Hemingways Hotel

Hemingways Hotel

Western Ave Hemingways Mall, Ocean View, East London 5200 South Africa
Traveller (30)
Exterior Pool
Pool & Beach (3)
Dining room
Dining (2)

View prices for your travel dates

Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

4.5
#1 of 14 hotels in East London
4.7 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
East London is one of South Africa’s best kept secrets with a multitude of attractions but still maintaining that small town feel. The Hemingways Hotel is situated adjacent to the Hemingways Casino and Hemingways mall. It affords easy access to all the major highways, national roads and the airport. Inspired by Ernest Hemingway, this sub-tropical styled hotel offers a unique island lifestyle break, right in the heart of South Africa.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Bowling offsite
Babysitting
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Canoeing offsite
Squash offsite
Tennis court offsite
Children Activities (Kid / Family Friendly)
Kids pool
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Laptop safe
Private bathrooms
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
4.0 of 5 stars
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, Afrikaans, Xhosa

Location

Western Ave Hemingways Mall, Ocean View, East London 5200 South Africa
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 46 out of 100
46
East London Airport
10.3 km
See all flights
465Reviews3Q+A31Room tips
Traveller rating
  • 283
  • 122
  • 38
  • 13
  • 9
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
ngwanyan001 wrote a review Mar 2020
1 contribution
5.0 of 5 bubbles
The service was very good I received value for money. I enjoyed my stay in your hotel. The service I received from your staff was of a high quality they know how to cheer guest up. I would love to stay in your hotel again
Read more
Review collected in partnership with Tsogo Sun Hotels
Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ian Mackay, General Manager at Hemingways Hotel
Responded 25 Mar 2020
Thank you for taking the time to review your recent stay and for your kind words. We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back to Southern Sun Hemingways in the near future. Warm Regards Ian Mackay General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sureshinee wrote a review Feb 2022
Cape Town Central, South Africa538 contributions36 helpful votes
+1
5.0 of 5 bubbles
Professional and superb facilities and service from check in to restaurant staff. The room and bathroom was clean, fresh linen and importantly the inside of the kettle had no residue in it. Staff were smiling and the chef made me a special dessert.
Read more
Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ian Mackay, General Manager at Hemingways Hotel
Responded 06 Feb 2022
Thank you for taking the time to review your recent stay and for your kind words. We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back to Southern Sun Hemingways in the near future. Warm Regards Ian Mackay General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mikki X wrote a review Jan 2020
Greater Johannesburg, South Africa3 contributions
5.0 of 5 bubbles
Great, friendly and efficient service make this a very welcoming place... not forgetting the bountiful and sumptuous breakfast. The porters too always at hand to help even beyond the call of their specific assignment. The front desk too efficient and very professional.
Read more
Review collected in partnership with Tsogo Sun Hotels
Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GloryanneHa, Manager at Hemingways Hotel
Responded 08 Jan 2020
Dear Mr. Xayiya Thank you for the positive feedback. It is always wonderful to host you and we look forward to you next visit. Kind Regards Gloryanne
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Exploration825771 wrote a review Dec 2021
51 contributions5 helpful votes
2.0 of 5 bubbles
The Presidential suite was very unimpressive.. meagre amenitites , wen one showers the door doesnt seal so the entire bathroom floor has water running. Really bad room servce - over an hour for the food , dessert was served 15mins BEFORE the main course.
Some really courteous staff members in the breakfast room.
Read more
Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ian Mackay, General Manager at Hemingways Hotel
Responded 28 Dec 2021
Thank you for taking the time to complete a review and appreciate you bringing to our attention your concerns with a few points that you experienced during your stay at Southern Sun Hemingways. Please accept my sincere apology and I will be addressing all the points that you raised and assure you that this is not our usual standard. We appreciate you bringing these comments to our attention, as we need to see the service from our guest point of view, as we strive to meet our guest’s expectations. Thank you for deciding to stay with us and we hope to see you in the near future. Warm Regards Ian Mackay General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BlkHawk N wrote a review Aug 2021
Mthatha, South Africa2 contributions
1.0 of 5 bubbles
We are a group of 8 Government Officials, on business in East London staying at Southern Sun Hemingways Hotel for four nights. Our booking arrangement includes dinner, bed and breakfast. Due to our tight schedule, on the third night we all decided to book room service for dinner whilst rushing back to the hotel.
