Checkin procedure was slow, room was cold and it took a while to get the a/c heater to perform. Room service/restaurant menu lacks variety and dietary options, the only saving grace is that there are eating out options within the shopping complex. Had to turn the heater off last night as it was noisy, consequently the room was cold this morning, no instructions for the remote suggest you just keep pressing the buttons till something happens. the shower cubical leaked water over the bathroom floor. bedside light, the bulb had blown and needed replacing, took one from elsewhere to fix the problem. No phone in the room to call anyone. (part of covid policy?) Will leave the bulb on display so hopefully .... this place could be a really good hotel, it just requires its management to show some interest. Think I'll eat breakfast out.…
No restaurant, only cafe/bar. Limited menus, breakfast. No telephone in rooms, WhatsApp number for front desk don’t respond, no fridge or minibar, bed was comfortable. Proximity to restaurants, and shopping centre was a lifesaver. Staff at front desk not bothered. Underground Parking was secure and safe. Lift was working. Only 5 floors. Pizza was like cardboard. 😂.
Disappointing experience at City Lodge Hotel Lynnwood. 1 Couple did not get Twin room as booked. On arrival a toilet lying in the corridor to our rooms. Doing repairs without regard for clients. Our room had an empty dirty bottle lying on the floor. So much for housekeeping. Airconditioner not working. Shower door fell off. Cannot phone reception on hotel phone in room. Neither kitchen. Had to phone from my own mobile and reception confirmed one cannot pbone them from room phone?! Order sandwich and burger for on room dining. Had to fetxh it yourself from kitchen due to staff shortage. Coudl not sleep. Spotlight at entrance shone directly into our room like it was daylight. We travel a lot. They will not see us again
Staff were friendly, rooms were clean and breakfast and room service was great with a wide spread of options. Even though this was a last minute booking, everything went smoothly with my check-in. Parking is save. This was a great stay………..
The manager is extremely unhelpful. When asked for an extra pillow it was not company policy. When asked about wifi which was advertised as included the answer from reception was only 1 voucher per room she did not know the quantity and could not help with with the password so we went on our own hotspot. We payed for a 30 meter square room but at reception was told that all rooms are 20 square meters and that the difference is the balcony!
I receive a warm welcome, the receptionist was friendly and explained all the Covid19 protocols and regulations. Sanitising and temperarure check were all observed. The room was excellent and met all the required needs.
Have stayed here before, pre covid. I have to admit covid has done it no favours, its saving grace are the staff. My first room was as tired as I was, fortunately the management moved me to another and better presented room. The cafe is still operating in a more limited manner, the food is ok but nothing to write home about. There are however lots of eating out options which are very good. The hotel is ok for a limited time but wouldn't want to extend beyond a couple of nights
I have been staying regularly at City Lodge Lynwood for nearly ten years. It is always a fresh happy experience. On this occasion I returned after an absence of 5 months. My wife and I were treated like royalty, all of our City Lodge family were around, just spoiling us with their kindness. A really special experience every time, but especially this one!
Well appointed hotel within a secure complex with a wide range of restaurants within walking distance from the hotel. Safe to walk to and from the restaurant at night. Comfortable rooms with ensuite bathrooms and some rooms have balconies.Easy access to and from the main freeway to the OR Tambo airport
Thank you to the team for a very enjoyable stay and for excellent service. City Lodge Lynnwood is situated in a convenient location, and the staff are very friendly and helpful. The rooms are clean and comfortable.