There is no clear signage indicating the entrance. No lights at all at entrance, making it very hard to find at night. Very average rooms, amenities were few and spoons werent even provided for coffee. No plugs near beds to charge phones, no fridges in rooms. Overall a very unsatisfying stay, however, staff are friendly. Smoking area is very dilapidated and no provision for shielding from the elements.
Room was tidy and clean and staff were all very friendly. Room service variety and food quality was disappointing. Also overpriced for what you get. Breakfast service was fine but some food items were not (in my opinion) up to scratch.
Very unhappy with the check in. We made a booking/reservation but when I got there I had to refill in all of my personal details. I had to do aCovid screening twice because the first was apparently not the correct one all of this with a baby on my hip.
I have now been staying the the City Lodge Bryanston since 2014 - every December, for about a week. The quality never wavers - even this year, despite all the arrangement changes to accommodate covid restrictions, the time there was a joy. The breakfast was sadly different as I had to be alone in my room, but still delicious and varied. The poor wait staff had to run around at night, supplying drinks and food and getting slips signed to rooms. They always worked with dedication, friendliness and care, despite restricted areas and conditions. The restaurant food was exceptional and the potato chips count under the best I have ever encountered. The same is true of the chocolate cake! I look forward to my next stay there in December 2021 - it has become a home from home!
Each staff member, the security gentleman on sign in, the reception staff, the housekeeping staff, all not mentioned, were incredibly friendly, kind and willing to go out of their way. We had only stayed for two nights, but it was by far the best stay I have had yet. The room was impeccably clean, neat and well organized. I would certainly recommend Bryanston City Lodge Hotel to anyone. It was an absolute pleasure.
I had wonderful time for my short trip at City Lodge, the staff were amazing, the food great and enjoyed my gym times too. The internet works very good and front office takes the price. It's my 3rd time staying there and will definitely go back.
Lovely stay will definitely stay again. Good location. Good service and good people. The rooms are clean and the #cafe has a good variety of food. Really like the salmon salad. Well done city lodge for everything
The reception at the hotel was really friendly and accommodating. Eager to assist and thorough with communicating with clients. The the rooms are well designed and decorated. The only downside is the restaurant only prepares light meals. However, they provided me with a dail-a-meal pamphlet which covered a lot of eateries in the vicinity. Breakfast was well organised and food was absolutely amasing and with a great variety. The hotel is located just opposite the mediclinic and a number of medical services are located in the vicinity as well. Also provided transport to the airport for a nominal fee. Love the swimming pool and garden. Should probably just invest in lights for the tables at the pool in the event that guests would like to have dinner at the pool.
The staff are super friendly and the rooms are clean.(Carpets nearing replacement). Breakfast was great and well prepared. Supper service was a bit slow and I would not rave about the burger I had. My only reason for this was that the patty was so thin - You could hardly taste it.
As a hospitality business owner myself..Unfortunately it seems that the hotel needs some serious attention both maintenance and staff So many small things wrong that unfortunately all add up to an unpleasant stay. We had no ac in room and promised it would be fixed which never happened.. We wanted a duvet cover for kids bed and after 5 attempts at asking and 9:30 at night were told they don’t have?? Wow. And list goes on......... Management and staff were friendly but unfortunately completely unhelpful even asking about nearby restaurants and shops was futile and zero help.. All in all a lot of attention is needed and as a city lodge doesn’t even come close to the previous town lodges we stayed at many times even in the last year.. worst thing this is day 2 of a 10 day stay due to location across from medi clinic.. Very unhelpful ☹️ And not recommended....…
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