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Vineyard Hotel

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60 Colinton Road, Newlands 7700 South Africa
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1235)
360
Panoramas (12)
Room & Suite (401)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/08/26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Vineyard Hotel
Updated 20/08/26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 3 hotels in Newlands
Location
Cleanliness
Service
Value
Travellers' Choice
A preferred 4-star hotel for discerning Cape Town visitors, The Vineyard offers 211 luxury accommodation options, restaurants, spa , fitness centre, indoor (heated) and outdoor swimming pool, free wireless internet, as well as a top-rated conference and functions venue. Set in an idyllic 8-acre garden estate on Table Mountain's eastern slopes, close to the airport and the city.
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1712Reviews16Q+A100Room tips
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Popular mentions
Ntle wrote a review 01 Dec
2 contributions
Our stay was pleasant. The staff was so friendly and helpful. There were several social spaces felt simultaneously sophisticated and laidback. The garden space was beautiful. There were a few hiccups, but not anything that would demotivate me from returning to this hotel.
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Date of stay: November 2021Trip type: Travelled with family
Room Tip: Ask staff for recommendations to make your visit in Newlands one to remember.
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Response from Fransette Rossinger, Other at Vineyard Hotel
Responded today
Thank you for sharing your experience on your recent visit to the Vineyard Hotel. It is an absolute pleasure to see that you thoroughly enjoyed your stay with us. Thank you very much for the positive feedback and commendation made in terms of our staff and overall friendliness. We appreciate your feedback and definitely look forward to welcoming you back, and this time without the hiccups. Warm Regards, Roy Davies General Manager
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TravelFairLady wrote a review Nov 2021
Somerset West, South Africa16 contributions10 helpful votes
We stayed at the Vinyard several times in the last year and every time it keeps getting better. I love the gorgeous gardens, scrumptious food and beautiful rooms. The staff are friendly and helpful. The Food & Beverage manageress Danita went out of her way to ensure our breakfast under the trees was another unforgettable experience. Thank you Vinyard for never disappointing!
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Date of stay: November 2021Trip type: Travelled with family
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Response from Fransette Rossinger, Other at Vineyard Hotel
Responded 3 days ago
Thank you very much for your review and for sharing your experience on your recent stay at the Vineyard Hotel. Thank you for making special mention of Danita, we have conveyed your comments to her. I’m extremely pleased to see that your stay was greatly satisfying and we hope to welcome you back soon for another memorable stay. Warm Regards, Roy Davies General Manager
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Abbey K wrote a review Oct 2021
Cape Town Central, South Africa10 contributions1 helpful vote
I was treated so badly by the reception, that I ended up leaving, and walking away from the booking. Absolutely shocking Lincoln the so called manager should not be working with guests. Incredibly rude and arrogant, when a friend phoned to try and rectify the situation he was rude to her as well, he sets the standard as the manager. This has been my favourite hotel for years very sad and disappointed to have been treated so badly that I will never return or recommend. I think I would have had better service at a holiday in or highway motel. It’s not worth the stay.!
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Date of stay: October 2021Trip type: Travelled with friends
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Response from Fransette Rossinger, Other at Vineyard Hotel
Responded 3 weeks ago
Dear Abbey, Thank you for your Review. We have investigated your incident of Saturday in depth with all parties. Some of our fellow guests also approached us to share with us what they witnessed. I am happy to paraphrase with you in private their observations. Unfortunately there was insufficient clear communication between the booker, the hotel and yourself. The situation was exasperated when the manager asked for you to repeat your name because he had not heard it and there was a refusal to answer. His request for an identity document is required by law. The hotel has to maintain a record of hotel residents identity document. We did however, identified a few areas where we can improve and have taken measures to address our short comings. I do hope that we have the opportunity to welcome you back to the Vineyard Hotel and restore your faith in us. Warm Regards, Roy Davies General Manager
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TrickIsToEnjoyLife wrote a review Oct 2021
Richards Bay, South Africa39 contributions24 helpful votes
It's been a few years since I've last visited The Vineyard. I was not disappointed at all. The reception was lovely as always, the room facing the mountains was great and came with a small outside area with the lovely Jasmine flowers in bloom. Lovely to be woken up to the fragrance indeed! The gardens are lovely as always, as well as the spa. Service at the Lounge Bar was slightly slow both times I was there, but the food and refreshments were good. I would definitely return again.
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Date of stay: October 2021
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Room Tip: All rooms are great! If you prefer a more quiet room, ask for one away from stairs/elevator.
