Emerald Hotel

Emerald Hotel

777 Frikkie Meyer Blvd Emerald Resort & Casino, Vanderbijlpark 1900 South Africa
Traveller (258)
Lounge
Room & Suite (39)
High Stakes Dinner - Malva Pudding
Dining (22)

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Fully refundable before Thu, 30 May
R 790
Fully refundable before Fri, 31 May
Get rewarded with One Key
R 729
Fully refundable before Thu, 30 May
Go to your Happy Price
R 722
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

4.0
#2 of 5 hotels in Vanderbijlpark
4.3 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.1 of 5 bubbles
Value
When you come to the Emerald Resort & Casino - part of the world famous Caesars Entertainment Group based in Las Vegas - you come on an adventure. Situated on a lush private estate on the banks of the Vaal River, just 45 minutes drive from OR Tambo International Airport, perfect for short breaks, finest dining and the up-close drama of a game drive at our Animal World. Our conference facility is the only venue in the area with the ability to seamlessly host sessions for anywhere between 3 and 3000, the only venue to be trusted to host an event for the United Nations. Our magnificent estate gives us the ability to offer and deliver an unrivalled range of three and four star accommodation and teambuilding activities. We are your premier entertainment and business destination in the Vaal.
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Property amenities
Free parking
Public wifi
Pool
Free breakfast
Casino and Gambling
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
4.0 of 5 stars
HOTEL STYLE
Family
4.0
4.0 of 5 bubbles1,625 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Emerald Resort & Casino is celebrated for its vibrant, family-oriented atmosphere, although certain areas could benefit from rejuvenation. The hotel's cleanliness receives mixed reviews; while the newer units are spotless and daily housekeeping is reliable, some spots are noted for needing more attention. Opinions on value are divided; services are sometimes described as overpriced, yet others feel the cost is justified. The service is generally commended for its friendliness and efficiency, notwithstanding occasional reports of sluggishness. Room conditions vary, with some guests deeming them outdated, while others appreciate their comfort and facilities. The array of amenities, including the Aquadome and zoo, are popular, even if some chalets are seen as basic.
Atmosphere
Lively
Rooms
Run-down
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
JonathanSuch2013 wrote a review Jan 2020
Portsmouth, United Kingdom1,229 contribution296 helpful votes
4.0 of 5 bubbles
We won a free weekend and stayed there this weekend in the Casino Hotel. The resort is fairly old but the room we were given was very comfortable. It overlooked the veldt at the back of the hotel and so was lovely and quiet. The deal was bed and breakfast and I must say the breakfasts were really good with a wide choice of hot freshly cooked food and plenty of cold cuts and cheese and fruit if you were not so hungry. There is a gymnasium with fairly rudimentary but new equipment. I used the exercise bike and rowing machine both with air braking and therefore accurate readings of calories used.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: The non pool side is quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laurent_Pacariz, General Manager at Emerald Hotel
Responded 28 Jan 2020
Hello JonathanSuch2013 Thank you for the review and for rating us so highly on TripAdvisor. I am pleased that you enjoyed your stay with us; it was our pleasure to host you. Breakfast at the Hotel is often complimented by our guests and happy that you back this sentiment up. We look forward to welcoming you back soon. Adventure Awaits! Laurent Pacariz Emerald Resort & Casino Operations Manager
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tmokoe394879 wrote a review Mar 2020
1 contribution
4.0 of 5 bubbles
Your cleaning staff need to be taught manners, one of the ladies was very rude and pushed my daughter with me in full view - I let it go for the sake of my kids but if I see her again on my next trip she better act right or I'll knock her teeth out.

