City Lodge Hotel Hatfield
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Avg. R 1,124 /night, 9/19 - 9/20
R 1,142
per night
R 1,010
per night
R 878
per night
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4.0
#34 of 69 hotels in PretoriaLocation
Cleanliness
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Value
Our original accommodation brand, check into City Lodge Hotels for classic service excellence in an upper mid-scale setting. Relax in the spacious, comfortable rooms; enjoy delicious breakfast, lunch and dinner to the brand’s signature #Café restaurant; take a dip in the pool; stay active in the fitness room; book that meeting or event in the boardroom and conference rooms; and unwind at the end of the day in the sundowner bar. With fast, reliable WiFi throughout your stay, we are dedicated to making your next business, leisure, and bleisure stay a testament to “easy living”. City Lodge Hotels are spread across South Africa and in Maputo, Mozambique.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Vending machine
Car hire
Conference facilities
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Desk
Fireplace
Housekeeping
Room service
Safe
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English
Location
Hilda Street, Pretoria 0028 South Africa
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 57 out of 100
57
39 Restaurants
within 1 kilometer
150Reviews3Q+A43Room tips
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Detailed Reviews
This is generally a really nice hotel, conviniently situated close to restaurants and businesses. However, a few things went wrong while I was there.
First, I was given a room key to a room that was already allocated to someone else. Imagine both mine and the other guest's shock when I opened his room with my key! Luckily he was working at the desk and not coming out of the shower or taking a nap. That kind of thing should never happen though.
Secondly, somehow the date of my departure was recorded incorrectly and a day before my set departure I had housekeeping and hotel front desk staff knocking on my door in the early evening as I was getting ready to go out. Why couldn't they have called the room phone?
Third is that being so close to restaurants can have a down side- one of the restaurants across the road had a live band one evening (a Thursday evening, so not even a weekend night) and being located in a room on the side facing the restaurants... wow! the noise was very very loud!
On the other had the lady who makes the eggs and hot breakfast is such a ray of sunshine. I would stay there again just to see her. She is so sweet and friendly and seems to remember all the guests preferences from the day before.
First, I was given a room key to a room that was already allocated to someone else. Imagine both mine and the other guest's shock when I opened his room with my key! Luckily he was working at the desk and not coming out of the shower or taking a nap. That kind of thing should never happen though.
Secondly, somehow the date of my departure was recorded incorrectly and a day before my set departure I had housekeeping and hotel front desk staff knocking on my door in the early evening as I was getting ready to go out. Why couldn't they have called the room phone?
Third is that being so close to restaurants can have a down side- one of the restaurants across the road had a live band one evening (a Thursday evening, so not even a weekend night) and being located in a room on the side facing the restaurants... wow! the noise was very very loud!
On the other had the lady who makes the eggs and hot breakfast is such a ray of sunshine. I would stay there again just to see her. She is so sweet and friendly and seems to remember all the guests preferences from the day before.
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Date of stay: February 2020Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Hatfield
Responded 03 Apr 2023
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel to be generally nice and conveniently situated. However, we are sorry to hear that there were some issues during your stay that detracted from your overall experience. We apologize for the inconvenience caused by the room key mix-up and for the incorrect recording of your departure date. We will take these issues seriously and work to improve our processes to ensure that such incidents do not occur in the future. We are also sorry to hear about the noise from the nearby restaurant and will look into ways to minimize this disturbance for our guests. We're glad that you enjoyed your breakfast and that our staff member made a positive impression on you. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are clean neat and tidy. Had a good quality sleep. Shower and bathroom was in a good condition and design is spaced well. Room was quiet and comfortable, an easy place to work. The internet connection was slow and not in a good condition to catch up with work or have online meetings. Reception and porter are lazy, not welcoming or friendly. Dinning room staff lazy and not helpful. Bar tender had to compensated for lack of service from waiters in a the half empty dinning room. The menu for dinner and breakfast had a good variety food was delicious and fulling. Although we had to clean our own table and source our coffee, cups and cutlery before we sat down to breakfast.
