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Sheraton Pretoria Hotel

Traveller (280)
Room & Suite (75)
Dining (13)
About
Location
Cleanliness
Service
Value
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Wifi
Wheelchair Access
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Room features
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Classic
Business
HOTEL CLASS
Reviews & more
599Reviews
305Photos
8Q+A
100Room tips
Traveller rating
  • 174
  • 232
  • 120
  • 52
  • 21
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Popular mentions
Stayed for a night late December. The property was well kept and beautifully decorated. Our highlight was the outstanding linen and beds! Wow! One aspect which was definitely not up to standard was the service at the bar. I had to repeatedly go and find my order or place my
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+1
I was really excited to stay here but it was truly underwhelming. Why: - Variably interested staff - Small Pool outside - Poor location to restaurants and bars - Ran out of towels, removed in the morning and couldn’t replace in the afternoon/evening due to a problem?!? It is a
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Response from Pascal30, General Manager at Sheraton Pretoria Hotel
Responded 4 weeks ago
Dear Sjc997, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions and improvement of services. Thank you again and safe travels!
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Stayed overnight 22 November and had a deposit taken from my credit card which as of today 2 December I am still waiting to have returned. I wasn’t there long enough to appreciate the room fully but did get a good nights sleep. Late arrival meant a late dinner and the kitchen
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Response from Pascal30, General Manager at Sheraton Pretoria Hotel
Responded 03 Dec 2018
Dear Snick175, Thank you for staying with us and sharing your experience. We would like to clear the matter of the deposit as soon as possible and appreciate your response on our email request in order to trace your booking and resolve the issue as soon as possible. Thank you again for your feedback and for being our guest. We are looking forward hearing from you.
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I left a pair of glasses in the room and did not notice until much later and when I was no longer in the area. I phoned and informed Selinah Papo in housekeeping. She called later to tell me the glasses had been found. After returning to another hotel about 40 km from the
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This was a lovely hotel but because our arrival on the Blue Train was 7 hours late we only spent less than 12 hours here. Such a shame as the rooms were excellent, all facilities, and lovely decoration throughout. We all wished we had longer to make the most of this hotel.
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12345615
No self service laundry but hotel do provide a laundry service not too expensive - I would just ask for an express service and you can leave with your clothes in the morning
0 votes
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Is there free unlimited internet?
If you are an SPG member then you have free wifi access anywhere in the hotel. Otherwise you can use their computers in the complimentary business lounge on main floor, or pay for wifi on your own device for use in your room. However, signing up as an SPG member is free and simple, and in my opinion well worth it even if just for the free wifi for your stay.
1 vote
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Is breakfast included in the price being quoted?
Well, it all depends of the type of price you are look8ng at. In our case, it was not. Best thing to do, ask the hotel. They should answer promply
0 votes
Yes a shuttle is provided. Call the hotel and ask them to arrange for a shuttle to pick you.
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Dear whitlocknancy, yes we do have inhouse laundry facilities. Regards, Sheraton Admin
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12
"5th floor room very quiet"
"All rooms are perfect depending on the preference."
"Request a room with a view to the Union Buildings"
"Choose a high floor room"
"First time booking made in AU."
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12345620
PRICE RANGE
US$71 - US$133 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton pretoriapretoria sheraton
LOCATION
South AfricaGautengPretoria
NUMBER OF ROOMS
175
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