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Holiday Inn Sandton - Rivonia Road, an IHG Hotel

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123 Rivonia Road, Sandton 2196 South Africa
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Traveller (274)
Room & Suite (80)
Dining (20)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Sandton - Rivonia Road, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 84 in Sandton
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Sandton, Rivonia Road, located in the heart of Gauteng's corporate, financial and shopping mecca. This cosmopolitan hotel is in close proximity to OR Tambo International Airport, and 500 metres from the Sandton Gautrain station, which is 2 stops away from Johannesburg CBD. Close to attractions such as the Sandton Convention Centre, Sandton City Shopping Centre and Nelson Mandela Square, this is the perfect Holiday Inn in Johannesburg for any business or leisure guest. Our lobby features glittering handmade chandeliers and a 10-metre long fireplace where one can relax and surf the complimentary wireless Internet available to all guests. Within the lobby is our Chairman's bar, the perfect spot to grab a hot cup of coffee and a delicious fresh pastry before you start your day.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Wine / champagne
Rooftop bar
Shuttle bus service
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Housekeeping
Room service
Safe
VIP room facilities
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, French, Afrikaans, Croatian and 3 more
800Reviews8Q+A100Room tips
Traveller rating
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frankfurness wrote a review Mar 2022
Orlando, Florida508 contributions238 helpful votes
This is a lovely hotel, but a little mismanaged, staff need training… I have stayed here before and because of my Intercontinental Platinum status always get a room upgrade. My room was beautiful, spacious and luxurious and I would say the best in the world for the Holiday Inn group. Staff did not know about the different IHG levels and there was no welcome or special treatment for platinum members. We automatically get a 4 pm check out as Platinum, but the front desk lady insisted that the latest check out was 2pm, even though the hotel was empty. The pool and gym are nice, but small and the wonderful Sky bar does not operate any longer. When I went to the downstairs bar and ordered a glass of red, I could not get my selection as they could not open the bottle, the reason, no corkscrew in the hotel. In the evening I enquired about the prices of the single malts and they had no clue and had to go searching for a price list. When I asked for the general manager or f&b manager or duty manager, I was told that none of them were available as they all finish at 5pm. So basically, there is no management after 5. Despite that, all of the staff were amazing, friendly, happy and lovely to deal with. WiFi is good and parking is free👍🏻 This hotel is located in the best area in Sandton and with the rooms, decor and finished could easily be a 5 star hotel anywhere in the world. With proper management and training, this could be the best Holiday Inn in the world and I have been to many, Would I stay here again…absolutely…. It is convenient, luxurious and comfortable.
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Date of stay: March 2022Trip type: Travelled
Room Tip: Get a high room away from the elevators
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1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Sandton - Rivonia Road, an IHG Hotel
Responded 25 Mar 2022
Hi frankfurness, I appreciate your taking the time of the day to share your review with us. We are committed to providing you with an excellent hotel encounter. I am sorry for the problems you encountered during your stay. Trust that I have shared your valuable feedback with the managerial team as a tool to enhance our service and lodging experience. We value your continued loyalty as an IHG Rewards Platinum Elite member, and I hope you can allow us to make up for the shortfalls. Warm regards, Zel N. Case Manager IHGService
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Lino D wrote a review Feb 2022
15 contributions18 helpful votes
I was not sure what to expect but have been pleasantly surprised. The staff is extremely friendly and try very hard to welcome,accommodate and make you feel at home from the doorman, the receptionists, the housekeepers...to the deputy-manager. Rooms are very comfortable too. Highly recommended!
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Date of stay: February 2022
Value
Rooms
Service
Trip type: Travelled
Room Tip: Nice places to shop, eat or go out very close by.
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Response from Nisha Makkan, Other at Holiday Inn Sandton - Rivonia Road, an IHG Hotel
Responded 2 weeks ago
Dear Linod602 Thank you so much for your recent visit to Holiday Inn Sandton and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met and exceeded your expectations. Your comments have been shared with all members of the team. We look forward to welcoming you back to the hotel. Kind Regards Nisha Makkan Front Office Manager
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TATAN wrote a review Mar 2020
Kauai, Hawaii449 contributions109 helpful votes
I’m staying here for the last day before SA total lockdown tomorrow. What a sad day for all here. Staffs here are friendly and pleasant nevertheless hiding behind their sorrows and pains with no guests coming in after this. Shoutout to Mr Alfred from concierge who ran errands for me tirelessly. He was pleasant and no questions too troublesome for him. I hoped all at HI will get over this pandemic soon and resume great service as always provided by IHG properties. Good spaced room as vouched by a spire elite members. Mall is just conveniently located next door! And Nelson Mandela Square located stones throw away by shuttle.
