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Certificate of Excellence
The Maslow is the ultimate new business hotel in Sandton providing an environment where individuals can reach their full potential by having the facilities, technology and intelligence in place to facilitate business. Situated in the heart of Sandton's business district, home to top investment banks, financial institutions, the Gautrain station and the Johannesburg Stock Exchange, The Maslow offers some of the best corporate facilities in Sandton, including complimentary high speed internet access throughout the hotel, 13 meeting rooms, conference centre with multi-divisible ballroom and auditorium, techno gym and an Africology Spa. The Maslow hotel offers a complimentary scheduled return transfer service every 30 minutes to the Gautrain Station and Sandton City. Guests may also make use of the Maslow's private chauffeur service.
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Property amenities
Free High Speed Internet (WiFi)
Wheelchair Access
Fitness Centre with Gym / Workout Room
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Outdoor pool
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Room features
Non-Smoking Rooms
Air Conditioning
Good to know
Reviews & more
1 005Reviews
100Room tips
Traveller rating
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The service that we experienced was nothing short of terrible. The service was so bad that they offered us 2 bottles of wine to apologize and even then after that they the service just deteriorated! The food was very average too
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The front desk stuff always helpful, concierge, housekeeping and shuttles too. After a long flight this is the place to unwind and feel well taken care of whether at the hip bar or restaurant managed by the ever friendly Shaun.
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A few weeks ago I experienced great difficulty when trying to book for the tea pairing at the hotel. That should have stopped me but I pursued. I then got the bill - I had to prepay which I thought was a bit off putting. But still I pursued even though I had to give a gratuity
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Response from ChulumancoD1, Customer Relations Executive at The Maslow
Responded 4 days ago
Dear Monica, On behalf of the entire team at The Maslow Hotel, please accept our sincere apologies for the high tea experience you received. As a brand which prides itself on quality food and service, we thank you for highlighting the areas of concern as your constructive feedback enables us to target the problem areas and take the necessary action to ensure similar situations do not recur. Your feedback has been shared with the Executive Chef for further review and investigation. We did not meet your expectations this time round, neither did we exceed them and for this we do apologize. We look forward to welcoming you back, despite the setback you encountered- in order to make amends and to restore your faith and confidence in our services. Kind Regards Nconco Dantile Customer Relations Executive
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Excellent service from Jabu. Made me an Mom feel very special. Wonderful location and nice atmosphere. High tea snacks were very tasty. The four pairing course with different teas was paired perfectly.
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Response from ChulumancoD1, Customer Relations Executive at The Maslow
Responded 1 week ago
Dear valued guest, What a lovely review, thank you so much for sharing this with us. We are delighted to hear that you loved our High Tea offering and that Jabu contributed to making it an even better an experience - we are lucky to have her in our team! We do hope to host you again in the near future. Kind Regards Nconco Dantile Customer Relations Executive
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We stayed only one day on our way to the bush and the desert and before living that adeventure, we lived another 5 stars experience.
Amazing and relaxing massage.Cuddle in the fancy Sandton.
Very efficient and kind staff.
Recommended 100%
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Response from ChulumancoD1, Customer Relations Executive at The Maslow
Responded 1 week ago
Dear valued guest, Thank you so much for sharing your positive review with us. Our Spa is known for its amazing service as well as its world class massages - we are glad to hear that you thoroughly enjoyed it. We appreciate your review as well as your recommendation and look forward to welcoming you back in the near future. Kind Regards Nconco Dantile Customer Relations Executive
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Hello! Could anyone tell if it is ok to walk on foot from Sandton Gautrain station to the hotel, or it is absolutely unsafe?We're arriving to the station at about midday,no heavy bags, and the walking distance looks so short...
Airport shuttle (Maslow uses its luxury branded cars) is for FREE within 3 km around the hotel! Contact them to pick you in time please.
0 votes
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hi my name is chris, and i'm planning to book your hotel next month, im just wondering if the hotel offer a shuttle pick up and also a shuttle to drop off back to airport. i have a guess the visiting me to through out the stay will that be ok. thanks!
They do have a shuttle service though check with hotel for distance that is complimentary. We didn't walk anywhere though the Mandela mall was very close. Just as a precaution as there weren't many people on the streets at night. We had a tour guide who handled our airport transfers.
1 vote
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I am booked to stay with you on the 19th of October traveling with a Titan group. As i have difficulty sleeping could I reserve a room away fron the lift at the back of the hotel please? Many thanks Sandy Margetts
Hi there, I find the rooms quite comfortable even the ones close to the lift. Maybe 5 - 10 rooms away from the lift , facing the garden instead of the hotel front. The corridors are long so you don't want to walk far to get to the room.
0 votes
how can we arrange for the complimentary shuttle to pick us up from the Gautrain station? we are arriving today.
The hotel routinely has a shuttle that stops at the Gautrain station or just call the hotel and they will be there in a few minutes. The hotel is very close to the Gautrain Station. They pick you up on the level with the taxis
2 votes
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Is there free shuttle service to and from the airport? Thank you
Dear Valued guest We do have a shuttle services from / to Airport @ R377 one way. Complimentary shuttle are only for Sandton area like Gautrain, Sandton city, Mandela square etc We look forward to welcoming you at The Maslow Hotel
1 vote
"Not many standalone places to shop around this hotel but Menlyn Mall is a short walk away and its huge."
"Ask for a quiet room on the back of the hotel overlooking the gardens"
"Corner rooms have outside space."
"Specify if you want a room with a bath, otherwise you will get one just a with a shower. Rooms near the gym are noisy"
"Don't chose this place if you are odd numbered. Good for business people and not for families"
US$110 - US$240 (Based on Average Rates for a Standard Room)
South AfricaGautengGreater JohannesburgSandton
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