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Response from Fransette Rossinger, Other at Vineyard Hotel
Responded 3 weeks ago
Thank you very much for your sharing your experience on your recent visit at the Vineyard Hotel. It is a pleasure to read your feedback, thank you for the positive feedback and great commendation on your overall stay. We are in a process of appointing more staff in key areas which will help speed up service levels in our Lounge and Bar. Apologies for the delays you experienced. It will be a pleasure to welcome you back to the Vineyard Hotel in the hopefully not too distant future. Warm Regards, Roy Davies General Manager
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Francois Nel wrote a review Oct 2021
Stellenbosch, South Africa3 contributions
Unfortunately, this is the first time I've had to leave a negative review of a hotel on Tripadvisor. Don't get me wrong, the hotel itself is absolutely stunning! The beautiful art and architecture amaze me. The room was cosy and impressive -- everything worked. However, I found myself disappointed with the staff, especially what seemed to be the managerial staff. Let's start at the beginning. When I arrived, everything regarding COVID regulations was done with the utmost professionalism. They really went all out here. I then headed to the reception area to check-in, and to my embarrassment, it came to light that I accidentally booked my trip on bookings.com for the day after I wanted to check in -- travellers brain, you know? The lady at reception was more than willing to accommodate my mistake since they clearly were not near capacity. However, I then tried to cancel my bookings.com booking to replace it with the one I should've chosen, but the app required either a cancellation fee (worth that of the entire stay) or that the establishment waives the cancellation fee. Since it was a mistake, I'm glad to say that the Vineyard hotel waived the cancellation fee and I was able to book in one day earlier given that I had to pay upfront. What I did not appreciate, however, was the senior staff member's (I hope she isn't in a manager position, but she was definitely a supervisor) attitude towards solving my issue. The blonde lady interrupted the receptionist and told me that she couldn't guarantee I won't be charged the full amount even though I already paid to resolve the matter. She did this without greeting me and never took the effort to try and muster a smile. She explained that "the system did not allow them to deal with such things". However, I was tired so I blamed my interpretation of her attitude on my irritable state. The lady at reception was kind enough to finalise the matter and give me the key to my room. My room was absolutely lovely. I appreciated the cohesiveness of the interior design, the large and very comfortable bed, the option of there being both a bath and a shower, the light-blocking quality of the blackout curtains, the powerful yet quiet airconditioner, and the spacious office desk. The highlight, however, was the view: the room has an absolutely gorgeous view of the interior courtyard showcasing many trees and water features. I spent the time equivalence of having three-morning coffees just examining it. The room was also exceptionally quiet, which I love because I am a light sleeper. In short, I have absolutely no complaints about the room I stayed in. It was the highlight of my stay there. Not a major complaint, but also not satisfactory: after dinner, my friends and I came for a few drinks at the bar. We started with cocktails and I ordered a Whisky Sour. The bar staff assumed that I only spoke English, it seems, so I overheard their reasoning. They admitted to fully knowing how to prepare a Whisky Sour but complained about not having eggs. Now as I would expect, the waiter insisted that they do have eggs, I mean this is a hotel after all isn't it? The bartender refused to accommodate such a trip to the kitchen. I then asked the bartender for a suitable substitute for a Whiskey Sour. He offered us the most expensive cocktail on the menu and the taste profile did not correlate to a Whiskey Sour. The taste profiles aren't even close. Again, this complaint didn't ruin anything for me, but I found it a tad unprofessional for a hotel of this stature. Luckily they make a bloody good Dom Pedro. The following day, while I was checking out, I started noticing even more shortcomings with the Vineyard Hotel's staff. Now to be fair, I should have done more not to lose my mask during the Covid pandemic. The supervisor, again the same blonde lady as the previous day, immediately noticed. I tried to explain my situation but she interrupted me and offered to give me a face mask. However, when I thanked her plenty for her hospitality, she blatantly ignored me. She was unquestionably irritated, same as the day before -- not even trying to muster a smile. I continued my checkout procedure with the receptionist, who also did not seem very happy to see a customer. She was very quick to interrupt my speaking, as if there was an entire queue of tourists lined up behind me, waiting to be checked in (there were almost no other guests at a reception at the time). I felt quite rushed, to be honest. So when I settled the outstanding R90 on my account, Zapper was giving me issues. This seemed to frustrate her even more. After the payment went through I asked her if I could store my luggage somewhere. During the question, I stumbled over my words quite a lot. She kept on trying to complete my sentence by rudely interrupting me. If somebody has a speech issue, you should not try to speed the conversation for your own sake by trying to complete their sentences. Rather have some patience, please. The hotel no longer felt very hospitable at