Raphael Penthouse Suites
South Tower, Nelson Mandela Square, Fifth Street, Sandton 2146 South Africa
Lowest prices for your stay
US$181
Free cancellation until 22/08/20
US$181
Free cancellation until 22/08/20
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About
#64 of 83 hotels in Sandton
Location
Cleanliness
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Value
The Raphael Penthouse Suites overlooking the cosmopolitan piazza of Nelson Mandela Square is the epitome of modern, designer living. Conveniently located with direct access to Sandton City and Nelson Mandela Square.The Raphael Penthouse Suites consist of 60 suites. All bedrooms with en-suite bathrooms, fully equipped separate kitchen with dinning table. There is a gym located on the property. All access controlled by state of the art Biometric fingerprint system. There are electronic safes placed in all bedrooms. Direct outside dialing and unlimited high speed internet access.All services associated with luxury living are available to our guests and includes valet, 24 hour room service, personal trainer, babysitting, doctors on call, same day laundry, dry cleaning service, pre-arrival shopping and foreign exchange available at reception. There is a spa situated on the 8th floor of the Michelangelo Towers with a range of relaxing and specialized treatments.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Babysitting
Airport transportation
Valet parking
Wifi
Outdoor pool
Sauna
Bar / lounge
Restaurant
Business Centre with Internet Access
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Kitchenette
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
Full view
80Somewhat walkable
Grade: 80 out of 100
69Restaurantswithin 0 km
9Attractionswithin 0 km
Contact
South Tower, Nelson Mandela Square, Fifth Street, Sandton 2146 South Africa
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16Reviews1Q+A3Room tips
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From 23:30, construction work starts in the Mandela Square, Sandton.It ends around 6:30 am, the next morning. Jackhammers fires away relentlessly, and workers throw rubble onto a truck, which eco’s through the whole square. . Workers shouting, to be heard over the digging of the jackhammers. We informed Reception on countless occasions, but alas, nobody would make the noise stop. Stay away from Raphael Penthouse Suites, should you require a good night’s rest. It won’t happen here.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were there just overnight but enjoyed our stay. We loved where it was situated, basically on top of a giant luxury shopping mall. The room was good, the bed comfortable. A great suite if you are there on extended business because it has a full kitchen.
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Date of stay: June 2019
Value
Service
Sleep Quality
Room Tip: Ours room was on an interior courtyard and very quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Paradise33792839726, Guest Relations Manager at Raphael Penthouse Suites
Responded 12 Dec 2019
Dear JayAndFrankie Thank you for your kind review on TripAdvisor. It was a pleasure to have you stay with us and we look forward to welcoming you back again soon. Best wishes and Happy Holidays the Raphael Suite Team
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+1
I've been at this property now for a couple of days (have now uploaded photos) and whilst on day one I was delighted by the square footage, the room having a lounge area and washing machine, by day three I have come to the realisation that this property doesn't supply the basics and is in dire need of deep renovation. Whilst its a decent sized space, the biggest issues are: Shabby sofa / furniture that is worn and lumpy and must be replaced with upholstery and buttons falling off. Fitted wardrobe is off its rails and doesn't close properly (this could be so easily fixed before a guest arrives). 10+ year old TV connected to an SD DStv decoder (not PVR, Not HD) via composite cable and a 14 inch CRT TV from the 1990s in the bedroom - so easily replaced without needing full room renovation . Rain water flooding into room and making carpets wet Shower head can't be moved downwards and away from the shower door causing flooding of the bathroom. Again something that can be easily fixed. No Iron or Ironing Board in the room, despite having a washing machine, this property doesn't even provide the basics of an iron and ironing board which can be found in almost every other hotel worldwide. Limited privacy as the whole length of the space has full length windows with the curtains not fully covering the windows. Light switches and other fixtures and fittings falling off or broken. Despite this, staff have been friendly and generally helpful, but for the price this place is hugely disappointing and doesn't meet basic standards for repair / and basic equipment etc. e.g. room TVs. There is little I can commend to anyone and I feel rather let down by the whole experience. I would no recommend staying here again under any circumstances as there are so many options at much better prices.…
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Date of stay: December 2019Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Paradise33792839726, Guest Relations Manager at Raphael Penthouse Suites
Responded 08 Dec 2019
Dear Mr Hewelt, We thank you for your valuable feedback. We sincerely apologise for the areas of concern you have raised. We are looking at a refurbishment of the apartment in the not too distant future. We have addressed these areas of concern to the necessary heads of department and we assure you this is not our normal standards. We hope to welcome you back again in order to better serve you. Best wishes The Raphael Suites Team
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Nice appartement overlooking Nelson Mandela Square. The surrounding air conditioning a bit nosy. Easy accès to mall and restaurant. Room could need a revamp in decoration and appliance. Breakfast at the Maximilian restaurant
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Paradise33792839726, Guest Relations Manager at Raphael Penthouse Suites
Responded 27 Oct 2019
Dear Mjanser, Thank you for your kind review on TripAdvisor. It was a pleasure to have you stay with us and we have taken note of your concerns. We do look forward to welcoming you back again soon. Best wishes The Raphael Suites Team
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Short of staying at one of the other hotels in the vicinity, you couldn’t get any closer to the shopping centre & Nelson Mandela Square. Restaurants & bars everywhere. Stayed in a grand suite. Very grand indeed. Came with it’s only plunge pool & a family of pigeons, which made the place homely. The staff were just excellent, just couldn’t do enough for their guests. Only minute niggle, TV’s in either room need updating with DSTV connectivity. A pain constantly walking into the living room to change channels. Aside of that, just a great stay.
