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Hilton Durban

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Traveller (432)
Room & Suite (235)
Dining (83)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

#5 of 54 hotels in Durban
Location
Cleanliness
Service
Value
Corporate elegance, the Hilton Durban is an iconic landmark hotel offering newly renovated guestrooms in a supreme location near the Durban International Convention Center. Voted South Africa’s Leading Business Hotel at the World Travel Awards from 2013 to 2019. All 328 guest rooms offer gorgeous views of the city or coastline. Expect the highest standard of service, impressive facilities and dishes to suit any taste. With meeting rooms and grand ballroom space for up to 300 guests, Hilton Durban is one of the most established conference hotels in Durban. Stay connected with Wi-Fi access and work efficiently in the business center. Executive guests can enjoy complimentary breakfast and refreshments in the stylish Business Lounge. The outdoor swimming pool and our fitness center also offer an ideal place to unwind after a busy day. Refuel at any of our 3 stylish outlets, Vasco's restaurant, the Big Easy Winebar & Grill Durban by Ernie Els and the Coral Lounge.
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Property amenities
Paid public parking on-site
Wifi
Outdoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Airport transportation
Business Centre with Internet Access
Secured parking
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Modern
Languages Spoken
English, Afrikaans, Zulu
1,863Review19Q+A100Room tips
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Zandile K wrote a review Sept 2021
2 contributions
6 bedrooms for a group of friends for 3days weekend from Friday to Sunday Self catering can accommodate kids 2years old around Durban South Must have a swimming pool shisanyama area and Games for adults to play
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Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LindaHorning wrote a review Nov 2020
Durban, South Africa190 contributions48 helpful votes
We had a wonderful stay at the Hilton Durban. 5 star attention to detail and comfort throughout. Covid protocol evident from the moment we arrived in our room with its seal of safety. Such comfortable beds and a wonderful tv with all the channel.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Colletah Muchenje, Owner at Hilton Durban
Responded 11 Nov 2020
Dear Valued Guest Thank you so much for taking the time to review your your stay with us! We are delighted to hear you felt comfortable throughout your stay with us. Thank you for your kind compliments on our pandemic response procedures in the hotel. We look forward to welcoming you back to Hilton Durban! Kind regards, Vikram Jamwal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karyn G wrote a review Nov 2020
Durban, South Africa210 contributions75 helpful votes
Our room was immaculate with spectacular views. The cleaning protocols made us feel very comfortable in covid times. The rainbow pool was beautiful. The pool area overlooks the city and is on the same floor as the restaurant.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Colletah Muchenje, Owner at Hilton Durban
Responded 04 Nov 2020
Dear karynglock Thank you for your 5* rating! We are delighted to hear you enjoyed your stay with us. We are so looking forward to welcoming you back in the not so distant future. Kind regards, Vikram Jamwal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stacey Z wrote a review Oct 2020
Edenglen1 contribution
Terrible condition of the pool area, not set out, cushions filthy dirty, no cushions on the sun lounges by the pool, no service or assistance for drinks at the pool, we had to get drinks from floors down and bring our own drinks to the pool from bar floors down up the lifts (completely inconvenient) for a 5 star hotel - shocking!!!! check in was a disaster, we wheeled our own luggage to our room on the 10th floor. There was Panicked couple when we checked in, their car was missing/stolen from the Hilton parking - very unnerving as this was our FIRST time there. We ate at the Roma Revolving because TripAdvisor had terrible reviews of the Hilton’s food and service (Roma Revolving was AMAZING). We were also woken early hours of the morning to multiple gun shots outside - frightening! We tried to make the best of a BAD situation. The room was the only good thing about the hotel. Drinks/food and service OVERLY priced for a 5 star hotel in this condition and state! I wouldn’t recommend this if you wanting an effortless CLASSY experience! I’d rate them 3/10 only because of the room!
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Colletah Muchenje, Owner at Hilton Durban
Responded 19 Oct 2020
Thank you for your review, we are sorry to hear you did not have a good experience with us. We have gone through your addressed issues around the pool area setup, the pricing of the food and beverage items. We take your feedback very seriously we will address the raised points internally. Thank you for your valuable feedback, let me assure you that we will address this internally with all those concerned. With best regards, Vikram Jamwal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Angela A wrote a review Sept 2020
Boksburg, South Africa27 contributions2 helpful votes
Arrived after 7 on Friday evening. A quick and efficient check in, friendly butler, cokd receptionist. Receptionist didnt tekk us there was no dine-in for supper but the butler advised us to do so soon as the kitchen closed at 9. We were a grouo if four so we all tried calling to place our orders. The phone stayed busy. The butler and a waiter that we in the passage took our rooms orders just before 8. By 930 we still hadn't received our supper. Reception was nit helpful as we couldn't get through to the kitchen. After numerous calls tge food arrived after 1030pm. One order was substituted as they didn't have wgat they said, the other two ladies mutton curry smelt burnt abd tasted terrible. All were served with so much rice and little curry. The food was cold and bland. Breakfast the next day was the same ~ bland and tasteless, the eggs were horribly prepared. The breakfast was the same all 4 mornings that we were there. The 2nd nights supper we were told we could only choose between two dishes, a fish & veg & pap & wors. We ordered the fish ~ no sauce, no starch, just a piece of dry fish. The hotel is beautiful, the staff friendky but the food was a disappointment every day every meal.
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Colletah Muchenje, Owner at Hilton Durban
Responded 19 Oct 2020
