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Four Seasons Hotel The Westcliff, Johannesburg

67 Jan Smuts Avenue Westcliff, Johannesburg 2193 South Africa
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Traveller (755)
Room & Suite (128)
Dining (95)
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About

#4 of 80 hotels in Johannesburg
Location
Cleanliness
Service
Value
Travellers' Choice
High up on the rocky Witwatersrand is where you'll find us. Despite being in the middle of South Africa's largest city, our Westcliff Hotel feels like a chic hillside village, with nine sun-splashed villas woven with courtyards, fountains and gardens. Take a ride up our glass elevator to meet friends for seasonally inspired dishes at Flames, visit our destination day spa that captures the serenity of the region with its nature-inspired treatments, or simply step out onto your room's balcony to enjoy a quiet moment as you admire the endless treetops that stretch out before you.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Books, DVDs, music for children
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Rooftop bar
Children's television networks
Highchairs available
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Air purifier
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Great View
Park View
Languages Spoken
English, French, Russian, Arabic and 9 more
1,074Review20Q+A100Room tips
Traveller rating
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smerali wrote a review 11 Apr
Johannesburg, South Africa9 contributions1 helpful vote
We went to the Four Seasons Westcliff on dec 31st to spend one night there for New Year’s Eve. We arrived at 12:00 pm and since our rooms were not ready we went to the Flames restaurant for lunch. For appetisers we ordered hallumi kataifi, burrata salad and prawn and avocado cocktail. The halloumi was good I didn’t try the prawn and avocado cocktail but it didn’t look really appetising and the burrata I sent back because when I cut the Burrata it was completely dry in the middle with no cream. I have never seen that anywhere. They told us this is how it comes I told them they need to change their supplier because this is not the way it’s supposed to be. Even Woolworths has better Burrata. Then for mains we ordered the truffle burger with fries x 3 and I wanted the bone marrow which was an appetiser and one mac and cheese from the kids menu. They came back to us 10 min later to tell us they did not have bone marrow so then I Ordered the cauliflower soup. I took a bite of the burger it was ok I couldn’t taste any truffle to be honest and the truffle fries had no truffle in it either. The mac and cheese was really good. My soup was ok some bites were bitter but I’m not sure why. When I went to use the restroom one was out of order so only one was available but it was occupied. I waited a bit but it was taking too long so I went to the handicap one and the lock was broken and of course someone walked in while I was doing my business. This is supposed to be a 5 star hotel we have stayed at other Four Seasons in other countries and it’s not this standard. Very disappointing. This evening there is a New Year’s Eve event at the same restaurant shouldn’t they at least make it a priority to get the washrooms fixed? Unbelievable. Honestly you shouldn’t be charging 13500 rands per room per night for a premier view room if you can’t fix the washrooms at the only restaurant you have. The room was very nice but had too many issues. The balcony door did not lock, the lights in the balcony were not working. My sink in the bathroom was not draining properly. New Years Eve was very nice. Buffet was nice and the band was amazing. Breakfast was a bit of a mess. Only one person at the egg station so eggs took very long to get. She also messed up my son’s omelette order and added bacon, we do not eat pork so that was a bit annoying. You should have at least two people at the egg station if you know you will be busy since it’s New Year’s Day. I really don’t think based on the prices they are charging for the room that it is worth it overall. Four Seasons Westcliff is not a 5 star hotel and they have a lot of work to get to that level.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Thorvald12 wrote a review Mar 2024
Norwich, United Kingdom8 contributions7 helpful votes
The setting was good, staff very helpful on arrival, although getting stuck in a lift wasn’t great. The food was ok, but steaks over cooked. Restaurant service was average, had to wait quite a bit. Overall ok, but not good value for money. Wouldn’t rush back.
