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Protea Hotel Fire & Ice! Pretoria Menlyn

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221 Garsfontein Road Menlyn Summit Place Precinct, Pretoria 0181 South Africa
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (161)
Room & Suite (72)
Dining (51)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Protea Hotel Fire & Ice! Pretoria Menlyn
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 100 hotels in Pretoria
Location
Cleanliness
Service
Value
Sitting pretty in the buzzing lifestyle precinct of Summit Place in Menlyn Pretoria, Protea Hotel Fire & Ice! by Marriott(R) Pretoria Menlyn is by far the coolest hotspot in the city. Whether you're swinging by for a designer cocktail in our trendy bar, indulging in a delicious meal in the outdoor living room, chilling in our chic rooms or getting down to business in our state-of-the-art conference spaces, every moment is designed to take your experience to a whole new level of awesome. Conveniently located just off the N1 on the Garsfontein off-ramp within easy reach of Pretoria CBD, Protea Hotel Fire & Ice! by Marriott(R) Pretoria Menlyn is slap bang in the middle of the action. Not to mention being within walking distance of Menlyn Mall, and right near the second largest number of embassies in the world (after Washington DC of course). Live it up in full colour and turn the volume to the max at Protea Hotel Fire & Ice! Menlyn
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Babysitting
Free shuttle or taxi services
Secured parking
Wifi
Infinity pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
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Hotel links
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335Reviews6Q+A53Room tips
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Popular mentions
Ernest wrote a review May 2021
53 contributions2 helpful votes
+1
absolutely amazing service .all the staff were friendly from front desk to the dining staff.the room was perfect and very clean . the quality of food was outstanding as well as the breakfast set up. highly recommend this hotel .
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Date of stay: May 2021
Rooms
Service
Sleep Quality
Trip type: Travelled on business
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KhristinaMo wrote a review Sep 2020
Midrand, South Africa14 contributions
The hotel was super loud and the reception staff were sluggish and not really as on top of it as hotel staff usually are. Lady at reception had her mask under her nose - defeats the purpose. As I was checking out the printer wasn't working and couldn't get my tax invoice, to top it if the person with the remote for the door could see I was getting out but was so absent-minded that the door started closing in on my bag and arm before they could open the door for me. Room was tiny and cold, only saving grace was the restaurant staff who brought food to my room - great food, great service.
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Date of stay: September 2020Trip type: Travelled on business
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Response from Jacqueline Basson, General Manager at Protea Hotel Fire & Ice! Pretoria Menlyn
Responded 15 Sep 2020
Dear KhristinaMo, Thank you so much for taking time to share your feedback on your recent stay with us. I would like to reach out to you and would appreciate it, if you could forward me your contact details on the below email address. I look forward to hearing from you. Sincerely, Bosele Mogamisi Deputy General Manager bosele.mogamisi@proteahotels.com
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Morton F wrote a review Mar 2020
18 contributions4 helpful votes
The hotel looks nice but the executive suite is so poorly designed. From a tiny closet that can hotel 6-8 hangers, to a ridiculous bath/shower combo that insures that water makes a mess everywhere (don't put toiletries on vanity!) to dark out drapes that can only be accessed by standing on the sofa. All staff, other than the front desk manager were warm and friendly, but that doesn't help when they serve lukewarm coffee in the morning or warm bottles of white wine in the afternoon. We cut short our stay after 2 days and spent an additional 12 days elsewhere. Beginning early in the evening a disk jockey blasted music so loudly in the bar area, that it made it very difficult to remain nearby.
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Date of stay: March 2020
Location
Cleanliness
Service
Room Tip: I can't imagine that there are any good rooms. I stayed in their high end suite and I had to...
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Response from Jacqueline B, Manager at Protea Hotel Fire & Ice! Pretoria Menlyn
Responded 26 Mar 2020
Dear Morton, Thank you for taking the time to share your valuable feedback. My name is Zuannette Viljoen and I am the Duty Manager at the Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 012 471 8600. I look forward to speaking with you in order to restore your confidence in the Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn. Sincerely, Zuannette Viljoen Duty Manager Protea Hotel Fire & Ice! by Marriott Menlyn zuanette.viljoen@proteahotels.com .
