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Hi its very stunning out there but the Chalets need work, the baths themselves are very very ugly. for the amount of money a person pays you need to up your game regarding the baths . thank you other than that we had a good...More
1 Thank antoinette159
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 23 June 2017
Thank you for your review - we appreciate the feedback.
I'm pleased that you enjoyed your stay with us, but apologise that the bath made your stay less pleasant. We are in the throes of upgrading many facets of the River Resort and...More
I complained to reception about my uncomfortable stay and they told me to complain through trip advisor. I have previously stayed and the stay was pleasant. Booked 2x days in this week for my girlfriends birthday and let me say...it was uncomfortable as hell. First...More
Thank duran m
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 13 June 2017
Hello duran m
Thank you for your review on TripAdvisor.
Please accept our sincere apologies that the chalets did not meet with your expectations, it is certainly not the usual standard of cleanliness that our guests have come to experience. We have received your contact...More
Whilst in the area for a weekend, I thought that if the website is anything to go by, I could be entertained for two days without leaving. It's iff season so pretty much everything was closed. Hotel room was clean, not a bad size, but...More
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 2 June 2017
Thank you for your review. Your comments are appreciated and will be passed onto the respective managers.
Even though it is off-peak season, most of our facilities are open. However, for example, the pumps at Aquadome are switched off during the week days,...More
We booked the self catering chalets for a few nights before having to fly home, what a complete disappointment!! I don't know what the hotel or wooden cabins are like, but the chalets were a disaster!!!
Cleanliness is appalling.
Service and staff friendliness is appalling...More
1 Thank nakash
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 31 May 2017
We apologise that some of the chalets are not up to standard, we are aware and are activating ongoing maintenance around the property, but due to the size of the property this happens in stages. Unfortunately we sometimes have rowdy guests and security...More
Best weekend we had in a long,,,long time! The "Zoo keeper" Elana, was a Jewel, we had special treatment playing with 2 lion cubs, and was also introduced to the rest of animals and we learned so much from her! a special lady! Mark the...More
2 Thank Myra E
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 24 May 2017
Hello Myra E
Thank you for your review and rating us the full 5 stars on TripAdvisor.
We really are indeed privileged to have someone like Elana working with us at our zoo, she is a treasure trove of wildlife information and loves sharing it...More
Response from Laurent_Pacariz | Property representative |
Thank you for the question. The reviews on TripAdvisor are from a personal perspective and experience. Although there are some negative reviews (as all service orientated organisations have), the... More
Thank you for the question. The reviews on TripAdvisor are from a personal perspective and experience. Although there are some negative reviews (as all service orientated organisations have), the positive reviews far outweigh these.
I invite you to come and experience Emerald Resort & Casino for yourself, as I am confident that you will enjoy your stay with us.
Operations Manager Non-Gaming