, Thanks for the review we are happy to hear you liked our hotel and restaurant. We always strive to exceed the needs of our guests. We apologize for any inconvenience and will address the matters mentioned to relevant department manager. We look forward to welcoming you back soon for another excellent experience at Balmoral Hotel Durban! Yours Sincerely!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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carolineBeukes1965 wrote a review Jan 2024
1 contribution
No mini fridgein room. needed something to drink and restaurant was close. No bottel water.Breakfast staff not friendly. Sunnyside eggs, the white was running.Bed was comfortable. Reception was friendly and helpful.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ZAHEERA OMAR, Guest Services / Front Office at The Balmoral Hotel
Responded 4 weeks ago
Dear Mrs Beukes Thank you for taking time review our hotel. Your comments are noted and will be addressed to the relevant department manager. We are happy to hear the reception staff was helpful . We always strive to exceed the needs of our guests. We look forward to welcoming you back soon for another experience at Balmoral.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mpho_mohlakwana wrote a review Jan 2024
Pretoria, South Africa1 contribution
The hotel is clean, well ventilated and air conditioned. It is needed considering the humid weather at the coastland. The food is of a 7 star hotel the staff is friendly and the place is secured with security around and visible. The facilities are of good quality. Am definetely going back there. Durban = Balmoral Hotel.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ZAHEERA OMAR, Guest Services / Front Office at The Balmoral Hotel
Responded 21 Jan 2024
Dear Mpho Mohlakuwana Thanks for the amazing review, we're thrilled to hear you had such an outstanding stay with us! We always strive to exceed the needs of our guests, and your praise lets us know we're doing our job. We look forward to welcoming you back soon for another excellent experience at Balmoral Hotel Durban! Yours Sincerely!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nonkululeko wrote a review Jan 2024
3 contributions
We were welcomed by friendly staff who kept our bags safe as we needed to explore the city prior to checking in. The breakfast was amazing. The rooms are clean however we kept on sneezing due to the carpeted floors.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ZAHEERA OMAR, Guest Services / Front Office at The Balmoral Hotel
Responded 19 Jan 2024
Dear Valued Guest, Thank you for taking time review our hotel. Your comments are noted and will be addressed with management. We are happy to o hear our staff was most friendly. We always strive to exceed the needs of our guests. We look forward to welcoming you back soon for another experience at Balmoral.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wayne C wrote a review Dec 2023
2 contributions
Good meals, friendly staff and clean rooms. Only bad things are the noise, crime and hawkers that overwhelm you when you visit. As a tip try not to get rooms near the stairs as people can be quiet noisy. No alcohol is also a minus, but looking at the area it is quite understandable.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ZAHEERA OMAR, Guest Services / Front Office at The Balmoral Hotel
Responded 15 Dec 2023
Dear Valued Guest, Thank you for taking time review our hotel. Your comments are noted and will be addressed with management. We are happy to hear our staff was most helpful. We always strive to exceed the needs of our guests. We look forward to welcoming you back soon for another experience at Balmoral.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bryan D wrote a review Nov 2023
Birmingham, United Kingdom13 contributions12 helpful votes
I am unclear how a hotel with no bar or pool and limited menu can achieve 4*status. The hotel remains tired and in need of overhauling- but it is difficult to see how this will be achieved on such a low nightly rate, with no bar. The staff I cannot fault - nothing was too much trouble, please make use of the hotel driver, he’s really great and I will also call out the hotel security who would walk us across the road at night to ensure our safety. It is such a shame about the crime levels - but with careful planning and just practicing safe travel - a couple of days in Durban can be really good. But this hotel is in need of an upgrade if it has pretensions of 4* status. It represents great value for the price but 4 star it isn’t.
