Had an amazing stay. The accommodation was clean and well equipped. The staff friendly. Especially the young lady who was studying at Hotel School. She made the stay special and went out of her way to help and connect. Thank you for a lovely stay.
We stayed just one night and the staff were extremely welcoming particularly the manager in the small restaurant. We stayed in the 2 bedroom apartment which was huge with amazing views out to sea. The apartment was very clean if quite dated and we had a few power cuts as we used the tumble dryer and I think overloaded the electric supply. I would have liked to stay longer !
“Cocktails” are artificially flavoured ice slushies. Nasty. Took 2 sips and sent them back. Could feel my throat close up from all the colourants, preservatives…Was told to pay anyway. No drinks menu, just the waiting selling their amazing cocktails when you sit down and when they arrive you realise you’ve been had. Another guest complained that her “passion fruit juice” wasn’t real but instead artificial concentrate. She was also told to pay anyway. Bronwyn, the manager, in her black suit was clearly doing everything in her power to make us all leave in quick succession. Bravo, job well done. A masterclass in how NOT to treat guests. Setting is good but oh lord this place needs new management. Will never return here . If you go, have a beer or something from a bottle.
Had the pleasure to spend two nights at the Bungalow. Breakfast was hot, tasty and just what one needs to start the day. Their bread is baked in house and delicious. Staff are pleasant and the rooms although small are neat, comfortable and perfect for a relaxing stay. We didn't make use of the TV as the beach was our relaxing spot. Parking is safe and secure behind electric gates. The staff are friendly and always smiling. Ask for beach towels at reception. There is a fan in the room which is effective and keeps the room cool. A lovely stay with lots to see and do. The bungalow is definitely a popular place to unwind, sip on a cocktail and have a restful stay.
It is a beautiful place, although I was a bit disapointed about the room. It was on the cliff side, no view, realy small space with only beds, no chairs/ table. The restaurant was great and also very nice people!
Amazing 5 star hotel with an island style vibe, right on the beach. Service and staff excellent. I stayed in 'The Beach', It was very comfortable and safe and beautifully decorated. Was later moved to 'Cliff side 2'. It needs a bit of work with regards where the fridge and coffee machine is located. It needs to be removed from the room where both parties has access to it.
We had one night in Plettenberg Bay. We decided on the Bungalow as it is on the beach and an early morning walk on what promised to be a beautiful day, Well, we got going with great enthusiasm at 05h00 just to find that there is no way out. We were locked into the hotel premises and there was not a soul in sight to help us to get out. The first staff members arrived at 07h30. The most expensive jail ever. Breakfast was only served from 8am. In the middle of summer with the sun rising at 05h15. 5 stars: No no face cloth or hard soap. A broken bedside lamp. Bedside tables the size of saucers. A coffee machine without instructions in English. In general, if you are looking for value, don't go there.
We had three nights here staying with our kids in The Spot. The room was spacious and well equipped and the pods were a hit with the children. The deck was wonderful for relaxing in the evenings. Loved the fact that it was only a stones throw from the best beach in Plett. Restaurant was really good too and the breakfast was fantastic. The staff is really friendly. Great holiday! Would love to come back.
Wonderful boutique hotel with a deck that overlooks the beach. Very stylish and trendy, great place to sit outside and enjoy drinks and/or dinner. The rooms are comfortable with a coffee maker and beautiful modern bathrooms. The staff are very friendly, the food is great. Very relaxing, I would stay here again.
What a wonderful place. The staff was so very friendly and the rooms were so clean. The breakfast from the restaurant was out of this world. All in all we had a five star treatment.. We were treated like royalty from all the staff members.