@Sandton Hotel

@Sandton Hotel

5 Benmore Road Benmore Gardens, Sandton 2196 South Africa
Traveller (17)
Studio Room Kitchenette
Room & Suite (20)
Restaurant
Dining (3)

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About

3.5
#52 of 72 hotels in Sandton
5.0 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
4.8 of 5 bubbles
Value
Welcome to @Sandton Hotel, a brand-new luxury hotel conveniently located on Benmore Road in Sandton, Johannesburg. Based in Benmore Gardens, the landmark @Sandton Hotel and lifestyle precinct is a mixed-use development, with @Sandton Hotel providing a luxurious experience for discerning guests seeking a “Single Window” experience in the South African hospitality space. Once you have arrived, you will find everything you may need including food offerings from our restaurants and on-site deli and liquor store as well as a gym, spa and business centre. High-speed Wi-Fi allows for seamless connection in our rooms and public areas across several devices.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Video game console
Babysitting
Children's playground
Paid private parking on-site
Car park
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga room
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Rooftop bar
Children's television networks
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, Afrikaans, Greek, Xhosa and 1 more

Location

5 Benmore Road Benmore Gardens, Sandton 2196 South Africa
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 65 out of 100
65
Johannesburg Intl Airport
20.3 km
See all flights
Lanseria Airport
21.7 km
See all flights
13Reviews0Q+A2Room tips
Traveller rating
  • 5
  • 1
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  • 5
  • 0
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Detailed Reviews
travelguy511 wrote a review Oct 2022
Durban, South Africa
3.0 of 5 bubbles
My family and I booked 2 rooms for 3 nights at this hotel. The architecture and layout of this hotel is world class and a sight to behold. The rooms and general aesthetics of all that this hotel has to offer is impressive.
That being said, I believe not enough attention to detail was looked at. The bathroom always gets flooded only because the step into the shower that is parallel to the floor should have a slight lean to into the shower.
Our other gripe is that both rooms needed to be changed because in the one the entrance door didn't lock at all and in our room the aircon was not working.
I phoned and even went to reception on several occasions to speak to the manager (Annalise van Staden). For the 4 days that we were there she refused to see me. This is inexcusable and a huge indictment on such an establishment.
That being said, Ithumeleng and Khotso at the front desk were incredible and can certainly teach their manager a thing or two about customer service.
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Date of stay: September 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Muhammad Rawat, Guest Services / Front Office at @Sandton Hotel
Responded 24 Oct 2022
Dear travelguy511 Thank you for your time in posting a review. We are delighted that you have enjoyed the facilities of the hotel. Your comments are appreciated and we will use this to better on our service delivery. Kind Regards Muhammad Rawat
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joshua A wrote a review May 2023
london
4.0 of 5 bubbles
The positives about the hotel is the value for money, it's a good quality hotel at a very reasonable price. It's also a very vibrant place to be with a good young crowd that's visiting the premises to either eat or spa. It's at a very good location in Sandton next to Benmore Shopping Centre so you can pick up all your daily needs without having to go far.
The decor of the hotel is tasteful in keeping with the nice atmosphere. The reception is nice, bright, big and a meeting point for people in Sandton.
I would definitely recommend staying here but there does need to be some improvements to better the customer experience.

