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Emerald Resort & Casino

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Emerald Resort & Casino
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955 Reviews from our TripAdvisor Community

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Showing 949: English reviews
Vanderbijlpark
Reviewed 1 week ago

Was not happy at all with the quality and cleanliness of the rooms and shower. Furthermore was told that we need to use a hand towel to wipe our 2 year old child as the hotel staff are not allowed to give more than 2 Bath towels per room. But they were aware that we requested a baby cot. The...

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Helpful?
Thank kmgd2017
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello kmgd2017 Please accept our apologies for the poor service you received. We will certainly look into the cleanliness of the rooms with our housekeeping team and chat to the managers who were on duty during your stay. We’d like our guests to know that no request is too large or too small, I apologise if yours wasn’t fulfilled. We...

Vanderbijlpark
Reviewed 1 week ago

my family and I enjoyed a short stay at the Emerald River Chalets during December 2016. We were pleasantly surprised upon our arrival as the 3 star chalet housed everything we needed including aircon and DSTV! The swimming pool and surrounds was awesome. We thoroughly enjoyed that there was a shuttle service that fetched us at our chalet and dropped...

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Helpful?
Thank so457
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello so457 We’re so pleased you had such a relaxing break and thank you for your feedback. The complimentary shuttle service that we offer our guests as a convenient way of getting around the Resort often receives very good feedback. I hope that you and family tried a game or two of ten-pin bowling, adventure putt-putt or wall climbing too?...

Vanderbijlpark
Reviewed 1 week ago

I'll definitely return as our stay is always pleasant. The staff is friendly and we had endless fun at Emerald Resort and Casino. My kids enjoyed all the activities, especially visiting the animal farm.

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1Thank R A
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello R A Thank you so much for your wonderful feedback. We’re so pleased you had such a great stay as we place a high value on keeping our customers happy and coming back for more. We look forward to welcoming you all back again soon.

Vanderbijlpark
Reviewed 1 week ago

My family has been at the resort in 2015 September booked at chalets, we enjoyed the time we spent. During the last visit what was exciting was the game drive with the guy by the name of Thabang. We appreciated the service he offered.

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Helpful?
Thank 227klm
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello 227klm We will let Thabang know that you enjoyed his Game Drive. Each of our guides are the best at what they do and they love their job! Thank you for all the great feedback and we look forward to hosting you again soon.

Vanderbijlpark
Reviewed 1 week ago

the service received was excellent. All the shuttle drivers are very friendly and helpful. The call out shuttle is very quick. Rooms are very clean, Bedding is very comfortable, and the bathrooms are very clean.

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Helpful?
Thank 487cn
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello 487cn Thank you so much for your kind words. We consistently receive such great feedback about our shuttles so thank you for affirming that part of our service as well as all the other aspects you found to be satisfactory. Many thanks indeed. We look forward to seeing you again.

Kroonstad, South Africa
Reviewed 1 week ago

Although a bit overpriced, it was a good stay. The rooms are very clean and neat. Staff very friendly and helpful. The evening we stayed there was a NYE party and the path to the casino was blocked off and a detour had to be taken. Overall good stay.

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Helpful?
Thank MariettePittaway
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello MariettePittaway Thank you for staying with us and over one of our busiest times of the year. We appreciate your understanding while we were ensuring our New Years Eve party goers had a great time. I’m sure you’ll find that on your next visit you’ll enjoy your stay even more.

Vanderbijlpark
Reviewed 1 week ago

My wife and I were recently at Great Holiday At Emmerald Resort and Casino, we received world class service and the staff were very helpful and friendly (especially Jessica). I`m originally from Cape Town, but Emmerald resort is really worth every dime if I should compare. Well done and keep it up!

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Thank wv975
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello wv975 Thank you so much for that wonderful feedback and the compliment for Jessica, we’ll be sure to pass it on, she is a gem. We’re so pleased you decided to spend your stay with us away from beautiful Cape Town and we hope that you’ll do the same when you’re next in the stunning Vaal area.

Pretoria, South Africa
Reviewed 2 weeks ago

It was a good experience with enough activities for the little ones. The shuttle service is also convenient for moving us around. Please invest in restaurants at the resort as well and a flee market...

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Helpful?
Thank im180
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello im180 Thank you for your feedback. We have several great restaurants at the Resort including Breeze restaurant, Ubuntu Buffet restaurant, the Hotel restaurant and not to mention High Stakes within the casino and a number of takeaway eateries around our property as well. Thanks for your compliments on our shuttle service, we find it to be a very useful...

Rustenburg, South Africa
Reviewed 2 weeks ago

it was out of the ordinary trip, well planned with friends, made sure we enjoy our self, we thinking of returning for more days. The game drive was excellent, and the driver Phillip if am not mistaken knows his job and made the trip also enjoyable. Thank you all

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Helpful?
Thank lindiwemokone78
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello lindiwemokone78 Thank you for recognising great service from Phillip, we will let him know that he made a difference to your holiday. We would highly recommend a second trip in order for you to experience more of what we have to offer! See you again soon.

Reviewed 2 weeks ago via mobile

I like the place but, there so much more can to offer, I haven't had a issue with staff they are frequently can be found around the place. And more importantly willingness to help if you have issues. So five star for them.

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Helpful?
Thank AugustoMerlin
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello AugustoMerlin Thank you for your feedback. It seems as though you were satisfied with the level of care of you received from our staff, for which we’re very grateful. In terms of other offerings we have, we’d invite you to look through our very comprehensive website which details all our casino, leisure, events and dining options for your convenience....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
When you come to the Emerald Resort & Casino - part of the world famous Caesars Entertainment Group based in Las Vegas - you come on an adventure. Situated on a lush private estate on the banks of the Vaal River, just 45 minutes drive from OR Tambo International Airport, perfect for short breaks, finest dining and the up-close drama of a game drive at our Animal World. Our conference facility is the only venue in the area with the ability to seamlessly host sessions for anywhere between 3 and 3000, the only venue to be trusted to host an event for the United Nations. Our magnificent estate gives us the ability to offer and deliver an unrivalled range of three and four star accommodation and teambuilding activities. We are your premier entertainment and business destination in the Vaal. ... more   less 

Additional Information about Emerald Resort & Casino

Address: 777 Frikkie Meyer Blvd, Vanderbijlpark 1900, South Africa
Region: South Africa > Gauteng > Vanderbijlpark
Price Range: R1 072 - R1 153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Emerald Resort & Casino 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Emerald Safari Hotel Vanderbijlpark
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Questions & Answers

Here's what travellers have asked, with answers from Emerald Resort & Casino staff and other travellers.
3 questions
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Questions? Get answers from Emerald Resort & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sorry, I did not stay in the hotel. I was a day visitor to the restaurant.”
 of 5 bubbles FransiolemtruP, 5 Jan 2017 | Read review
“Rooms close to the pool is a much bette option. It gives you a stunning view of the suuroundings”
 of 5 bubbles Megans2112, 24 Nov 2016 | Read review
“I can only vouch for bush lodges as I haven't stayed at hotel.”
 of 5 bubbles 812mjacobs, 15 Nov 2016 | Read review
“look at other establishments in the area - couldnt be worse ...”
 of 5 bubbles Kiwi_Dave_B, 19 Sep 2016 | Read review
“really great for family holiday. the aquadome is a gem for kids.”
 of 5 bubbles 191rememberr, 6 Sep 2016 | Read review
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