The atmosphere is very cold and unwelcoming. When I checked in I felt like I was more of a hustle for them than anything else. Bathroom took too long for the water to drain and phone was not working. Food was ok, bed was good. The breakfast has a very small selection however their omelette is really good. DO NOT USE their Transfer Service take Uber it’s better priced (less than half of what their transfer service charges) and reliable. I was left stranded in the middle of nowhere for 30min until I took an uber after they didn’t reply to my messages and calls. Evening shift at the front desk and porter service is friendly and they are the only ones that made me feel I was at a hotel meant to welcome guests.
I was pleasantly surprised to find a welcome card and Easter cookie when I arrived on Monday evening. That made me smile instantly. However the rest of the service is mediocre. Fresh out of the crippling lockdown you would think the hotel industry would do more to attract patrons but sadly this was not so. One of the things that they could consider is giving guests rooms with a view. my view from room 203 was dismal considering that the hotel has fantastic views of Hyde Park. I am a vegetarian my meal was the same on both nights not much creativity from the chefs. The room and bathroom is large and tastefully decorated. I loved the sunset view from the bar area and this could become a trendy spot again.
initial thoughts on arrival... 'cold atmosphere', more like a hospital, not welcoming. Also, although not hotel specific there are numerous telecom towers in the vicinity and surrounding area, if you're sensitive to this ...stay well away. Have to say I was not impressed with the officious duty manager, all other staff were fine. Bottom line ... not recommended
We stayed at the Southern Sun Hyde Park for 3 nights in October. Superior king ( Room 122) . Comfortable room with a bath . Room overlooking the city but also the restaurant…. It was noisy at night so we asked to be moved to a quieter part of the hotel. The staff ( Lydia) was very accommodating with the move. We moved to nr 130. Beautiful view over the city. No noise at all at night ( even though there was a band on the following two nights) . The breakfast personel ( Victor and team) was amazing and catered to all our needs. Attentive and knew us by name. Very professional. Overall a relaxing stay.
Great place for conducting business interviews. Not only does it provide a professional look and feel but the service is of the highest standard. Great and amazing views with quality furniture to impress. Best burger I have had in Johannesburg so far(Hyde Park Burger - Medium). Nice little hidden gem.
Enjoyed my visit here. Very nice tea and coffee. Sunday tea is lekker and very enjoyable. So much cake and the pool is great as well. Can hear the animals roar at the zoo. Gets a guy a great feeling. Great
i used Southern Sun Hyde Park Sandton for a holiday Johannesburg, it was not a good stay due to the following reason. the bed was too old and uncomfortable dinner not good, the menu was limiting breakfast was so bad, they can blame it on covid, but it looked like they just dont want to spent the money they get from customers
I booked this hotel as I needed to be in the Hyde Park area for meetings. I am really happy I did. I found it better than many MUCH more expensive hotels that I have stayed at. From the massive warm welcome I received on arrival at the front door and front desk, to the friendly staff at breakfast. It was all fantastic. If only other hotels would realise that the friendliness of staff on arrival can set the tone for the entire stay. I booked a superior room which was on the third floor facing Sandton. The room was adequate, clean and everything worked (including a great shower). The WiFi was simple to connect to, and worked straight away! The breakfast was great too. I will stay here again.
Pleasant location,highly professional and efficient staff thoughout my stay. However, when you make a booking, I advise you to request a room that faces the street rather than the inner courtyard. This is where the air-conditioning of the adjacent shopping mall is located. Although I was on the 3rd floor, I could hear the noise. Other than that, I have no complaint. The rooms are spacious, modern, clean. Towels and sheets changed regularly. Staff is friendly and efficient.
I use Southern Sun Hyde Park Sandton for my business travels very often. I am never disappointed. Service level is consistently high all the time. Well done to the team. A warm welcome at the reception and well cleaned up rooms are things that attract me to this hotel.