Awesome place, we will return because we couldn't enjoy most of the facilities due to Covid-19. We plan on returning towards the end of the year.
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Review collected in partnership with this hotel
Date of stay: March 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laurent_Pacariz, General Manager at Emerald Hotel
Responded 26 Mar 2020
Hello tmokoe394879 Thank you for your review and 5 star rating. We appreciate all the feedback. As the premier leisure and business destination in the Vaal we certainly cater to the entire family and you'll always be treated as royalty. Thank you too for the compliments, we really appreciate it and we'll definitely pass them along to the management and team, although we will definitely have a word with the management of the cleaning staff as that is not how our VIP guests are ever treated! We look forward to seeing the entire family again soon! Adventure Awaits! Laurent Pacariz Emerald Resort & Casino Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
kelvin383 wrote a review Jan 2020
Johannesburg, South Africa1 contribution
4.0 of 5 bubbles
The property is beautiful and well maintained until you enter one of the self catering units. The place is infested with flies and everyone was rushing to the onsite kiosk to purchase Doom. The furniture and decor is outdated, kitchen was not hygienic to prepare meals. What was supposed to be a self catering unit turned out to us spending money at the restaurants. The bedding had a damp smell and we had to cover our pillows with towels in order to sleep. Very bad experience with the self catering chalet. the only good thing about our stay was the Aquadome which kept the kids entertained for most of our stay.
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Review collected in partnership with this hotel
Date of stay: January 2020
3.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laurent_Pacariz, General Manager at Emerald Hotel
Responded 20 Jan 2020
Hello kelvin383 Thank you for your review and rating Emerald Resort & Casino so highly on TripAdvisor. I am pleased that you enjoyed the property and Aquadome but apologise that your experience at the chalets did not live up to your expectations. Your comments have been noted and will be passed onto the relevant managers. We do pride ourselves on offering our guests the absolute best in service, food, accommodation, entertainment and providing that 'home away from home' feeling and are sorry we missed the mark here. We do hope to welcome you back soon. Laurent Pacariz Emerald Resort & Casino Operations Manager
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GaryTuch wrote a review Feb 2020
Walkerville, South Africa10 contributions7 helpful votes
1.0 of 5 bubbles
Don't go!
1. My experiences starting with trying to get information about the camping facilities. With no rates on the website and the online booking claiming that the campsites were fully booked.
2. I then tried to call the reservations desk, after hours (literally) of waiting on the line and dropped calls, I eventually got hold of the person doing the bookings. They claimed that the campsites were full, however couldn't tell me what the booking process was and that I had to book. She then emailed me a "reservation confirmation". This did not confirm gate times or office hours for camping. Many calls later I still had not spoken to the bookings desk again.
3. Out of frustration I decided to just go and see what I find. On arrival, the queue at the reception took longer than the drive there, literally. Several people pushed in front at the counter and this was totally ignored by the reception desk and they were helped first. After about an hour someone came from the back and asked if they could assist me. I was then led to the counter where I was told by the counter staff that they were "fully booked". After checking in and paying for my stay which was expensive, I asked where the pool and entertainment area for the kids was and I was told "You'll find it". By this time my 3yr son was very irritated as he was bored with all the waiting and the rain was approaching fast and we still had to erect the tent.
4. The campsites are sparse to be frank and very open and exposed for camping and only one (1) campsite occupied! The bathrooms and kitchen area were neglected and dirty. The grass was up to calf height in places.
5. The river is certainly not in walking distance for a 3yr old and neither is the pool, which is hidden away and there were no "lifeguards" on duty and the posted signed indicated. This is no surprise as nobody was there.
6. The jungle gym was full of water and inaccessible to kids.
7. Then came the shocker, it appears that the industrial generator for the complex is situated in the centre of the camping area. This is excessively loud and it's impossible to communicate at the camp sites while this is running, never mind getting a 3yr old to sleep.
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Date of stay: February 2020
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: Don't Camp!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laurent_Pacariz, General Manager at Emerald Hotel
Responded 10 Feb 2020
Hello GaryTuch Thank you for your review and comments. I apologise that your experience did not live up to your expectations or our normal high standards. I am disappointed that you found camping facilities to be subpar and will pass on your comments to the various management structures to ensure that this is remedied. As you, our guest are most important to us and I do hope that we will see you again where I’m sure that your experience will be better. Laurent Pacariz Emerald Resort & Casino Operations Manager
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ddookh961798 wrote a review Sept 2021
Johannesburg, South Africa1 contribution
3.0 of 5 bubbles
Saturday (04/09/2021) - No soap, no face cloth to wipe the water that continuously spills all over the wash area. Reported to guy at reception, he advised his out of stock and I should wait till 07:30 when the cleaning staff starts. I told him that I have a spa booking at 07:45 and no soap to bath (the cleaner even removed the open soap that was in the bathroom the previous day). He said his shift ends in 5 minutes and I got to wait till 07:30 so I asked him to leave a note for the manager to contact me then 5 minutes later, he comes knocking at the door with the soap