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Date of stay: March 2020Trip type: Travelled
2 Helpful votes
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Response from Nisha Makkan, Other at Holiday Inn Sandton - Rivonia Road, an IHG Hotel
Responded 2 weeks ago
Dear TsuyoshiToda Thank you so much for your recent visit to Holiday Inn Sandton and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met and exceeded your expectations. Your comments have been shared with all members of the team. We look forward to welcoming you back to the hotel. Kind Regards Nisha Makkan Front Office Manager
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Jaclyn F wrote a review Feb 2020
Singapore, Singapore5 contributions4 helpful votes
I will like to compliment the staff here in Sandton holiday hotel who are very friendly ! Especially vusi who is the hotel staff standing by the lift to greet the guests. He is so friendly and always smiling to guests. He has so much enthusiasm and it’s so pleasant to be greeted by his smiles every time we use the lift. He is a great asset to the hotel and I wish him all the best and he should be rewarded by the hotel management! Please do return smiles back to him when you visit this hotel. Highly recommended for people who want to have a wonderful stay in Johannesburg. Jaclyn foo
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Date of stay: February 2020Trip type: Travelled
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Response from Debpi, General Manager at Holiday Inn Sandton - Rivonia Road, an IHG Hotel
Responded 26 Feb 2020
Dear Jaclyn Thank you for your lovely review. We will definitely acknowledge Vusi ! We hope you have traveled safe and we look forward to welcoming you again soon. Kind Regards Deborah Pillay General Manager
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kevin c wrote a review Feb 2020
Watford, United Kingdom97 contributions17 helpful votes
Check-in was well organised for the big group, Rooms are spacious with a large comfortable bed. Good walk in shower as requested. The safe provided is not bolted to the furniture which is NOT a good feature! Lots of choice for breakfast with an efficient egg station. Roof top pool is a good place to relax. Had dinner one night, Service is a bit hap-hazard, however the food was good.
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Date of stay: February 2020
Value
Location
Service
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Response from Debpi, General Manager at Holiday Inn Sandton - Rivonia Road, an IHG Hotel
Responded 17 Feb 2020
Dear Kevin C Thank you for your detailed review and feedback. It allows us to continuously improve our service. We trust you have traveled safely and look forward to welcoming you back again soon. Kind Regards Deborah Pillay General Manager
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Mark V wrote a review Jan 2020
Adelaide, Australia2 contributions
My wife and I stayed at the Holiday Inn Sandton, Rivonia Road for 10 days. We were felt part of the family from the minute we checked in and nothing as too much for any of the staff. The Senior management, the front desk staff, the dining staff and the bar staff were all exceptional. I big thank you especially to Winnie who was not only helpful but very sympathetic to the cause of the Australian bush fires which is very close to us. I simply cannot thank the staff enough and wish them all a wonderful year ahead. The first night the hotel dropped us off at a nearby restaurant and had arranged for the restaurant to drop us off. We felt safe at all times in Sandton as the hotel is very close to everything you would like to see. Please support this hotel as the staff deserve it!
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Date of stay: January 2020
Cleanliness
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Response from Debpi, General Manager at Holiday Inn Sandton - Rivonia Road, an IHG Hotel
Responded 09 Jan 2020
Dear markvS8654CS Thank you for your lovely review and recognition of the team! We strive to ensure that the Holiday Inn brand service and standards are always delivered. Have a wonderful 2020 and we hope to welcome you again. Kind Regards Deborah Pillay General Manager
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Tomb663 wrote a review Dec 2019
London, United Kingdom23 contributions11 helpful votes
Really charming staff but everything else was dodgy. Prostitute openly plying her business in the "Chairman's Bar"; the doormen taking bribes from unauthorized taxis when you need a car (can be risky in Joburg); room safe not attached to anything so can be picked up and carried off; broken metal plug in the sink that the cleaner can see is broken but has done nothing about; and impossible to make an outside call from the room without going through the operator. All a bit of a metaphor for the downward trajectory of the country.
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Date of stay: December 2019
Rooms
Cleanliness
Service
Trip type: Travelled
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Response from Debpi, General Manager at Holiday Inn Sandton - Rivonia Road, an IHG Hotel
Responded 11 Dec 2019
Dear Tomb663 Thank you for your review . Please contact me directly on :deborah.pillay@tsogosun.com so that we can investigate this properly. Kind regards Deborah Pillay General Manager
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charl h wrote a review Dec 2019
Dubai, United Arab Emirates36 contributions44 helpful votes
The staff of the Hotel are great, lots of smiles and very friendly. The hotel restaurant and bar is pretty good and the fact that the hotel is connected to a shopping mall is great. The rooms and passages are starting to look a little tired though and do require an upgrade.
