Situated in Plettenberg Bay, one of the most visited of the picturesque Garden Route towns, the Beacon Island Timeshare Resort is a favourite amongst travellers to this region. Boasting spectacular ocean views, endless leisure activities a host of nearby attractions and beautiful bedrooms this is the perfect resort for you. Drive to Knysna to feed the elephants, shop till you drop or spend your days luxuriating alongside the pool just enjoy your stay!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, Afrikaans
Location
Plettenberg Bay 6600 South Africa
Beacon Island Resort
1,545 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We had our first stay at Beacon Island last week and really hope that it won’t be the last. We loved the hotel and it was a perfect base to explore the area.
We were impressed by the precautions in place due to Covid and never felt concerned about it at all. Plenty of sanitizing stations around the hotel as well as staff employed purely to ensure that everyone used sanitizer when leaving/entering the lifts and the sun lounger area as well as at the main entrance.
We had planned to eat out in town most evenings but found the food at the Robberg restaurant to be very good so spent most evenings there. The service was excellent, too.
We appreciated the use of the in-room fridge to keep snacks and drinks cold. We often had a light breakfast or lunch in our room which was very convenient. There’s a decent KwikSpar very close by to stock up on essentials.
The staff were extremely friendly and a credit to the hotel.Many thanks to everyone for making our stay so enjoyable.
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Date of stay: February 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronel Schoeman, Other at Beacon Island Resort
Responded 01 Mar 2021
Dear DeeCapeTown Thank you for taking the time to write a review on Trip Advisor after your recent stay at our resort. We are truly delighted that you enjoyed your stay with us and we can't wait to welcome you back in the near future. Warm Regards Ronel Schoeman Deputy General Manager Beacon Island Resort
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Had an excellent week and impressed with the staff`s enthusiasm ! The neatness of the resort is impressive and it was heartwarming to see that there is an definitative effort to keep it that way . I would however like to suggest better control at the entrance especially on the day when many clients arrive . Vehicles parked infront of the entrance should immediatly after luggage offload has been completed , removed to the general parking space.
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronel S, Manager at Beacon Island Resort
Responded 05 Feb 2020
Dear Sunshine522891 Thank you for taking the time to write a review on Trip Advisor after your recent stay at the Beacon Island Resort. Your feedback is valuable and important to us. Thank you for your suggestion with regard to vehicles parked at the main entrance, this has been noted and shall be monitored. Please accept our sincere apologies for the inconvenience and thank you for bringing this matter to our attention. We are truly delighted that you enjoyed your stay with us and we can't wait to welcome you back soon. Should you require any further information, please don't hesitate to contact us. Warm Regards Ronel Schoeman Deputy General Manager Beacon Island Resort
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Unbeatable location, well maintained inside and pool area. Hotel staff were all friendly, helpful and competent, especially the porters and security guards.
This comment excludes coffee shop/patio restaurant staff.
Housekeeping were marvellous. Spotless room and bathroom.
A special shout-out to Ntombi Majova. I suspected I may have left my step counter charger in the room. She responded immediately to my query and kept in touch regarding their search. (It was subsequently found in a different hotel)
The hotel was clean and Covid-19 protocols were followed consistently, even at the pool area.
We stayed there for a week and service at the coffee shop restaurant was consistently awful. Slow and don’t care attitude from staff. We never saw anyone who could be identified as a manager. They would have immediately seen how slow the service was.
We love staying at the resort and if the coffee shop service can be rectified it would once again be a perfect holiday location!
