City Lodge Hotel Johannesburg Airport

City Lodge Hotel Johannesburg Airport

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Dining (12)
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About

4.0
#1 of 2 hotels in Edenvale
4.3 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Situated in close proximity to the R24 airport freeway, the hotel is easily accessible to all the main feeder motorways with nearby restaurants and shops. A shuttle bus service is available for the short 10 minute trip to and from the airport at a nominal fee. A fitness room, pool and meeting room are also available at the hotel.
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Property amenities
Free parking
Wifi
Pool
Breakfast buffet
Airport transportation
Business Centre with Internet Access
Meeting rooms
24-hour security
Outdoor pool
Shuttle bus service
Taxi service
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
3.0 of 5 stars
HOTEL STYLE
Business

Location

4 Sandvale Road, Edenvale 1613 South Africa
363Reviews2Q+A64Room tips
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Detailed Reviews
georgiegirl7 wrote a review Jan 2023
Ower, United Kingdom
3.0 of 5 bubbles
As two couples we wanted to have a one night stopover after arriving on an overnight flight into Johannesburg so that we could recover before going on safari. We asked our travel agent to book a night at the airport’s City Lodge where we stayed before so knew it was a great hotel only a 5-10 minute walk from the arrival gate. We had in fact booked booked 2 nights to allow us to check in as soon as we arrived at the hotel. Unfortunately when we arrived at the reception we discovered that our agent had mistakenly booked us into this hotel. An easy mistake to make as we discovered they both have similar names - we were booked into the City Lodge, Johannesburg Airport – Barbara Road rather than City Lodge at OR Tambo International Airport (very confusing). We explained this to reception but they said they were unable to move our booking even though they had rooms and we’d have to pay again if we wanted to stay there which was very disappointing. As by now we were getting tired we instead took a taxi organised by the hotel to the other City Lodge about a 10 minute drive away. Our first issue with this hotel was the taxi driver wanted to charge us double what we’d been told it would cost. We refused and he drove off in a huff. We arrived at the reception of the second City Lodge and explained what had happened and at first they said there were no rooms available even though we explained we’d booked two nights (including the previous night) and the agent had confirmed with the hotel that we wouldn’t be checking in until mid-morning. We had to argue the point until finally they found us two rooms both of which were furthest from reception which wasn’t ideal plus ours was very dark as it looked out onto an earth bank in the garden. We decided we’d just accept the rooms as by this point we just wanted a shower and rest. Luckily the rest of the stay was fine. The food we had in the hotel for both lunch and dinner was lovely and reasonably priced. The restaurant staff were great and really helpful (unlike the reception staff when we arrived). The hotel does have a small garden to sit in and a pool, the latter of which we didn’t use as it was winter so too cold. The restaurant had a roaring fire in the evening which meant it was quite cosy and warm to sit and eat. We would stay at this hotel again if we needed to but next time we will make sure we are booked into the correct City Lodge hotel. Saying that I really can’t understand why our booking couldn’t have been moved if they had the rooms even if they wanted to charge us a small fee to do that. Very annoying when you are tired and just want to rest. If they had we might have given the hotel a 4/5 or even 5/5.
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Date of stay: July 2022
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Make sure you are booked into the right City Lodge as both have similar names
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Johannesburg Airport
Responded 03 Apr 2023
We appreciate you taking the time to share your feedback about your recent stay. We are pleased to hear that you enjoyed the food and found the restaurant staff helpful. However, we are sorry to hear about the confusion with your booking and the difficulties you faced during check-in. We apologise for any inconvenience caused and we will make sure to address these issues with our team. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tania D wrote a review Oct 2022
Chorleywood, United Kingdom
5.0 of 5 bubbles
Very comfortable hotel close to the airport. Despite a very busy road outside the hotel was quiet and very nicely furnished. The rooms were very suitable and we were able to pay a daily rate as our flight was in the evening. A lovely outside area with a swimming pool. The breakfast was very good and the lunch and dinner menu was adequate.
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Date of stay: October 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: all the rooms appeared to be fine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Johannesburg Airport
Responded 13 Nov 2022
Thank you for staying with us and for the wonderful review. We are so glad that you enjoyed your overall stay with us and that everything met your needs and expectations. We look forward to having you stay with us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David S wrote a review Jun 2020
Durban, South Africa
5.0 of 5 bubbles
