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Protea Hotel Fire & Ice Johannesburg Melrose Arch

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22 Whitely Road Melrose Arch Precinct, Johannesburg 2076 South Africa
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Traveller (554)
Room & Suite (235)
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Protea Hotel Fire & Ice Johannesburg Melrose Arch
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 122 in Johannesburg
Location
Cleanliness
Service
Value
The urban, experiential and edgy Protea Hotel Fire & Ice! Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct in Johannesburg, South Africa, a unique city within a city that boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Return to your room, which offers an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails in an energetic and lively setting.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Parking
Wifi
Pool / beach towels
Outdoor pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Car hire
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Bottled water
Laptop safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English
Hotel links
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Popular mentions
Angela L wrote a review 09 May
Southport, United Kingdom181 contributions152 helpful votes
+1
What a stunning hotel! We had the most amazing room whilst visiting Johannesburg on a tour of South Africa. The staff were all excellent, efficient and friendly! The food was all excellent and fresh. We are here for both breakfast and had an evening meal in the restaurant! I would highly recommend this hotel! Whilst staying here we also did a wine tasting within the hotel grounds which was also excellent.
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Date of stay: April 2022Trip type: Travelled
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chrisbA8775QZ wrote a review Apr 2022
10 contributions1 helpful vote
A solid 4 star hotel. Beautiful area, safe, and great to walk around. Hotel had wonderful staff. The public spaces and rooms are in excellent condition, very clean. Food was very good. Definitely would return.
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Date of stay: April 2022
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James wrote a review Mar 2022
Johannesburg, South Africa5 contributions1 helpful vote
The hotel has this feeling that something great is about to happen. Lovely property. Liked listening to the staff, they all seem upbeat. With the hotel recently reopening they are not far from being complete again. I’ll be back, love the arch
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Date of stay: March 2022Trip type: Travelled
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terriannhat wrote a review Mar 2022
Cape Town, South Africa1 contribution
Very clean and funky hotel with friendly and helpful staff. Perfect location for all restaurants and shopping in Melrose Arch - can walk evrywhere. Good value. Great breakfast. Would definitely stay again
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Date of stay: March 2022
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gasa71 wrote a review Feb 2022
Milan, Italy27 contributions5 helpful votes
Friendly staff, but inflexible and unwilling to accommodate customers. Holes in the hotel security. I ask to pay the hotel bill immediately on arrival, with AMEX, but their terminal does not accept payment by phone. I then ask to enter the card details manually in their pos and I am incredibly answered that it is not within the rules of the Marriott group. I come from several nights in several hotels of the same group, in Cape Town and Johannesburg, and I was able to enter the data manually, again for the same problem. Last year i spent more then twenty nights in Marriott hotel groups and i paid few times in the same way, with DIners at the time. Instead, I am asked to fill in a form authorising them to credit my card, unspecified amount. I answer no. Extremely insecure and also open to possible errors. At that moment I am told over the phone, I was already in the room at the computer to see their template, that I will be escorted out of the room for non-payment! ( I am elite silver member of Marriott). Imagine the shock. The problem is solved by using a second card, personal and not business. I would have changed hotels if not for the travel and that the only hotel nearby is from the same group. Once back in the room, after an hour of discussions where no one wanted to understand, despite obvious discrepancies in rules between the same hotels in the group, I realise that access to the corridors of the rooms is completely free, anyone can access them. There is a guard at the entrance, but if an ill-intentioned person asks to go up to the bar, located on the first floor next to the rooms, from there he could easily access the entire hotel and the neighbouring gym. Not exactly state of the art in terms of security. I even locked the door latch at night for safety. Two recommendations to Marriott: For room payments in case of problems, send a link with the amount to be paid clearly written, as is the case with airlines company and not a generic authorisation to credit the cards. Solve the security problem at the Fire&Ice Hotel on Melrose as soon as possible, as it should have been solved yesterday.
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Date of stay: February 2022Trip type: Travelled
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Response from Tania Malan, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch
Responded 25 Feb 2022
Dear Mr. gasa71, I would like to sincerely apologize for the inconvenience caused in processing your payment at the Protea Hotel Fire & Ice! by Marriott Melrose Arch. The Hotel Policy is to always ensure that we consider the safety and security of all our guests and their personal information. In order to protect both our guests and the hotel associates, manual card entries have some precautionary measures that need to be taken. Should there be any fault on our card machines, a secure link is shared to our guests in order for them to complete all the required information to enable a manual charge. We have engaged our banking service providers who have confirmed that all major credit cards as well as alternative card payment methods are indeed set up and active on our machines. Although our machines caused an error when you tried to pay with Apple Pay, I can assure you that it was not our intention to hold you up at reception unnecessarily. We always endeavor to give all our guest the best experience when visiting our Hotel and we trust the rest of your stay was memorable. We do hope to see you again in the future and wish you all the best on your travels. Yours sincerely, Heinrich Hotel Manager
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PRICE RANGE
US$87 - US$114 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
protea hotel fire and ice! melrose arch
LOCATION
South AfricaGautengGreater JohannesburgJohannesburg
NUMBER OF ROOMS
197
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Frequently Asked Questions about Protea Hotel Fire & Ice Johannesburg Melrose Arch
Which popular attractions are close to Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Nearby attractions include Johannesburg Zoo (0.4 km), Melrose Arch (0.2 km), and Goliath Comedy Club (0.1 km).
What are some of the property amenities at Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Conveniently located restaurants include Mezepoli Meze and Wine Bar, Pigalle Melrose Arch, and Mr George.
Are there opportunities to exercise at Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Protea Hotel Fire & Ice Johannesburg Melrose Arch have airport transportation?
Yes, Protea Hotel Fire & Ice Johannesburg Melrose Arch offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Yes, dry cleaning and laundry service are offered to guests.
Does Protea Hotel Fire & Ice Johannesburg Melrose Arch offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Protea Hotel Fire & Ice Johannesburg Melrose Arch?
Many travellers enjoy visiting Constitution Hill Human Rights Precinct (6.8 km), Johannesburg Fort (6.7 km), and Nelson Mandela Foundation (2.0 km).