Disliked · The negatives about the hotel are:
1. The walls of the room are quite thin, a lot of the time you can hear too much noise from neighboring rooms and people in the hallway.
2. The spa doesn't feel 'male friendly', the staff member that done my 'massage' had no idea what she was doing and just gave the impression that she didn't want to be there, she left a lot of oil product over my body that I had to wipe off myself afterwards. Also the sauna wasn't working and the steam room.
3. Sometimes you encounter transient people in the hotel which cheapens the experience. Unfortunately I'm talking about 'professional women' who offer their 'services' to people who just want peace and a normal environment
4. Dishonesty from waiting staff in the restaurants. What I mean by that is staff who don't give your change back and just take it as a personal tip or staff that outright ask customers if they can take the change as a tip, when a tip is something that is offered by the customer when they feel like they've received good service. On one occasion I observed that the money that we paid for the meal was more than was on the bill.
5. Lack of attention to detail which lead to several mistakes, for example, Mistake #1 One of the cleaners left my room open after cleaning it and I had my passport and personal possessions in it. Luckily nothing was taken.
Mistake #2 On the day of me checking out I paid extra money for a late check out as I had an evening flight. I went to have a nap before departing for my overnight flight and I was woken up by a staff member knocking on my door asking if I wanted to pay for a later check out. Why was that staff member not aware that I had already paid for a late checkout? It's bad attention to detail which gives the impression that the staff aren't managed correctly.
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Muhammad Rawat, Guest Services / Front Office at @Sandton Hotel
Responded 06 Jul 2023
Dear JoshuaA288 Thank you for your time in posting a review Your comments are appreciated and we will use this to better on our service delivery Kind Regards Muhammad Rawat
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These reviews are machine translated from their original language. Show machine translations?
amel0884 wrote a review 14 Jun
Rognac, France
3.0 of 5 bubbles
Clean hotel. I had to change rooms because the shower was leaking into the toilet which is on the other side of the partition.
Decent breakfast.
Caesar salad taken in room service not good at all at first they didn't bring me the Caesar sauce. The Caesar sauce finally arrived but it's not Caesar sauce it's a simple salad dressing. In the salad there was only salad, a few croutons and a little parmesan, in short food for the rabbits. This is not what a Caesar salad is; you need to review the basics of cooking.
Very disappointed with the room service.
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Google
Date of stay: June 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aggie N wrote a review Oct 2022
2.0 of 5 bubbles
I celebrated my 40th birthday at Sandton hotelon the 8th of Octobe. Mohammed totally ruined my day . We made a balloon garland in the middle of the night/morning before to save time. Informed the night manage Peter that we had left the balloon by our venue's bathroom and we were going to continue the next morning. He wrote a handover in front of the decor lady & assured us that we will find our balloons in morning. When we got there to continue setting up. The balloon garland was no where to be found & the night auditor had knocked off. It took 3 hrs for us to locate the balloon and they were already destroyed. The lady from house keeping called Mohammed and explained to him what had happened. Mohammed came to me screaming and shouting at me telling me I am making my problem his problem infront of front desk staff & other guests. It was like he was talking to a 3yr old child or to someone who works for him.

I tried explaining to him what had happened but he kept on blaming me saying I never got permission to leave my balloons at 3rd floor and he was very very rude to me. I even explained to him that we were staying in house, If the night auditor (Peter) had said no to us leaving the balloons by the Venue bathrooms were we going to take the balloons to our rooms.

I had to spend extra R2000 to replace balloons and pay over time for the decor lady. My celebration ended up starting 3hrs late. Mohammed ruined my birthday. The way he spoke to me and treated me made me cry.

Thank you Chef Vusi & Ryan for the good food and good service not forgotten the barman, the waiters & the front desk staff.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary P wrote a review Aug 2022
Abu Dhabi, United Arab Emirates
2.0 of 5 bubbles
Demanding reception. Room had a damp sweaty smell. Bathroom not cleaned from previous guest and even the simple welcome on the tv was still personalised to somebody else. Cheap furniture. 21 floors and only 2 working lifts for these. Buffet breakfast was average at best. Shower is very impractical and you are not even able to stand underneath it. Very difficult to step in and out of the bath as it’s too high off the floor. The porters were the only positive to this place.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Muhammad Rawat, Guest Services / Front Office at @Sandton Hotel
Responded 15 Aug 2022
Dear O8520QIgaryp, Thank you for your time in posting a review. I would like to apologize on behalf of the @sandton team for not meeting with your expectations. We value feedback from our guests and we will use this to better on our service delivery. Kind Regards Muhammad Rawat
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Trek10908515699 wrote a review Oct 2022
2.0 of 5 bubbles
The welcoming was warm at the reception. When checking-in I opted for breakfast to be packed as I was checking out before 6AM the following day. I enjoyed staying at the hotel, the room was spacious enough and I was comfortable. In the morning when checking out, my breakfast was not properly packed, there was no water or juice. I was given a sandwich which I didn't ask for, fruits and a strawberry yoghurt. I specifically asked for fresh fruits, 1 boiled egg, plain yoghurt, water, and juice. I asked for any juice except orange and breakfast punch and to my surprise, I was given the breakfast punch :-( . Clement, the guy who was on duty when I was checking out, he ran around trying to get me a bag, water and juice.

I checked back on Friday and was not happy with room given. The room was at the end of the hall and not clean. The cleaning staff looks like they only clean where its easy to see, but my phone fell under the bed and there was so much dirt underneath the bed.
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Muhammad Rawat, Guest Services / Front Office at @Sandton Hotel
Responded 24 Oct 2022
Dear Trek10908515699 Thank you for your valuable time in posting a review. Please do accept our apologies regarding the breakfast pack as well as the cleanliness underneath the bed. We have re looked at the procedures and these have been tweaked to eliminate a similar scenario happening in future. We look to welcome your return to @sandton Hotel. Kind Regards Muhammad Rawat
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Susan wrote a review Dec 2022
5.0 of 5 bubbles
A modern and beautifully furnished hotel in a great location. We stayed in the Junior Suite and the view was incredible. The hotel is very close to Nelson Mandela square and offers a shuttle to take you. The rooms are spacious and house keeping did a wonderful job of making sure the rooms were tidy. Breakfast has a good variety and was tasty.

