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Radisson Blu Hotel Durban Umhlanga

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Traveller (34)
Room & Suite (13)
Dining (11)

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About

#11 of 54 hotels in Durban
Location
Cleanliness
Service
Value
The Radisson Blu Hotel, Durban Umhlanga sits on the eastern coast of South Africa in the vibrant city of Durban, with easy access to several popular beaches, such as Umhlanga Beach and Bronze Beach. Our urban resort is the perfect place to stay while exploring Durban where you can experience ideal year-round weather and a great selection of beautiful landscapes ready to be discovered. Our first-class facilities include 206 stylish rooms with thoughtful amenities, versatile meeting and events space, and open flame style cuisine at our on-site restaurant, Firelake. Radisson Blu Hotel, Durban Umhlanga, is a great choice for family vacations! We offer a dedicated space for children to play under the careful eye of trained staff, giving parents the chance to enjoy a worry-free afternoon.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Room service
Safe
Iron
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Business
173Reviews1Q+A12Room tips
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Global04088866224 wrote a review 08 Apr
Durban, South Africa2 contributions
call not answered for at least 3 tries whilst trying to make a booking. Eventually made a booking and received an email to upgrade and take advantage of a SPA offer. The link did not work. I called again to upgrade and was told I would be put through to the SPA, however that call went unanswered so I had to make a booking at another SPA in the area. I asked for a payment link to be sent so i could make payment in advance, i was promised it would be emailed but I never received it and had to pay during check in. On the day of check out, i called to double check that the check out time was at 12.00, which was confirmed. Whilst at breakfast about 10.22 I received a call to ask if what time i was checking out. Anyways after going back to the room to check out, it was 11am, a cleaner just opened the room door. I was appalled. How can you just open a room door if the people have not checked out. This after a nice stay really didn't sit well. She should have at least knocked. I fount that to be extremely invading. I cant imagine If i was doing something personal and a stranger just opened the door. otherwise Hotel was lovely, staff were great, room was lovely, clean and great view. Room service was efficient. But just opening the door without knocking or checking, could have been a very embarrasing situation.
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Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fara Hamid, Marketing at Radisson Blu Hotel Durban Umhlanga
Responded 5 days ago
Dear Global04088866224t, Thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulties you encountered during your booking process and the inconvenience caused by the issues with the SPA offer and payment link. Your experience does not reflect the high standard of service we aim to provide. Regarding the incident with the room door, we completely understand your concern and share your disappointment. Our team is trained to respect guests' privacy, and we deeply regret any discomfort this may have caused. We appreciate your kind words about our lovely hotel, great staff, and efficient room service. Your feedback is invaluable to us, and we will use it to improve our services and ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve. Regards, Team Radisson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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anyath680718 wrote a review Mar 2024
1 contribution
Hotel is so beautiful! Staff are lovely and professional. Saw both the owners and they greeted with smile! My room was so comfortable everything was just perfect. Had a surprise “treatment” from one of the waitresses however that didn’t impact my stay at all. Love it!
