Protea Hotel Fire & Ice! Pretoria Menlyn

Protea Hotel Fire & Ice! Pretoria Menlyn

221 Garsfontein Road Summit Place Precinct, Pretoria 0181 South Africa
Traveller (174)
Suite
Room & Suite (74)
Protea Hotel Fire & Ice! Pretoria Menlyn
Videos (1)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all

About

4.0
#18 of 69 hotels in Pretoria
4.2 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Sitting pretty in the buzzing lifestyle precinct of Summit Place in Menlyn Pretoria, Protea Hotel Fire & Ice! by Marriott(R) Pretoria Menlyn is by far the coolest hotspot in the city. Whether you're swinging by for a designer cocktail in our trendy bar, indulging in a delicious meal in the outdoor living room, chilling in our chic rooms or getting down to business in our state-of-the-art conference spaces, every moment is designed to take your experience to a whole new level of awesome. Conveniently located just off the N1 on the Garsfontein off-ramp within easy reach of Pretoria CBD, Protea Hotel Fire & Ice! by Marriott(R) Pretoria Menlyn is slap bang in the middle of the action. Not to mention being within walking distance of Menlyn Mall, and right near the second largest number of embassies in the world (after Washington DC of course). Live it up in full colour and turn the volume to the max at Protea Hotel Fire & Ice! Menlyn
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Squash offsite
Babysitting
Secured parking
Wifi
Infinity pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Tennis court offsite
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Room service
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Trendy
Modern
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.

Location

221 Garsfontein Road Summit Place Precinct, Pretoria 0181 South Africa
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 52 out of 100
52
Johannesburg Intl Airport
38.7 km
See all flights
Lanseria Airport
38.5 km
See all flights
356Reviews6Q+A61Room tips
Traveller rating
  • 138
  • 125
  • 60
  • 23
  • 10
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Nicola wrote a review Jan 2020
Bournemouth, United Kingdom
4.0 of 5 bubbles
Stayed for 5 nights on business. Really great comfortable hotel. Lovely modern rooms. One thing to be weary about, Friday and Saturday nights they host birthday parties etc in the restaurant - causing the rooms directly above and adjacent to vibrate and feel part of the party until it ends around 10:30/11:00pm - not ideal. Pool is Olympic length for all of about 1m of it as it passes under the building overhang, so if you’re looking to keep up swim training it’s actually about a 25m pool. Breakfast had loads of options, including gluten free / dairy free options! The free shuttle to the Mall is also very helpful and easy to use!
Read more
Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnleB2, Guest Relations Manager at Protea Hotel Fire & Ice! Pretoria Menlyn
Responded 26 Jan 2020
Dear Nicola L, Thank you so much for taking the time to share your experience with us. Here that the Fire & Ice! Menlyn, we do not only strive to meet our GUESTS expectations, but exceed them and we are over the moon to hear that we managed to do exactly that. We are in the bed, breakfast, coffee and wifi business and we ensure that you do not only enjoy a superior product, but walk away with a memory filled with an experience. Thank you again for your time and we hope to welcome you back in the not too distant future for another true Fire & Ice! adventure. Warm regards, GUEST Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Santel wrote a review Feb 2020
Mbombela, South Africa
4.0 of 5 bubbles
Good food, Best Salmon in Pretoria and very very good Adult Milkshakes. Staff is excellent, facilities is very good, parking and safety very good. The welcome service in reception and in the rooms and the free milkshake is excellent. They just need to work a little on late night buffet as it looks a little bare but all and all great value and service. Going there again tomorrow.
Read more
Date of stay: December 2019
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Choose room facing away from highway - the higher the better for noise. Corner rooms are great.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnleB2, Guest Relations Manager at Protea Hotel Fire & Ice! Pretoria Menlyn
Responded 03 Feb 2020
Dear SantelV, Thank you so much for taking the time to share your most valuable feedback with us. It is always a pleasure to have you stay as one of our regulars and we are excited to welcome you back. We strive to be consistent in delivering only the best GUEST service and will continue to not only meet, but exceed on your expectations. Catch you in the bar for another one of those Grown-Up Milkshakes! Warm regards, GUEST Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
landseerc wrote a review Feb 2020
+1
5.0 of 5 bubbles
This hotel from the start is an experience. Every body is friendly and passionate about their work. This is evident from the security, check, housekeeping and the restaurants.

The hotel has vibrant and playful interior with various relaxing spaces.

