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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewsnice outdoor poolwithin walking distancefront officesmall gymcomfortable staystreet noisestayed here for nightsbuffet breakfastexcellent servicehome away from homegautrainhatfieldhildawifidesktaxisestablishment
I found R500 added to my bill for breakfast which I opted out of. The front desk clerk was VERY nonchalant about this and suggested I had a takeout breakfast which I hadn't. It took about half an hour to sort this out during which...More
Thank juliangh
Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel HatfieldResponded 6 March 2018
Thank you for staying at our hotel. Please accept our apologies regarding the breakfast costs that were added to your account. We expect all of our accounts to be totally accurate so this will certainly be looked into further. We are happy to hear that...More
A very good and decent hotel with friendly and beautiful staff.My only concern is that,there's no fridge in the room and you can't get room services.
The location is fantastic and secured
and convient for for all kind of visits.
Thank Saleh A
Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel HatfieldResponded 5 March 2018
Thank you for staying with us and for the positive review. We look forward to having you stay with us again soon.
The City Lodge excelled themselves today! In the middle of a taxi strike that crippled Pretoria I got to my room - after an absolutely exhausting day to find a platter of the most delicious sliced fruit! I spend 3-4 nights here every week and...More
1 Thank L468OLsusanp
Response from The_CLHG_Team, The CLHG Team at City Lodge Hotel HatfieldResponded 10 November 2017
Thank you so much for taking the time to leave this wonderful review, it is such a pleasure to read you find our hotel your home away from home - that's exactly the kind of atmosphere we try to create for our guests! We are...More
Great stat at the city lodge. Exceeded my expectations. I loved everything about this lodge. Rooms were a bit small but hey, very clean and comfortable. Friendly staff at the reception. Dining staff need some training on how to handle guest - they were a...More
Thank 851nellat
Response from CLHG_PR_Consultant, Public Relations Manager at City Lodge Hotel HatfieldResponded 20 September 2017
Thanks so much for your positive review of your recent stay with us. We are disappointed that not all our staff provided good service as we aim to excel at our service but we are so glad that you enjoyed your overall stay with us...More
I'm giving this 5 stars, not because its the most amazing hotel ever, but because it exceeded my expectations. Having stayed at another hotel very close by in the same price category I was not expecting very much and was very pleased by my stay...More
Thank DaturaZA
Response from CLHG_PR_Consultant, Public Relations Manager at City Lodge Hotel HatfieldResponded 5 September 2017
Thank you for staying with us. We are absolutely delighted to learn that you enjoyed your stay with us and we are pleased to read your appraisal of our team, services and facilities.
Response from The_CLHG_Team | Property representative |
Hi there thank you for getting in touch us. The Eye Institute is within the same area however if you are carrying a few things we would suggest you use another means of getting there. If you ask at the reception desk they... More
Hi there thank you for getting in touch us. The Eye Institute is within the same area however if you are carrying a few things we would suggest you use another means of getting there. If you ask at the reception desk they will have recommendations for you.
