Thanks to management for changing my booking to a day later although it took few calls to sort out. The booking confirmation does not give any room for changes online. Reception at check in and out very swift and friendly. Executive room allocated looked same as online but there was a terrible stench not sure if it was from drains or from air vents. Some TV channels were not working as per guide and on last day there was no signal at all. I almost gave up on room service line as no one picked up. Breakfast crew attentive and friendly.
The Savoy offers great executive suites which not only provide for a comfortable stay, but also a more than adequate working space and connectivity. The location is very convenient and close to all amenities.
Only 1 towel, glass, water, coffee provided. More provided after complaint but towel was dirty and full of holes. Replaced after further complaint. Room small with no safe. Wi-Fi was unusable in the room - had to go to the bar to get a decent connection
The room was clean and comfortable love the location but the Wi-Fi is weak when you in the room. The breakfast was amazing and my favorite part was the pool area the staff helpful in everything since it was my first time traveling to mthatha .
The staff and service are the two elements that will make your stay here wonderful. Everyone on staff are very helpful and will go above and beyond to accommodate your needs. Overall very good value for money.
Easy to find with safe parking. Unfortunately, after my 4th stay, the loyalty program has not recognized me yet and after asking for assistance at reception I now have 2 loyalty numbers but no recorded stays. Rooms are clean and beds are comfy, but aircon is quite noisy. One sachet of coffee seems a bit tight, so remember to take your own if you are a coffee drinker.
This was my second stay at Hotel Savoy. I was welcomed at the reception by friendly and helpful staff. The room was small but clean, the bed comfortable. My car was parked in front of my room, in a secure parking lot which was safe and convenient. There was an ironing board in the cupboard but no iron. Also no hairdryer. The cleaning staff however have ruined my morning: noise, shouting, slamming of doors, wrong room service while I was in the shower. I skipped breakfast as I was eager to leave asap. Staff is in need of training.
we know its lockdown but does not mean the service should be terrible. terrifying experience on breakfast pack. bad attitude on the cleaner that came to my room on wednesday 5/08/20. she must be taught how to talk to clients
Safe place to stay, Gated and secure, with a choice of 3 restaurants in the complex, a large SPAR supermarket and service station next door. The Exec Room was OK but there are no walls in the bathroom so it's just one room with a separate toilet.
Pleasantly surprised at the quality of the establishment and the good service. Checking in was painless and professional, the rooms were neat, clean and well equipped. The location was very central and next door to restaurants and shops