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Kristin R wrote a review Mar 2020
1 contribution
The hotel was immaculate and modern, and staff were attentive, genuine, and helpful. I had my iPhone stolen during the conference I was teaching and the staff were all incredibly helpful and compassionate through that ordeal. Special shout out to Johannes in security and Bosele Mogamisi, the Deputy General Manager, who graciously let me use her personal office and phone to deal with the fall out of that unfortunate event, and checked in with me daily to ensure I was getting everything sorted with the least amount of hassle possible.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: If you need total quiet, ask to be placed on the opposite side of the hotel from the outside bar,...
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Response from AnleB2, Guest Relations Manager at Protea Hotel Fire & Ice! Pretoria Menlyn
Responded 07 Mar 2020
Dear V9111YLkristinr, Thank you so much for taking the time to share your most valuable feedback with us. We are passionate in ensuring that our GUESTS feel valued and cared for and most certainly doing everything we can to minimise your inconvenience at all times. It was a true pleasure to be of your service and we are over the moon to hear that our TEAM managed to turn your moment of misery into a moment of magic. We hope to welcome you back whenever your travel needs bring you back to Menlyn. Warm regards, GUEST Relations Manager
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Jane Eel wrote a review Feb 2020
1 contribution1 helpful vote
Minimalistic is on another level at this hotel. Makeshift cupboards, tiny rooms, barely there bathroom privacy, shower designed without much thought, overpriced breakfast,booking inconsistencies resulting in constant battle with unhelpful staff. Really bad experience altogether.
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Date of stay: February 2020Trip type: Travelled with family
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Response from AnleB2, Guest Relations Manager at Protea Hotel Fire & Ice! Pretoria Menlyn
Responded 26 Feb 2020
Dear OrdinaryConsumer, Thank you so much for taking some of your valuable time to share your feedback with us. We are passionate and serious about delivering on exceptional GUEST service experiences. We are saddened to hear that during your stay we did not quite hit our goal in meeting your expectations. As a teachable moment, I would love to discuss your concerns with you directly as this will give us the opportunity to address possible areas of improvement and ultimately ensure that we keep up with our GUESTS' needs. Whenever you have a moment, please feel free to contact me via my below contact details. Looking forward to hearing from you. Warm regards, Anlé Britz GUEST Relations Manager anle.britz@proteahotels.com 012 471 8624
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PRICE RANGE
US$65 - US$114 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Protea Hotel Fire & Ice by Marriott Pretoria Menlyn
LOCATION
South AfricaGautengPretoria
NUMBER OF ROOMS
178
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Frequently Asked Questions about Protea Hotel Fire & Ice! Pretoria Menlyn
Which popular attractions are close to Protea Hotel Fire & Ice! Pretoria Menlyn?
Nearby attractions include Menlyn Maine Central Square (0.9 km), Menlyn Park Shopping Centre (0.6 km), and Sun Arena (1.1 km).
What are some of the property amenities at Protea Hotel Fire & Ice! Pretoria Menlyn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Protea Hotel Fire & Ice! Pretoria Menlyn?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Protea Hotel Fire & Ice! Pretoria Menlyn?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Protea Hotel Fire & Ice! Pretoria Menlyn?
Conveniently located restaurants include Caraffa Restaurant, Forti Grill & Bar, and Baobab Cafe.
Are there opportunities to exercise at Protea Hotel Fire & Ice! Pretoria Menlyn?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Protea Hotel Fire & Ice! Pretoria Menlyn have an airport shuttle?
Yes, Protea Hotel Fire & Ice! Pretoria Menlyn offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Protea Hotel Fire & Ice! Pretoria Menlyn?
Yes, dry cleaning and laundry service are offered to guests.
Does Protea Hotel Fire & Ice! Pretoria Menlyn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Protea Hotel Fire & Ice! Pretoria Menlyn?
Many travellers enjoy visiting Union Buildings (7.6 km).
Is Protea Hotel Fire & Ice! Pretoria Menlyn accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.