Ngala Lodge
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About

4.0
#66 of 79 hotels in Johannesburg
3.0 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
4.0 of 5 bubbles
Value
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Luxury
Charming
2Reviews0Q+A1Room tip
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Detailed Reviews
giuseppe c wrote a review Jul 2013
Milano Marittima, Italy
5.0 of 5 bubbles
La prima cita vista nella vita (ghepardo) con tanto di inseguimento fuori pista nella savana è un fatto che forse se non ti cambia la vita te la ripensare. Meno snob e chic di altre riserve ma quali emozioni ed interesse sino all'esasperazione dei responsabili della riserva per farti capire dove sei e come li la natura regna. Complimenti. Peccato per la ristrutturazione degli aereporti nel Kruger che costringe a varie ore di yeep per arrivarci. Ma ne vale la pena
Read more
Date of stay: July 2013
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rina V wrote a review Jan 2013
Roodepoort, Gauteng, South Africa
3.0 of 5 bubbles
I booked a romantic night at Zulu Ngala Country Manor for Saturday the 26th of January for me and my husband. Lucky i studies the mab before leaving for our destination as there where no direction boards along Ceder Road to indicate the turn off to the venue.

On arrival we recieved a very warm welcome by the reception staff, and the room was beautiful, reception also arrange to have the aircone switch on before we arrive at our room that was very thoughtful seeing that the temp outside was 35 degrees.

We unpack and immediately set out to explore the ground armed with my trusted camera, we found several wild animals in a camp to my delight. We also notice staff running around preparing for a wedding that would take place that same Saturday afternoon.

On return to our room we start preparing to go for dinner. On arrival at the resturant we notice a table was set outside on the patio as to what seems to be a birthday party.

No waitors was in or around the restuarant to welcome us or show us to our table, so we seat ourselves. We waited for another 5 minutes before my husband got up and ask for assistance at the kitchen door. The rest of the evening the restuarant was empty and no waitor in site, if we needed something you had to wait until someone goes to the kitchen so that you may ask for a waitor.

We sat almost halve an hour before my husband got up to ask if we may serve ourselves at the buffet table that was still closed. the buffet consist of rice, bake patatoes, raw carrots and beans, one bake fish dish and one steak fillet dish as main course and no sauces on te table and for dessert and a very dry bake cheescake with no cream or custor.

We were tempted just to get up and walk out of the restuarant due to bad service however decided to be a good citizens and ask for our bil from the kitchen staff due to the lack of waitors in the restuarant. We got a R414.00 bill, we where charge a whooping R400 for the food alone, this was a huge shock so that we had to ask twice just to make sure the waitor did not punch incorrectly. The food on the buffet was not even R120.00 worth yet was charge R200 per person.

We love eating out and visit several restuarants and lodges before and yes we did pay R200 per person before but then you had a huge variety of food to choose from, from the starter right down to the desert and the waitor was always around never did we had to get up to call a waitor even though they were busy with another function.

The Sunday morning we were awake in the early morning by staff passing the rooms talking loudly to each other without consideration to the guest that is still sleeping.

We consider not to go for breakfast the following morning but decided to go anyway since breakfast was included in our price we paid when we booked the room. Breakfast was sligtly better and more waitors were visiable on our arrival.

In my opinion guests are neglected when there are functions held and do not recieved the service they deserve and paid for.
Read more
Date of stay: January 2013
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Always ask for a free standing rooms if possible and away from staff entrance. Enquire about...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rina V wrote a tip Jan 2013
Roodepoort, Gauteng, South Africa96 contributions17 helpful votes
3.0 of 5 bubbles
"Always ask for a free standing rooms if possible and away from staff entrance. Enquire about prices for buffet and first checkout food available in buffet before you decide. Due to the bad service in resturants we also decided not to make use of room service"
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LOCATION
South AfricaGautengGreater JohannesburgJohannesburg
NUMBER OF ROOMS
189
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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NGALA LODGE - Hotel Reviews (Johannesburg, South Africa)

Frequently Asked Questions about Ngala Lodge
Which popular attractions are close to Ngala Lodge?
Nearby attractions include Jack Friedman Sandton City (6.3 km), HintHunt (7.5 km), and Nelson Mandela Square (6.0 km).
What are some restaurants close to Ngala Lodge?
Conveniently located restaurants include Trumps Grillhouse and Butchery, Mozambik Linksfield, and Fishmonger (Illovo).
Are there any historical sites close to Ngala Lodge?
Many travellers enjoy visiting Franz Hoenig Hauz (4.8 km).
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