Breakfast is great with small surprises which makes the breakfast almost like a journey.
Read more
Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnleB2, Guest Relations Manager at Protea Hotel Fire & Ice! Pretoria Menlyn
Responded 14 Feb 2020
Dear landseerc, As we read your feedback, we all have goosebumps. Thank you so much for taking the time to share your experience with us. It is always wonderful to hear positive feedback from our GUESTS and I can assure you that your feedback is making its rounds being shared with the rest of the TEAM. We hope that this is but one visit of many more to come! Warm regards, GUEST Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Morton F wrote a review Mar 2020
1.0 of 5 bubbles
The hotel looks nice but the executive suite is so poorly designed.
From a tiny closet that can hotel 6-8 hangers, to a ridiculous bath/shower combo that insures that water makes a mess everywhere (don't put toiletries on vanity!) to dark out drapes that can only be accessed by standing on the sofa.
All staff, other than the front desk manager were warm and friendly, but that doesn't help when they serve lukewarm coffee in the morning or warm bottles of white wine in the afternoon. We cut short our stay after 2 days and spent an additional 12 days elsewhere.
Beginning early in the evening a disk jockey blasted music so loudly in the bar area, that it made it very difficult to remain nearby.
Read more
Date of stay: March 2020
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Room Tip: I can't imagine that there are any good rooms. I stayed in their high end suite and I had to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacqueline B, Manager at Protea Hotel Fire & Ice! Pretoria Menlyn
Responded 26 Mar 2020
Dear Morton, Thank you for taking the time to share your valuable feedback. My name is Zuannette Viljoen and I am the Duty Manager at the Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 012 471 8600. I look forward to speaking with you in order to restore your confidence in the Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn. Sincerely, Zuannette Viljoen Duty Manager Protea Hotel Fire & Ice! by Marriott Menlyn zuanette.viljoen@proteahotels.com .
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jane Eel wrote a review Feb 2020
1.0 of 5 bubbles
Minimalistic is on another level at this hotel. Makeshift cupboards, tiny rooms, barely there bathroom privacy, shower designed without much thought, overpriced breakfast,booking inconsistencies resulting in constant battle with unhelpful staff. Really bad experience altogether.
Read more
Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnleB2, Guest Relations Manager at Protea Hotel Fire & Ice! Pretoria Menlyn
Responded 26 Feb 2020
Dear OrdinaryConsumer, Thank you so much for taking some of your valuable time to share your feedback with us. We are passionate and serious about delivering on exceptional GUEST service experiences. We are saddened to hear that during your stay we did not quite hit our goal in meeting your expectations. As a teachable moment, I would love to discuss your concerns with you directly as this will give us the opportunity to address possible areas of improvement and ultimately ensure that we keep up with our GUESTS' needs. Whenever you have a moment, please feel free to contact me via my below contact details. Looking forward to hearing from you. Warm regards, Anlé Britz GUEST Relations Manager anle.britz@proteahotels.com 012 471 8624
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
j889814672 wrote a review Sept 2022
Jakarta, Indonesia
2.0 of 5 bubbles
Really cannot fault the staff, but the design of this hotel is just horrendous. It's dark and cave-like and the rooms are tiny.

Check in was extremely slow (about an hour) and we were lied to several times in the process about room availabilty and availabilty of an upgrade. Ultimately we ended up in a standard room which was completely horrible. open bathroom, no closet, no room for anything. We had 3 bags and were constantly tripping over either the bags or each other just trying to move around the room.

Whomever designed this hotel had obviously never stayed in one and they tried to cram too many rooms into too small of a space. Open bathrooms? Ridiculouts. Dark everywhere? I've never used my phone flashlight so frequently.

We had planned to stay a week and checked out after one night.

No recognition of my ambassador status.

No welcome gift.

