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14/05/2017 15/05/2017
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    Hilton Durban

    12 - 14 Walnut Road, Durban 4001, South Africa
    Hotel website
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    May 14
    May 15
    1 room, 2 adults, 0 children
    SAVE US$19
    US$249
    US$231
    US$239
    US$239
    Traveller (228)
    Room & Suite (134)
    Dining (51)
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    Overview

    • Excellent37%
    • Very good32%
    • Average16%
    • Poor6%
    • Terrible6%
    Travellers talk about
    Free Wifi
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    Offers from Hilton Durban
    Special Offer: The Suite Life
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    Rooms
    14 May15 May
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,345)
    Traveller rating
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    Time of year
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    1 - 5 of 1 345 reviews

    Reviewed 3 days ago via mobile

    We chose Hilton because we wanted certain features. It was safe and had secure parking in impeccable underground garages. Staffed by attendants in suits. It had 4 elevators which worked one or two at a time. Part of the Reno I think. It advertised Free...More

    Thank Jan A
    Hotel's Favourite
    Reviewed 4 weeks ago

    I booked the hotel via booking.com ecause of the reputation of the brand and because it has a nice pool according to the pictures and was in direct contact with the hotel afterwards to book the airport transfer. When I had paid the supplement for...More

    Thank Rainer F
    Response from MarkusMFritz, General Manager at Hilton Durban

    Dear Valued Guests Thank you for taking the time to tell us about your experience at the Hilton Durban. While we appreciate your kind regards toward the level of service provided by our team, it is regrettable to learn that you may have not fully...More

    Reviewed 4 days ago

    Water must be free, at southern Sun I get 4 free still water bottles, and the rates are lower than Hilton at times. It's important to cater for all guest, the hotel is great but I think you need to act like 5 star not...More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank mabjanam
    Response from MarkusMFritz, General Manager at Hilton Durban

    Dear Valued Guest We appreciate your feedback and are disappointed to hear about your recent experience with us. Insuring that our guests receive the best possible service and care is of top priority to our team, so we're disappointed to hear that you were unhappy...More

    Reviewed 5 days ago

    I have stayed here many times due to my work in south africa. They have now refurbished the hotel and it is even better especially the restaurant and reception area. My visit coincided with the new restaurant opening and the food was exceptional - thought...More

    Thank h0ward16
    Response from MarkusMFritz, General Manager at Hilton Durban

    Dear Valued Guest Thank you for your complimentary review of our hotel. We do try to offer first class service to our guests. I am pleased you enjoyed your room, location and the service provided by our team members. We appreciate your feedback. I hope...More

    Reviewed 6 days ago via mobile

    Being members of Hilton Honors, we had superlative expectations.From arrival to departure tons of disappointment fell on us.Our room did not have sleepers and gowns for which we called reception.Beds are only done late in the afternoon!!!! Least said about VASCO restaurant the Better!!!started three/...More

    1  Thank NoahRasy
    Response from MarkusMFritz, General Manager at Hilton Durban

    Dear Valued Guest First of all, I would like to thank you for taking the time to inform me of the disappointment you experienced with your recent reservations at Hilton Durban. Please accept our apologies for the level of service you experienced. We, at the...More

    Protea Hotel by Marriott Durban Edward
    343 reviews
    #10 of 42 hotels in Durban
     
    Southern Sun Elangeni & Maharani
    1 733 reviews
    #2 of 42 hotels in Durban
     
    Belaire Suites
    416 reviews
    #8 of 42 hotels in Durban
     
    Blue Waters Hotel
    574 reviews
    #13 of 42 hotels in Durban
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • US$98 - US$293 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Luxury Hotel in Durban
    • #9 Business Hotel in Durban
    Photos
    Traveller (228)
    Room & Suite (134)
    Dining (51)
    Pool & Beach (14)
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    Questions & AnswersAsk a question
    Mohammed H
    I have been seriously considering staying at Hilton, but honestly there is a huge amount of weak and terrible comments that has scared the hell out of me!! Being a five star establishment I was expecting far more positive feedback, my biggest concern is the refurbishment that is taking place and I assume this will continue till next year? Another concern is repetitive mistakes noted and the same old response from management ' We regret or we sorry' I personally hate apologies as it does not resolve the problem. How can you assure me that I will receive what is expected from a 5 star establishment and what You pride yourself in as Hilton? I am asking this as I said.. please do not even think I will accept a pathetic apology
    26 October 2016|
    Answer
    Response from MarkusMFritz | Property representative |
    Dear Mohammed, thank you for the question and to answer your questions we are still mid way in our full hotel refurbishment project that will continue into 2018 which is much needed in our hotel since it opening in 1997. I... More
    2
    Votes
    mkuboldi
    Are all the rooms non-smoking?
    18 August 2016|
    Answer
    Response from MarkusMFritz | Property representative |
    Dear Mkuboldi. We have 16 guestroom floors and we currently have 2 floors dedicated to smokers only. 1 on the Executive Level (15th Floor) and 1 on Guestroom floors (2nd Floor). Regards
    0
    Votes
    mkuboldi
    how far are you from the airport and do you provide shuttles?
    17 August 2016|
    Answer
    Response from MarkusMFritz | Property representative |
    Hi Mkubodi, we are approx. 37km from King Shaka International Airport (40 minutes drive) and we do have a transfer company - Unicabs that operates from our hotel. Toyota Avanza type vehicle R450 one way or a BMW 5 series... More
    0
    Votes
    Room Tips
    "King size rooms are fab - huge bed and very spacious but any room will be fine to be honest."
    Read review
    "request sea facing room."
    Read review
    "Choose another hotel."
    Read review
    "Ask for a refurbished room."
    Read review