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Protea Hotel Fire & Ice! Pretoria Menlyn

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Traveller (70)
Room & Suite (106)
Dining (43)
Overview
  • Excellent40%
  • Very good36%
  • Average16%
  • Poor6%
  • Terrible2%
Travellers talk about
“menlyn mall”(26 reviews)
“infinity pool”(5 reviews)
“trendy hotel”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from Protea Hotel Fire & Ice! Pretoria Menlyn
Special Offer: Member Rates
Hotel packages
Hotel deals
Offers from Protea Hotel Fire & Ice! Pretoria Menlyn
Special Offer: Member Rates
Hotel packages
Hotel deals
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Reviews (268)
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248 results
Traveller rating
94
90
43
14
7
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LanguageEnglish
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94
90
43
14
7
Show reviews that mention
All reviewsmenlyn mallinfinity pooltrendy hotelrooms are smallroom servicebusiness stayshopping centrestandard roomshuttle serviceconvenient locationchecking outsouth africabreakfast was excellentbreakfast and dinnereasy accesssafe parkingattention to detail
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1 - 5 of 248 reviews
Reviewed 3 days ago

I stayed 5 days in this hotel. The service was not good, especially as the staff is quite unfriendly. The decoration is urban modern style, with dark grey walls, dark curtains, in a square box. It looks like a disco. The day of the check-out,...More

Thank Pietisa
Response from AnleB2, Guest Relations Manager at Protea Hotel Fire & Ice! Pretoria MenlynResponded 3 days ago

Dear Pietisa, One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our GUEST, your feedback regarding the service our TEAM provided caught my attention. I am very sorry to...More

Reviewed 1 week ago via mobile

I stayed at the hotel for two nights for a work trip. Pros: Friendly check-in staff. Comfortable bed. Cons: The shower is not in separate area with a door; it's on the side separated by a partial glass partition. With the room slightly cold, taking...More

Thank transcience
Response from AnleB2, Guest Relations Manager at Protea Hotel Fire & Ice! Pretoria MenlynResponded 1 week ago

Dear transcience, Thank you for sharing your recent stay experience with us. True GUEST feedback is our only true yardstick to measure our GUEST satisfaction against our GUEST service delivery. We have a passion to make every GUEST experience extraordinary and although we have reached...More

Reviewed 2 weeks ago via mobile

The hotel was great it was very clean as you expect from a well known hotel company. The room was great. We where unexpectedly upgraded which was nice the buffet in the morning was good not exceptional but still very good and the service when...More

Thank GeordiB2
Response from Anle B, Guest Relations Manager at Protea Hotel Fire & Ice! Pretoria MenlynResponded 2 weeks ago

Dear Geordi B, It was such a delight to have you stay with us and we are overjoyed to hear that you had such an amazing stay. We believe that breakfast is the most important meal of the day and thus we ensure that there...More

Reviewed 2 weeks ago

This hotel was noisy, loud music bleeding into my room every night. Restaurant was overcrowded, service was slow, and prices were above average for SA. Rooms were clean, but way too loud to sleep until after the party dies down at 1 or 2am. Probably...More

Thank vtecnogeek
Response from Anle B, Guest Relations Manager at Protea Hotel Fire & Ice! Pretoria MenlynResponded 2 weeks ago

Dear vtecnogeek, Thank you for taking the time to share your experience in regards to your recent visit. The social Fire & Ice! brand strive to invite our GUESTS to share in the vibrant vibe and starting the weekends early with a warm-up session to...More

Reviewed 3 weeks ago

Hotel is conveniently located next to the highway but you can't hear the traffic in your rooms. It's also across the street form the Menlyn Mall, a huge mall with stores and restaurants. There is complimentary parking in their garage with 24hr security. Checking in...More

Thank freddiemv2
Response from Anle B, Guest Relations Manager at Protea Hotel Fire & Ice! Pretoria MenlynResponded 2 weeks ago

Dear freddiemv2, Thank you for taking the time to share your experience with us. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel TEAM takes in providing exceptional...More

View more reviews
About
Description
Sitting pretty in the buzzing lifestyle precinct of Summit Place in Menlyn Pretoria, Protea Hotel Fire & Ice! by Marriott(R) Pretoria Menlyn is by far the coolest hotspot in the city. Whether you're swinging ...More by for a designer cocktail in our trendy bar, indulging in a delicious meal in the outdoor living room, chilling in our chic rooms or getting down to business in our state-of-the-art conference spaces, every moment is designed to take your experience to a whole new level of awesome. Conveniently located just off the N1 on the Garsfontein off-ramp within easy reach of Pretoria CBD, Protea Hotel Fire & Ice! by Marriott(R) Pretoria Menlyn is slap bang in the middle of the action. Not to mention being within walking distance of Menlyn Mall, and right near the second largest number of embassies in the world (after Washington DC of course). Live it up in full colour and turn the volume to the max at Protea Hotel Fire & Ice! Menlyn Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Shuttle Bus Service
Wheelchair Access
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveller (70)
Room & Suite (106)
Dining (43)
Pool & Beach (6)
Business Centre & Event Rooms (9)
Family and Play Areas (1)
Questions & Answers
Ask a question
Devo Z
20 January 2018|
AnswerShow all 7 answers
Response from meyerdj | Reviewed this property |
I must comment that the quality of the food is excellent, the staff in the kitchen are very professional, the food is prepared and festively presented. I am sure that the issue I had with the waiters was addressed and if... More
2
Votes
Room Tips
"If you want to sleep well, request a room far down the hall away from elevators."
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"Request a room at a higher level as load music plays in the bar or restaurant."
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"When making your online bookings, list your room preferences. I am sure the hotel will accommodate these..."
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"Insist on a room facing away from the road."
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