It is a good place to stay as long as you don't mind the lazy service staff.
It is a good place to stay as long as you don't mind the lazy service staff.
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Date of stay: December 2022Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Hatfield
Responded 19 Feb 2023
Thank you for staying with us. We are so sorry to hear about your experience. As this is not a true representation of the quality and level of excellence that we usually offer, we will certainly take your comments to heart and do what we can to make the necessary changes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived on a busy weekend as there were large events happening in and around Gauteng for the weekend. Part of the group we arrived with had had their Discovery Vitality Travel booking cancelled without their knowledge. As far as I understand, not the fault of the hotel, and in their defence it was rectified and the booking reinstated. On arrival to our room, we only had one bath towel and no hand towels so we had to request extra as we were sharing. The main problem is the area is so noisy. The street noise carries on until 2am, and then at 4:30am the taxis start with their hooting. It is unrelenting! It continues without stopping. Either the hotel need to engage with the city authorities, or they need to reinstall sound proof and insulated windows. It was horrible. I cannot understand how people could live in that area on a permanent basis. Room was otherwise comfortable and the breakfast was good. I would suggest they add water dispensers on each level, as the only one we found was outside the restaurant, and there is no drinking water provided in your room.
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Date of stay: August 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mdu Mnyakeni, General Manager at City Lodge Hotel Hatfield
Responded 2 weeks ago
Dear SaffaDuke Thank you for taking the time review us and providing us with constructive feedback. I would like to apologize that there was a delay at check-in when you arrived at the hotel. The hotel had a buzz with overwhelming early arrivals for check-in and managers on duty being stretched all over the building in sorting arrivals rooms’ requests to ensure everyone receives their room timeously. We saddened that you could not sleep at night due to the noise from outside. We are working with all relevant stakeholders to ensure we deal with the noise issues in the precinct. We have referred to our property and development department the note on the sound proof rooms and a water hydration station in each floor. We take our guest reviews and feedback to heart because we value your opinion. This is the most resourceful way of improving our service offering and customer satisfaction. I once again apologize for the experience you had. I hope you will afford us an opportunity to put right your future experience at our hotel on your upcoming stay. We will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
City Lodge, I recommend you approach the Municipality to either get the tons of clubs around the hotel to be sound proof or better sound proof the rooms!!!!!
In my whole stay every night was filled with throbbing base echo’s from loud music with the same beat through my hotel room.
Unless you want a splitting headache and feel hangover every morning without having a single drink DO NOT BOOK HERE!!!!
The worst is the balcony door does not lock it’s broken reply from staff on this was ——nothing will happen to you on the 8th floor you’ll be safe!!
So I pay to stay in a room with a balcony sliding door that can not lock but its ok because it’s on the 8th floor …with echoes of repeating beats all through the night to wake up with a throbbing head ache!!
Pathetic!!!!!
Its a pitty ….the hotel is beautiful and cafe staff are awesome but nothing makes up for continuous nights of bad sleep and feeling unsafe!
a visit in JHB with a headache and bad sleep every day!!
In my whole stay every night was filled with throbbing base echo’s from loud music with the same beat through my hotel room.
Unless you want a splitting headache and feel hangover every morning without having a single drink DO NOT BOOK HERE!!!!
The worst is the balcony door does not lock it’s broken reply from staff on this was ——nothing will happen to you on the 8th floor you’ll be safe!!
So I pay to stay in a room with a balcony sliding door that can not lock but its ok because it’s on the 8th floor …with echoes of repeating beats all through the night to wake up with a throbbing head ache!!
Pathetic!!!!!
Its a pitty ….the hotel is beautiful and cafe staff are awesome but nothing makes up for continuous nights of bad sleep and feeling unsafe!
a visit in JHB with a headache and bad sleep every day!!
