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Emerald Resort & Casino

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Emerald Resort & Casino
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1 011 Reviews from our TripAdvisor Community

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Showing 1,004: English reviews
Pretoria, South Africa
Reviewed 3 weeks ago

We previously stayed in thr hotel which was excellent. This time around it was really disappointing. The room did not have a shower, it looked quite old inside, almost like a hostel at university. Not what I expected for the price we paid.

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Helpful?
Thank maharies
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello maharies Thank you for your review and feedback. I apologise that your experience did not match your expectations. Please be assured that we will take this review to management to implement corrective action. River Resort is currently in the process of receiving a facelift, but due to the size of the property this does happen in stages. I do...

Vanderbijlpark
Reviewed 4 weeks ago

The Valentine's weekend is a great idea, we enjoyed every minute and will return next year! The breakfast was fresh and filling, the staff's friendly service is appreciated and we will recommend the Hotel to family and friends.

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Thank N M
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello N M Thank you for your review and rating us the maximum 5 stars on TripAdvisor. It was our pleasure to host you at Emerald Resort & Casino and we're very pleased that you enjoyed our Valentine's weekend special. We do hope that you will return before next year! Adventure Awaits!

North-West Province, South Africa
Reviewed 4 weeks ago

Awesome weekend we had,thefood from sports bar and the breeze met expectations so is their service delivery. Breakfast was super nice and the service of hotel staff. Staff every where was helpful, as well as securities

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Thank tn855
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello tn855 Thank you for your review and rating us so highly on TripAdvisor. It is always great to read these reviews that compliment our staff, I will pass your comments onto them as they too appreciate the feedback. We will always only provide the best service and quality to our most important asset - which is you. We look...

Vanderbijlpark
Reviewed 4 weeks ago

beautiful rooms clean friendly staff at check in.We needed assistance with a bat in our room at night and Robert came back twice but we could not find it. very helpful staff. I wish you can find the bat but someone needs to sit in the room when its really dark for a whilst because as soon as we put...

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Thank 525yr
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello 525yr Thank you for your review and rating us the maximum 5 stars on TripAdvisor. Thank you too for making mention of our staff and their service that they offer our valued guests. I will certainly pass along your compliments to them. I'm extremely pleased that you had a wonderful experience at Emerald Resort & Casino and look forward...

Vereeniging, South Africa
Reviewed 4 weeks ago

The property is private, secluded and peaceful. what a way to spend Valentine weekend with the one you love. Such cleanliness, Professionalism, serenity and great memories. Thank you Emerald family for making this an amazing weekend. See you soon :D

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1Thank palesar2017
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello palesar2017 Thank you for your review and rating us the maximum 5 stars on TripAdvisor. It was our pleasure to host you here at Emerald Resort & Casio. I'm pleased that you both had an amazing Valentine's weekend here. I will pass your compliments on to the team, thank you again and we’ll see you soon. Adventure Awaits!

Vanderbijlpark
Reviewed 4 weeks ago

its a beautiful place with friendly stuff and an excellent breakfast, most definitely enjoyed my stay. might come back again. though the room was not that clean found dirty spider webs and spiders, but that doesn't rule out the enjoyment and impeccable service from the stuff offered.

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Thank F8963XPmm
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello F8963XPmm Thank you for your review and comments. In order to constantly evaluate our property and staff, your comments are appreciated. I apologise if you did not find the room to be in order and will pass your comments onto housekeeping for them to take note of. Please rest assured that cleanliness is right at the top of our...

Vanderbijlpark
Reviewed 4 weeks ago

Thank you very much for a pleasant stay. Excellent Service. Excellent breakfast. All staff members are very friendly and helpful. Front desk people excellent service. Thank you Emerald for the wonderful experience.

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Thank pieterdanielk
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello pieterdanielk Thank you for your review and rating Emerald Resort & Casino the maximum 5 stars on TripAdvisor. Thank you too for your most "excellent" review. We appreciate the feedback and will definitely pass your compliments on to the team. We pride ourselves on offering our guests the absolute best in service, food, accommodation and entertainment. We look forward...

Bloemfontein, South Africa
Reviewed 4 weeks ago

Very relaxed atmosphere. The ideal place to breakaway from the daily rush of the city. Will definitely come back again. Next time I will use more of the facilities. I can recommend it for a family holiday.

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Thank celestineb2017
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello celestineb2017 Thank you for your review and rating us so highly on TripAdvisor. As the premier business and leisure destination in the Vaal, we certainly do offer the ideal getaway from the hustle and bustle of city life, considering that we are only 45 minutes away from Johannesburg. With all the entertainment, you certainly need at least a couple...

Vanderbijlpark
Reviewed 4 weeks ago

Accomodation was excellent however the breakfast was a bad experience we waited for more than 10 minutes for the cook frying eggs etc as he had dissapeared to make ommlettes for a guset when he eventually arrived the rest of the food on our plate was already cold furthermore the noise in the dining room was unbearable and we had...

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Thank 107der
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello 107der Thank you for your review and rating us so highly on TripAdvisor. I am pleased that your accommodation and stay with us was excellent, but apologise for your breakfast experience. We will ensure that the chef is always aware of our important guests and look forward to welcoming you back soon. Adventure Awaits!

Vanderbijlpark
Reviewed 15 February 2017

The Bush Lodge is an ideal getaway for business and pleasure. This place has had some upgrades since my last stay in November 2016. Bath robes and bedroom slippers are now included! The shower door needs a bit of work but I am sure it is probably on the plan The room service menu has also improved giving much more...

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Helpful?
Thank 753sr
Laurent P, Manager at Emerald Resort & Casino, responded to this review

Hello 753sr Thank you so much for your 5 star rating and glowing review. We have indeed made several upgrades to our property over the last few months and there is more to come, thank you for noticing them and showing your appreciation. Thank you too for your comments about the bathrobes, bedroom slippers and room service menu, we’ll pass...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
When you come to the Emerald Resort & Casino - part of the world famous Caesars Entertainment Group based in Las Vegas - you come on an adventure. Situated on a lush private estate on the banks of the Vaal River, just 45 minutes drive from OR Tambo International Airport, perfect for short breaks, finest dining and the up-close drama of a game drive at our Animal World. Our conference facility is the only venue in the area with the ability to seamlessly host sessions for anywhere between 3 and 3000, the only venue to be trusted to host an event for the United Nations. Our magnificent estate gives us the ability to offer and deliver an unrivalled range of three and four star accommodation and teambuilding activities. We are your premier entertainment and business destination in the Vaal. ... more   less 

Additional Information about Emerald Resort & Casino

Address: 777 Frikkie Meyer Blvd, Vanderbijlpark 1900, South Africa
Region: South Africa > Gauteng > Vanderbijlpark
Price Range: R1 036 - R2 123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Emerald Resort & Casino 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Emerald Safari Hotel Vanderbijlpark
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Questions & Answers

Here's what travellers have asked, with answers from Emerald Resort & Casino staff and other travellers.
5 questions
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Johannesburg, South Africa
17 days ago

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Questions? Get answers from Emerald Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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