Traveling for business under the current Corona restrictions is not for the faint of heart. However, staying at the City Lodge Barbara Road was an absolute pleasure. The staff make all the difference, making one feel welcome and special even under these difficult conditions. A variety of meals are available, prepared on request, and very tasty, especially the lasagna.
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Date of stay: June 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Ask for rooms overlooking the pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Johannesburg Airport
Responded 29 Jun 2020
Thank you for staying with us. We are glad to hear that we met your expectations. It is always very rewarding to receive such great feedback. We look forward to having you stay with us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stephLDN16 wrote a review Nov 2021
London, United Kingdom
2.0 of 5 bubbles
This could and should be a great property. It is well located for OR Tambo Airport (about 5 minutes away) and offers convenient access to Johannesburg CBD, the East Rand, and Pretoria. Rooms are clean, reasonably sized, and well appointed. Unfortunately, the way the property is run leaves quite a bit to be desired. First up, security. This hotel is situated within the Johannesburg conurbation. Security should be front and centre at all times. Alas, this property gave a key to my room to another guest and it was only good fortune that I was in the room with the dead bolt on. When queried with reception the “explanation” revolved around the checkin in agent not registering my stay in that particular room. This is not acceptable. Then we have the breakfast farce (which other reviewers have commented on). Of course, the hotel relies on the catch all excuse of COVID; however, other City Lodge group properties appear to able to handle breakfast. For example, Bloemfontein permits guests to serve themselves from the buffet. The queues for hot food are ridiculous and if this property wishes to operate this way then they must properly resource it; i.e., with enough staff to cope with demand. Otherwise serve at the table, or just go back to letting guests serve themselves. The morning in an airport hotel is busy busy busy. Guests do not have time to stand in queues whilst one member of staff deals with each specific request of a guest and toasts to order. Please sort this out.
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Date of stay: November 2021
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vacation05216030454 wrote a review Sept 2023
1.0 of 5 bubbles
Our group arrived late. When we arrived the table was full of food from the previous guests who ate there. The waiter came and just wiped the food that was on the table on to the ground. She did not bother to pick it up from the ground, she left it there next to our table and walked all over it while serving us. I ordered a pizza, 10 minutes later she informed me, there is no pizza then I ordered a chicken snitchel, again 10 minutes later she informed me there is no chicken snitchel, I ended up sharing a plate of food with one of my group members I travelled with. Instead of giving me a menu to order from, tell me what is available so I can order from there. I was extremely disappointed with how unethical the service in the restaurant was especially since we had gone through to pillar to post when our flight was cancelled earlier the day. I use the city lodge group quite often but as a travel agent I cannot recommend my clients to have the same experience as me. I was not impressed. Either the staff in the restaurant needs to be trained or replaced but I will certainly not send any of my clients to this hotel. After a long day and trauma, we just wanted to switch off and couldn't even do this. We ordered our beverages at least 2 to 3 times before getting what we asked for. I don't own a restaurant or am a professional in the restaurant industry, but this is really a bad image given to me. I've stayed in the City Lodge Lynnwood which is not even a 5-star hotel but at least the people there appreciate their jobs more and treat you as if you are in a 5-star hotel. The rest of the City Lodge Barbara Road is good, but the restaurant is a HUGE NO GO ZONE for me which is actually supposed to be the better part of the stay but in our case, it wasn't. The reception was amazing with helping and allocating our rooms, so much help and friendliness even though all of us bombarded them in minutes, maybe train your staff to be on the same level as your reception but for now, I will not send my clients to your hotel.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jane E wrote a review Jul 2023
New York City, New York
5.0 of 5 bubbles
I had an overnight stop after flying in from Angola and before transiting to a domestic flight. The City Lodge was much better than anticipated and perfect for my needs. Firstly, it is very well signed and readily reached from Arrivals. It's a bit of a hike through the terminal and corridors but nothing that can't be easily done with rolling luggage. The biggest issue for me was recognizing that the only entrance from the terminal walk was via a lift just before the final exit and that wasn't really an issue. The reception staff were cheerful and very efficient. The room was pretty standard chain hotel stuff. Big bed, crisp cotton sheets, safe, kettle, fridge and convenient power outlets at the desk. The shower was excellent with great pressure and ample hot water. Everything looked a bit aged but was in good enough repair that it didn't matter for a 1 night stay. The wifi was a bit slow but stable.

