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Emerald Resort & Casino

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Traveller (139)
Room & Suite (23)
Pool & Beach (12)
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Overview
  • Excellent41%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible5%
Travellers talk about
“animal world”(100 reviews)
“aqua dome”(71 reviews)
“bush lodge”(49 reviews)
Public Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
06 May07 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1 071)
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Traveller rating
430
342
162
74
56
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430
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162
74
56
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All reviewsanimal worldaqua domebush lodgebreeze restaurantadventure golften pin bowlingputt putthigh stakesanimal parkwall climbingshuttle serviceget awaythe rivervalue for moneywhole familyself cateringfriends and family
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51 - 55 of 1 064 reviews
Reviewed 20 April 2017 via mobile

Stayed for 2 nights at the self catering lodge, rooms clean and comfortable. The pools at the lodge is not heated , the aqua dome was over crowded and the water looked horribly dirty! Not much food option inside the resort. The kids enjoyed the...More

Thank Fatima S
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 25 April 2017

Hello Fatima S Thank you for your review and comments. Your feedback is appreciated. As customer service is of great importance to us, cleanliness, your safety and security is always at the forefront of our minds. Thank you too for bringing Aquadome to our attention....More

Reviewed 20 April 2017

Emerald Resort & Casino is a beautiful resort with luxury affordable accommodation. Their all round services are very good. I signed up as a card holder and was amazed that on their entry level (green card),you could get up to 10% off meals purchased from...More

Thank sivajig2017
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 25 April 2017

Hello sivajig2017 Thank you for your review and comments. In order to constantly evaluate our property and staff, your comments are appreciated. I am pleased that you and the family had such a good time with us. As the premier leisure and business destination in...More

Reviewed 18 April 2017

It is the best place to have fun time for the whole family, there is kids zone, aqua-dome, spa, casino etc. We visited the kids zone and aqua-dome and was indeed splendid, the kids had the fun time just before the school re-open.More

Thank Daphny L
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 21 April 2017

Hello Daphny L Thank you for your review and for rating us so highly. As the premier leisure and business destination in the Vaal, we certainly do cater to the entire family and I'm pleased that you all managed to experience so many of our...More

Reviewed 13 April 2017

After a quick and smooth check-in we visited the premises of Emerald Resort & Casino resort. The roads within the resort are really bad, and the road bumps everywhere make the rides between the several locations, let's say... bumpy :-). The main venues are reachable...More

Thank Negenduust
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 21 April 2017

Hello Negenduust Thank you for your review and comments. We appreciate the feedback. We are aware that the roads are an issue and are in the final stages of getting them repaired. I apologise that your request for an adapter was not immediately answered and...More

Reviewed 11 April 2017

Was booked into the bush lodges and the accommodation was up to the mark. As part of the booking, we got to enjoy the animal world, game drive and the aquadome. My son loved the facilities. The breakfast was sumptuous and the overall service was...More

2  Thank minazkhalife
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 21 April 2017

Hello minazkhalife Thank you so much for your complimentary review, we really appreciate it! I’m pleased you had a great time and that our staff were available and friendly whenever you needed them. We look forward to seeing you again soon! Adventure awaits!

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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Free Parking
Room Service
Spa
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Laundry Service
Free Parking
Meeting Rooms
Conference Facilities
Shuttle Bus Service
Room Service
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Concierge
Banquet Room
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Outdoor pool
Spa
Indoor pool
Details
Price range
US$37 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$37 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (139)
Room & Suite (23)
Pool & Beach (12)
Dining (2)
Business Centre & Event Rooms (5)
Family and Play Areas (4)
Questions & Answers
Ask a question
selvaganthievijaym
14 March 2017|
AnswerShow all 3 answers
Response from Laurent_Pacariz | Property representative |
Hello selvaganthievijaym Thank you for the question. The reviews on TripAdvisor are from a personal perspective and experience. Although there are some negative reviews (as all service orientated organisations have), the... More
1
Vote
Geoff G
6 March 2017|
Answer
Response from Laurent_Pacariz | Property representative |
Hello Geoff, unfortunately, due to health and safety, we do not allow pets at the Resort.
0
Votes
Room Tips
"The lodge is very quiet, safe and really enjoyable. However, mosquitos thrive in this environment and take..."
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"Try to get a room at the rear overlooking the park down to the river."
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"Beautiful finishes, restful and luxurious"
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"dont go people"
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