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Emerald Resort & Casino

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Traveller (139)
Room & Suite (23)
Pool & Beach (12)
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Overview
  • Excellent41%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible5%
Travellers talk about
“animal world”(100 reviews)
“aqua dome”(71 reviews)
“bush lodge”(49 reviews)
Public Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
06 May07 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1 071)
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Traveller rating
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56
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All reviewsanimal worldaqua domebush lodgebreeze restaurantadventure golften pin bowlingputt putthigh stakesanimal parkwall climbingshuttle serviceget awaythe rivervalue for moneywhole familyself cateringfriends and family
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41 - 45 of 1 064 reviews
Reviewed 20 June 2017

Hi its very stunning out there but the Chalets need work, the baths themselves are very very ugly. for the amount of money a person pays you need to up your game regarding the baths . thank you other than that we had a good...More

1  Thank antoinette159
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 23 June 2017

Hello antoinette159 Thank you for your review - we appreciate the feedback. I'm pleased that you enjoyed your stay with us, but apologise that the bath made your stay less pleasant. We are in the throes of upgrading many facets of the River Resort and...More

Reviewed 9 June 2017 via mobile

I complained to reception about my uncomfortable stay and they told me to complain through trip advisor. I have previously stayed and the stay was pleasant. Booked 2x days in this week for my girlfriends birthday and let me say...it was uncomfortable as hell. First...More

Thank duran m
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 13 June 2017

Hello duran m Thank you for your review on TripAdvisor. Please accept our sincere apologies that the chalets did not meet with your expectations, it is certainly not the usual standard of cleanliness that our guests have come to experience. We have received your contact...More

Reviewed 31 May 2017 via mobile

Whilst in the area for a weekend, I thought that if the website is anything to go by, I could be entertained for two days without leaving. It's iff season so pretty much everything was closed. Hotel room was clean, not a bad size, but...More

Thank 772MStead
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 2 June 2017

Hello 772MStead Thank you for your review. Your comments are appreciated and will be passed onto the respective managers. Even though it is off-peak season, most of our facilities are open. However, for example, the pumps at Aquadome are switched off during the week days,...More

Reviewed 27 May 2017 via mobile

We booked the self catering chalets for a few nights before having to fly home, what a complete disappointment!! I don't know what the hotel or wooden cabins are like, but the chalets were a disaster!!! Cleanliness is appalling. Service and staff friendliness is appalling...More

1  Thank nakash
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 31 May 2017

Hello nakash We apologise that some of the chalets are not up to standard, we are aware and are activating ongoing maintenance around the property, but due to the size of the property this happens in stages. Unfortunately we sometimes have rowdy guests and security...More

Reviewed 22 May 2017

Best weekend we had in a long,,,long time! The "Zoo keeper" Elana, was a Jewel, we had special treatment playing with 2 lion cubs, and was also introduced to the rest of animals and we learned so much from her! a special lady! Mark the...More

2  Thank Myra E
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 24 May 2017

Hello Myra E Thank you for your review and rating us the full 5 stars on TripAdvisor. We really are indeed privileged to have someone like Elana working with us at our zoo, she is a treasure trove of wildlife information and loves sharing it...More

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Best Value Properties in Vanderbijlpark, South Africa
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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Free Parking
Room Service
Spa
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Laundry Service
Free Parking
Meeting Rooms
Conference Facilities
Shuttle Bus Service
Room Service
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Concierge
Banquet Room
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Outdoor pool
Spa
Indoor pool
Details
Price range
US$37 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$37 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (139)
Room & Suite (23)
Pool & Beach (12)
Dining (2)
Business Centre & Event Rooms (5)
Family and Play Areas (4)
Questions & Answers
Ask a question
selvaganthievijaym
14 March 2017|
AnswerShow all 3 answers
Response from Laurent_Pacariz | Property representative |
Hello selvaganthievijaym Thank you for the question. The reviews on TripAdvisor are from a personal perspective and experience. Although there are some negative reviews (as all service orientated organisations have), the... More
1
Vote
Geoff G
6 March 2017|
Answer
Response from Laurent_Pacariz | Property representative |
Hello Geoff, unfortunately, due to health and safety, we do not allow pets at the Resort.
0
Votes
Room Tips
"The lodge is very quiet, safe and really enjoyable. However, mosquitos thrive in this environment and take..."
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"Try to get a room at the rear overlooking the park down to the river."
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"Beautiful finishes, restful and luxurious"
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"dont go people"
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