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Hilton Durban

1 571 reviews
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Traveller (248)
Room & Suite (133)
Dining (68)
Overview
  • Excellent42%
  • Very good31%
  • Average15%
  • Poor6%
  • Terrible6%
Travellers talk about
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
Offers from Hilton Durban
Special Offer: LIVE THE BIG EASY
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Rooms
04 Mar05 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1 571)Write a Review
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All reviewsthe executive loungeeasy restaurantbusiness loungeconvention centerroom serviceattending a conferencefive star hotelcurriesexcellent servicebusiness tripcomrades marathonreception areasouth africaenjoyed my stayiccrainbowdoorman
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1 - 5 of 1 471 reviews
Reviewed 5 days ago via mobile

It was a very nice Hotel. Fully worth the stay. Right at the centre of the city. Check in at 3.00 pm which I feel is very late. Overall was a good pleasant stay. Clean rooms. No WiFi which is surprising during the current day....More

Thank SharmilalAnthony
Response from MarkusMFritz, General Manager at Hilton DurbanResponded yesterday

Dear Valued Guest Thank you very much for your post in regards to your recent stay at the Hilton Durban. We value your feedback as it is integral to us in improving our product an services. We are looking forward to welcoming you in our...More

Hotel's Favourite
Reviewed 20 November 2017

My husband and I stayed in this hotel twice within 8 days. We stayed overnight prior to our 3-Day 2-Night Safari and came back to stay for another 4 nights. Both stays have been great. On the first day, we had a 7AM pick up...More

1  Thank MimieW
Response from MarkusMFritz, General Manager at Hilton DurbanResponded 22 November 2017

Dear Valued Guest I would like to start by saying, thank you for taking the time to give us your feedback on your recent stay. We appreciate your review as it helps us serve our customers better. We are happy to know that our location...More

Reviewed 6 days ago

Super hotel, a great Hilton, and with a room on the 13th floor overviewing the sea, it was just great. There is a small pool which is okay, but not with much of a view, but good for a short stay. Staff was really friendly,...More

Thank flebet
Response from MarkusMFritz, General Manager at Hilton DurbanResponded yesterday

Dear Valued Guest Thank you for staying with us and taking your time to send in your review. I can reassure you that your negative experiences are not a regular occurrence at the Hilton Durban as we pride ourselves in training our staff to go...More

Reviewed 1 week ago via mobile

I stayed over a weekend recently. Two of the lady receptionists were hostile and talked down to guests (and sadly the one also spoke down to her porter colleague too, right at the front desk - not cool). They might have “compassion-fatigue” from being overwhelmed...More

Thank Aobakwe S
Response from MarkusMFritz, General Manager at Hilton DurbanResponded yesterday

Dear Valued Guest We value your feedback and appreciate you sharing these details regarding your recent stay with us. Our team is disappointed to learn of your experience with us, as this is certainly not our standard level of exceptional service and care we expect...More

Reviewed 1 week ago via mobile

Stayed here as we where attending a function at the ICC. Well appointed, spacious rooms. Comfy with good beds. We had dinner at Vasco's, a bit pricey. Breakfasts are of an international standard. We appreciated watching an Indian TV channel. Never come across this in...More

Thank Kaminie
Response from MarkusMFritz, General Manager at Hilton DurbanResponded 1 week ago

Dear Valued Guest Thanks so much for your wonderful review of Hilton Durban. It has been a pleasure to have you with us and we certainly hope to welcome you back in the very near future. Until then, warm regards from Durban! Yours sincerely Markus...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$107 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$107 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (248)
Room & Suite (133)
Dining (68)
Pool & Beach (11)
Business Centre & Event Rooms (11)
Family and Play Areas (7)
Questions & Answers
Ask a question
Muhammad C
14 November 2017|
AnswerShow all 2 answers
Response from MarkusMFritz | Property representative |
Thank you for your question, unfortunately we do not offer shuttle services to and from the beaches, however we do have a preferred transport company that operates from the hotel and the fares to Ushaka Beach is R 50 for a... More
0
Votes
NormajoTampaUSA
23 October 2017|
Answer
Response from MarkusMFritz | Property representative |
Please contact our Reservations Team who will be able to assist your with our preferred transfer company that operates from the hotel. The current cost is approx. R500 one way. Call 031 336 8100
0
Votes
BBBrewing
23 August 2017|
AnswerShow all 6 answers
Response from MarkusMFritz | Property representative |
Dear BBBrewing, yes our Wi-Fi upgrade is currently taking place and will be completed by the week of 1st September, so perfect timing! Looking forward to welcoming you to the Hilton Durban. Kind regards Markus General... More
1
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Room Tips
"Go high floor"
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"All rooms are good here but I prefer non smoker rooms."
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"Higher floors (5+) are quieter."
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"hotel is not in the nice part of Durban it doesn't matter where you are"
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