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Date of stay: March 2024
Value
Location
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Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Trevor van de Ven, Marketing at Four Seasons Hotel The Westcliff, Johannesburg
Responded 1 week ago
Thank you for your feedback @Thorvald12. We would like to hear more of your stay so that we can look for areas of improvement. Do you mind emailing us with further details on sm.jbg@fourseasons.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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QueenJere18 wrote a review Mar 2024
Victoria, Seychelles3 contributions1 helpful vote
Best experience ever, Staff is very friendly and helpful. Great breakfast. The staff is very professional and show that they care about their guests. I really felt very special and would definitely come back. Thank you all for the best memories ❤️
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Its very close to zoo .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Trevor van de Ven, Marketing at Four Seasons Hotel The Westcliff, Johannesburg
Responded 1 week ago
Thank you for the kind and thoughtful review. We appreciate it and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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shellsmd wrote a review Mar 2024
Dayton, Ohio4 contributions1 helpful vote
Our experience at the Four Seasons was amazing. I would highly recommend this property. The staff was very attentive. The property was beautiful. Our room was spacious and the bed was extremely comfortable. Our balcony overlooked the zoo which was amazing.
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Review collected in partnership with Four Seasons
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Trevor van de Ven, Marketing at Four Seasons Hotel The Westcliff, Johannesburg
Responded 4 weeks ago
Thank you for choosing Four Seasons Hotel The Westcliff for your recent stay @shellsmd. Thank you for sharing your experience, we appreciate it.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JFL wrote a review Mar 2024
Sao Paulo, SP146 contributions170 helpful votes
We stayed at this property twice within a week. The first stay was really quite short and average, with a poor showing service-wise at the Sunday Brunch. Everything else was fairly good, which made us head back once we had a problem in another property. The hotel is aging and it shows at times. House keeping and service was most of the time very kind and heat-felt, which was mostly appreciated. I was slightly unimpressed with the pool and relaxation area and thought they could have done a much better job at creating a nice relaxing atmosphere for guests looking to stay in house. A safe and comfortable choice in Johannesburg.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Trevor van de Ven, Marketing at Four Seasons Hotel The Westcliff, Johannesburg
Responded 4 weeks ago
Thank you so much for taking the time to share your experience at the Four Seasons Hotel The Westcliff, Johannesburg. Our team strives to provide exceptional service and create memorable experiences. Thank you for highlighting areas of improvement that you had identified. We look forward to welcoming you back in the future for another stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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drew677 wrote a review Mar 2024
Oxfordshire, United Kingdom18 contributions7 helpful votes
+1
The best hotel in Johannesburg and certainly a flagship in the Four Seasons Group. We stayed on night on our way to the Pilansberg and made to feel like we were lifelong friends of the hotel. The team are a credit to GM William who has such friendly staff who remembered us from our last visit there in 2019! We even had the same fabulous room! DJ Mauzah playist is something every hotel needs on a Saturday by the bar. Tshepo the chef cooks the most amazing steaks in Africa!
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Has to be your destination in Johannesburg you won’t be disappointed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Trevor van de Ven, Marketing at Four Seasons Hotel The Westcliff, Johannesburg
Responded 3 weeks ago
Thank you for taking the time to share your experience @Drew677. It's great to hear that your stay and dining experience was so enjoyable, and we hope to see you again when you return to this part of the world.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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joeyjgb21 wrote a review Feb 2024
1 contribution
Super nice hotel! The staff is amazing, they did everything for to make our stay perfect. The food is good, the pool is nice & the spa as well. The gym is also clean and nice. The concierge service was amazing, she did everything for us. Booked the best places to have dinner. A perfect tour through Joburg, everything we wanted we got. We lost our iPad in the airplane and she managed to get it back to our hotel, so we didn’t waste any time on it. She booked a helicopter to Krugerpark and a pick up. I really enjoyed my holiday.
