On arrival booking inn was handled well, but was impersonal. On our first night, there was so much noise from the two neighbouring rooms that I had to request the lady working at reception to request the occupants to be quiet when they were still partying in the room after 10 o'clock on the Friday night. SHe spoke to them, but this did not help. I myself knocked on their door and asked for silence, we could not sleep at all. They eventually quieted down after 1 o'clock the Saturday morning. However, the noise started again at 4 o'clock. We hardly slept at all. We needed to leave by 7:30 the following day. However. myself as well as other occupants were parked in and couldn't leave the premises on the Saturday morning. There is definitely not enough parking for occupants when this lodge is full. We arrived late for my daughters' sports meeting since we had to wait for the cars that were parked in the gate to be removed by their owners. When enquiring if the noisy neighbors would be staying the next night, because in that case we would rather leave and not stay the second night booked, reception just told us no and offered no response or apology. I got the impression they could not care less. Due to this experience, I will never stay here again or encourage anyone else to stay here, although the rooms are spacious and well-appointed although in need of paint. One personnel member was helpful and supplied us with ice to use at the sports event. Management needs to address these issues urgently.…
Plus side. Staff is very friendly and helpful. The breakfast id great Negatives: My room however could do with some work. Paint peeling off wall in bathroom, and the cupboard in the room bottom hinge was broken and as such the door does not close properly. New towels should be considered, the current ones are clean but washed out to be extremely thin.
We enjoyed staying there. The staff were very friendly and helpful. The room were clean and comfortable and the aircon did a great job in heating a very cold Bloemfontein night. The breakfast were delicious. The only (Small) fault I could find were that the safe in our room was not working.
The lodge has a very light, and warm aesthetic, which helps with the quality of sleep and stress reduction. The staff there is amazing. I was well taken care of. Particularly Amo, Tumi, Mac, Palesa, Fifi & her sister
Noisy and the tentants were having all night parties. In fact one even tried to open my door. I asked for honey whilst having breakfast and the lady said it was finished? surely you need to keep adequate stock.
The price was reasonable and the place was clean. The receptionist was awesome, kind and friendly. Overall the place was worth every penny. I recommend this place to everyone looking for a safe and comfortable place.
We were attending my daughter's graduation ceremony at UFS. We were very close by and the service we received was excellent. Had breakfast on time and arrived before the ceremony started. Clean showers and the staff cleaned our rooms before we returned.
The Guesthouse is very clean, at a good location, securely, breakfast also nice, they only have to work towards dinner be served inhouse, because it's time consuming to eat out, unless others request that
The staff were welcoming, kind, easy to approach whenever we needed something. The property matched exactly what is posted on the website, it was very attractive and closer to the amenities. The property walls we're worn out, this was the negative image about the property, the walls must be painted!
This place is clean. Has that very warm welcome home feeling. The staff is extremely friendly and very helpful. The rooms are just to die for. Very beautiful, warm and spacious. This place is so comfortable to be in. You feel very safe. I would recommend staying at this place to anyone!