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Peermont D'oreale Grande at Emperors Palace

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64 Jones Road Emperors Palace, Kempton Park 1620 South Africa
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US$171
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US$151
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US$148
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (703)
Room & Suite (104)
Dining (46)

About

#7 of 40 hotels in Kempton Park
Location
Cleanliness
Service
Value
Peermont D'oreale Grande at Emperors PalaceDiscover untold luxury and regal comfort...The 5-star Peermont D'oreale Grande hotel at Emperors Palace is conveniently located next to OR Tambo International Airport in Johannesburg. The hotel features 192 elegant rooms and suites all lavishly furnished in superior style and the exclusive Club Floor and Lounge on the 5th Floor offers superior concierge services. The opulent surroundings are complimented with state-of-the-art facilities for added ease and comfort. Dine at the elegant Aurelia's restaurant, indulge your senses at Octavia's Sensorium health and beauty spa or sip on a cocktail while watching the African sunset kiss the earth goodnight at Neptune's Pool Bar. Guests also have access to the casino, dining and entertainment facilities of the resort. Emperors Palace. The Palace of Dreams
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Free airport transportation
Business Centre with Internet Access
Wifi
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Free shuttle or taxi services
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
1238Reviews14Q+A100Room tips
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Popular mentions
Melissa S wrote a review Apr 2021
3 contributions
Thandi at reception was amazing! Friendly and so helpful. She made the check in experience 5 star! The restaurant staff need some customer etiquette the Manger on duty was so rude. She just didn't care to go the extra mile only helped when she saw we got upset.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Peermont Hotels Casinos Resorts, General Manager at Peermont D'oreale Grande at Emperors Palace
Responded 17 May 2021
Thank you for sharing your experiences. We are addressed the Management Team as regards your experience at the restaurant. We look forward to welcoming you back.
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V. Jacobs wrote a review Apr 2021
1 contribution
My family and I stayed at the D'oreale for one night in a family room. We absolutely loved the entire stay, and made good use of our time at the Palace of Dreams. My youngest even went as far as saying that this was the best weekend of his whole life. We enjoyed the hotel, and must commend the D'oreal on their amazing service, from the moment we arrived until our departure the staff was always there, ready, and willing to help - with smiles on their faces - thank you. We made full use of the pool bar service during the day, and an incredible three-course meal for us all at Tribes. The boys especially enjoyed the funfair. All-in-all, a great stay for the entire family. So, thank you once again. It was a much-needed mini-break, and we hope to see you again soon!
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Date of stay: April 2021
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Response from Peermont Global, General Manager at Peermont D'oreale Grande at Emperors Palace
Responded 14 Apr 2021
Thank you for your feedback. We glad you had a wonderful experience. The team and I look forward to welcoming you back soon. Kind Regards, Rekha Bothma General Manager - Hospitality
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NauticalVoyager wrote a review Feb 2021
Camperdown, South Africa1323 contributions554 helpful votes
My wife and I have stayed here before and we had a great time and when returning after several years, especially in a COVID world, I was nervous it wouldn’t be the same but my fears were soon dispelled. We had a fabulous time and everything was on point. We felt safe, the room was as a 5 star hotel room should be and the extra touches for valentines weekend was top drawer. The staff were very courteous and we felt welcome from the moment the doorman walked into the car park to greet us and assist us with luggage. Check in and out was painless and the breakfast, although understandably took a little longer than usual due to health protocols, was excellent with attentive service to match. Would highly recommend and would definitely stay again.
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Date of stay: February 2021Trip type: Travelled with family
16 Helpful votes1 Repost
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Response from Peermont Global, General Manager at Peermont D'oreale Grande at Emperors Palace
Responded 14 Feb 2021
Thank you for the great rating and the excellent feedback. I am glad that you had an enjoyable and stress free time with us. The team and I look forward to welcoming you back soon. Kind Regards, Rekha Bothma General Manager - Hospitality
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Mbali M wrote a review Jan 2021
1 contribution2 helpful votes
