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Worst experience I have ever had in my life.There was a bus full of people who felt the need to party till 3h45am this morning didnt get no sleep as they were shouting at the top of there voices, slamming doors and the so called security guard on the premisus got drunk and decided to start singing at the top of his voice at 2am this morning. The special as you walk inb says R300 but was charged R490 very bad experience and will never go back there again
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:no bar fridge only free tea
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great value and neat as a pin. The room though sparce and reminiscent of a cruise ship cabin, was comfortable and had everthing needed to ensure a good night's rest. The lack of a breakfast option was sad but understandable due to Covid restrictions.
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: May 2021
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clean, cheap, convenient also for check in times and in the Sandton area. Check in was easy and fast. Hotel staff friendly on check in. Room was neat, clean and comfortable. Check out was seemless. Proper
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: November 2019
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Location
Cleanliness
Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is very clean, highly hygienic, comfortable and safe. I wouldn't mind to visit again, I had an owesone night with bottomless coffees. And your staff was very friendly that good a which is good
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: November 2019
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SUN1-HOTELS, Owner at Ecomotel Grayston
Responded 25 Nov 2019
Dear bpkhethi, Thank you for taking the time to provide a review of our hotel and for sharing your experience. It is always a pleasure to receive positive feedback and your comments are greatly appreciated. We look forward to welcoming you back in the near future. Yours sincerely, SUN1 Hotels Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like thank the staff for calling me to let me that they found something i left behind after I had checking out and were keeping it at the reception desk for me . Friendly helpful and a pleasant staff and a nice place to stay when far from home . Thank you guys . Valentino
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Date of stay: September 2019
Cleanliness
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SUN1-HOTELS, Owner at Ecomotel Grayston
Responded 19 Sept 2019
Dear Valentino M, Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback and your comments are greatly appreciated. We will most certainly pass this message on to the hotel staff. We look forward to welcoming you back in the near future. Yours sincerely, SUN1 Hotels Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The guy at the reception on our arrival was very welcoming and friendly, Nhlanhla, he took us to our rooms and showed us around. He even gave us great tips on places we could visit just for fun, I'd absolutely come back again should I go to Santon anytime soon.
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: May 2019
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SUN1-HOTELS, Owner at Ecomotel Grayston
Responded 29 May 2019
Dear Climber68364439340, Thank you for taking the time to provide a review of our hotel and for sharing your experience. Your comments have been noted and are greatly appreciated. We look forward to welcoming you back in the near future. Yours sincerely, SUN1 Hotels Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The lady at reception on Friday evening needs coaching in customer service. She was rude, abnoxitious, and xenophobic. She could see payment was made on line. I have 250 members of staff, who travel regularly and hence our need to accommodate them affordably. The attitude of this rude receptionist means we will never use SUN1 again. We will also be writing and blogging about the same. By the way when you have taken payment online, why do you then need to take an imprint of my credit card. This is a security risk and forbidden almost everywhere else in the world. Should m card have subsequent fraudulent transactions, I will sue SUN1. You own staff could use these imprints with criminal minded persons to create duplicate cards. Your rude receptionist would not hear the same and hardly listened. Lastly, I have stayed in 7 star hotels across the world regularly but never been asked for passports for everyone of the persons being accommodated. I gave my ID details and paid by credit card - why then do you need the passports of my staff? All in all my experience was pathetic and poor, almost entirely because of the attitude of your receptionist who is a complete discredit to SUN1. I have had the energy to write as I was pissed off but can imagine many others have simply decided to move on. Had I not paid in advance online, my staff would have stayed elsewhere. That is certain. Please coach your staff that the customer pays their wages and must be respected.…
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: March 2019
Value
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Location
Cleanliness
Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SUN1-HOTELS, Owner at Ecomotel Grayston
Responded 15 Apr 2019
Dear Robinvela, Thank you for informing us of your recent experience at our Hotel. We appreciate you taking the time to do so as guest feedback forms a vital role in our operations. Even though our Hotel Manager has been in contact with you directly, we would like to offer our sincere apologies for the unfavourable impression that resulted in this instance. Yours sincerely, Sun1 Hotels Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Once again, everything was perfect, thank you ! The Sun1 Wynberg Team, as with all the Sun1 Teams in South Africa, do their mother Company, Tsogo Sun, proud. Great location, great Staff, great service, as always !
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: January 2019
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SUN1-HOTELS, Owner at Ecomotel Grayston
Responded 16 Jan 2019
Dear 742lucasn, We are delighted to hear that you enjoyed your stay with us. Thank you for your compliments and we look forward to welcoming you back again soon. Yours sincerely, SUN1 Hotels Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Even if the breakfast is outsourced it needs to be improved and value for money must be considered. Some times we want to leave early for work because of the traffic and the breakfast is open at 06:30 and you have to leave without breakfast when you have money in your account.
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: October 2018
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SUN1-HOTELS, Owner at Ecomotel Grayston
Responded 19 Nov 2018
Dear Zwelethu, Thank you for taking the time to share your recent experience at our hotel. Your constructive comments have been noted and will help us improve the overall guest experience. We do hope that you will continue to make use of our Hotels and we look forward to welcoming you back in the future. Yours sincerely, SUN1 Hotels Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Value for money. I recommend this to anyone. Location is fantastic. Not far away from Sandton Gautrain station. Suburban location is tranquil. However, management must watch the issue of deposit taking for guest to receive services.
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: June 2018
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SUN1-HOTELS, Owner at Ecomotel Grayston
Responded 02 Jul 2018
Dear Galleon009, Thank you for taking the time to provide a review of our hotel and for sharing your experience. We're happy to hear that you enjoyed your stay and also want to thank you for your constructive comments which will help us improve the overall guest experience. We look forward to welcoming you back in the near future. Yours sincerely, Sun1 Hotels Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.