some of our colleagues arrived at 8pm only to be told there is no food. I literally called the hotel on 043-707 8000 and the reception kept on transferring me to the room service department. For 13 minutes I was on hold whilst driving to the hotel until I arrived at the reception.
On my arrival I met my other colleagues being attended to by an Indian middle aged man who told them the kitchen is closed and there is no more food.
Whilst the call was still active, i showed him the screenshot taken after 12mins of waiting to be transferred.
To my surprise, I found a disgusting attitude and response from Clinton who claimed the above number did not belong to him.
Explaining to him that the number indeed is not his but the hotel, he kept on refusing until we all decided to go out looking for places to eat.
For such a hotel and kind of business we give them, people like Clinton who clearly has no concerns of customer services satisfaction has now ruined the image of this hotel.
He left us hanging and called for security claiming that I was threatening him when I told him I will write this review.
This is just the beginning, I still have to flood the social media for this attitude that stinks.
Read more
Date of stay: August 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: "Rooms on the south side are quieter"
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ian Mackay, General Manager at Hemingways Hotel
Responded 20 Sept 2021
Thank you for taking the time to review your stay and appreciate you bringing to our attention your concerns with a few points that you experienced during your stay at Southern Sun Hemingways. With regards to meal times unfortunately the curfew times did seriously effect our operation. In July and August to allow to meet the Gazetted times our last orders were taken a 19h00 at level 4 and 20h00 at level 3 to allow our staff to get home prior to Curfew starting. Please accept my sincere apology and I will be addressing all the points that you raised, this is should have been handled better and assure it not our usual standard. We appreciate you bringing these comments to our attention, as we need to see the service from our guest point of view, as we strive to meet our guest’s expectations. Thank you for deciding to stay with us and we hope to see you in the near future. Warm Regards Ian Mackay
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kuvashni wrote a review Mar 2023
3 contributions
1.0 of 5 bubbles
Waited 10 min for a waiter to come to our table at dinner, another 15 minutes to receive our cool drinks, over an hour to receive food that was not great. In the morning, my breakfast was partially burnt. I raised this and asked to take a croissant on the go and the restaurant manager asked that I pay for it even though pastry’s was part of the buffet. Pathetic service.
Read more
Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hemingways Hotel Tsogo Sun, General Manager at Hemingways Hotel
Responded 08 Jul 2023
Dear Guest Thank you for taking the time to share a review of your time at Hemingways Hotel. I firstly apologise for the late response and secondly for the poor service rendered to you. I am sorry that we failed to meet your expectations. I assure you of our best intentions and that I will make every effort to ensure such lack of service does not occur again. Once again thank you for being in touch and please do let me know when you travel to East London again. I would want to personally assist with your reservation requirements and welcoming you back to Hemingways Hotel. Warm Regards Gloryanne Abrahams
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Craig Y wrote a review Feb 2023
Pretoria, South Africa28 contributions2 helpful votes
2.0 of 5 bubbles
Southern Sun is a brand I usually trust. East London is hot and humid in summer, and the room air conditioning is of no use at all. Room service did not have 2 of 3 items I ordered from their limited menu. The point of a limited menu is to ensure availability. The rest of the hotel experience is adequate.
Read more
Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hemingways Hotel Tsogo Sun, General Manager at Hemingways Hotel
Responded 08 Jul 2023
Dear Guest Thank you for taking the time to review your experience at Hemingways Hotel. I firstly extend my apologies for the delay in responding to you and secondly for the poor service you received from us. I want to assure you of our best intentions and that I endeavor to resolve any such issues in the future. Please do contact me should you be travelling to East London again. I will be happy to assist with your reservation requirements and welcoming you back to Hemingways Hotel. Warm Regards Gloryanne Abrahams
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
juliandlovu1 wrote a review Mar 2020
1 contribution
3.0 of 5 bubbles
Kindly remove Carpet , it is not easy to sleep because of stuffiness. The dinning area is too congested . There is no Bar literally. Generally the Hotel is fine and well located next to the mall. Thank you.
Read more
Review collected in partnership with Tsogo Sun Hotels
Date of stay: March 2020
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ian Mackay, General Manager at Hemingways Hotel
Responded 25 Mar 2020
