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Protea Hotel Fire & Ice Johannesburg Melrose Arch

1 032 reviews
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Traveller (385)
Room & Suite (156)
Dining (55)
Overview
  • Excellent32%
  • Very good46%
  • Average13%
  • Poor5%
  • Terrible4%
Travellers talk about
“milkshake bar”(73 reviews)
“melrose arch”(224 reviews)
“hollywood theme”(11 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Protea Hotel Fire & Ice Johannesburg Melrose Arch
Special Offer: 50 Shades of Fire & Ice!
Hotel packages
Hotel deals
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Rooms
04 Mar05 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1 032)Write a Review
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Show reviews that mention
All reviewsmilkshake barmelrose archhollywood thememovie starstrendy hotelfirst floorgated communitytravel desksafe locationrestaurants and shoppinghotel is situatedbusiness hotelfelt very safecape townsouth africamilkshakescurtain
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1 - 5 of 920 reviews
Reviewed 1 week ago

We stayed here for one night - it's what I would expect from a mid-range Marriott. The guy at the front desk was super unfriendly, but the woman who took over from him was nice (and everyone's attitude improved once they realized we were platinum...More

Thank Tazeen C
Reviewed 2 weeks ago

This is a rather new hotel in the suburb of Johannesburg. The rooms are kind of interesting, although the whole style is a bit kitch, with shower literally in the room. So make sure you stay with someone not so strange :) Staff is quick,...More

Thank KristaE70
Response from Gabrielle_Marnewick, Manager at Protea Hotel Fire & Ice Johannesburg Melrose ArchResponded 1 week ago

Dear KristaE70, Thank you so MUCH for the review written about your stay at the Fire & Ice! Our rooms receive a lot of mention, some favorable and some not. We understand that not everyone will appreciate the look and decor of the property. The...More

Reviewed 3 weeks ago via mobile

Rooms are just as described. Beds are comfortable. But breakfast is missing the SA selection of fresh fruits. Bar meals are huge in quantity but lacking in flavour. The Milkshakes are good but take forever to arrive. The staff try hard but the service is...More

1  Thank dissapointedaug10
Response from Gabrielle_Marnewick, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose ArchResponded 1 week ago

Dear dissapintedaug10, I am disappointed that we have let you down and that we did not live up to your expectations. Although we are very proud of the establishment and the services which we offer and deliver to our GUESTS, it needs to resonate with...More

Reviewed 4 weeks ago

This is a Marriott brand hotel so I expect top notch service and accommodations. The service lived up to the Marriott brand for the most part. The staff was more than willing but there was sometimes a slight communication problem which meant you didn't get...More

Thank retired43
Response from Gabrielle_Marnewick, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose ArchResponded 2 weeks ago

Dear retired43, Thank you for taking the time to review your recent stay at the Fire & Ice! and the kind words expressed towards our forever GUEST focused TEAM. The décor and feel of the hotel is based on the 1950s Old Hollywood Glamour. Our...More

Reviewed 4 weeks ago

Nice hotel. Rooms are nice. Bed is very comfortable. Great pool and restaurant area to hang out as long as you don’t want a lounge chair. There’s a few things the hotel needs to address to improve rating: - Key cards inconsistently work. I went...More

Thank ToddMH70
Response from Gabrielle_Marnewick, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose ArchResponded 3 weeks ago

Dear ToddMHH70, Thank you for taking the time to review your stay with us at the Fire & Ice! We appreciate you and thank you for being a loyal rewards member. The Fire & Ice! is not a fully participating brand hence why we are...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free High Speed Internet ( WiFi )
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$130 - US$293 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Johannesburg
#19 Business Hotel in Johannesburg
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$130 - US$293 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Johannesburg
#19 Business Hotel in Johannesburg
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (385)
Room & Suite (156)
Dining (55)
Pool & Beach (11)
Family and Play Areas (6)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Erica M
21 December 2017|
AnswerShow all 7 answers
Response from David H | Reviewed this property |
Use Uber it’s cheaper and more reliable
1
Vote
Tom U
26 August 2017|
AnswerShow all 4 answers
Response from Gabrielle_Marnewick | Property representative |
Hi Tom U, Our pool size is 15.8 meters in length. If you would like an Olympic size pool for you to be able to swim laps, you can purchase a Virgin Active day pass for R230.00 at reception and enjoy their Olympic size pool... More
1
Vote
Tom U
26 August 2017|
AnswerShow all 10 answers
Response from Gabrielle_Marnewick | Property representative |
Dear Tom U, Our best available rate does not include breakfast. Our full English breakfast is R195.00 per person.
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Room Tips
"Interior courtyard rooms have a nice view"
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"Just ask, there were a lot of staff availalbe to help."
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"Just give up and go somewhere better"
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"Courtyard rooms are quiet"
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