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Hatfield
Responded 03 Apr 2023
Thank you for staying with us and for your feedback. We are so sorry that you experienced disrupted sleep during your stay. We are currently experiencing a high number of noise complaints due to a new club that has opened nearby, and have met with Metro police to see what can be done about it. Our landlords are also looking into the issue and taking it up with authorities in the area. We apologise for the balcony door that wouldn’t lock and will have our maintenance team look into it. Please would you let us know which room you stayed in so they can be sure to give that door extra attention. Once again, we truly regret that your stay left you feeling tired and frustrated, and not rested and relaxed, which we strive to achieve. We do hope you will choose to stay with us again for an altogether better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is well maintained and staff very friendly and attentive.
Location was convenient for where we needed to be.
There is room to improve the vegetarian options on the cafe menu, only toasted cheese available as an option.
The shower head in room 303 needs fixing.
Location was convenient for where we needed to be.
There is room to improve the vegetarian options on the cafe menu, only toasted cheese available as an option.
The shower head in room 303 needs fixing.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel Hatfield
Responded 24 Feb 2020
Thank you for staying with us and we are so glad that you had a great stay! We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Waited at reception 30 min to book in as there were a queue of people to book in but the hotel only had 1 person at the front desk to help us even though it was check-in time.
I booked 2 rooms for 4 adults and 2 children, only to arrive to be told the hotel is full and they only have 2 rooms each with just 1 double bed each. We requested extra bedding for the kids to sleep on and were just provided with 1 extra blanket after calling reception 3 times, they ended up sleeping on the floor. After requesting feedback from management they failed to come back to us and were not bothered nor did the staff at reception seem to care to come back to just ignored the issue. We also had just one hand and bath towel in our room and had to ask for this too from reception. The room's balcony door could not be shut which was a problem because the club down the street played loud music up until 2 am and then the taxi's started at 4:30 non-stop hooting for commuters.
Horrible experience would not recommend this hotel to anyone. Stayed at the City Lodge in Lynwood much better experience and staff. This hotel lacked management!
I booked 2 rooms for 4 adults and 2 children, only to arrive to be told the hotel is full and they only have 2 rooms each with just 1 double bed each. We requested extra bedding for the kids to sleep on and were just provided with 1 extra blanket after calling reception 3 times, they ended up sleeping on the floor. After requesting feedback from management they failed to come back to us and were not bothered nor did the staff at reception seem to care to come back to just ignored the issue. We also had just one hand and bath towel in our room and had to ask for this too from reception. The room's balcony door could not be shut which was a problem because the club down the street played loud music up until 2 am and then the taxi's started at 4:30 non-stop hooting for commuters.
Horrible experience would not recommend this hotel to anyone. Stayed at the City Lodge in Lynwood much better experience and staff. This hotel lacked management!
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Date of stay: July 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lindo Nkosi, General Manager at City Lodge Hotel Hatfield
Responded 04 Aug 2024
Dear Ruaan Thank you for taking the time to review your stay with us. We are saddened that your stay was not pleasant, and we regret the inconvenience you experienced. I would like to apologize that there was a delay at check-in when you arrived at the hotel. Unfortunately, it becomes beyond our control when staff members call in sick on our peak days. This resulted in the subsequent delay at check-in. However, more receptionists were scheduled and arrived for the afternoon shift which started at 14h00. To add on to that, our interface key system went off without notification and we apologize for the consequent delay in receiving your room keys. Our room categories are two options, which is; one queen bed for 2 adults in a room or two ¾ beds for two adults in the room. Our team did drop the ball when you called us and severally requested additional bedding and towels, to no supply. The hotel had a buzz with overwhelming early arrivals for check-in and managers on duty being stretched all over the building in sorting IT issues, rooms’ requests and restaurant/bar requests. These are certainly no excuses for the appalling experience you had. We take our guest reviews and feedback to heart because we value your opinion. This is the most resourceful way of improving our service offering and customer satisfaction. We had a post-mortem review of the past weekend, to reflect on our shortfalls with the team and taking corrective trainings to prevent these issues from occurring in the future. I once again apologize for the experience you had. I hope you will afford us an opportunity to put right your future experience at our hotel on your upcoming stay. We will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is central located and have great service with restaurants close by. You do not have to travel far to reach most destinations and take aways is right across the street.
Parking is convenient and check in procedure professional.
Parking is convenient and check in procedure professional.