this point, I'm afraid. At least the person who stored my luggage was extremely kind. Now I had some time to burn before my lunch reservation with the family, so I went to the bar, obviously. First of all, I get quite worried when the waiter who is serving me has never heard of Stella Artois. I get even more worried when two separate waiters ask me "what that is", even though it is visibly listed on the menu. Also, here's a tip: when you bring a customer a beer, try to bring the bottle opener with you, on the same trip. Stella has a beautiful logo design, but I can only stare at the bottle for so long. My last complaint regarding the bar staff was their dallying. My glass was empty for ten minutes, I started trying to get my waiters attention, and eventually I had to go to the bar to interrupt what-must've-been a comedic routine between the staff. Too often did the staff converse among each other, often breaking into raucous laughter, while it was apparent that there were guests needing serving. If you want to ask such large margins on your drinks, I expect to be served at my table, rather than having to flag down a distracted waiter every time. Lunch was good. I had the cheese platter. It was great and generously portioned. Made a friend with a squirrel. Maybe the hotel should hire the squirrel as he frequented our table much more often than the waiter (jokes aside, the waiter at lunch was actually very lovely and hard-working). In summary, what a lovely hotel. It's just a shame that they forgot to train half of their staff! It's a beautiful place, but I think they need to reshuffle their management a bit, to be honest. I say again, I rarely write such negative reviews, but because of what I spent at the hotel, I don't believe the standards they pretend to uphold were achieved. Some tips: minimise your time at the reception, BYOB, don't you dare lose your mask, befriend a squirrel. Since none of the aforementioned negative experiences was too harrowing, I'll most likely be frequenting the establishment again, perhaps no longer as a resident, though. Francois Nel Room 319 02-03 October 2021
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Date of stay: October 2021
Location
Cleanliness
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Room Tip: Try to get a room with a view
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Response from justin exner, Marketing at Vineyard Hotel
Responded 07 Oct 2021
Dear Mr. Nel, Thank you for sharing your experiences on your recent visit to the Vineyard Hotel. We are deeply disappointed to see your experience with our bar team at Garden Lounge, who should without hesitation have been able to produce the Whisky Sour as requested. There are no excuses. We are doing a full review in terms of the staff members that served you. Our new menu offerings were implemented at the beginning of September which includes the Stella Artois as a new item to our beer selection and the team were all trained on the new items. I have met with my management team as well to address the additional team feedback and lack of attentiveness. Thank you for commending the lunch offering and our generous cheese board selection, the Chefs truly appreciate this. I am pleased that we were able to accommodate you for the night of the 2nd of Oct ’21 and that the initial Booking.com reservation was cancelled without penalty. The online payment portal Zapper also stopped over the weekend which caused a few delays at the desk. The Assistant Manager liaised with the Front Office Ambassador is very apologetic for coming across rude or insensitive. Sheree is a very bubbly person of nature and indeed one of our key personal at the Vineyard. With her I wish to apologize for any unprofessionalism you have encountered, it was definitely not intended. It is such a pleasure to hear that you thoroughly enjoyed your room and the facilities it offers. Thank you very much for the good commendation, we sincerely appreciate it. I am very grateful for your constructive feedback and also the very positive feedback you have provided. Thank you very much for the detailed information, it really does help us improve our service delivery where needed. Once again, we appreciate you taking the time to write a Review on your recent stay at the Vineyard Hotel and we look forward to the opportunity welcome you back again soon. Warm Regards, Roy Davies General Manager
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PRICE RANGE
US$140 - US$298 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vineyard hotel newlands, vineyard hotel and spa, vineyard hotel cape town, vineyard cape town
LOCATION
South AfricaWestern CapeCape TownNewlands
NUMBER OF ROOMS
211
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Frequently Asked Questions about Vineyard Hotel
Which popular attractions are close to Vineyard Hotel?
Nearby attractions include Cavendish Square (0.5 km) and Barnard Gallery (0.2 km).
What are some of the property amenities at Vineyard Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Vineyard Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Vineyard Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Vineyard Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Vineyard Hotel?
Conveniently located restaurants include Barristers Grill & Cafe, Basilico Restaurant, and The Square Restaurant.
Are there opportunities to exercise at Vineyard Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Vineyard Hotel have airport transportation?
Yes, Vineyard Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Vineyard Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Newlands.
Are any cleaning services offered at Vineyard Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Vineyard Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.