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Be very aware on the local streets, there’s many criminals who will snatch any goods or jewelry-...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Zama Dlamini, General Manager at The Balmoral Hotel
Responded 27 Nov 2023
Dear Valued Guest, Thank you for taking time review our hotel. Your comments are noted. We are happy to hear our staff was most helpful. We always strive to exceed the needs of our guests. We look forward to welcoming you back soon for another experience at Balmoral.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carlo S wrote a review Nov 2023
Brussels, Belgium217 contributions71 helpful votes
Upon arrival, I inquire about room service and its operating hours. I receive an affirmative response. Once in the room, I search for the "room service" phone number without success. I scan the QR code and check the hotel directory, without finding the "precious" piece of information. I get dressed (as I was about to take a shower), go to the reception, and ask how on earth I could contact room service. The solution is simple, they say, you just had to dial *739 (or was it *749 ?). Just a pity that the info was not available to customers ! Before dialling the magic number, I ask where I could find the menu, meaning what can be ordered from "ROOM service". The receptionist looks at me somehow puzzled by such a strange question and says that in the room next door there's a buffet available. No further comments are necessary! Otherwise, the hotel is substandard from all perspectives: old and poorly maintained, not particularly clean at first glance, and a rather limited breakfast selection. The breakfast restaurant (terrace) has tables without cutlery and napkins (you have to ask for them, isn't it like that in all 4 stars hotels around the world? The only strong point is that it's a few meters from the beach, but going to the beach is not recommended for safety reasons.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Just stay away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Zama Dlamini, General Manager at The Balmoral Hotel
Responded 27 Nov 2023
Dear Valued Guest Thank you for taking time to review our hotel. I would like to apologize for any inconvenience you experienced while staying with us. The matter has been addressed with relevant Manager. Kind Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Camper65584084844 wrote a review Nov 2023
1 contribution
The place was great and the staff was friendly and assisted us in the best possible way. We requested and early check in and the rooms were available on time and the communication with the booking team was on point.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Zama Dlamini, General Manager at The Balmoral Hotel
Responded 27 Nov 2023
Dear Valued Guest Thanks for the amazing review, we're thrilled to hear you had such an outstanding stay with us! We always strive to exceed the needs of our guests, and your praise lets us know we're doing our job. We look forward to welcoming you back soon for another excellent experience at Balmoral Hotel Durban! Yours Sincerely!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mbalivilakazi36 wrote a review Nov 2023
1 contribution
The venue is very classy with beautiful view near.the beach. The event was well organized with beautiful decor. The food was nice. The staff members are well informed about customer care. The building is also beautiful and accessible
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Zama Dlamini, General Manager at The Balmoral Hotel
Responded 27 Nov 2023
Dear Mbali Vilakazi, Thanks for the amazing review, we're thrilled to hear you had such an outstanding stay with us! We always strive to exceed the needs of our guests, and your praise lets us know we're doing our job. We look forward to welcoming you back soon for another excellent experience at Balmoral Hotel Durban! Yours Sincerely!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tsidi wrote a review Sept 2023
1 contribution
The quality of the food was appalling. We had the seafood platter and regretted it as the main fish which is Hake, was a dead grey and the food clearly not fresh, in a coastal city. I was embarrassed to say the least, since this may be how even our international guests are experiencing it. The management has to clean up their act, as I have seen many poor reviews of this place… what was once a top tier hotel in durban, it’s really sad to see what has become of it.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
R 801 - R 1,086 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
balmoral hotel durban
LOCATION
South AfricaKwaZulu-NatalDurban
NUMBER OF ROOMS
95
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE BALMORAL HOTEL - Now R 801 (Was R̶ ̶1̶ ̶8̶6̶8̶) - UPDATED 2024 Reviews & Price Comparison (Durban, South Africa) - Tripadvisor

Frequently Asked Questions about The Balmoral Hotel
Which popular attractions are close to The Balmoral Hotel?
Nearby attractions include The Spice Emporium, Durban (0.4 km), Egagasini (0.2 km), and Durban Art Gallery (0.2 km).
What are some of the property amenities at The Balmoral Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
What food & drink options are available at The Balmoral Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Balmoral Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to The Balmoral Hotel?
Conveniently located restaurants include Lingela, California Dreaming, and Ocean Basket Marine Parade.
Does The Balmoral Hotel have airport transportation?
Yes, The Balmoral Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Balmoral Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Durban.
Are any cleaning services offered at The Balmoral Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Balmoral Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Balmoral Hotel?
The staff speaks multiple languages, including English and Zulu.
Are there any historical sites close to The Balmoral Hotel?
Many travellers enjoy visiting The Old Fort (1.4 km).