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Date of stay: September 2021Trip type: Travelled on business
Value
Rooms
Service
Room Tip: Top floor has beatifull view over Hatfield.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Hatfield
Responded 28 Sept 2021
Thank you for staying with us and for the wonderful review. We are so glad that you enjoyed your overall stay with us and that everything met your needs and expectations. We look forward to having you stay with us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a wonderful stay at the City Lodge Hotel in Pretoria. The staff were incredibly friendly, welcoming, and always ready to assist with a smile. My room was clean, comfortable, and well-maintained, with all the amenities I needed for a relaxing stay. The hotel's central location made it easy to explore the city, and I appreciated the secure parking available. The breakfast buffet was a highlight, offering a great variety of fresh and tasty options. Overall, the atmosphere was peaceful, and I felt right at home. I would definitely stay here again and highly recommend it to others visiting Pretoria.
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Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is of international standard and is well located.
It is very clean and offers good rates.
There are lots of restaurant and a supermarket front of the hotel.
The food is good and great choice.
There was a problem with power supply. The hotel has backup generators but the aircon is not powered in such situation.
I will come back with pleasure.
It is very clean and offers good rates.
There are lots of restaurant and a supermarket front of the hotel.
The food is good and great choice.
There was a problem with power supply. The hotel has backup generators but the aircon is not powered in such situation.
I will come back with pleasure.
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Date of stay: February 2020Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel Hatfield
Responded 28 Feb 2020
Thank you for staying with us and for the wonderful review. We are so glad that you enjoyed your overall stay with us and that everything met your needs and expectations. We look forward to having you stay with us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Situated in Hatfield the City Lodge offers a decent room at a good price although some issues resulting in a better rating . Some severe misinformation given by front desk staff over issues with cleanliness of water , lied to by staff and management declined to apologize for the service . Rooms cleaned well and hotel restaurant suitable , slightly overpriced compared to local eateries.
Bar seemed to close early a few nights despite a 11pm closure advertised.
Bar seemed to close early a few nights despite a 11pm closure advertised.
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Ask for pool facing room due to noise in Main Street
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there thank you for getting in touch us. The Eye Institute is within the same area however if you are carrying a few things we would suggest you use another means of getting there. If you ask at the reception desk they will have recommendations for you.
"Terrible service at front desk. 1 hour wait as there was not enough staff and the rooms were not ready by 2pm. Didn’t get any sleep as the "Read full review
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PRICE RANGE
R 931 - R 1,107 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaGautengPretoria
NUMBER OF ROOMS
184
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingCITY LODGE HOTEL HATFIELD - Now R 1 005 (Was R̶ ̶1̶ ̶1̶8̶1̶) - UPDATED 2024 Reviews & Price Comparison (Pretoria, South Africa) - Tripadvisor
Frequently Asked Questions about City Lodge Hotel Hatfield
Which popular attractions are close to City Lodge Hotel Hatfield?
Nearby attractions include University of Pretoria Museums (0.7 km), Springbok Park National Monument (0.3 km), and Gallerie Pieter Scheenloop (0.6 km).
What are some of the property amenities at City Lodge Hotel Hatfield?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at City Lodge Hotel Hatfield?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at City Lodge Hotel Hatfield?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at City Lodge Hotel Hatfield?
Yes, free parking is available to guests.
What are some restaurants close to City Lodge Hotel Hatfield?
Conveniently located restaurants include Greenhouse On Festival, Blue Room Hatfield, and Relish Bistro.
Are there opportunities to exercise at City Lodge Hotel Hatfield?
Yes, guests have access to a pool and a fitness centre during their stay.
Does City Lodge Hotel Hatfield have airport transportation?
Yes, City Lodge Hotel Hatfield offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at City Lodge Hotel Hatfield?
Yes, dry cleaning and laundry service are offered to guests.
Does City Lodge Hotel Hatfield offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to City Lodge Hotel Hatfield?
Many travellers enjoy visiting Union Buildings (2.5 km), Sammy Marks House (4.5 km), and Melrose House (4.3 km).