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Emerald Resort & Casino

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Traveller (139)
Room & Suite (23)
Pool & Beach (12)
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Overview
  • Excellent41%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible5%
Travellers talk about
“animal world”(100 reviews)
“aqua dome”(71 reviews)
“bush lodge”(49 reviews)
Public Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
06 May07 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1 071)
There are newer reviews for Emerald Resort & Casino
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1 064 results
Traveller rating
430
342
162
74
56
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430
342
162
74
56
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All reviewsanimal worldaqua domebush lodgebreeze restaurantadventure golften pin bowlingputt putthigh stakesanimal parkwall climbingshuttle serviceget awaythe rivervalue for moneywhole familyself cateringfriends and family
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921 - 925 of 1 064 reviews
Reviewed 2 May 2015

Great and excellent family holiday. Lots of fun at the aquadome. Swimming and slide and surf boards. Many animals such at lion and cheetahs at the Zoo. Great family fun at the Ten Pin bowling and Different parks.

Review collected in partnership with this hotel
Thank R G
Response from Greg S, Manager at Emerald Resort & CasinoResponded 5 May 2015

Hello Roshelle Thank you for this review on Tripadvisor. We appreciate the feedback. Emerald Resort & Casino is definitely a family destination with different experiences for all ages, we’re glad you agree! We look forward to welcoming you back.

Reviewed 2 May 2015 via mobile

What a little gem in the heart of Van der Bijl park ! Excellent services. Rooms are classy , staff are super friendly and breakfasts are a feast. Highly recommend this destination . The casino is great. Amazing entertainment for kids in the Aquadome. Tin...More

Thank michelle S
Response from Greg S, Manager at Emerald Resort & CasinoResponded 5 May 2015

Hello Michelle Thank you for this recommendation of Emerald Resort & Casino. We’re so pleased you had such a great time and hope that you can join us again soon.

Reviewed 30 April 2015

Relaxing atmosphere with adequate activities for children. sufficient life guards at the aqua dome and well maintained rooms. the reception staff was efficient and we enjoyed ourselves at the Beer Festival -More

Review collected in partnership with this hotel
Thank Al S
Response from Greg S, Manager at Emerald Resort & CasinoResponded 5 May 2015

Hello Al S Thank you for sharing your experiences of Emerald Resort & Casino. We’re pleased to see that the kids also enjoyed their Resort experiences while you sampled the many different beers at the Consol Craft Revolution beer festival. Safety is a priority for...More

Reviewed 30 April 2015

Was disappointed in the chalets,they are very far from everything,they need to be updated..the parking spaces are way to small for big cars,it was very noisy with some of the guests late at night,.some of the bed linen was not clean,our Tv didn't work,the A/con...More

Review collected in partnership with this hotel
Thank G B
Response from Greg S, Manager at Emerald Resort & CasinoResponded 5 May 2015

Hello G B Thank you for this valuable feedback. We appreciate every bit of commentary we receive from our guests. I am disappointed that your expectations were not met. One of the services offered to our guests is access to the Resort shuttle which operates...More

Reviewed 29 April 2015

I really love Emerald Casino and resort because of the multiple activities you got, it is such a peaceful place to unwind and it accommodates adult and kids in apleasant way, mainly the Aquadome, animal farm and the kidz zone. You have a spacious and...More

Review collected in partnership with this hotel
Thank Ns M
Response from Greg S, Manager at Emerald Resort & CasinoResponded 5 May 2015

Hello Sylvia Many thanks for your review of Emerald Resort & Casino. These reviews assist us to improve our service where needs be and acts as motivation for the staff when their work is recognised. We look forward to seeing you again soon.

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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Free Parking
Room Service
Spa
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Laundry Service
Free Parking
Meeting Rooms
Conference Facilities
Shuttle Bus Service
Room Service
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Concierge
Banquet Room
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Outdoor pool
Spa
Indoor pool
Details
Price range
US$37 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$37 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (139)
Room & Suite (23)
Pool & Beach (12)
Dining (2)
Business Centre & Event Rooms (5)
Family and Play Areas (4)
Questions & Answers
Ask a question
selvaganthievijaym
14 March 2017|
AnswerShow all 3 answers
Response from Laurent_Pacariz | Property representative |
Hello selvaganthievijaym Thank you for the question. The reviews on TripAdvisor are from a personal perspective and experience. Although there are some negative reviews (as all service orientated organisations have), the... More
1
Vote
Geoff G
6 March 2017|
Answer
Response from Laurent_Pacariz | Property representative |
Hello Geoff, unfortunately, due to health and safety, we do not allow pets at the Resort.
0
Votes
Room Tips
"The lodge is very quiet, safe and really enjoyable. However, mosquitos thrive in this environment and take..."
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"Try to get a room at the rear overlooking the park down to the river."
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"Beautiful finishes, restful and luxurious"
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"dont go people"
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