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Silverbirch at Birchwood

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Traveller (62)
Room & Suite (24)
Dining (8)
Overview
  • Excellent47%
  • Very good40%
  • Average9%
  • Poor3%
  • Terrible1%
Travellers talk about
“the grill”(45 reviews)
“enjoyed my stay”(39 reviews)
“value for money”(40 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (680)
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670 results
Traveller rating
308
268
65
20
9
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Time of year
LanguageEnglish
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308
268
65
20
9
Show reviews that mention
All reviewsthe grillenjoyed my stayvalue for moneyshuttle serviceexcellent serviceattending a conferencefriends and familychecking inthe wi fibusiness stayexcellent staygolf cartpleasant stayeast rand mallevery hourrooms are spaciousclose to the airport
FilterEnglish
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1 - 5 of 670 reviews
Reviewed yesterday

I personally prefer the Hotel for privacy and accessibility to the airport and other areas of business. The rooms give some freedom of space and much required privacy. Th Independence of choice as good as home

Review collected in partnership with this hotel
Thank spmair
Response from Greg H, Manager at Silverbirch at BirchwoodResponded today

Dear spmair, Thank you for your review, We are proud to create a 'home-away-from-home' environment and hope that we can continue to do so moving forward. See you again soon!

Reviewed 2 days ago

we had a great time and enjoyed our stay. there's a lot of shops close by for anything that you need. If you not familiar with the area it really helps to have your gps for getting around. the area is really peaceful and safe.

Review collected in partnership with this hotel
Thank Siviwo V
Response from Greg H, Manager at Silverbirch at BirchwoodResponded today

Dear Siviwo V. Thank you for your rating! We are pleased that you enjoyed your stay with us, as well as approve of our location! Looking forward to welcoming you back again in the near future.

Reviewed 2 days ago

Birch wood hotel is an excellent place to stay at. The staff are friendly and efficient. The hotel is very neat and tidy. The food is absolutely wonderful and the atmosphere and the scenery is absolutely amazing.More

Review collected in partnership with this hotel
Thank stefanie196
Response from Greg H, Manager at Silverbirch at BirchwoodResponded today

Dear stefanie196, Thank you for your rating and review, Naturally, creating an atmosphere and level of service that ensured that you would give us feedback like this, is exceptionally pleasing! We hope that this means that we can continue to welcome you back again in...More

Reviewed 4 days ago

problem of communication between your different staff members. Some staff very efficient some not at all. No heating in the bathroom... nice place but too big, too unpersonal I have nothing else to say xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxMore

Review collected in partnership with this hotel
Thank 284valerie
Response from Greg H, Manager at Silverbirch at BirchwoodResponded 2 days ago

Dear 284valerie, Thank you for your feedback and we are sorry to hear that you experienced inconsistency with regard to service levels, as well as a lack of personal touch during your time spent with us. These are two areas that we pride ourselves on,...More

Reviewed 5 days ago

Have more staff during breakfast at the Petit, improve the food station, have friendly Train staff to able to service a large number of people, and also walk around to check the food and prepare aheadMore

Review collected in partnership with this hotel
Thank khauoen
Response from Greg H, Manager at Silverbirch at BirchwoodResponded 2 days ago

Dear khauoen, Thank you for your review, and we firstly, we would like to express our sincerest apologies for the lack of service delivery as well as any delay experienced as a result. We appreciate the comments made and will look in to this internally....More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$86 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Kitchenette, Family Rooms
Details
Price range
US$86 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Kitchenette, Family Rooms
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Traveller (62)
Room & Suite (24)
Dining (8)
Pool & Beach (1)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Malebo S
15 January 2018|
Answer
Response from Greg H | Property representative |
Hi there - the best solution is to email the Reservations Team to get the best available rate and a formal quotation.
0
Votes
MissTravelPants1987
21 March 2017|
Answer
Response from Greg H | Property representative |
They have fantastic Banquet Packages where most items are included, however, not unlimited drinks.
0
Votes
Jennifer V
1 February 2017|
AnswerShow all 3 answers
Response from Greg H | Property representative |
Silverbirch does not have this as a standard however, potentially they could assist if asked.
0
Votes
Room Tips
"The place is huge so make sure you know where you are located when booking."
Read review
"Try and get a room away from the main roads. They can be noisy with cars coming and going at all times."
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"Rooms on the Silverbirch Wing closer to The Grill restaurant are good with strong wifi"
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"Rooms on the West side are further from all the noise and commotion that happens close to reception."
Read review
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