We are very grateful to Itumeleng on the front desk who was always incredibly helpful and went the extra mile to retrieve our luggage when our airline sent it was sent to the wrong hotel.

The hotel also has a spa with well trained and experienced staff like Nteboheng, who was lovely and gave me a great facial.

Wishing you all every success and hope others can enjoy the hotel as much as we did!
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Muhammad Rawat, Guest Services / Front Office at @Sandton Hotel
Responded 31 Dec 2022
Dear SusanWyn Thank you for your time in posting such a wonderful review. We are delighted that the hotels services and facilities have exceeded expectations. Itumeleng and Nteboheng will be recognized for their efforts in going the extra mile. We look to welcome your return to the Sandton Hotel Kind Regards Muhammad Rawat
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Keith F wrote a review Aug 2023
2.0 of 5 bubbles
Disappointing Anniversary stay ! not being in the country I planned weekend away for my wife on our anniversary, to say the least very disappointing for to find room not made after her spa visit, wanting to relax but can’t, have to wait for house keeping to refresh the room after calling numerous times !!
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Meeting the minimum required standard !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Muhammad Rawat, Guest Services / Front Office at @Sandton Hotel
Responded 06 Aug 2023
Dear KeithF1454 Thank you for your time in posting a review. Your comments are appreciated and we will use this to better on our service delivery. Kind Regards Muhammad Rawat
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Report response as inappropriate
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Hospitality S wrote a review Apr 2024
Cape Town Central, South Africa
2.0 of 5 bubbles
Pretty average hotel all round - rude staff at check in, chaos at the front of the hotel at all times - not a great location at all.

The rooms were small and did not feel comfortable or clean - housekeeping staff were friendly but never in time with the room often left unmade until late afternoon
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
l0uisehibbert wrote a review Jun 2023
London, United Kingdom
5.0 of 5 bubbles
I am a fairly frequent business traveller and stay in many hotels- most I don’t review as they just don’t stand out! This one however, I had to review!!
I arrived a little earlier than check in and was greeted by Itumelemg on reception who was very helpful! My room was on the 18th floor and really lovely and well appointed! I was even treated to an AMAZING biltong platter - thank you!! 😊 Room amenities were great (nespresso coffee and Charlotte Rhys products!)
I then had a few meetings close to the hotel (within 5km) and was offered a complimentary transfer and pick up by their drivers. Siphwe really looked after me and was a great ambassador for the hotel.

The hotel itself is very well managed but what sets them above their comp set is the team who represent the hotel! Well done to everyone for exceptional service! A fantastic visit- I’ll certainly be back!
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Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Muhammad Rawat, Guest Services / Front Office at @Sandton Hotel
Responded 06 Jul 2023
Dear l0uisehibbert Thank you for your recent visit to the @Sandton Hotel We are delighted that you have enjoyed your stay with us and look to welcome you return in the near future Kind Regards Muhammad Rawat
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Keith F wrote a tip Aug 2023
2.0 of 5 bubbles
"Meeting the minimum required standard !"
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Smartology wrote a tip Nov 2022
Leesburg, Virginia
5.0 of 5 bubbles
"Use the washer/dryer combo when you know power won't be cut....takes 2-3 hours for a cycle....!!!"
Read full review
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PRICE RANGE
R 1,454 - R 1,760 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaGautengGreater JohannesburgSandton
NUMBER OF ROOMS
561
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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@SANDTON HOTEL - Now R 1 281 (Was R̶ ̶1̶ ̶8̶1̶1̶) - UPDATED 2024 Reviews & Price Comparison (South Africa) - Tripadvisor

Frequently Asked Questions about @Sandton Hotel
Which popular attractions are close to @Sandton Hotel?
Nearby attractions include The Diamond Ring By GC Manufacturing Jewellery (0.2 km), Benmore Gardens Shopping Centre (0.4 km), and Sankayi (0.5 km).
What are some of the property amenities at @Sandton Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at @Sandton Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at @Sandton Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at @Sandton Hotel?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to @Sandton Hotel?
Conveniently located restaurants include The Codfather Restaurant, Fournos Bakery Benmore, and The Eatalian.
Are there opportunities to exercise at @Sandton Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does @Sandton Hotel have airport transportation?
Yes, @Sandton Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at @Sandton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does @Sandton Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at @Sandton Hotel?
The staff speaks multiple languages, including English, Greek, Afrikaans, Zulu, and Xhosa.
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