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Protea Hotel Johannesburg Balalaika Sandton

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20 Maude Street Sandown, Sandton 2126 South Africa
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Traveller (447)
Room & Suite (153)
Dining (38)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/05/26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Protea Hotel Johannesburg Balalaika Sandton
Updated 21/05/26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 83 hotels in Sandton
Location
Cleanliness
Service
Value
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Free shuttle or taxi services
Conference facilities
Parking
Wifi
Outdoor pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Afrikaans
Hotel links
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1248Reviews30Q+A100Room tips
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Most Recent
David77 wrote a review 07 Aug
South Wales, United Kingdom14 contributions4 helpful votes
The Bull Run restaurant at this hotel was excellent, it’s large and very busy but the service was excellent on each of the 4 evenings that we made reservations. The food and wine quality, and value make it very popular with non-residents. The reception and bar are welcoming with friendly efficient staff always around and a regular shuttle bus to Nelson Mandela square and adjacent shopping mall. Our room was a long walk from reception and was dated but very clean. No view from our room but comfortable to sleep in. Very good b&b rate for a city.
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Date of stay: July 2022
Location
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Thendo Ndou wrote a review Apr 2022
Thohoyandou, South Africa3 contributions
The hotel is located in a nice area. Parking was free, with quick and easy access to the hotel. Beautiful courtyard; a green haven with rich birdlife. You forget you are in the middle of a city. Fresh and delicious breakfast. The rooms are old but well kept, functional and clean, so I have no complaints. The bed was comfortable and I had a good sleep. I recommend this hotel.
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Date of stay: March 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Merecia Kruger, Guest Services / Front Office at Protea Hotel Johannesburg Balalaika Sandton
Responded 29 Apr 2022
Dear Thendo Ndou, Thank you for choosing to stay with us and taking the time to review us, it is highly appreciated. Providing great hospitality is our number one goal and we believe we achieved this. We delighted to find out that you loved every aspect of the hotel from the breakfast to the garden and to the rooms. We sure hope to welcome you back soon and create yet another memorable experience. Kind Regards, Ashley Guest Relations Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gr1970Gr wrote a review Mar 2022
Gaborone, Botswana239 contributions27 helpful votes
My family wanted to stay in Sandton central. I wanted to add to my Marriott loyalty points so picked this hotel. Firstly, the parking is not on premises and comes at an additional cost. I also took the package deal, which includes breakfast and on arrival I was told it doesn’t include breakfast. Still not sure what the package deal then includes, if the app says stay for breakfast. That is how it works at the other Protea hotels I’ve stayed at. The reception area and other entertainment areas are renovated and nice. The rooms were awful! Our bedding was stale, discoloured and had spots on. Same with the second room we took for our children. The shower leaked so in our children’s room, that after the first shower, my son used ours. Which also leaked, but not as badly. So we all had very quick showers as not to flood the place. Bathrooms are ‘renovated’, but old and old fashioned. After a long trip, this destination was a disappointment. We will never go back to this hotel. May be conveniently located in the CBD, but not at all a good experience for us.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Merecia Kruger, Guest Services / Front Office at Protea Hotel Johannesburg Balalaika Sandton
Responded 27 Mar 2022
Dear Gr1970Gr, Thank you for taking the time to share your honest feedback regarding your recent stay with us, it is greatly appreciated. It is through guest feedback that we are able to improve on our service that we deliver to guests. On behalf of the entire hotel TEAM, I would like to offer my sincere apologies for the inconveniences caused for the duration of your stay. You have brought to my attention the housekeeping and maintenance issues you encountered in the room, and would like to assure you that I have brought it to the attention of the relevant department heads, as this is not up to our standards that we usually pride ourselves by. Once again, I apologize for our TEAMs shortcomings, and hope that you will be willing to give us another chance to deliver you the real exceptional service if you travels ever bring you back to Sandton. Have a lovely day further, and we look forward to seeing you again! Kind Regards Riona Soni Guest Relations Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Werner de Jager wrote a review Feb 2022
Vredendal, South Africa109 contributions37 helpful votes
Had a nice 2 night stay. Check in was fast and efficient. Room was ok, but fine for the price one pays. Breakfast was great, but actually no service at tables.. basically it was self service all over... Dinner service at steak restaurant was great and service was excellent. Perfect access to the marc center. Keep up the good work.