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Date of stay: August 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Paradise33792839726, Guest Relations Manager at Raphael Penthouse Suites
Responded 29 Aug 2019
Dear Grunter2014 Thank you for your kind review onTripAdvisor. It was a pleasure to have you stay with us and we are happy to note you ejoyed your time with us. Thank you for bringing the concerns of the DSTV connectivity to our attention. We will pass on your kind review to the members of staff and we look forward to welcoming you back again soon. Best wishes Jackie Gordon
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Quiet. Clean and beautiful. Close to all the action. The Hotel is hidden away from the noise and attention of the Michelangelo but still offers the same comfort. It is right on the square and surrounded with amazing restaurants and good shopping.
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Date of stay: May 2019Trip type: Travelled with friends
Value
Service
Sleep Quality
Room Tip: Choose rooms that over the Nelson Mandela Square
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from MarieseD1, Manager at Raphael Penthouse Suites
Responded 10 Jun 2019
Dear Kunlea2013, Warm greetings from Raphael Penthouse Suites, many thanks for taking the time to give us such a detailed review of your stay with us, we are very grateful for your feedback. I am pleased to see that you have enjoyed your overall experience with us, we do our very best to ensure we exceed guest expectations with our high service standard and passion. I will ensure I pass on your kind review to the rest of the team, positive feedback is always well appreciated! We look forward to welcoming you back again soon. Kind regards, Mariese du Toit
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We are a family of four. We booked in at the Raphael Penthouse Suites on the SAT 20th April 2019. 1) When we arrived with a trailer, and baggage and 2 kids, I could not understand for the life of me, HOW CAN you let guests park "ON THE ROAD" where taxis and other traffic fly pass you, just missing you, to book in and off load? its does not make any sense to have it like that. My wife and children were at risk for 1 hour!! You have to fix the area where people get off, and it was raining !!! NO roof over your head, so we all got wet and so did the luggage. (not the porters fault, he did his best, its the setups fault.) 2) After an hour, got into the room!!! kitchen was nice, lounge was nice, thats it !!! BAthroom was dirty and sandy balcony OH NOW, i cant even write about it. room was smelling of cigarettes, fridge very dirty. air con was not working, (was told to cal maintenance) u just arrive from a long drive theres no time for that nonsense, (why was is not taken care off before)_ ??? tv remotes not working, Thats when i HAD IT !!! I must mention the 2 gentlemen in charge, very helpful, tried to make the mess of the hotel not seem so bad. I complained at the reception and I demanded to be transfered immedialtely, They then called the MICHAEL ANGELO HOTEL, and there, all was sorted. I was transfered to the other hotel, a quick walk throught the mall, and we were sorted out with class and speedy service. But I lost 4 hours of my 1 night get away :( Ill never stay at the Raphael penthouse suites again. "a concerned legacy hotel member"…
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Date of stay: April 2019Trip type: Travelled with family
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from MarieseD1, Manager at Raphael Penthouse Suites
Responded 24 Apr 2019
Dear Silveraxe12, Please accept our sincerest apologies for the service deficiencies you encountered on your recent stay with us. We pride ourselves on delivering 5* service to all our guest and we definitely fell short this time. As a gesture of good will we would like to offer you a 1 night complimentary stay with us and allow us the opportunity to rectify your experience with us. Please contact us directly to book your complimentary stay. Once again please accept our sincerest apologies for your recent stay. Kind regards, Mariese Du Toit
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+1
When we arrived at our apartment, the air conditioning was not working and the room was very warm. We reported this and an engineer turned up, fiddled with the controls and tried to persuade us that it was now working, it wasn't!! The furniture was worn and outdated and the whole apartment was in need of refurbishment. We were eventually offered a move to completely different apartment in a separate tower (Michelangelo Tower) which is owned by the same group. This was much better apartment.
