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Protea Hotel Fire & Ice Johannesburg Melrose Arch

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22 Whitely Road Melrose Arch Precinct, Johannesburg 2076 South Africa
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (549)
Room & Suite (212)
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Protea Hotel Fire & Ice Johannesburg Melrose Arch
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 93 hotels in Johannesburg
Location
Cleanliness
Service
Value
Travellers' Choice
The urban, experiential and edgy Protea Hotel Fire & Ice! Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct in Johannesburg, South Africa, a unique city within a city that boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Return to your room, which offers an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails in an energetic and lively setting.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Parking
Wifi
Pool / beach towels
Outdoor pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Car hire
Meeting rooms
Salon
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Bottled water
Laptop safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Centrally Located
Languages Spoken
English
Hotel links
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Anna wrote a review Nov 2020
2 contributions1 helpful vote
I stayed one night in this hotel. When I was on my way to the airport, I realized that I forgot my Kindle in the room. I called right away to the hotel and ask, they confirmed to me that they had my Kindle in the safe place. I informed them that my colleague will stay there in 3 days and pick it up for me. However, when my colleague checked in, he asked about my Kindle, they said that they can not find the Kindle, they will check and get back to him. Next day, still no one contact to him. Then he called to reception again 4 times, each time they answered the same. Then I called them 2 times, one time they hang up the phone on me, another time I asked for the name of the person who I am speaking with ( her name is Carina) which I think it is the same person I speak earlier. That is why they could not hang up the phone on my face. She said she would check and get back to me, upon taking my phone number to call me back and still no one call me back. On the other hand, my colleague called and asked to speak with their Manager, again the receptionist said they will talk to their supervisor and call him back. Nothing again!!! In the end, my colleague has to go down to reception and asked to speak with their Manager. The Manager said he did not know about anything and will check and call my colleague to his room. But my colleague insisted that he will wait at reception until they find my Kindle. That is when they give back my Kindle to my colleague. Unbelievable! I can not believe that they need almost a day to check if they have my Kindle or not while I had them confirmed that my Kindle is in safe place 3 days ago. What makes me angry is that they said they would check and get back to my colleague and me, and no one called back, we had to call so many time for the same useless answer. And if my colleague did not insist to wait at the reception, I think I would lost my Kindle! I can’t believe it is a 4 star hotel and I had to go through such a drama to get back my Kindle. So beware of your belonging!
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Date of stay: November 2020Trip type: Travelled on business
1 Helpful vote
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Response from Tania Malan, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch
Responded 01 Dec 2020
Dear annahuynh1612 At the outset, I would to offer my sincerest apologies for the way in which you were inconvenienced by trying to locate your kindle, which was left behind at the Hotel. After investigation, we have found that the kindle was indeed safely locked up at the Reception and although it was handed to your colleague in the end, the effort and phone calls you had to make to ensure that this was done is absolutely unacceptable. Please be assured that no malicious intent was found in our investigation. The kindle was handed in and kept in the safe, but due to staff rotation, I can definitely attribute this to poor communication within the department handover process. We have definitely put all measures in place to ensure that this process is improved immediately. Again, our sincerest apologies. We do hope and trust that it will not be too long before your next stay as we would appreciate another opportunity to regain your trust and proof our reputation in this manner. Yours sincerely
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Ilker Ekleme wrote a review Oct 2020
Istanbul, Turkey145 contributions81 helpful votes
We stayed as crew member from 14th October till 17th October of 2020. Mainly i would like to say, the staff is nice, mostly helpful, try to communicate immediately which is smt nice for the guests. Breakfast is also nice and enough, just i’m pointing out the omelette corner, it wasn’t enough clean and appetizing for whom who saw the making of eggs. Wi-fi is also good enough, needed no access-code, easily you can connect. The biggest point that i would like to write about was the crowd. Three days long the entrance and lobby were crowded full of people and some of them weren’t putting a mask on the face. With fulled of luxurious cars at the autopark there had been celebration, happy birthday parties, live music etc. Not only risks of Covid-19 but also noisy pollution in the late night were not so good for guests Anyway in a secure location, not far away from mall there are many facilities for eating, with comfortable rooms, you can consider as an option.
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Date of stay: October 2020Trip type: Travelled on business
3 Helpful votes
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Response from Tania Malan, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch
Responded 01 Nov 2020
Dear Edenknight, Thank you very much for taking the time to post your response on the Tripadvisor platform. I would truly appreciate if you could make personal contact with me on Tania.malan@marriott.com, in order for me to get more information on the latterpart of the comments. I would need to establish which Hotel you were staying in, in order for me to action and investigate the comments. Looking forward to hearing from yoiu. Tania Malan Cluster General Manager Protea Hotel Fire & Ice! Marriott Melrose Arch African Pride Melrose Arch, Autograph Collection
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Linos Mthembu wrote a review Sep 2020
Greater Johannesburg, South Africa10 contributions
One of the best hotels around joburg,the treatment is world class,very secure and clean.professionalism at its best,its also good that they are vigilant with Covid-19 regulations which makes the place very safe to be at during this pandemic
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Date of stay: June 2020Trip type: Travelled on business
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kbird18g wrote a review Apr 2020
Manasquan, New Jersey12 contributions4 helpful votes
The staff at the hotel treated us like family. Hotel manager Tania, Nonnie, and the rest of the staff were absolutely wonderful. We visited during the beginning of the coronavirus and they were always very helpful with information and helping us figure out travel plans. There are many unique lounges, Apple computers, nice bar inside with outside seating near pool, good restaurant and room service, cool milkshake bar, and the best breakfast spread we had during our trip to South Africa. I wholeheartedly thank Tania and her staff for a great stay!
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Date of stay: March 2020
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lucief777 wrote a review Mar 2020
Brazil244 contributions69 helpful votes
The hotel design is just fabulous, i was amazed with my room, so beautiful and cosy. Staff is very kind. Hotel is located in the best area of Jo-Burg, awesome restaurants and shops around, all within walking distance. Amazing!!
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Date of stay: May 2019
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
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PRICE RANGE
US$91 - US$211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
protea hotel fire and ice! melrose arch
FORMERLY KNOWN AS
Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
LOCATION
South AfricaGautengGreater JohannesburgJohannesburg
NUMBER OF ROOMS
197
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Frequently Asked Questions about Protea Hotel Fire & Ice Johannesburg Melrose Arch
Which popular attractions are close to Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Nearby attractions include Johannesburg Zoo (0.4 km), Melrose Arch (0.2 km), and Goliath Comedy Club (0.1 km).
What are some of the property amenities at Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Conveniently located restaurants include Mezepoli Meze and Wine Bar, Pigalle Melrose Arch, and Mr George.
Are there opportunities to exercise at Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Protea Hotel Fire & Ice Johannesburg Melrose Arch have an airport shuttle?
Yes, Protea Hotel Fire & Ice Johannesburg Melrose Arch offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Yes, dry cleaning and laundry service are offered to guests.
Does Protea Hotel Fire & Ice Johannesburg Melrose Arch offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Many travellers enjoy visiting Constitution Hill Human Rights Precinct (6.8 km), Johannesburg Fort (6.7 km), and Nelson Mandela Foundation (2.0 km).