I'd suggest that this is just a place to avoid completely unless the only other option is sleeping under a bridge. You'd have much more space under the bridge.
Read more
Date of stay: September 2022
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: avoid the hotel completely
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from De Villiers Heymans, General Manager at Protea Hotel Fire & Ice! Pretoria Menlyn
Responded 09 Sept 2022
Dear j889814672, Thank you very much for your review and we sincerely appreciate your positive comment around the TEAM and their commitment to our GUESTS. We stand firmly on the belief that the personal engagements and service delivered by each and every TEAM member is what makes a hotel. It is unfortunate that we had not yet been able to have a room available on your arrival at 08h30 in the morning, as it is always our aim to assist where possible with early arrivals, late departures and upgrades for an Ambassador Elite Member. We also appreciate your comments about the design and do our utmost to ensure we serve all guests in urban, edgy and extraordinary design that embodies the Fire & Ice! Brand. We wish you safe travels further. Regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brady wrote a review Jul 2023
Chicago, Illinois
5.0 of 5 bubbles
We had the opportunity to stay at Protea Fire and Ice in Pretoria for 3 weeks and it was magnificent each step of the way. Before we arrived the staff promptly answered all our questions and concerns (it was our first time visiting South Africa so were were excited and nervous…Thank you Alisha and all!). The hotel arranged convenient airport pickup and upon arrival we were enthusiastically greeted and our accommodations were exactly as promised. We stayed in the 1 bedroom executive suite. Our room was very comfortable and quiet after a long day out and about. The staff of Fire and Ice are exceptional. They are friendly, helpful and hard working. Everyone greets you with a smile and inquires if there is anything that they can do to make your stay better. The rooms are well laid out and perfectly clean. The restaurant is excellent and lives up to their goal of the best breakfast buffet in Pretoria. The dinner buffet is equally excellent as well as anything you order off the menu. The restaurant and bar area is very upbeat and lively for a fun evening but you can also find a quiet spot inside or outside. The front desk staff were extremely helpful with itinerary suggestions and even arranged a “rescue” pickup for us when our Uber App wasn’t working due to our remote location. Though we are not big shoppers, the proximity to the mall was helpful for things we needed as well as additional restaurants. It was wonderful experience that we hope to repeat.
Read more
Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Include the breakfast buffet. They are excellent at answering any questions prior to your stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KhristinaMo wrote a review Sept 2020
Midrand, South Africa
2.0 of 5 bubbles
The hotel was super loud and the reception staff were sluggish and not really as on top of it as hotel staff usually are. Lady at reception had her mask under her nose - defeats the purpose. As I was checking out the printer wasn't working and couldn't get my tax invoice, to top it if the person with the remote for the door could see I was getting out but was so absent-minded that the door started closing in on my bag and arm before they could open the door for me. Room was tiny and cold, only saving grace was the restaurant staff who brought food to my room - great food, great service.
Read more
Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacqueline Basson, General Manager at Protea Hotel Fire & Ice! Pretoria Menlyn
Responded 15 Sept 2020
Dear KhristinaMo, Thank you so much for taking time to share your feedback on your recent stay with us. I would like to reach out to you and would appreciate it, if you could forward me your contact details on the below email address. I look forward to hearing from you. Sincerely, Bosele Mogamisi Deputy General Manager bosele.mogamisi@proteahotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WymeswoldOFB wrote a review Jan 2020
Loughborough, United Kingdom
4.0 of 5 bubbles
Out of town, so better for motorways than city centre. Very modern. Bedroom was spacious and well equipped with very good shower and decent air con. Has a small gym and outside pool. Restaurant has buffet and a la carte options - all very reasonable and good sized portions. Staff were very efficient and very happy and very helpful. Wi fi was a bit hit and miss. All in all a very reliable and stress free option.
Read more
Date of stay: January 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnleB2, Guest Relations Manager at Protea Hotel Fire & Ice! Pretoria Menlyn
Responded 20 Jan 2020
Dear WymeswoldOFB, Thank you for sharing your exceptional experience with us - even I want to stay here. We are over the moon to hear that our location played in your favour as we surely believe that the destination is key. They say the best things in life are free and we strive to not only meet, but exceed on all our GUESTS expectations throughout your stay. It was s true delight to host you and we hope to have the divine opportunity to welcome you back whenever your 'stress-free' travel needs bring you back to Menlyn. Warm regards, GUEST Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Santel wrote a review Jun 2022
Mbombela, South Africa
5.0 of 5 bubbles
So... home away from home sounds cliché but when you are in a hotel for a business meeting whilst it is your anniversary and you are far from home and they find out about it in the passing and go out of their way to make your day apart special - that is what I call Family and home away from home.

The staff that know you by name and come to look out for you upon arrival makes it feel like home. The Chef coming to greet you from the kitchen. it's just a happy place.