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Review collected in partnership with Four Seasons
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Trevor van de Ven, Marketing at Four Seasons Hotel The Westcliff, Johannesburg
Responded 3 weeks ago
Dear @joeyjgb21, thank you for leaving a review following your recent stay with us. A great concierge will make any journey so much more comfortable. We are glad that your visit to South Africa has left you with wonderful memories and hope that one day you will come back and visit us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tourist573907 wrote a review Feb 2024
9 contributions1 helpful vote
This is one of the best hotels we had ever stayed in. we found the staff, so excellent, and nothing was ever a bother or a problem for them. The setting is beautiful with wonderful views over Johannesburg. The rooms are excellent and clean. The two swimming pools were great and I really appreciated the top quality Gym with everything you could possibly want there
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Review collected in partnership with Four Seasons
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Iman Belgrini, Marketing at Four Seasons Hotel The Westcliff, Johannesburg
Responded 04 Feb 2024
It is so very nice to know you enjoyed your stay with us as well as the interactions with our team. The views are indeed breathtaking, and we feel grateful to get to see that beauty every day! We look forward to welcoming you again soon, until then, we wish you great travels and all the best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bob ft lauderdale wrote a review Feb 2024
8 contributions2 helpful votes
I don't think there is a bad Four Seasons anywhere / The Westcliff checked every box. My partner and I were there for 3 nights / the staff is remarkable. Every single interaction is met with a smile and graciousness that you rarely find these days. It starts with the bellman and front desks warm welcoming and carries over to every single employee. The head concierge Ms Mpho put together 2 days of tours that hit all the highlights of JNB with top notch drivers. She made wonderful suggestions for restaurants and secured the bookings. There is a reason for all the compliments this property receives. The breakfast buffet is one of the best we have ever had at a hotel / the wait staff is engaging and energetic / Basil the wine steward knowledgeable and a "10"
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Date of stay: January 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Iman Belgrini, Marketing at Four Seasons Hotel The Westcliff, Johannesburg
Responded 04 Feb 2024
Thank you so much for sharing your experience and for choosing to stay with us. We are delighted to hear you enjoyed your stay and to read your kind words; we certainly will convey to the team! Thanks again and we very much look forward to welcoming you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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movito13 wrote a review Jan 2024
1 contribution2 helpful votes
the Four Seasons was nothing short of a transcendental experience. It was a symphony of luxury, gastronomy, and natural beauty that will forever linger. This is not just a hotel; it is a destination in its own right, an epitome of excellence, and a testament to the art of hospitality. For those seeking the zenith of refinement in their travels, the Four Seasons is a sanctuary that promises nothing less than perfection.
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Review collected in partnership with Four Seasons
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Iman Belgrini, Marketing at Four Seasons Hotel The Westcliff, Johannesburg
Responded 04 Feb 2024
Thank you so much for sharing feedback on your recent stay with us! Our team is so passionate about delivering the best possible experiences to our guests and we are all so pleased to read your words to describe our lovely property! Looking forward to welcoming you again in a near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 7,056 - R 8,716 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westcliff by orient-express hotel johannesburg, westcliff hotel johannesburg, westcliff johannesburg
FORMERLY KNOWN AS
The Westcliff
LOCATION
South AfricaGautengGreater JohannesburgJohannesburg
NUMBER OF ROOMS
117
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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FOUR SEASONS HOTEL THE WESTCLIFF, JOHANNESBURG - Reviews & Price Comparison (South Africa) - Tripadvisor

Frequently Asked Questions about Four Seasons Hotel The Westcliff, Johannesburg
Which popular attractions are close to Four Seasons Hotel The Westcliff, Johannesburg?
Nearby attractions include Victoria Yards (4.6 km), Jack Friedman Sandton City (7.1 km), and Hashtag Escape (4.5 km).
What are some of the property amenities at Four Seasons Hotel The Westcliff, Johannesburg?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Four Seasons Hotel The Westcliff, Johannesburg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Seasons Hotel The Westcliff, Johannesburg?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Four Seasons Hotel The Westcliff, Johannesburg?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Four Seasons Hotel The Westcliff, Johannesburg?
Conveniently located restaurants include Trumps Grillhouse and Butchery, The Grillhouse Rosebank, and Fishmonger (Illovo).
Are there opportunities to exercise at Four Seasons Hotel The Westcliff, Johannesburg?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Four Seasons Hotel The Westcliff, Johannesburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Four Seasons Hotel The Westcliff, Johannesburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Four Seasons Hotel The Westcliff, Johannesburg offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Seasons Hotel The Westcliff, Johannesburg?
The staff speaks multiple languages, including English, French, German, Russian, Hindi, Arabic, and Turkish.