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Date of stay: March 2024
Value
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fara Hamid, Marketing at Radisson Blu Hotel Durban Umhlanga
Responded 5 days ago
Dear Anyath680718, Thank you for sharing your excellent experience with us. We're delighted to hear that you found our hotel beautiful and that our staff were lovely and professional. It's great to know that you received a warm greeting from both the owners and that your room was comfortable and perfect for your stay. If you would like to report your incident with the waitress, kindly contact us, but we're glad to hear that it didn't impact your overall experience. Your feedback is valuable to us, and we appreciate your kind words. We look forward to welcoming you back for another wonderful stay! Regards, Team Radisson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KPIshere wrote a review Mar 2024
Durban, South Africa28 contributions2 helpful votes
We enjoyed an overnight stay in this new kid on the hotel block. Contemporary styling and perfectly located, it had everything we could ask for. Aside from slightly patchy service in the restaurant during breakfast, it was great.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fara Hamid, Marketing at Radisson Blu Hotel Durban Umhlanga
Responded 2 weeks ago
Dear KPIshere, Thank you for your review! We're thrilled to hear that you enjoyed your stay with us. We appreciate your feedback regarding the service during breakfast and will work on improving consistency to ensure every aspect of your stay meets our high standards. We look forward to welcoming you back for another great experience in the future! Regards, Team Radisson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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boitumelothutlwa wrote a review Mar 2024
Greater Johannesburg, South Africa1 contribution
All staff members are very friendly and they have good customer service. My stay was awesome. They reacted quickly to room service and my room was so clean and the background view was exceptional. I will definitely come back again.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fara Hamid, Marketing at Radisson Blu Hotel Durban Umhlanga
Responded 2 weeks ago
Dear boitumelothutlwa, Thank you for your wonderful review! We're delighted to hear that you had an awesome stay and that our staff members provided you with friendly and excellent customer service. It's great to know that you enjoyed the quick response from our room service team and that your room was clean with an exceptional background view. We can't wait to welcome you back for another fantastic experience! Regards, Team Radisson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sashui wrote a review Mar 2024
1 contribution
I stayed 2 nights for a conference. The stay was excellent with just a few niggles. The lifts up to the rooms are quite time-consuming during busy times. Add another 5 minutes travel time especially if you are on the top 16th floor. At breakfast I had the best omelette ever, although the hot breakfast queue was quite long as it was busy that morning. The lamp on the desk in my room 1608 wasn't working. No hair conditioner on night 1 with the bathroom amenities, but on night 2 a bottle of conditioner appeared in bathroom. No gown which I thought odd. Other than that, everything in the hotel was great. Nice to have direct access to the adjacent mall.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fara Hamid, Marketing at Radisson Blu Hotel Durban Umhlanga
Responded 3 weeks ago
Dear Sashui, Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that overall, you had an excellent stay. We apologize for any inconvenience caused by the time-consuming lifts during busy periods and the long queue at breakfast. Your comments will be shared with our team to improve our services during peak times. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Regards, Team Radisson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kerry453 wrote a review Mar 2024
1 contribution
A great experience - very central - excellent cleanliness - swimming pool was awesome - air conditioning was excellent - only thing to improve (very personal) is the pillow option - friendly and helpful staff
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fara Hamid, Marketing at Radisson Blu Hotel Durban Umhlanga
Responded 4 weeks ago
Dear Kerry453 Thank you so much for your glowing review! We're thrilled to hear that you had an excellent stay with us. We appreciate your feedback. Our team is dedicated to providing friendly and helpful service, and we're delighted that you found them to be just that. We hope to welcome you back again soon for another wonderful experience! Regards, Team Radisson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GrandTour23204617784 wrote a review Mar 2024
1 contribution
The Hotel staff are very friendly, They go above and beyond for their guests, The Breakfast is very delicious, the customer service is exceptional , overall, the best Hotel i have ever stayed at. I definitely recommend this Hotel. Regards Dineo Mokoena
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fara Hamid, Marketing at Radisson Blu Hotel Durban Umhlanga
Responded 08 Mar 2024
Dear GrandTour23204617784, Thank you for your glowing review! We're thrilled you enjoyed our friendly staff, delicious breakfast, and exceptional customer service. Your recommendation means a lot, and we look forward to welcoming you back for another fantastic stay. Best regards, Team Radisson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yurisa wrote a review Mar 2024
2 contributions1 helpful vote