We booked 4 nights and entire stay, the room smelt like a sewerage dam. It was unhealthy! We called maintenance twice during the trip, the staff as well could not breath when they were called as well yet we were not even offered to be moved or received any feedback since maintenance did their investigation. Apart from this, the shower water kept stalling however that was livable but not the smell that we had to pay to live with!
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Review collected in partnership with this hotel
Date of stay: September 2021
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laurent Pacariz, General Manager at Emerald Hotel
Responded 07 Sept 2021
Hello ddookh961798 Thank you for your review and comments. Constructive feedback is always appreciated. My apologies that your experience did not live up to your expectations or our normal high standards and for any inconvenience caused. I am disappointed that you found the accommodation to be subpar and will pass on your comments to the various management structures to immediately investigate. We do look forward to seeing you again soon where I’m sure that your experience will be better. Laurent Pacariz Emerald Resort & Casino Operations Manager
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Ntombikayise wrote a review Jan 2020
4 contributions
1.0 of 5 bubbles
Wouldn’t recommend this resort to anyone, what we saw online didn’t meet our expectation, firstly upon arrival I encountered a very rude patrol guard, whilst seated by the swing by the main reception, staff don’t even even direct you to your respective chalet, the chalet wasn’t entirely clean, the worst is the shower that floods(bad drainage). When you call main reception no one answers. I travel all over the world this place is the worst, guest services, next to none.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laurent_Pacariz, General Manager at Emerald Hotel
Responded 10 Jan 2020
Hello Mzimela15 Thank you for your review and comments. Constructive feedback is always appreciated. My apologies that your experience did not live up to your expectations or our normal high standards and for any inconvenience caused. I am disappointed that you found the service and accommodation at River Resort to be subpar and will pass on your comments to the various management structures to ensure that this is remedied. We do look forward to seeing you again soon where I’m sure that your experience will be better. Laurent Pacariz Emerald Resort & Casino Operations Manager
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Kenziemzq wrote a review Feb 2022
1 contribution
2.0 of 5 bubbles
If this place doubles as a museum then it’s on point. But for a modern accommodation it’s is so bad to point where I personally feel that the owners don’t value guests money. The resort itself have more money than an average boutique hotel but those hotels feels like owners made an effort to make guests feel welcomed.
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Review collected in partnership with this hotel
Date of stay: February 2022
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laurent Pacariz, General Manager at Emerald Hotel
Responded 24 Feb 2022
Hi Kenziemzq Thank you for taking the time to share your experience with us. We are saddened that your stay experience did not meet your expectations.
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Kay wrote a review Feb 2020
6 contributions1 helpful vote
2.0 of 5 bubbles
The chalets get 1 star and other facilities around the resort get 4 stars. Averaging at 2 stars.

The chalets were quite disappointing. The living room had comfortable seating places for 3 adults in a 4 sleeper (2 bedroom) chalet. The kitchen was dirty with permanent dirt marks on the cream tiles. The fridge barely worked and pests were the order of the day. The beds were however comfortable and that was the only pro in the chalet.