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Date of stay: February 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Merecia Kruger, Guest Services / Front Office at Protea Hotel Johannesburg Balalaika Sandton
Responded 16 Feb 2022
Dear Werner D, Thank you for taking the time to share the feedback of your recent stay with us. We are delighted to hear that you enjoyed your stay and that our team members were able to make it a memorable one for you. Your feedback has been shared with the rest of the TEAM as a way of celebrating the wonderful experience we have delivered to you. We look forward to hosting you again soon! Kind Regards Riona Soni Guest Relations Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
davidwJ3795FU wrote a review Jan 2022
Sandton, South Africa17 contributions3 helpful votes
Did not stay there. Had meal which I’ve done many times before. They would not honour my Prokard discount as “it was a public holiday” Since it was Dec 31 at lunch time it could not have been a public holiday. Will not return and have cancelled my Prokard. Humiliating experience
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Date of stay: December 2021Trip type: Travelled with family
Room Tip: Beware of this hotel if you are a Prokard holder. They bend the rules
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Merecia Kruger, Guest Services / Front Office at Protea Hotel Johannesburg Balalaika Sandton
Responded 12 Jan 2022
Dear davidwJ3795FU, Compliments of the new season and thank you for visiting our restaurant. I believe the matter has been resolved as it was handed over to Marriott Customer Care and Prokard Head office. They have refunded your membership back. We wish you a wonderful year 2022. Kind Regards Moloko Rasefate
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lubabalo M wrote a review Dec 2021
Cape Town Central, South Africa35 contributions13 helpful votes
Very deceptive establishment offering a beautiful garden in tranquil surroundings. The rooms may not be as modern but are very well kept and the staff are super friendly and helpful. Offers a wonderful breakfast in a scenic setting, great bar and an on-site restaurant. Very central in Sandton and just a few minutes to the M1 if you need to dash up to Pretoria, the airport or down South. Beyond value for money
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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srog wrote a review Dec 2021
houston48 contributions18 helpful votes
After landing at JNB from the US, we had one night here in this delightful hotel before heading to a game reserve. The restaurant was great, and everyone we encountered was very friendly and helpful. The rooms were clean, and the shower had great pressure. Breakfast there in the morning was excellent. We'd absolutely stay here again next time, hopefully for a bit longer!
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Date of stay: November 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Merecia Kruger, Guest Services / Front Office at Protea Hotel Johannesburg Balalaika Sandton
Responded 08 Dec 2021
Dear srog, Thank you for choosing to stay with us and taking the time to share your great feedback. We are delighted to know you had a fantastic stay. Please note we have shared your comments with the TEAM as a way of showing what a great job we have done. Please let us know when you return so that we may make your next stay just as memorable! Kind Regards, Leonardo Rojas Guest Relations Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ruby wrote a review Oct 2021
Glasgow, United Kingdom47 contributions7 helpful votes
This hotel is in a great location, next to The Marc mall however the check in process is so slow and you have to pay for parking which just was not ideal for me. The room I got had a smoke smell, I just couldn't wait to check out. Bed was comfy and TV's modern but I wouldn't stay here again until they do a revamp and to the bathrooms too. Some rooms are far away, quite a long walk from the reception. Staff are helpful.
