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Emerald Resort & Casino

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Emerald Resort & Casino
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1 011 Reviews from our TripAdvisor Community

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Showing 1,004: English reviews
benoni
Reviewed 8 February 2017

some things wrong with accommodation we were not very happy with some maintenance issues and cockroatches cleansiness is very important to us and the place was not very clean end the front door handle was broken and the aircon in the one room was not blowing

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Helpful?
Thank sharonkE9850BG
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello sharonkE9850BG Thank you for your review and comments. In order to constantly evaluate our property and staff, your comments are appreciated. I apologise that certain aspects of your stay was not up to your expectations or our normal high standards. There are constant renovations happening around the resort, but, due to the size of the property, these happen in...

Vanderbijlpark
Reviewed 3 February 2017

Chalet condition has deteriorated. Not enough dishes in kitchen. Sink cupboard smells as if wet - stinks. Internal doors are creaky. Roads from casino to chalet very bumpy and massive potholes. Had to wait a while to get key.

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Thank bk288
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello bk288 Thank you for your review and comments. The feedback is appreciated. I do however apologise that the chalets did not meet with your expectations or our normal high standards. We are currently undergoing various renovations and upgrades around our property, but due to the size, this is happening in stages. We are aware that the roads are in...

Pretoria, South Africa
Reviewed 2 February 2017

We celebrated my wife birthday by visiting Emeralds and stayed overnight at the chalets and the experience was refreshing. Thank you for the good service and friendliness of security at the gate, reception staff and house keeper on site who made our stay an awesome experience to remember. We all loved the environment and would definitely do it again!

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Thank clementr414
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello clementr414 Thank you for your review and rating us the maximum 5 stars on TripAdvisor. Allow me to wish your wife a happy birthday too! Thank you for choosing to celebrate it with us, your complimentary comments are appreciated. We strive to always maintain the best levels of comfort, customer service, entertainment and security for all our guests at...

Johannesburg
Reviewed 1 February 2017

Just over an hour from Johannesburg. We took the R59 over the N1 because the last part of the journey seems a bit safer. When we arrived reception were a little distracted as they seemed to be having a dispute with housekeeping over some issue. The check-in was however efficiently done with only one minor niggle. We had booked an...

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Helpful?
Thank sparrow101
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello sparrow101 Thank you for the 5 star review, we really appreciate you taking the time to provide us with such comprehensive feedback. We’re so pleased that your initial niggles were dealt with efficiently and that you and the kids had a great time exploring our property and a few of our leisure options. We’re also very pleased to hear...

Brakpan, South Africa
Reviewed 1 February 2017

The place is awesome and very affordably, neat and presentable. The staff is friendly, we really enjoyed our stay and hope to come back soon... weekend made.. The River Resort caters for everyone, the braai area is in a perfect location and pool. No regrets at all.. Lettie Dhlamini

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Thank lettiedhlamini
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello lettiedhlamini Thank you for your wonderful review and 5 star rating. The River Resort is such a popular destination with our guests because as you point out, the chalets are very comfortable and have a great braai area for relaxing with family and friends. We also have hotel and Bush Lodge accommodation available which perhaps you can try on...

Vanderbijlpark
Reviewed 1 February 2017

Excellent service all round! Family had loads of fun. Room was clean and spotless. Just a pitty restaurants don't really accommodate on a Sunday. Animal world and Aqua dome was true fun and my little girl loved it

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Thank I484MXmp
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello I484MXmp Thank you for the great feedback and 5 star rating. Thank you too for the compliments on how the room was presented to you. I’m not sure what you mean by restaurants not accommodating on a Sunday as all our eateries are fully open every Sunday – perhaps on your next visit you could revisit them. So glad...

Vanderbijlpark
Reviewed 1 February 2017

Although it is a nice place, I think the river resort could do with some touch ups.the floors we're in a very bad state aswell as the bathrooms.also it would be nice for there to be another pool......

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Thank spD9183LM
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello spD9183LM You’re absolutely right and we are currently undergoing various renovations and upgrades around our property, including the River Resort accommodation. We’re sure you’ll notice a big difference on your next visit and we’d love to have your feedback again. See you soon.

Vanderbijlpark
Reviewed 31 January 2017

the weekend was awesome, We were at home away from home, Thank you for warming up out stay, we will definitely visit again. I would love to receive your specials via email address that I have provided

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Thank 626pn
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello 626pn We will be happy to keep you informed of our ongoing activities and events which we’d be happy to send you via email or SMS. Please also stay in touch through our website, Facebook page and Twitter account which always has our latest news for your convenience. See you soon!

Vanderbijlpark
Reviewed 31 January 2017

Overall the chalet was neat, only for the toilet and one of the bedroom lights was not working , reported it to reception and it was never fixed. Other then that, would go again and refer it to others.thanks

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Thank leanam2017
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello leanam2017 Thank you for your feedback although we’re disappointed that the lights were not fixed when reported. We will follow this up with our housekeeping and maintenance teams. Apart from that we’re very happy you had a good time and that you’ll pass on your referral to friends and family – thank you so much and we hope to...

Vanderbijlpark
Reviewed 31 January 2017

Emerald is not what it used to be. there is alot that needs to be done at the chalets with regards to appearance.the roads are of the poorest quality The beds and aircon are really good. views are good.

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Thank 590sk
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello 590sk We are very aware that the roads both inside and outside of our property are in need of attention and we can assure you we are doing everything we can to improve them. We are working closely with the local municipality on the outside road and have already begun the process of improving the internal road. This is...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
When you come to the Emerald Resort & Casino - part of the world famous Caesars Entertainment Group based in Las Vegas - you come on an adventure. Situated on a lush private estate on the banks of the Vaal River, just 45 minutes drive from OR Tambo International Airport, perfect for short breaks, finest dining and the up-close drama of a game drive at our Animal World. Our conference facility is the only venue in the area with the ability to seamlessly host sessions for anywhere between 3 and 3000, the only venue to be trusted to host an event for the United Nations. Our magnificent estate gives us the ability to offer and deliver an unrivalled range of three and four star accommodation and teambuilding activities. We are your premier entertainment and business destination in the Vaal. ... more   less 

Additional Information about Emerald Resort & Casino

Address: 777 Frikkie Meyer Blvd, Vanderbijlpark 1900, South Africa
Region: South Africa > Gauteng > Vanderbijlpark
Price Range: R1 035 - R2 096 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Emerald Resort & Casino 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Emerald Safari Hotel Vanderbijlpark
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Questions & Answers

Here's what travellers have asked, with answers from Emerald Resort & Casino staff and other travellers.
5 questions
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Johannesburg, South Africa
19 days ago

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Questions? Get answers from Emerald Resort & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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