The pool on the other hand was quite lovely, we also gained access to the main hotel's pool, the resort's shuttle service and the game drive which was lovely.
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Date of stay: December 2019
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laurent_Pacariz, General Manager at Emerald Hotel
Responded 10 Feb 2020
Hello keletso n Thank you for your review and comments. Constructive feedback is always appreciated. I am pleased that the Resort and entertainment facilities were good and received a good rating from you, but apologise that your experience at the Chalets did not live up to your expectations or our normal high standards. I am disappointed that you found the accommodation to be subpar and can assure you that your comments will be taken up with the various management structures immediately. We look forward to seeing you again soon! Laurent Pacariz Emerald Resort & Casino Operations Manager
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Mark wrote a review Jan 2020
6 contributions
4.0 of 5 bubbles
Enjoyed our stay, family room were spacious and clean. Breakfast was great! Restaurant was not open, but you could order room service and the Berry Cheese cake was delicious. Swimming pool was nice, could have service at pool for cocktails as well. Overall enjoyable stay!
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laurent_Pacariz, General Manager at Emerald Hotel
Responded 07 Jan 2020
Hello Markjackie Thank you for your review and for rating us so highly on TripAdvisor. I’m extremely pleased that you enjoyed your stay at Emerald Resort & Casino, it was a pleasure to host you. As the premier leisure and business destination in the Vaal, we certainly do cater to everyone and I'm pleased that you managed to experience our hospitality. I will pass your compliments on our extremely dedicated team as they too appreciate your valuable feedback. We look forward to seeing you again soon! Adventure Awaits! Laurent Pacariz Emerald Resort & Casino Operations Manager
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Tshepi L wrote a review Nov 2021
18 contributions2 helpful votes
4.0 of 5 bubbles
The apartment was good but the cleaners need to be trained how to do bedding and cleaning the room. because they where using dirty mops. they leave the room with bad smell and the stove in room 14 was not working. please replace the old appliance.
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Review collected in partnership with this hotel
Date of stay: November 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laurent Pacariz, General Manager at Emerald Hotel
Responded 16 Dec 2021
Hi tshepilebotse, thank you very much for your feedback. I will pass your comments on to the service provider so that we can improve our offering. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emerald asked a question Jan 2023
Cambridge, United Kingdom10 contributions2 helpful votes
Would it be a good place to go for a 1 or 2 week holiday with 2 toddlers? Travelling from UK.
Answer from WarrenKO
Johannesburg, South Africa1 contribution
Yes it is, and there are many other things around
Answer from Laurent_Pacariz
Hi there Apologies for the delay in responding to your query. You can contact them directly at 016 9823411 or 083 6643394 during office hours
Jet48491904354 asked a question Oct 2021
Sebokeng, South Africa
Is alcohol allowed
Vijay127 wrote a tip Mar 2024
Centurion, South Africa4 contributions
4.0 of 5 bubbles
"Roads to the location are badly potholed, surprise, surprise so try to avoid night driving..Aquadome is worth a brief visit, not big enough"
Read full review
Ginger K wrote a tip Jan 2024
Johannesburg, South Africa1 contribution1 helpful vote
4.0 of 5 bubbles
"Aquadome opens at 9:30 am, so it is best to go early. It starts getting crowded from 11:30. There are lockers on site, take your own lock."
Read full review
HDforhotels wrote a tip Dec 2023
South Africa97 contributions20 helpful votes
3.0 of 5 bubbles
"If You Do Not Expect Anything from Staff, are willing to assist Yourself, do Not need Respect and Service, You are welcome to stay."
Read full review
Natalie S wrote a tip Jul 2023
Johannesburg, South Africa13 contributions
2.0 of 5 bubbles
"Book the hotel "
Read full review
L T wrote a tip Sept 2022
South Africa59 contributions
4.0 of 5 bubbles
"Go with a mindset that you will be spoiled, and can just relax. Arrive early as there are lots to do."
Read full review
Not the right property for you?
There are more places to choose from in the Vanderbijlpark area.
PRICE RANGE
R 737 - R 1,088 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emerald safari hotel vanderbijlpark
LOCATION
South AfricaGautengVanderbijlpark
NUMBER OF ROOMS
78
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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EMERALD HOTEL - Now R 743 (Was R̶ ̶7̶9̶9̶) - UPDATED 2024 Reviews & Price Comparison (Vanderbijlpark, South Africa) - Tripadvisor

Frequently Asked Questions about Emerald Resort & Casino
Which popular attractions are close to Emerald Resort & Casino?
Nearby attractions include Aquadome at Emerald Resort (0.09 km), Emerald Animal World (0.2 km), and Emerald Resort & Casino (5.7 km).
What are some of the property amenities at Emerald Resort & Casino?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
What food & drink options are available at Emerald Resort & Casino?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Emerald Resort & Casino?
Yes, free parking is available to guests.
What are some restaurants close to Emerald Resort & Casino?
Conveniently located restaurants include Stonehaven on Vaal, RocoMamas Vanderbijlpark, and The Horse and River Pub.
Are there opportunities to exercise at Emerald Resort & Casino?
Yes, guests have access to an indoor pool during their stay.
Are any cleaning services offered at Emerald Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Emerald Resort & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Emerald Resort & Casino accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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