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Date of stay: October 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Merecia Kruger, Guest Services / Front Office at Protea Hotel Johannesburg Balalaika Sandton
Responded 13 Oct 2021
Dear RudyADV. Thank you for taking the time to provide us with this valuable feedback regarding our hotel! We have passed your feedback onto the relavant managers and staff. We hope to see you again and would like to thank you for choosing to stay at our hotel! We are sorry about the smell and the bathrooms, We hope that you may give us another try to improve on your outlook of our hotel! Kind Regards Bradley Terblanche Guest Relations Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LChampalimaud wrote a review Sep 2021
Kuala Lumpur, Malaysia80 contributions66 helpful votes
During checkin an advanced payment had to be done just to prevent additional costs with frigobar or laundry. I travelled in business and not aware of and get surprised when they asked for. for lucky I had this money and payed in cash. During checkout I asked for the reimbursment and the staff tried to reimburse in rand but I refuesed just because I had paid in usd. After many bla bla bla and phone calls they decided to reimburse my usd and not ZAR.
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Date of stay: November 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Rooms nearby of the inside garden are exposed to noise caused by customers
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Merecia Kruger, Guest Services / Front Office at Protea Hotel Johannesburg Balalaika Sandton
Responded 16 Sep 2021
Dear LChampalimaud. We as the Team of Balalaika strive to create Memorable stays within our hotel for our Guests, We would like to take this Opportunity to Apologize for the inconvenience caused with the exchange of the USD and the Refunding of that back to you and we will address this with our Front Office team to have an alternative way as we obviously cannot refund back using Dollars. We hope when you return you will not have the same experience again. Once again, thank you for your support. stay Safe! Kind Regards Bradley Terblanche Guest Relations Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leeann-Magdalen... D wrote a review Aug 2021
2 contributions
Recently enjoyed a weekend stay and required assistance with a last minute booking to extend my stay for an extra night ,after some difficulty, I spoke to Ohad the manager on duty who was absolutely amazing. He was professional, knowledgeable and displayed excellent customer service , he assisted with my last minute booking, going out of his way to ensure I was comfortable and well taken care of. The staff from the porters, to the restaurants and reception were just amazing. Definitely my hotel of choice
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Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Merecia Kruger, Guest Services / Front Office at Protea Hotel Johannesburg Balalaika Sandton
Responded 23 Aug 2021
Dear Leeann. Thank you for taking the time to provide us feedback regarding your stay! We truly appreciate the feedback and will share it appropriately. stay safe and we look forward to seeing you next time. Kind Regards Bradley Terblanche Guest Relations Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$78 - US$96 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
protea hotel johannesburg, balalaika hotel, protea hotel balalaika, sandton hotel balalaika
FORMERLY KNOWN AS
Protea Hotel by Marriott Johannesburg Balalaika Sandton
LOCATION
South AfricaGautengGreater JohannesburgSandton
NUMBER OF ROOMS
330
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Frequently Asked Questions about Protea Hotel Johannesburg Balalaika Sandton
Which popular attractions are close to Protea Hotel Johannesburg Balalaika Sandton?
Nearby attractions include Sandton City Mall (0.2 km), Onyx (0.5 km), and 24 Central Mall (0.3 km).
What are some of the property amenities at Protea Hotel Johannesburg Balalaika Sandton?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Protea Hotel Johannesburg Balalaika Sandton?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Protea Hotel Johannesburg Balalaika Sandton?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Protea Hotel Johannesburg Balalaika Sandton?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Protea Hotel Johannesburg Balalaika Sandton?
Conveniently located restaurants include The Bull Run Restaurant, Tashas The Marc, and Saint Restaurant.
Are there opportunities to exercise at Protea Hotel Johannesburg Balalaika Sandton?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Protea Hotel Johannesburg Balalaika Sandton have an airport shuttle?
Yes, Protea Hotel Johannesburg Balalaika Sandton offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Protea Hotel Johannesburg Balalaika Sandton have airport transportation?
Yes, Protea Hotel Johannesburg Balalaika Sandton offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Protea Hotel Johannesburg Balalaika Sandton?
Yes, dry cleaning and laundry service are offered to guests.
Does Protea Hotel Johannesburg Balalaika Sandton offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.