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The Willows Resort & Conference Centre

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Marine Drive, Schoenmakerskop, Port Elizabeth 6013 South Africa
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About

#21 of 150 in Port Elizabeth
Location
Cleanliness
Service
Value
Property amenities
Free parking
Beach
Children Activities (Kid / Family Friendly)
Conference facilities
Meeting rooms
Non-smoking hotel
Room features
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Family rooms
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HOTEL STYLE
Great View
89Reviews8Q+A27Room tips
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Arno wrote a review Feb 2022
1 contribution
Camped at Willows 17 - 20 Feb2022. The problem:The total lack of the resort trying to control the monkey problem at Willows will lead to them getting less and less campers. The monkeys raid the caravans and tents daily, either the main troop will flood the camp site or a smaller group will run between the sites. They are aggressive towards woman and will be to children if they have something to eat. The monkeys dig into dustbins and rip plastic bags apart leaving a mess. They crawl into tents and open zips. This is a very serious problem and Nature conservation should be getting involved. It is not safe to leave your campsite alone to go down to the beach, when you get back the monkeys had there way in your tent. For now I will rather stay at home if the other camping sites are full than to visit Willows. Staff: I found the staff to be very friendly and helpful and the site is well maintained - toilets and sites. To be done: They should make the bins monkey proof and fine any camper that encourage monkeys to visit the site by putting out food or water, maintain the electric fencing and have staff shooting the monkeys with paintball guns or something that will scare them. Nature conservation can maybe give advice on how to manage the problem.
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Date of stay: February 2022
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Nathan wrote a review Jul 2021
Port Elizabeth, South Africa3 contributions
I'm rate it 3 out of 5 becoz I was treat like a dog they put me out like I was a thief I'm very disappointed in them especially the junior manager Abraham he don't respect other people and hy is very racist with colour and I'm n loyal customer I'm there every week.
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Date of stay: July 2021Trip type: Travelled
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UPSET wrote a review May 2021
1 contribution
Been speaking to willows for a month just to get a voucher for one night, not that they actually answered any one of my emails i had to drive trough to actually get somewhere with my booking. Just so they can tell me they won't give me the voucher for one night over a weekend but only on week days. THEY KNEW IT WAS GOING TO BE ONE NIGHT ON A WEEKEND! Their telephone lines is ALWAYS down.
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Date of stay: May 2021Trip type: Travelled
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Wilhela G wrote a review Feb 2021
Port Elizabeth, South Africa14 contributions18 helpful votes
My unbelievable distressing weekend at the Willows because of the racially biased behaviour of the management and staff. Please read to the end and then tell me whether I was mistaken and that discrimination practices were not applied in my situation. I was at the Willows resort on the weekend of the 24 January and had a very relaxing adults only Weekend. Upon leaving the resort my friends and I decided the check availability over Valentines weekend for a family bonding weekend, spoiling our children and grandchildren. We booked "three out of the four available" rondawels 24, 25, 26, along the front row with premium view and we planned this weekend meticulously as we wanted our grandchildren to build lasting memories about their experience at the resort. On the Friday at around 13h40 on the 12th of February 2021, I received a frantic call from my friend that there are already a white family in the rondawel number 26, a unit which I had reserved, and a 50% deposit paid. I immediately telephoned the resort, and the manager was very apologetic citing that a mistake was made. She then offered to ask the family who booked unit 24 to move and then to give me unit 24, not realising that we booked all three units. I told her in no uncertain terms that she will not inconvenience another family in our group and that she should go back to unit 26 and explain the situation to that family. I explained that we all are there with small children with bicycles and we needed to be along the road to look after them. During all of this, she was not willing to approach the white family, now occupying unit 26 but was initially booked into unit 28, a unit next door to 26 to be moved. I asked why she moved the family to unit 26 and she explained that unit 28 to quote her directly, “was a mess”. I asked whether it was possible to clean unit 28 and that I was willing to then take unit 28. Her response:” Oh no, unit 28 is in such a mess”. To which I the asked her to confirm that unit 28 will not be available throughout the weekend, and she responded “definitely not” At that stage I had no clue where unit 27 was situated and she told