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Date of stay: November 2019Trip type: Travelled
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Response from Debpi, General Manager at Holiday Inn Sandton - Rivonia Road, an IHG Hotel
Responded 11 Dec 2019
Dear 632charlh Thank you for your review and feedback. This has been shared with the team and allows us to work on improving our service. We hope to welcome you again soon. Kind Regards Deborah Pillay General Manager
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Midlifetourist wrote a review Nov 2019
Wigan323 contributions162 helpful votes
Location: The Holiday Inn in Sandton is in a fantastic location, just a five minute walk from Nelson Mandela Square. We felt perfectly safe in the area in daylight, possibly walking after dark isn’t such a good idea. The hotel has great views of Sandton and surrounding areas including Hillbrow Check In: After an overnight and very long flight from the UK, we arrived at the hotel early, not expecting to be allowed to check in. The front desk were fantastic, sending us for a coffee in their bar, while they got a room ready for us. We were checked in by 11.00am at no extra charge Room: We had a modern, clean and comfortable room with flat screen tv with some great premium channels included. The bed was super comfortable with a choice of pillows. There was slight confusion with the safe as some rooms had upgraded safes and others didn’t and the staff didn’t seem to know the passcode of some of the safes. This was sorted out quickly for us. We also had an issue with the air conditioning, which didn’t cool the room properly on the first night. This was reported to reception the next morning and was repaired and working perfectly when we returned back to the afternoon mid-afternoon. Service: Service throughout our stay was fabulous, from the moment that we arrived early and reception pulled out the stops to get us into a room early, to the repairs on the air conditioning system and always with a big happy smile and polite chatter Check Out: We checked out early morning, when it was quite busy but without any fuss – the team were on top of everything. Summary: I would stay here again, when visiting Johannesburg. The hotel is in good condition with a superb gym and rooftop pool. The hotel has a shuttle to the Gautrain which connect Sandton with Or Tambo Airport and also the CBD, but as I said above, its only a short and safe daylight walk.
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Date of stay: September 2019
Value
Location
Service
2 Helpful votes
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Response from Debpi, General Manager at Holiday Inn Sandton - Rivonia Road, an IHG Hotel
Responded 11 Dec 2019
Dear Midlifetourist Thank your for taking the time to write such a detailed review on your recent stay at our hotel. We appreciate the feedback and this has been shared with the team. We hope to welcome you again soon. Kind Regards Deborah Pillay General Manager
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Werner de Jager wrote a review Oct 2019
Vredendal, South Africa109 contributions16 helpful votes
First time visit and was thoroughly impressed about the service. Check in went real fast. Was immediately upgraded to a executive room due to Spire elite status. Spacious room. Big bathroom. Relaxed double sofa. 2 relaxing chairs. Indeed a leader compared other leading brands with executive rooms. Bedding was clean and fresh. Had both dinner and breakfast in my room. The food was average. Shuttle service was good to and from Nelson Mandela Square. One bad aspect is the lounge service. Although its free for executive rooms and status clients, the servings is not good. The Hilton Lounge in Sandton has much better servings with unlimited drinks and good canapes. Will definitely come back just because the executive room is bigger and 'better' than other leading brands.
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Date of stay: October 2019
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Response from Debpi, General Manager at Holiday Inn Sandton - Rivonia Road, an IHG Hotel
Responded 11 Dec 2019
Dear Werner d Thank you for your review and detailed feedback. This has been shared with the team and allows us to improve our service. We are delighted that you will return to stay with us and look forward to welcoming you! Kind Regards Deborah Pillay General Manager
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PRICE RANGE
US$79 - US$103 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn sandton - rivonia road hotel sandton
LOCATION
South AfricaGautengGreater JohannesburgSandton
NUMBER OF ROOMS
301
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Frequently Asked Questions about Holiday Inn Sandton - Rivonia Road, an IHG Hotel
Which popular attractions are close to Holiday Inn Sandton - Rivonia Road, an IHG Hotel?
Nearby attractions include Sandton City Mall (0.3 km), Mushroom Park (0.4 km), and 24 Central Mall (0.4 km).
What are some of the property amenities at Holiday Inn Sandton - Rivonia Road, an IHG Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Holiday Inn Sandton - Rivonia Road, an IHG Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Sandton - Rivonia Road, an IHG Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Sandton - Rivonia Road, an IHG Hotel?
Conveniently located restaurants include The Bull Run Restaurant, Tashas The Marc, and Saint Restaurant.
Are there opportunities to exercise at Holiday Inn Sandton - Rivonia Road, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Sandton - Rivonia Road, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Sandton - Rivonia Road, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Sandton - Rivonia Road, an IHG Hotel have airport transportation?
Yes, Holiday Inn Sandton - Rivonia Road, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Sandton - Rivonia Road, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Sandton - Rivonia Road, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Sandton - Rivonia Road, an IHG Hotel?
The staff speaks multiple languages, including English, French, German, Croatian, Afrikaans, Zulu, and Xhosa.