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronel Schoeman, Other at Beacon Island Resort
Responded 19 Apr 2021
Dear Jhb Traveller123 Thank you for taking the time to write a review on Trip Advisor after your recent stay at the Beacon Island Resort. We are truly delighted that you enjoyed your stay with us. With regard to your feedback about Beacon Cafe, this has been raised with the parties concerned and action plans have been implemented to make the necessary improvements. Please accept our sincere apologies for the inconvenience and thank you for bringing these matters to our attention. Should you require any further information please don't hesitate to contact us. Warm Regards Ronel Schoeman Deputy General Manager Beacon Island Resort
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Where to start... . My husband and I were first time visitors to the resort, having exchanged our Umhlanga Sands timeshare week for a week at The Beacon Isle. Not knowing that you have to book a room beforehand with the hotel and with the hotel fully booked, we were given room 116, which looks due west into the full afternoon sun. Our bedroom is our home from home, where we spend a lot of our time. This was impossible as we had to close the balcony door and close the blockout blinds and sit with the lights on, when we were in the room in the afternoon. Besides this dreadful room location it was without soap, tissues, shampoo,drinking glasses, inhouse brochure with hotel facilities and no room service menu.. Also a blocked shower outlet and a broken door lock hinge. The tiny dustbin's inner bag was only replaced on request. .Luckily, despite having to wait 4 days, another room became available. Much improved in all areas. So our question is How consistent is the housekeeping? Both rooms had tiny bathrooms ,hardly enough space for 2 people at the same time. In general the hotel lacked management. Having given some of our complaints to reception and some attended to, others weren't and there was no follow up nor appreciation for messing us around when promised a new room on day 3 and we had to wait an additional day due to a mix up with reservations. It appears as if the staff do their own thing and often as little as possible. An example being dirty dishes left outside the lift on floor 3. They were left there for 2 hours despite 2 phone calls to housekeeping. The ice machines on most floors are in total disrepair. I understand that the hotel does not encourage people to drink or eat in their rooms but drinking glasses and a larger fridge in the room would be welcome. We also felt that a footbath, to wash off beach sand, should be made available close to the side entrance, leading to the pool area. I must admit that once we had changed rooms we were a lot happier.However, will we go back? The answer is NO!! It needs a lot more personal caring staff.
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Date of stay: March 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronel S, Manager at Beacon Island Resort
Responded 13 Mar 2020
Dear INGRIDALEXANDRA123 Thank you for taking the time to write a review on Trip Advisor after your recent stay at The Beacon Island Resort. Your feedback is valuable and important to us. The only units that we are allowed to change are Sunswop/RCI units all other units such as owner and club units are not permitted to be changed. This makes the pool for room changed very limited. Our reservation team does their utmost to accommodate guest requests but sometimes this is not possible due to high owner occupancy. The resort only provides a starter pack of teak/coffee upon arrival and soap and tissues are also provided. No shampoo etc is provided. To reduce our plastic useage, bin bags are replaced/provided upon request. The fact that there was no soap , drinking glasses and a service directory in your room in unacceptable and has been addressed with the parties concerned. The maintenance issues in your room have since been repaired and corrective action has since be taken to ensure that all rooms are checked prior to a guests arrival. Your suggestion to have a foot bath near the outdoor pool has been noted, at this stage we ask that our guests make use of the showers at Pro Dive. Thank you for bringing these matters to our attention and please accept our sincere apologies for the inconvenience. Should you require any further information please don't hesitate to contact us. Warm Regards Ronel Schoeman Deputy General Manager Beacon Island Resort
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The hotel room revamp and reception are to be redone in May will ensure a true world class facility. The food quality has improved substantially since the decision to go "in house " However, the food service turnabout times need serious attention and the service on the lawn is almost non existent. These are matters of internal discipline but they have a huge effect on visitors perceptions.
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Date of stay: February 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronel S, Manager at Beacon Island Resort
Responded 24 Feb 2020
Dear davepledger Thank you for taking the time to write a review on Trip Advisor after your recent stay at the Beacon Island Resort. Your feedback is valuable and important to us. Yes, we have had a number of challenges with our food and beverage offering, however I am happy to report that action plans are currently being implemented to make the necessary improvements. Thank you for bringing this matter to our attention and please accept our sincere apologies for the inconvenience. Should you require any further information, please don't hesitate to contact us. Warm Regards Ronel Schoeman Deputy General Manager Beacon Island Resort.
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It's our second time that we stayed at the Beacon Island Hotel. Since our last visit they have renovated the rooms. It's beautifully done and well thought through. USB ports next to the bed on both sides. The decor is modern and tasteful. The staff is very friendly and efficient. Nice and clean. The only problem was that they are redoing the menus in the hotel and the food is not always consistent. And the Beacon Isle Cafe's menu was very limited and did not cater for people that like to eat healthy. But for the rest great entertainment and a well organised Hotel.