me to enter the site to view the place. I was on my way to view the unit when my husband asked me what I was going to do if I did not take unit 27. My grandchildren were in the car and becoming restless. I return to ask the lady what other option I had if I did not take unit 27 and her short answer was that it was take it or leave it as they did not have other units available. I told her that I will be watching unit 28 very closely and she responded that unit 28 will remain vacant over the weekend. For the sake of the family, I accepted the unit. I told her that the discussions would continue come Monday. Now during all of this, there were two other staff members assisting with bookings. No response nor eye contact from them, but they were able to follow our conversation and should be able to collaborate this narrative, if they do not then there is a serious situation of collusion at the resort which warrant serious investigation. At that stage I believed everything that this lady told me and that a genuine mistake was made. I voiced my unhappiness but took occupation of unit 27 and spend the weekend running up and down a hill cooking in unit 27 and making use of unit 25 for anything else, this was a great inconvenience to all of us. As kismet would have it, we were opposite the four units and having full view of the units all afternoon. Nobody entered unit 28 from the time that we arrived on site until I heard a greeting from my nephew who was parked at unit 28, the disturbingly messy and unliveable unit 28. The Williamsons were moving into the unit 28. Their story is also quite interesting and will be told at a later stage. I will just add that they telephoned the resort at around 15h00, I must have just walked out of the reception area and were told that unit 28 had a cancellation and that they may have the unit. Very interestingly they mentioned that they were moved about in the past and that the staff regularly move other races around in favour a white family, no matter that you made a confirmed booking with a deposit for a specific unit. The staff always apologise profusely so you accept the change as a genuine mistake. It was at this stage that I realised that I was duped and intentionally lied to. I was at first incredibly sad that these practices are still allowed to happen. This spoilt my weekend and changed the course of my stay at the resort. I then took a snap survey with people of colour staying on the resort and found another three couples that had the same experience. In hindsight I should have recorded the conversations, but it is expected that the owners will validate these claims. To get back to the white family now in unit 26. A family member went to speak to them and told them what has happened and asked them how they ended up in unit 26. The gentleman replied that he had no idea as he was not asked to be moved but rather was told that they are getting unit 26, even though they booked the unit 28. This defies logic as unit 28 was not touched or cleaned on Friday afternoon, yet given to a family of colour? This experience consumed me over the weekend, leaving me disturbed and with sleepless nights. I felt degraded, insignificant, not warranting respect and the same excellent customer services due to any paying customer, irrespective of colour, race or religion. I obviously voiced my displeasure during my departure on the Sunday and am yet to receive a response to the feedback form submitted.
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Date of stay: February 2021
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Andre R wrote a review Feb 2019
Port Elizabeth, South Africa50 contributions11 helpful votes
This is by far the best resort in the Eastern Cape. Highly recommended for campers. Ablution facilities clean and well maintained. The staff is friendly and very helpful. Very affordable monthly rates for pensioners. Awesome resort!
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Date of stay: February 2019
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ALSO KNOWN AS
the willows hotel port elizabeth
LOCATION
South AfricaEastern CapePort Elizabeth
NUMBER OF ROOMS
46
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Frequently Asked Questions about The Willows Resort & Conference Centre
Which popular attractions are close to The Willows Resort & Conference Centre?
Nearby attractions include Cape Recife Nature Reserve (5.4 km), Sardinia Bay Beach (3.0 km), and The Cathedral Church of St Mary the Virgin (5.4 km).
What are some of the property amenities at The Willows Resort & Conference Centre?
Some of the more popular amenities offered include free parking, meeting rooms, and kids activities.
Is parking available at The Willows Resort & Conference Centre?
Yes, free parking is available to guests.
What are some restaurants close to The Willows Resort & Conference Centre?
Conveniently located restaurants include TORO Sushi, Teppanyaki & Seafood, Shanna's Portuguese Restaurant, and Grass Roof Farm Stall, Restaurant and Bakery.
Does The Willows Resort & Conference Centre offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to The Willows Resort & Conference Centre?
Many travellers enjoy visiting Prince Alfred's Guard Memorial (10.6 km), The Prince Alfred's Guard Drill Hall (11.6 km), and Old Post Office Building (11.8 km).
Is The Willows Resort & Conference Centre accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.