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Emerald Resort & Casino

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Traveller (139)
Room & Suite (23)
Pool & Beach (12)
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Overview
  • Excellent41%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible5%
Travellers talk about
“animal world”(100 reviews)
“aqua dome”(71 reviews)
“bush lodge”(49 reviews)
AMENITIES
Public Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
03 Jun04 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1 075)
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1 068 results
Traveller rating
432
342
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76
56
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432
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162
76
56
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All reviewsanimal worldaqua domebush lodgebreeze restaurantadventure golften pin bowlingputt putthigh stakesanimal parkwall climbingshuttle serviceget awaythe rivervalue for moneywhole familyself cateringfriends and family
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11 - 15 of 1 068 reviews
Reviewed 24 February 2018 via mobile

Within an hours drive from east rand, the casino is smaller, too few restaurants options, the aqua dome is a buzz...it gets a bit clusterfobic in the dome, yet enjoyable for the kids, very little to do for adults. The ten pin bowling is another...More

Thank GarySib
Response from X3962GBlaurentp, Manager at Emerald Resort & CasinoResponded 8 March 2018

Hello GarySib Thank you taking the time to review the Resort. Thank you too for the positive feedback. As you have mentioned there is something for nearly everyone at Emerald Resort & Casino, especially the kids. I do apologise if you felt, that within certain...More

Reviewed 16 February 2018 via mobile

Very disappointed in respect of 3 star rating. Very bad road to enter. Waited 35 min to check in. Floor tiles chipped and cracked. Cupboard hinges loose. No remote for a very small tv. Reception promised to phone me back.. Still waiting. Will not recommend...More

Thank arstelz
Response from X3962GBlaurentp, Manager at Emerald Resort & CasinoResponded 8 March 2018

Hello arstelz Thank you for your review. Your feedback is appreciated. My apologies for the service that you have received and that the experience has not lived up to your (and our) expectations. I am disappointed and will take your comments up with the various...More

Reviewed 11 February 2018 via mobile

If ever visiting the animal world at Emerald, please consider the game drive and maybe you will be lucky enough to get the game ranger Phillip! He is just such an awesome wonderful guide that leaves you in stitches ( laughs). It's a 50 minute...More

Thank RuashaBN
Response from X3962GBlaurentp, Manager at Emerald Resort & CasinoResponded 8 March 2018

Hello RuashaBN Thank you for your review and rating us the full 5 stars on TripAdvisor. I am pleased that you enjoyed your game drive; it was our pleasure to host you. Thank you too for your complimentary mentions of the team members and facilities,...More

Reviewed 10 February 2018 via mobile

My cousin and I booked into Emerald Resorts for a 2 night stay. There was a 'mix up' with our accommodation but managers Bette and Keli were absolutely fantastic and sorted it out immediately! Our room at the hotel was fabulous. The aircon worked a...More

Thank dianepriest
Response from X3962GBlaurentp, Manager at Emerald Resort & CasinoResponded 8 March 2018

Hello dianepriest Thank you for your review and for rating us so highly. As the premier leisure and business destination in the Vaal, we certainly do cater to the entire family and I'm pleased that you all managed to experience so many of our activities...More

Reviewed 31 January 2018

Our recent visit to the Animal World was an utter disappointment. Enclosures were overgrown, smelly and some didn't even have animals. There is now one lonely male lion, where is the rest of the pride that was there? Some animals were clearly bored and frustrated,...More

Thank Noelien B
Response from X3962GBlaurentp, Manager at Emerald Resort & CasinoResponded 8 February 2018

Hello Noelien B Thank you for your review and feedback. I apologise that your experience at the Animal World did not meet with your expectations or our normal high standards. We have received your email too and have responded. As mentioned, our Animal World manager...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Free Parking
Room Service
Spa
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Laundry Service
Free Parking
Meeting Rooms
Conference Facilities
Shuttle Bus Service
Room Service
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Concierge
Banquet Room
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Outdoor pool
Spa
Indoor pool
Details
Price range
US$36 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$36 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (139)
Room & Suite (23)
Pool & Beach (12)
Dining (2)
Business Centre & Event Rooms (5)
Family and Play Areas (4)
Questions & Answers
Ask a question
selvaganthievijaym
14 March 2017|
AnswerShow all 3 answers
Response from Laurent_Pacariz | Property representative |
Hello selvaganthievijaym Thank you for the question. The reviews on TripAdvisor are from a personal perspective and experience. Although there are some negative reviews (as all service orientated organisations have), the... More
1
Vote
Geoff G
6 March 2017|
Answer
Response from Laurent_Pacariz | Property representative |
Hello Geoff, unfortunately, due to health and safety, we do not allow pets at the Resort.
0
Votes
Room Tips
"The lodge is very quiet, safe and really enjoyable. However, mosquitos thrive in this environment and take..."
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"Try to get a room at the rear overlooking the park down to the river."
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"Beautiful finishes, restful and luxurious"
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"dont go people"
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