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Date of stay: March 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronel S, Manager at Beacon Island Resort
Responded 25 Mar 2020
Dear Content10 Thank you for taking the time to write a review on Trip Advisor after your recent stay at The Beacon Island Resort. Your feedback is valuable and important to us. Thank you for your feedback with regard to our menu's, this has been noted and shall be addressed. Please accept our sincere apologies for the inconvenience. Should you require any further information, please don't hesitate to contact us. Warm Regards Ronel Schoeman Deputy General Manager Beacon Island Resort
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I've been coming to Beacon Island just about every year since I was a child, and I still love visiting the hotel. The accommodation is lovely and really comfortable, the entertainment team go out of their way to make sure that guests are having fun. But there's one aspect that gets worse each year, and that's the restaurant.
Meals are really pricey, which would be understandable if they offered great food. But the food itself is mediocre at best. So you end up paying 5* prices for 3* meals. And that's being generous. What should be an all-inclusive experience when you visit the hotel ends up seeing you going out into the cold every night to find something better in town. And there are plenty of better, and less costly, restaurants out there. I can see no reason whatsoever to eat at the hotel.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronel Schoeman, Other at Beacon Island Resort
Responded 21 Jun 2022
Dear laislinns Thank you for taking the time to write a review on Trip Advisor after your recent stay with us. Your feedback with regard to the meals has been noted and shall be discussed with the parties concerned. May I ask if you could please contact us directly so that we can get more detail with regard to the food? Please accept our sincere apologies for the inconvenience and thank you for bringing this matter to our attention. Warm Regards Ronel Schoeman Deputy General Manager Beacon Island Resort
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The Beacon Island Hotel is Heaven on Earth. Besides being the most magnificent views surrounded by ocean as if one was on a stationary ship, the staff are a DREAM. You are greeted with smiles and from then onwards they cannot do enough for you. Many have been there for decades so returning every year to our "friends" who help with your baggage and thereafter every need from breakfast to dinner to nightly entertainment. I never want to leave even though its an international flight and then local flight each year!
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronel S, Manager at Beacon Island Resort
Responded 25 Mar 2020
Dear Happiness787463 Thank you for taking the time to write a review on Trip Advisor after your recent stay at the Beacon Island Resort. Your feedback is valuable and important to us. We are truly delighted that you enjoyed your stay with us and we can't wait to welcome you back next year. Should you require any further information, please don't hesitate to contact us. Warm Regards Ronel Schoeman Deputy General Manager Beacon Island Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great family destination for a beach holiday - all year round. We have visited in December (high summer) and in June (mid winter). The weather is amazing in Plett.
The hotel has been recently been updated and it looks stunning. They cater for all ages of kids with loads of activities to keep them busy while we lie pool side and order drinks.
Food is reasonably priced but you do feel you could just as well eat outside of the hotel as the prices are the same as any restaurant in town.
Only complaint is the service. Busy time or not a busy time of the year - it takes a while to catch a waiters attention and then some more time to get them back to you table. Luckily I have patience during a holiday - but this could be better.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip:Â Bring your own coffee for the mornings when you wake up. Many parents with kids bring their own...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronel Schoeman, Other at Beacon Island Resort
Responded 11 Jul 2022
Dear geraldened2018 Thank you for taking the time to write a review on Trip Advisor after your recent stay with us. We are delighted that you enjoyed your stay with us. Your feedback with regard to service has been noted and refresher training has been scheduled with the team. Please accept our sincere apologies for the inconvenience and thank you for bringing this matter to our attention. Should you require any further information, please don't hesitate to contact us. Warm Regards Ronel Schoeman Deputy General Manager Beacon Island Resort
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We swopped our timeshare for this wonderful resort. All staff was friendly and efficient. We had one breakfast and 2 evening meals which were both very good. On Wednesday evening they had a fish and chips special when you received a free glass of wine, with your meal for R110. The views from our room were spectacular. I Will definitely try and stay here again.
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Date of stay: June 2021
Rooms
Service
Room Tip:Â all rooms have good views of the ocean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronel Schoeman, Other at Beacon Island Resort
Responded 11 Jul 2021
Dear Barrybe Thank you for taking the time to write a review on Trip Advisor after your recent stay at our resort. We are truly delighted that you enjoyed your stay with us and we can't wait to welcome you back in the near future. Warm Regards Ronel Schoeman Deputy General Manager Beacon Island Resort
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Plettenberg Bay area.
ALSO KNOWN AS
beacon island hotel plettenberg bay
LOCATION
South AfricaWestern CapePlettenberg Bay
NUMBER OF ROOMS
200
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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