Thank you for your review Angela, we are sorry to hear you did not have a good experience with us. Please be assured that we will be addressing the relevant departments on the issues you faced with your dinner/breakfast as well as your check-in and the information that was shared. We are overjoyed by your compliments and will communicate them to the employees. Kind regards Vikram Jamwal, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nickrobinson53 wrote a review Apr 2020
London, United Kingdom29 contributions24 helpful votes
I am a regular visitor to the Hilton durban and its always a 5 star experience. Cost reasonable the exec lounge and big easy bay exceptional and the staff are superb. All the guys in the Big Easy bar go way beyond for all the visitors. I know the hotel has closed for a period of time due to the corona virus and I wish all their people to be safe and healthy and see you soon. Fantastic Hilton
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Colletah Muchenje, Owner at Hilton Durban
Responded 19 Oct 2020
Thank you for taking the time to submit a review regarding your stay with us Nick! We're honoured to have had the opportunity to welcome you. We look forward to your next stay with us. We will forward your compliments to the employees in the Big Easy Restaurant. Kind regards, Vikram Jamwal, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dianaen wrote a review Feb 2020
Worcester, United Kingdom310 contributions203 helpful votes
I have to say I've stayed at better Hiltons The room was fine. No problem there, but the staff all seemed very miserable. We ate in the Big Easy Restaurant where staff were literally running about the place, which was far from busy, but with very little result. Why a waiter should have to run to take an ice bucket from the restaurant to the outside seating area is beyond me. We waited 20 minutes for our bill and had to ask for it three times. The noise level - loud rock music - was unbearable. We couldn't hold a conversation at all and were reduced to watching the staff running about. All in all not a relaxing dinner experience. Breakfast was equally chaotic.
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HiltonDurban, General Manager at Hilton Durban
Responded 18 Feb 2020
Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry to hear of your overall dining experience and service. We will take your comments under consideration as we continually work to improve our guest experience and I would like to inform you that I have addressed this with our Food & Beverage Manager and the Executive Chef. I apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. Yours sincerely Vikram Jamwal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cody454 wrote a review Feb 2020
1 contribution
Terrible service, horroble food. Was supposed to be contacted by Avinesh as an organizer for the valentines ball. To date no response. I will never rereturn or recomend this venue to anyone. Breakfast is too busy (we were left waiting for seats) and the items are tasteless.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HiltonDurban, General Manager at Hilton Durban
Responded 18 Feb 2020
Dear Valued Guest Thank you for sharing your review with us. I apologize we were not able to meet your expectations and the disappointment in your overall experience, which we will surely pass this onto the entire team as well Avinash to ensure it is used to improve our guests experience. Yours sincerely Vikram Jamwal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Diane Black wrote a review Feb 2020
Cape Town Central, South Africa1 contribution
Staff most efficient and friendly. Room and facilities all excellent. Only disappointing factor was the poor quality of the food on offer in the foyer cafe. However the staff at the cafe tended to our complaint swiftly so in my opinion the fault lay with the kitchen staff who had no idea of how to toast a sandwich! This was but a niggle in what was a good experience!
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Date of stay: January 2020
Value
Rooms
Service
Room Tip: Sea facing rooms are preferable
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HiltonDurban, General Manager at Hilton Durban
Responded 18 Feb 2020
Dear Valued Guest Thank you for sending in your 5* rating. I am pleased to hear you found the Hilton Durban experience and services to your liking and will certainly pass on your feedback to our Kitchen Team. We look forward to welcoming you back to our hotel in the not too distant future. Yours sincerely Vikram Jamwal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nat M wrote a review Feb 2020
Ewell, United Kingdom112 contributions7 helpful votes
Staff very friendly and helpful. Bar had a great choice and friendly staff. Outside the bar is seating area and you can smoke if you're a smoker. The bar has a restaurant also. Get up early for breakfast to avoid the queues. Buffet style dinner was very tasty with a great selection. The Room had all that you need. Hotel is opposite a conference centre which was great for my stay. It's about 20-30min walk to the beach and shops.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HiltonDurban, General Manager at Hilton Durban
Responded 18 Feb 2020
Dear Valued Guest We are truly heartened to receive your review of Hilton Durban. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Yours sincerely Vikram Jamwal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Durban area.
ALSO KNOWN AS
hilton durban hotel durban, hilton international durban
LOCATION
South AfricaKwaZulu-NatalDurban
NUMBER OF ROOMS
328
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HILTON DURBAN - Hotel Reviews & Price Comparison (South Africa) - Tripadvisor

Frequently Asked Questions about Hilton Durban
Which popular attractions are close to Hilton Durban?
Nearby attractions include The Old Fort (0.4 km), Moth Museum of Militaria (0.2 km), and Kingsmead Cricket Ground (0.3 km).
What are some of the property amenities at Hilton Durban?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Hilton Durban?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Durban?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Durban?
Yes, paid public parking on-site and secured parking are available to guests.
What are some restaurants close to Hilton Durban?
Conveniently located restaurants include Big Easy Durban by Ernie Els, Vasco's Restaurant, and The Oriental restaurant.
Are there opportunities to exercise at Hilton Durban?
Yes, guests have access to a fitness centre and an outdoor pool during their stay.
Does Hilton Durban have airport transportation?
Yes, Hilton Durban offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hilton Durban located near the city centre?
Yes, it is 0.7 km away from the centre of Durban.
Are any cleaning services offered at Hilton Durban?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Durban offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.