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Overall this hotel is in an excellent location. Just 1km for Nelson Mandela Square and rather large shopping centre. There is a shuttle that takes you back and forth, every 1/2 hour on the 1/2 hour, which is great. The hotel is situated near the...More
Thank tcschant
Response from Balalaika_Management, General Manager at Protea Hotel Johannesburg Balalaika SandtonResponded 1 week ago
Dear “tcschant”
Thank you very much for your candid review on ‘TripAdvisor’, of your recent stay at our hotel. Your feedback is extremely valuable to our team.
As mentioned we are located in the heart of Sandston’s business district, and we are “a little bit...More
Hotel was nice enough, but check in was slow and cumbersome. I couldn't find my booking form straight away, so the female receptionist got quite rude, as i couldn't remember whether I booked the room in my new surname or not. Either way, it's a...More
Thank budgetfussy
Response from Balalaika_Management, General Manager at Protea Hotel Johannesburg Balalaika SandtonResponded 1 week ago
Dear “Budgetfussy”
Thank you for taking the time to share your recent experience with us “TripAdvisor”.
Receiving a warm welcome during check-in often times sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting your...More
My room was OK! It was clean. But, ask for a room on an upper level. The staff, breakfast, and the food in the restaurant was very good. The staff was very nice and helpful. The breakfast was out of this world!! It was fantastic...More
Thank DeltaZ930
Response from Balalaika_Management, General Manager at Protea Hotel Johannesburg Balalaika SandtonResponded 1 week ago
Dear “DeltaZ930”
Thank you very much for your candid review on ‘TripAdvisor’, of your recent stay at our hotel. Your feedback is extremely valuable to our team. We will congratulate our staff on their friendly service.
How wonderful that you enjoyed our, great service, and...More
At some time in the past this must have been a splendid hotel but it suffers from the extensive building going on around it and also the renovations to the Bull Run restaurant.
It is a bit like a rabbit's warren and a difficult hotel...More
Had a chance to stay here for one night for a meeting at the hotel's conference centre. The hotel is located in a prime Sandton spot but is sadly outdated in its style and services. Rooms are old and basic, as are most of the...More
Response from plouwrens | Reviewed this property |
The rooms are very old and the Wifi for the most part was non existent. The breakfasts were very average, nothing better than one would get at home, so don't expect much more than what you would normally rustle up in your... More
The rooms are very old and the Wifi for the most part was non existent. The breakfasts were very average, nothing better than one would get at home, so don't expect much more than what you would normally rustle up in your own kitchen.
The rooms were very noisy with the old air-conditioner rumbling away all night. When I turned it off the room became icily cold, so it had to remain on.
The hotel is very centrally located which is great, just don't walk around on your own in the area as 4 of my colleagues figured out the hard way. Use the hotel transport that is provided.
The hotel restaurants are very average but right around the corner in Sandton itself there are a couple of decent eateries.
