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Emerald Resort & Casino

1 064 reviews
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Traveller (136)
Room & Suite (23)
Pool & Beach (12)
Overview
  • Excellent41%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible5%
Travellers talk about
“animal world”(99 reviews)
“emerald resort”(110 reviews)
“aqua dome”(70 reviews)
Public Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
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Reviews (1 064)Write a Review
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55
Show reviews that mention
All reviewsanimal worldemerald resortaqua domebush lodgebreeze restaurantadventure golften pin bowlinganimal parkputt putthigh stakeswall climbingshuttle serviceget awaythe rivervalue for moneywhole familyfriends and family
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51 - 55 of 1 057 reviews
Reviewed 10 April 2017

Been going to Emerald almost every year, hoping that something would improve and there would be more sites to see.....well, if you like me - then don't rush too quickly, things seem to remain the same. It's like it was, several years ago - and...More

Thank Santosh P
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 18 April 2017

Hello Santosh P Thank you for your review. Your comments are appreciated and noted. I apologise that your experience was less than satisfactory. I have sent you a private message in order to make contact with you and to discuss this review.

Reviewed 5 April 2017

We recently stayed at Emerald Resort for one night in the self catering chalets. The first chalets we were given keys to we rejected - the bathrooms were dreadful - no shower curtains, the bath looked as though it was 100 years old and had...More

1  Thank Lesley B
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 18 April 2017

Hello Lesley B Thank you for your review. Your comments are noted. I apologise for your experience at River Resort. As you have noted we are currently in the process of renovating this area, there are however still glitches that need to be ironed out...More

Reviewed 31 March 2017

This is the second time we have stayed at the Emerald and it lived up to our high expectations. The rooms are spacious, clean and comfortable, and there is plenty of common areas to relax. We ate at both the Breeze and High Stakes restaurants...More

Thank Kevin S
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 5 April 2017

Hello Kevin S Thank you for your review and rating us the full 5 stars on TripAdvisor. You have nailed it on the head! Just a mere 45 minutes from Johannesburg and you enter the adventure filled world of Emerald Resort & Casino. I am...More

Reviewed 16 March 2017

Had a very relaxing 2 hour boat cruise with well prepared and tasty buffet lunch, good service plus singing entertainer. Will definitely recommend the Liquid Lounge boat cruise, which is inside the Emerald resort, but operate totally independant.

5  Thank judim965
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 22 March 2017

Thank you judim965 As you mentioned Liquid Lounge is an independent business that operates from our property on the Vaal River. We are pleased that you enjoyed it! We hope see you at Emerald Resort & Casino soon. Adventure Awaits!

Reviewed 14 March 2017

Emerald Resort and Casino was absolutely amazing! The hotel and facilities were excellent, the staff were extremely helpful and the ambiance was relaxed! I would highly recommend anyone to take their whole family to the Resort. The aquadome was brilliant - please take your family...More

Thank kath-kameleon
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 22 March 2017

Hello kath-kameleon Thank you for your review and rating us the full 5 stars on TripAdvisor. Thank you so much for highlighting our good points and your recommendations, we really appreciate it! I’m pleased you had a great time and that our staff were available...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Free Parking
Room Service
Spa
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Laundry Service
Free Parking
Meeting Rooms
Conference Facilities
Shuttle Bus Service
Room Service
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Concierge
Banquet Room
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Outdoor pool
Spa
Indoor pool
Details
Price range
US$39 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$39 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (136)
Room & Suite (23)
Pool & Beach (12)
Dining (2)
Business Centre & Event Rooms (5)
Family and Play Areas (4)
Questions & Answers
Ask a question
selvaganthievijaym
14 March 2017|
AnswerShow all 2 answers
Response from X3962GBlaurentp | Property representative |
Hello selvaganthievijaym Thank you for the question. The reviews on TripAdvisor are from a personal perspective and experience. Although there are some negative reviews (as all service orientated organisations have), the... More
1
Vote
Geoff G
6 March 2017|
Answer
Response from X3962GBlaurentp | Property representative |
Hello Geoff, unfortunately, due to health and safety, we do not allow pets at the Resort.
0
Votes
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12
Room Tips
"The lodge is very quiet, safe and really enjoyable. However, mosquitos thrive in this environment and take..."
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"Try to get a room at the rear overlooking the park down to the river."
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"Beautiful finishes, restful and luxurious"
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"dont go people"
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