Terrible service. Restaurant is overpriced & service is horrendous -over 2hrs to get food in Firelake Restaurant. The buffet lunch & dinner were very limited & food quality was less than appetising. Extremely disappointing. Downstairs coffee-shop is even worse. Conference catering was extremely disappointing. this place is a disgrace to the Radisson brand.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fara Hamid, Marketing at Radisson Blu Hotel Durban Umhlanga
Responded 08 Mar 2024
Dear Yurisa, Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologize for the disappointment and inconvenience you encountered during your visit. Your comments are essential for us to address areas of improvement, and we appreciate your feedback. We deeply regret the extended wait time for your food and the perceived lack of assistance from our waitress. This is certainly not the level of service we aim to provide, and we apologize for any frustration it may have caused. Your concerns about the quality and variety of the buffet meals are duly noted, and we will review and enhance our offerings to meet the expectations of our valued guests. We are pleased to hear that you enjoyed the breakfast; however, we understand that the positive experience during one meal does not fully compensate for the issues you faced during the rest of your stay. The lapses in service at the Coffee Shop are also concerning, and we will investigate the matter to ensure that such oversights are rectified promptly. We genuinely value your organization's loyalty to the Radisson brand and it is disheartening to learn that your experience may impact future decisions. Please be assured that we take your feedback seriously, and we are committed to making the necessary improvements to prevent similar incidents in the future. We would appreciate the opportunity to discuss your concerns further and gather additional details to address them more comprehensively. If you are open to it, kindly reach out to our Guest Services team at info.durban.umhlanga@radissonblu.com so that we can better understand your experience and work towards a resolution. Once again, we apologize for falling short of your expectations, and we hope you will reconsider staying with us in the future. Your satisfaction is our priority, and we are dedicated to regaining your trust. Warm Regards, Radisson Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ahmedbulls wrote a review Feb 2024
Johannesburg, South Africa1 contribution
good hotel with excellent service and great atmosphere. Ideal for the modern businessman. The room are extremely clean. The location is central if you working in the Umhlanga area. The staff are extremely friendly.
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fara Hamid, Marketing at Radisson Blu Hotel Durban Umhlanga
Responded 26 Feb 2024
Dear ahmedbulls, Thank you for your kind words! We're delighted to hear that you found our hotel good, with excellent service and a great atmosphere. It's fantastic to know the rooms were extremely clean, and the central location is ideal for those working in the Umhlanga area. Our team appreciates your recognition of their friendliness. We look forward to welcoming you back. Regards, Team Radisson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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justicebiyela wrote a review Feb 2024
Kempton Park, South Africa1 contribution
I loved my stay, It was excellent and I will refer the hotel and its services to others. The food from breakfast to dinner was great, The added services around and the convenience of the amenities made my stay a very comfortable one.
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fara Hamid, Marketing at Radisson Blu Hotel Durban Umhlanga
Responded 26 Feb 2024
Dear Justice Biyela, Thank you for your glowing review! We're thrilled to hear you loved your stay, enjoyed our meals, and found our added services and amenities convenient. Your recommendation means a lot to us. We look forward to welcoming you back for another fantastic experience! Warm Regards, Team Radisson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 2,934 - R 3,635 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaKwaZulu-NatalDurban
NUMBER OF ROOMS
206
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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RADISSON BLU HOTEL DURBAN UMHLANGA - Now R 2 347 (Was R̶ ̶2̶ ̶6̶8̶8̶) - UPDATED 2024 Reviews & Price Comparison (South Africa) - Tripadvisor

Frequently Asked Questions about Radisson Blu Hotel Durban Umhlanga
Which popular attractions are close to Radisson Blu Hotel Durban Umhlanga?
Nearby attractions include Mindgame Escape (0.4 km), Umhlanga Main Beach (0.4 km), and Whalebone Pier (0.3 km).
What are some of the property amenities at Radisson Blu Hotel Durban Umhlanga?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Radisson Blu Hotel Durban Umhlanga?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Radisson Blu Hotel Durban Umhlanga?
Yes, free parking is available to guests.
What are some restaurants close to Radisson Blu Hotel Durban Umhlanga?
Conveniently located restaurants include Grimaldi's @ The Pearls, The Grill Room at The Oyster Box Hotel, and The Ocean Terrace.
Are there opportunities to exercise at Radisson Blu Hotel Durban Umhlanga?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Radisson Blu Hotel Durban Umhlanga have airport transportation?
Yes, Radisson Blu Hotel Durban Umhlanga offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Radisson Blu Hotel Durban Umhlanga?
Yes, dry cleaning and laundry service are offered to guests.
Does Radisson Blu Hotel Durban Umhlanga offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Radisson Blu Hotel Durban Umhlanga?
Many travellers enjoy visiting The Ramakrishna Centre of South Africa Durban (6.4 km).
Is Radisson Blu Hotel Durban Umhlanga accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.