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Date of stay: February 2019Trip type: Travelled as a couple
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from MarieseD1, Manager at Raphael Penthouse Suites
Responded 15 Apr 2019
Dear Yorkyibiza, Thank you for taking the time to give us such a detailed review of your recent stay with us. It’s with great sadness that I read this and note that several things throughout your stay was not up to par, please note that this is not our usual standard of service and I would like to firstly apologise for the lack of service that you have received whilst staying with us, this has been reported to our Maintenance manager for his urgent attention. We are in the process of soft refurbishments in our apartments, and some of our units have been refurbished already. I do hope that you will give us another chance and we will make sure that with your next stay everything will be in order. Kind regards, Mariese Du Toit
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Booked this hotel when they were running black Friday specials. The room at 1st seemed fine, couches were bit dated and arm rests were sinking, thought it's normal as this is a old hotel and is in need of maintenance/upgrades. Corridor had a bit of damp smell, then noticed piece of carpet was removed so assumed that was the cause. The bathroom pressure was ok but no hot water, asked the front desk to have resolved while we went for breakfast, apparently they did, the bathroom was dirty when we got back, but still no hot water. Front desk then gave us a card to use the a different room to go shower and that's when I realised the room we got was 1 of their bad/poorly kept rooms and there are much better rooms available, not sure who those are reserved for. Much better couches, proper hot water and good shower pressure.…
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Date of stay: December 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from MarieseD1, Manager at Raphael Penthouse Suites
Responded 27 Dec 2018
Dear Husein, Thank you for taking the time to give us such a detailed review of your recent stay at Raphael Penthouse Suites. We appreciate all feedback given to us. Please note that we are in the process of refurbing our apartments including the apartment that you stayed in. As for the issue you had with no hot water that is being addressed with maintenance. We do hope that you will give us another chance as this is not the standard of service we are known for, our manager will personally meet you when you do stay with us again. Kind regards, Mariese Du Toit
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I booked the two bedroom apartment and the decorations and room supplies were outstanding , the space and cleanliness is awesome bathrooms were perrrfect. Besides having issues with the room tv’s channels not working and balcony and swimming pool dirty the rest was very pleasant. The thing I liked the most was the staff at Reception very friendly and helpful. I would only advice to keep an eye on the maintenance/cleaning staff and update the furniture and tv’s to make it even better
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Date of stay: September 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from MarieseD1, Manager at Raphael Penthouse Suites
Responded 17 Sep 2018
Dear Bianca, Thank you for staying with us at the Raphael Penthouse Suites. We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our maintenance management team for urgent attention. We do hope you give us another chance as we will definitely improve our services. Kind regards, Mariese du Toit
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PRICE RANGE
US$152 - US$286 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaGautengGreater JohannesburgSandton
NUMBER OF ROOMS
60
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Claim Your Listing Frequently Asked Questions about Raphael Penthouse Suites
Which popular attractions are close to Raphael Penthouse Suites?
Nearby attractions include Jack Friedman Sandton City (0.3 km), Sandton City Shopping Centre (0.2 km), and Auto & General Theatre On The Square (0.5 km).
What are some of the property amenities at Raphael Penthouse Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Raphael Penthouse Suites?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Raphael Penthouse Suites?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Raphael Penthouse Suites?
Conveniently located restaurants include Trumps Grillhouse and Butchery, Hard Rock Cafe, and The Big Mouth.
Are there opportunities to exercise at Raphael Penthouse Suites?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Raphael Penthouse Suites have airport transportation?
Yes, Raphael Penthouse Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Raphael Penthouse Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Raphael Penthouse Suites offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Raphael Penthouse Suites?
Many travellers enjoy visiting Nelson Mandela Foundation (4.6 km).
Is Raphael Penthouse Suites accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.