I had dinner in the busy restaurant. The staff tried to sell me on the buffet but I opted for a la carte which had enough choices and was very reasonably priced considering that they are catering to a captive audience. I left too early the next day to try the breakfast.

The City Lodge was quiet, well priced and perfect for a transit stop. Recommended.
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at City Lodge Hotel Johannesburg Airport
Responded 27 Sept 2023
We're ecstatic to hear we met your expectations on all fronts, Jane. We really appreciate the in depth review of your experience. We hold our establishment, staff and service in high regard, so your 5 star rating is well received. So glad to hear you enjoyed a good night's rest and our high-pressure, hot showers. Can't wait to welcome you back for another memorable stay.
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LucyandROger2014 wrote a review Oct 2021
Unicoi, Tennessee
5.0 of 5 bubbles
All I can say is that everything was perfect from the moment we arrived until we were dropped off at the airport. The staff was A+ and 5 star. The place was spotless! Our room .. very comfortable and clean. The food was delish. We thought the best mac and cheese was in American but no.. its here! I can't say enough about the staff. Management was so helpful and accomodating. She always had a smile on her face and would help staff clean tables etc. She was totally involved. We arranged airport drop off and pick up through the hotel and even had the driver take us to the botanical gardens. The kitchen staff bent over backwards in preparing great food and making sure we had enough. Our wait staff took care of us as if we were family (Beckie) was wonderful. Even the gardener was super friendly and great to talk to about the plants around the facility.
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Date of stay: September 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Johannesburg Airport
Responded 07 Oct 2021
Thank you for staying with us and for the wonderful review. We are so glad that you enjoyed your overall stay with us and that everything met your needs and expectations. We look forward to having you stay with us again soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ricardo Esau wrote a review Aug 2021
2.0 of 5 bubbles
poor to average. Breakfast was horrendous and no water at all on my last day. I was offered one piece of bacon, requested more and was frowned upon. The pork bangers were hard, overcooked. An overall 6/10 is what i would rate my experience.
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Date of stay: August 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CLHG Marketing, Owner at City Lodge Hotel Johannesburg Airport
Responded 01 Oct 2021
Thank you for choosing City Lodge Hotel Johannesburg Airport and for taking the time to review your experience. We apologise profusely for any miscommunication regarding the water outage and breakfast experience during your stay that led to disappointment and frustration. The management team has been alerted as this is not the norm for the hotel. We do hope that you will consider staying with us again and allow us to redeem ourselves and deliver on the high standards of service excellence that we strive to offer all of our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Inge J wrote a review Jan 2023
North Bend, Washington
5.0 of 5 bubbles
Well run and perfectly located hotel at walking distance from the Joburg airport. Nice rooms and common areas. Attentive and friendly staff. Breakfast was very good with lots to choose from; we are from the US where hotel breakfast are almost always subpar.
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Date of stay: January 2023Trip type: Travelled with friends
Room Tip: Can walk to the hotel indoors directly from the Tambo terminal.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Johannesburg Airport
Responded 19 Feb 2023
We are absolutely delighted to learn that you enjoyed your stay with us. We look forward to having you stay with us again soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mkhululi Njokwana wrote a review Feb 2023
5.0 of 5 bubbles
Beautiful warm room, clean bathroom, including extra blanket and Coffie and tea always available for serving. Air conditioner is available and Waldrop for my clothes is conducive. telephone for communicating with reception is there including wifi.
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: There is options about rooms, such as smoking and non smoking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Johannesburg Airport
Responded 19 Feb 2023
Thank you very much for taking the time to post such a lovely review of your recent stay with us.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dianne S asked a question Sept 2016
Home Hill, Australia18 contributions22 helpful votes
How far and how long does it take to get to the airport?
Answer from The_CLHG_Team
10 contributions2 helpful votes
Hi there, please can you contact our hotel regarding the distance and also how you can get a shuttle services. Thank you kindly.
Pía H asked a question Jun 2016
Buenos Aires, Argentina61 contributions17 helpful votes
¿El traslado desde/al aeropuerto es confiable? ¿se demoran mucho? ¿hay que pagarlo?
Matshidisho L wrote a tip Nov 2023
1 contribution
4.0 of 5 bubbles
"Arrange shuttle with the hotel prior arrival."
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Mkhululi Njokwana wrote a tip Feb 2023
3 contributions
5.0 of 5 bubbles
"There is options about rooms, such as smoking and non smoking."
Read full review
Eugene A wrote a tip Feb 2023
Greater Accra, Ghana7 contributions1 helpful vote
5.0 of 5 bubbles
"Generally not a busy place so it’s a great catch."
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Inge J wrote a tip Jan 2023
North Bend, Washington466 contributions149 helpful votes
5.0 of 5 bubbles
"Can walk to the hotel indoors directly from the Tambo terminal."
Read full review
georgiegirl7 wrote a tip Jan 2023
Ower, United Kingdom547 contributions72 helpful votes
3.0 of 5 bubbles
"Make sure you are booked into the right City Lodge as both have similar names"
Read full review
Not the right property for you?
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PRICE RANGE
R 1,078 - R 1,590 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city lodge airport johannesburg hotel edenvale, city hotel edenvale, city hotel airport johannesburg
LOCATION
South AfricaGautengGreater JohannesburgEdenvale
NUMBER OF ROOMS
219
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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CITY LODGE HOTEL JOHANNESBURG AIRPORT - Now R 1 254 (Was R̶ ̶1̶ ̶7̶0̶8̶) - UPDATED 2024 Reviews & Price Comparison (Edenvale, South Africa) - Tripadvisor

Frequently Asked Questions about City Lodge Hotel Johannesburg Airport
What are some of the property amenities at City Lodge Hotel Johannesburg Airport ?
Some of the more popular amenities offered include a pool, free parking, and airport transportation.
Is parking available at City Lodge Hotel Johannesburg Airport ?
Yes, free parking is available to guests.
What are some restaurants close to City Lodge Hotel Johannesburg Airport ?
Conveniently located restaurants include Villa Bianca, Wasabi, and Villa Bianca.
Are there opportunities to exercise at City Lodge Hotel Johannesburg Airport ?
Yes, guests have access to a pool during their stay.
Does City Lodge Hotel Johannesburg Airport have airport transportation?
Yes, City Lodge Hotel Johannesburg Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at City Lodge Hotel Johannesburg Airport ?
Yes, dry cleaning and laundry service are offered to guests.
Does City Lodge Hotel Johannesburg Airport offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to City Lodge Hotel Johannesburg Airport ?
Many travellers enjoy visiting Franz Hoenig Hauz (5.6 km).
Is City Lodge Hotel Johannesburg Airport accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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