To Orathile, Theo, Nixon, Thembi and especially Chef Angel thank you for who you are and what you do. Thank you for the special care Angel - you will always be my Angel.
Read more
Date of stay: June 2022
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Book room away from highway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from phumelelo Sikiti, Guest Services / Front Office at Protea Hotel Fire & Ice! Pretoria Menlyn
Responded 03 Jun 2022
Dear Santel, On behalf of the entire hotel team, I want to thank you for sharing about the exceptional service you received during your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, PHUMELELO SIKITI phumelelo.sikiti@proteahotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wayne G asked a question Aug 2019
Johannesburg, South Africa223 contributions70 helpful votes
In all the photos I cannot see an actual toilet? Is the toilet in a separate room from the bathroom?
Answer from Kaydee
3 contributions1 helpful vote
Yes
Answer from LoveToTravel
Los Angeles403 contributions289 helpful votes
Hello. Bring the 3 prong or 2 prong outlet adapter. The room has multiple options for you as well as the front desk will let you borrow one as well. Same for Cape Town...my most favorite place on earth! I hope this helps!!!
Answer from Dirk M
Lephalale, South Africa67 contributions8 helpful votes
I must comment that the quality of the food is excellent, the staff in the kitchen are very professional, the food is prepared and festively presented. I am sure that the issue I had with the waiters was addressed and if you do experience any problem, please mention it to the manager right away. Enjoy your stay!
Kabelo M wrote a tip May 2024
Kimberley, South Africa19 contributions4 helpful votes
5.0 of 5 bubbles
"It get busy at dining times, the earlier the better to get the spot."
Read full review
amu m wrote a tip Mar 2024
Pretoria, South Africa78 contributions2 helpful votes
5.0 of 5 bubbles
"It's not for intimate dates but if you are looking for vibes place/sport that is not a club this will work perfectly "
Read full review
Brady wrote a tip Jul 2023
Chicago, Illinois2 contributions3 helpful votes
5.0 of 5 bubbles
"Include the breakfast buffet. They are excellent at answering any questions prior to your stay."
Read full review
Bechara C wrote a tip Mar 2023
Lebanon711 contributions144 helpful votes
4.0 of 5 bubbles
"A mall and a restaurant are very close to the hotel. Not recommended to go out at night"
Read full review
j889814672 wrote a tip Sept 2022
Jakarta, Indonesia308 contributions320 helpful votes
2.0 of 5 bubbles
"avoid the hotel completely"
Read full review
Not the right property for you?
There are more places to choose from in the Pretoria area.
PRICE RANGE
R 1,900 - R 2,570 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Protea Hotel Fire & Ice by Marriott Pretoria Menlyn
LOCATION
South AfricaGautengPretoria
NUMBER OF ROOMS
178
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

PROTEA HOTEL FIRE & ICE! PRETORIA MENLYN - Now R 1 942 (Was R̶ ̶2̶ ̶1̶5̶8̶) - UPDATED 2024 Reviews & Price Comparison (South Africa) - Tripadvisor

Frequently Asked Questions about Protea Hotel Fire & Ice! Pretoria Menlyn
Which popular attractions are close to Protea Hotel Fire & Ice! Pretoria Menlyn?
Nearby attractions include Menlyn Maine Central Square (1.0 km), Menlyn Park Shopping Centre (0.5 km), and Sun Arena (1.1 km).
What are some of the property amenities at Protea Hotel Fire & Ice! Pretoria Menlyn?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Protea Hotel Fire & Ice! Pretoria Menlyn?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Protea Hotel Fire & Ice! Pretoria Menlyn?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Protea Hotel Fire & Ice! Pretoria Menlyn?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Protea Hotel Fire & Ice! Pretoria Menlyn?
Conveniently located restaurants include Caraffa Restaurant, Forti Grill & Bar, and Baobab Cafe.
Are there opportunities to exercise at Protea Hotel Fire & Ice! Pretoria Menlyn?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Protea Hotel Fire & Ice! Pretoria Menlyn?
Yes, dry cleaning and laundry service are offered to guests.
Does Protea Hotel Fire & Ice! Pretoria Menlyn offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Protea Hotel Fire & Ice! Pretoria Menlyn?
Many travellers enjoy visiting Union Buildings (7.8 km).
Is Protea Hotel Fire & Ice! Pretoria Menlyn accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
All Pretoria HotelsPretoria Hotel DealsLast Minute Hotels in PretoriaHotels near Protea Hotel Fire & Ice! Pretoria Menlyn
Things to DoRestaurantsFlightsHoliday HomesTravel StoriesCruisesCar Hire