Thank you for taking the time to send us your comments and suggestions. It is great hear that you enjoyed your stay with us. We appreciate you bringing these comments to our attention, as we need to see the service from our guest point of view, as we strive to meet our guest’s expectations. We will take your suggestions into consideration for any future plans or refurbishments We look forward to welcoming you back to Southern Sun Hemingways in the future. Warm Regards Ian Mackay General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marylou613 wrote a review Feb 2020
Johannesburg, South Africa16 contributions
2.0 of 5 bubbles
We have stayed at Hemingways before and the stay was excellent.
The staff were very professional however our room was not up to standard.
The air conditioner barely worked for the first two days and then stopped.
Could not be fixed , yet the maintenance person came twice and said it was fixed......
So we had to move.
The key card was problematic right from the start.
Had to keep going back to reception to have it re coded.
It was not kept by my cell phone.
There was a terrible smell coming up from the drain in the shower.
We had to buy dettol.
Very disappointing
The breakfasts were excellent.
Read more
Date of stay: February 2020
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GloryanneHa, Manager at Hemingways Hotel
Responded 07 Feb 2020
Dear Guest Thank you for taking the time to complete a review on your recent stay with us. We further thank you for taking the time to meet with our Front Office Manager and Duty Managers to discuss your concerns. I once again extend my sincere apologies for the discomfort you experienced during your stay. As we operate with technical and mechanical fittings, we were unfortunately not able to preempt the faults with these units. We endeavour to promptly assist our guest should any issues arise, and are pleased that we were able to assist you and extend a gesture of good faith to you for the inconvenience caused. We thank you again Kind Regards Gloryanne
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bongo Eza B wrote a review Jan 2020
Kimberley, South Africa5 contributions
5.0 of 5 bubbles
Reservations for my next stay are already in process, that is to simply elucidate my pleasant stay at this hotel. If all was possible, my stay would be extended, but duty calls.Gratitude to the masses with the welcoming received from this Hotel.
Read more
Review collected in partnership with Tsogo Sun Hotels
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GloryanneHa, Manager at Hemingways Hotel
Responded 08 Jan 2020
Dear Mr Bongo Thank you for your positive review. We are pleased that your stay was an enjoyable one and are looking forward to you next visit. Kind Regards Gloryanne
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
C22MNJ wrote a tip Jun 2023
Coventry, United Kingdom66 contributions19 helpful votes
3.0 of 5 bubbles
"WiFi is just not good enough, free WiFi in the mall was 50mb, premium hotel on average was 4mb, very poor."
Read full review
BlkHawk N wrote a tip Aug 2021
Mthatha, South Africa2 contributions
1.0 of 5 bubbles
""Rooms on the south side are quieter""
Read full review
rato_11 wrote a tip Jan 2020
Johannesburg, South Africa75 contributions40 helpful votes
4.0 of 5 bubbles
"check room size PLEASE"
Read full review
Mncedisi Novukela wrote a tip Jul 2019
3 contributions
5.0 of 5 bubbles
"i did not have much time to observe all the necessary of the quieter rooms and i was there for business and it was very quit where i was."
Read full review
Always_Anand wrote a tip Nov 2017
Thane, India28 contributions9 helpful votes
4.0 of 5 bubbles
"The responsiveness of online reservation is good. You need to book in advance so they can offer you better view."
Read full review
Not the right property for you?
There are more places to choose from in the East London area.
PRICE RANGE
R 1,695 - R 1,953 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hemingways Hotel - East London
LOCATION
South AfricaEastern CapeEast London
NUMBER OF ROOMS
108
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HEMINGWAYS HOTEL | UPDATED 2023 Reviews & Price Comparison (East London, South Africa) - Tripadvisor

Frequently Asked Questions about Hemingways Hotel
Which popular attractions are close to Hemingways Hotel?
Nearby attractions include Hemingways Mall (0.2 km), Marlene Neumann Center for Photography and Light (0.4 km), and Electric Avenue (0.6 km).
What are some of the property amenities at Hemingways Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hemingways Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hemingways Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hemingways Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Hemingways Hotel?
Conveniently located restaurants include 2 Brothers Pizza, Key Largo Restaurant, and Wimpy.
Are there opportunities to exercise at Hemingways Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hemingways Hotel have airport transportation?
Yes, Hemingways Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hemingways Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Hemingways Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hemingways Hotel?
The staff speaks multiple languages, including English, Afrikaans, and Xhosa.
All East London HotelsEast London Hotel DealsLast Minute Hotels in East LondonHotels near Hemingways Hotel
Things to DoRestaurantsFlightsHoliday HomesTravel StoriesCruisesCar Hire