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Emerald Resort & Casino

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Traveller (139)
Room & Suite (23)
Pool & Beach (12)
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Overview
  • Excellent41%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible5%
Travellers talk about
“animal world”(100 reviews)
“aqua dome”(71 reviews)
“bush lodge”(49 reviews)
AMENITIES
Public Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
03 Jun04 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1 075)
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Traveller rating
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31 - 35 of 1 068 reviews
Reviewed 18 October 2017

I was quite disappointed with my 1st visit to Emerald Aquadome for my daughters birthday. You read and see all these great advertisements but it is not all that rosy and I am going to post on my social networks about Emerald resort which is...More

Thank Asheequa B
Response from X3962GBlaurentp, Manager at Emerald Resort & CasinoResponded 27 October 2017

Hello Asheequa B Thank you for your review and comments - we do appreciate the feedback. I apologise that your visit to the Resort did not meet with your expectations. Emerald Resort & Casino is part of the global group Caesars Entertainment. As you have...More

Reviewed 11 October 2017

we visited the casino to have a meal and drink and explore the place to see how the place changed sins we were there 12 years ago. nothing change and we enjoyed the walk around the place and the views to the river.More

Thank andriesd2016
Response from X3962GBlaurentp, Manager at Emerald Resort & CasinoResponded 27 October 2017

Hello andriesd2016 Thank you for your review - we value all feedback. As you have mentioned there are certain facilities that have not changed, but spruced up - absolutely. The general look and feel is still the same, as that's what many of our visitors...More

Reviewed 8 October 2017

We have visited many spas before and as this is a local spa we thought of trying it as it is conveniently near. The reception was the worst ever. The lady just looked at us. After we introduced ourselves she handed us the customary forms...More

Thank 777SouthAfrica
Response from X3962GBlaurentp, Manager at Emerald Resort & CasinoResponded 11 October 2017

Hello 777SouthAfrica Thank you for your review and comments. We appreciate the feedback I apologise for the experience that you received at the Spa. While The Spa is independently run, we will ensure the owner receives this feedback and corrective measures put in place. We...More

Reviewed 30 September 2017 via mobile

We have recently started exploring some hotels and resorts in the area. The major draw card is the river front and water activities in the area. We arrived by boat and tied up at the jetty. It doesn’t look like this is a common thing...More

Thank MaesonM
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 4 October 2017

Hello Maeson M Thank you for your review and rating Emerald Resort & Casino so highly on TripAdvisor. As you mentioned, not too many people arrive at the Resort by boat. While we have the facilities, it is more common practice for guests to arrive...More

Reviewed 26 September 2017

Stayed there for couple of days , Best is the breakfast , and thats were it stops . Staff at the reception have such rude attitudes and are for ever on there phones sending watts apps , i waited 3 min for the lady to...More

Thank Tony R
Response from Laurent P, Manager at Emerald Resort & CasinoResponded 4 October 2017

Hello Tony R Thank you for your comments. We really do appreciate your feedback! I apologise that your experience at the Resort did not meet with your expectations or our normal high standards. I have sent you a message via TripAdvisor requesting your contact details...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Free Parking
Room Service
Spa
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Laundry Service
Free Parking
Meeting Rooms
Conference Facilities
Shuttle Bus Service
Room Service
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Concierge
Banquet Room
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Outdoor pool
Spa
Indoor pool
Details
Price range
US$36 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$36 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (139)
Room & Suite (23)
Pool & Beach (12)
Dining (2)
Business Centre & Event Rooms (5)
Family and Play Areas (4)
Questions & Answers
Ask a question
selvaganthievijaym
14 March 2017|
AnswerShow all 3 answers
Response from Laurent_Pacariz | Property representative |
Hello selvaganthievijaym Thank you for the question. The reviews on TripAdvisor are from a personal perspective and experience. Although there are some negative reviews (as all service orientated organisations have), the... More
1
Vote
Geoff G
6 March 2017|
Answer
Response from Laurent_Pacariz | Property representative |
Hello Geoff, unfortunately, due to health and safety, we do not allow pets at the Resort.
0
Votes
Room Tips
"The lodge is very quiet, safe and really enjoyable. However, mosquitos thrive in this environment and take..."
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"Try to get a room at the rear overlooking the park down to the river."
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"Beautiful finishes, restful and luxurious"
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"dont go people"
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