I recently visited a friend staying at this hotel and the service was sub par at best. From a doorman/security guard who did not greet to an unhelpful "manager", this establishment gets a resounding 3/10 from me. My friend was from out of town, and trying to get them dinner was damn near impossible for absolutely NO FEASABLE REASON. In a time where hospitality businesses should be meeting and exceeding guest expectations in order to generate the little business they can, you'd think the staff were trained to do an amazing job. NOT HERE. Covid restrictions meant that in room dining was unavailable. So the various restaurants closing at different times, the scramble to get dinner before 18h30 ensued. Had it not been for Dimakatso, my friend would not have eaten. In the time she'd gone on lunch, I unfortunately had to deal with Thato and Mercy (a supposed duty manager) who were very unhelpful and Mercy particularly rude and refused to assist. The ONLY asset that hotel had that night is Dimakatso, who went above and beyond (as expected in a supposed 5* establishment). Thato and Mercy were absolutely horrendous and know nothing about customer service priciples. They lack basic training. What the staff need to realize is that the guest IS your job. You are there to provide a seamless experience, point blank period. No excuses. If you are pedantic on service and are a frequent hotel guest of true 5* hotels, I would not recommend this establishment. This is a 3* at best, with fancier trimmings.
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Date of stay: January 2021Trip type: Travelled with friends
2 Helpful votes
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Response from Peermont Global, General Manager at Peermont D'oreale Grande at Emperors Palace
Responded 23 Jan 2021
Dear Mbali, Thank you for allowing me the time yesterday to address your concerns raised and as well as the opportunity to share ideas; as well as networking opportunities for the future. Once again, I am sorry that we disappointed you and dropped the ball; rest assured this is not the level of service that we pride ourselves on. I must once again echo that feedback like so, no General Manager likes to receive and that the relevant persons have been addressed. You have my commitment that in these days more time in training them will be spent to ensure that we provide you and our guests with nothing but 5 star service. Thank you once again for highlighting Dimakatso to me; I couldn't agree more with you that her out the box thinking; in going the extra mile to assist you, certainly does make her a superhero ! I will indeed make mention of this to her. I live by the firm belief that "We are ladies and gentleman, serving ladies and gentleman"; in the coming days I am sure that you will see more of the team echo that sentiment. Once again, thank you for your feedback and I look forward to meeting with you in the upcoming week. Stay Safe ! Rekha Bothma General Manager Hospitality
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Ritz wrote a review Oct 2020
1 contribution1 helpful vote
I dont recommend this hotel at all. Checked in and had to take my luggage to the room on my own. Waited over an hour to be seated for breakfast. Half an hour for someone to take our order. Front desk said they cant do anything. Very understaffed hotel and no managers in site. No assistance and people just shouting as they are waiting for their food. Beautiful hotel but just poorly managed.
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Date of stay: October 2020Trip type: Travelled with family
1 Helpful vote
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Response from Khomotso Sebata, Guest Services / Front Office at Peermont D'oreale Grande at Emperors Palace
Responded 06 Nov 2020
Dear Mr Mahan Thank you for your feedback and for sharing your experience with us. I am glad that Avischal Jugdeo was able to make contact with you and discuss further your concerns raised. Your comments have been shared with the necessary team members and the necessary persons have been taken to task and will be disciplined accordingly for the lack of adhering to policy and procedures. We will communicate further via email as we hope to have you and your family back. Take care and stay safe. Kind regards Rebecca Mpofu
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PRICE RANGE
US$170 - US$340 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
peermont d`oreale grande at emperor`s palace hotel kempton park, d oreale grande hotel
LOCATION
South AfricaGautengGreater JohannesburgKempton Park
NUMBER OF ROOMS
182
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Frequently Asked Questions about Peermont D'oreale Grande at Emperors Palace
Which popular attractions are close to Peermont D'oreale Grande at Emperors Palace?
Nearby attractions include Emperors Palace (0.2 km), Theatre Of Marcellus (0.4 km), and Nu Metro Emperors Palace (0.6 km).
What are some of the property amenities at Peermont D'oreale Grande at Emperors Palace?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Peermont D'oreale Grande at Emperors Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Peermont D'oreale Grande at Emperors Palace?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Peermont D'oreale Grande at Emperors Palace?
Yes, free parking is available to guests.
What are some restaurants close to Peermont D'oreale Grande at Emperors Palace?
Conveniently located restaurants include Tribes African Grill & Steakhouse, Braza Emperors Palace, and Rosetta’s Bistro Restaurant Kitchen.
Are there opportunities to exercise at Peermont D'oreale Grande at Emperors Palace?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Peermont D'oreale Grande at Emperors Palace have an airport shuttle?
Yes, Peermont D'oreale Grande at Emperors Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Peermont D'oreale Grande at Emperors Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Peermont D'oreale Grande at Emperors Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Peermont D'oreale Grande at Emperors Palace?
Many travellers enjoy visiting Franz Hoenig Hauz (8.0 km).