Stayed at the hotel for 4 nights in January 2020. Travelled with my wife and two kids. The kids shared a room next to ours. Very clean hotel, friendly staff, efficient check-in and check-out. Arrived late around 11 pm but had phoned ahead and the check-in was smooth. Checked out at 4 am because we needed an early start on the day, and again the service was impeccable at those wee hours. Unfortunately didn't get to taste their cuisine as we tended to wake up late and then spent the day away. Nevertheless managed to make use of their swimming pool which was lovely. I recommend staying at this hotel if you need a nice, peaceful and secure place from which you can visit the various areas in Joburg whilst on vacation.
We really enjoyed our stay here. We were attending an international convention of Jehovah's Witnesses at the FNB stadium. Many delegates from around the world were staying at this hotel, so they were very busy. Despite the number of guests the hotel staff treated us with kindness and always served us with a smile. They cooperated fully with our organisers and made every guest feel welcomed. The staff were excellent. Would recommend.
I've been in and out of City lodge for the past 4 years, at least 1 month of the year and must say I love this hotel. The rooms are cozy- don't need anything more, the breakfast is excellent, but most of all are the people. The service is exceptional, at arrival the front desk staff is the best in the business, consistent throughout my visits for 3 years. The bar and restaurant staff is very friendly and always looking to make sure you are looked after. I highly recommend this hotel, it is the only place I will stop over if i'm in the Sandton/ Rosebank area.
I stay here quite often. It's improved a lot over the years, is convenient, good value and generally works well. The front desk staff are great - friendly and helpful. But during the day the staff in the #Cafe lobby restaurant is non-existent. There is simply nobody managing #Cafe, and the staff hang out in the kitchen rather than wait tables. Because of the hotel location, you are forced to use their restaurant as there is nothing in walking distance. The food isn't great (it seems to be mainly Woolworths ready-meals), but it's good value. At night the service is fine, but during the day the staff can not be bothered. I have on several occasions in the past regretted sitting down in #Cafe in the expectation of a quick bite, only to endure endless frustrations trying to get service. On my stay last week I sat in the restaurant for 20 minutes before someone responded to my waving hands and asked if she could help. I said I'd like to order something to eat, could I see a menu. She walked off, never to return. Note that there was only one other person in the restaurant area - it's not that they were busy. No staff were visible at all, but there was plenty of loud conversation in the kitchen. After 20 more minutes I got up and went to the kitchen and said I want to order, show me a menu. I was now running out of time, so ordered a toasted cheese sandwich, thinking it would be quick. Half an hour later it had still not arrived, despite my repeat visit to the kitchen. I was told to be patient, it's coming. 10 minutes later (one hour and 10 minutes after sitting down) it arrived and I asked immediately for the bill as I was now late. It didn't come. The lady suddenly decided she was going to pay attention to six people who had just walked in. She took her time over giving them menus and taking their order, delivering their drinks and conspicuously ignoring me. When the bill came (R90) I gave her R100, determined not to tip her. She went off to get change. Five minutes later she was back saying there was no change available... I may stay at the City Lodge again, but I won't be eating there.…
Overall it was a good Hotel but not great. We did like the staff who were very helpful with restaurant ideas. They also helped us with the City Lodge at the airport. Our hotel was a little inconvenient since there is not elevators so doing luggage was hard. The room was small and not special.
We stayed at City Lodge Sandton Morningside as we had an appointment at the Morningside Clinic, and the Hotel is very conveniently positioned opposite the main gate to the Clinic within walking distance. As usual, with all the City Lodges that we often stay at, everything was exactly to our expectations, and all staff were very pleasant and helpful. We will continue using the City Lodges around South Africa as they suit our needs perfectly.
This week I stayed over at City Lodge Sandton for the sixth time and it was once again a pleasant stay. Staff is friendly and helpfull and rooms are well serviced. Restaurant food is good and room service efficient. Recommended for the business traveller.
We stayed at this hotel to be close to a family member who was recovering from major surgery at the hospital across the road. This is a lovely hotel with friendly staff and we would definitely stay here again should we need a place in the area again.
A well-run hotel that speaks of it's staff, who are attentive, friendly and welcoming. Stayed for 6 nights for work, and found the rooms comfortable, well-appointed, and very functional. The desk and couch make the room a good place to work and relax as well. The hotel has a small gym and a nice pool and plenty of outdoor area to sit, work or eat. Staff are a highlight of the hotel and they deserve due praise. They work well as a team, and cannot be faulted. The cafe provides a very decent and reasonably-priced menu that can be ordered from the restaurant, outside and also be taken back to your room. This is not room service, but the prices are very affordable and the choices varied enough to satisfy most tastes. It is conveniently located near Gautrain, downtown Sandton and other transport nodes. Very good wifi speeds too.…
Hotel perfectly positioned for my business needs. Staff extremely friendly, well presented and informative. The room is well designed, quite area with Wi-Fi and Mnet . Accommodation either room only or B&B. This is also either cold breakfast option, or extra for hot breakfast. Great variety on offer. Dinner menu varied and very tasty. Tested the menu over three days and was not disappointed. Very well positioned in morningside/ sandton area. Well recommended.