Staying at this hotel was a very bad experience…AC is situated in the lounge and turns itself off after just a few minutes; only ceiling fan in the room; no bar fridge in the rooms; telephone system not working; rooms not ready for check-in; bad neighborhood…stay away!!
Very unimpressed. Photos do not match at all. No wifi for the duration of our stay. Safe didn’t work and took 24 hours to fix. No tables and chairs as pictured, bar not open inside. Paint peeling off the walls and roof. View is amazing on the beachside and has good water pressure in the shower. Would not recommend.
Over the past few years on my visits to East London, I would always stay at the Premier Hotel Regent, but this last stay will be my last. We booked 3 rooms for our three night stay. 2 x Superior Suite Twin Rooms and 1 x Double Room. One would think that asking for a Twin Room would automatically signal to the hotel that this room would be occupied by 2 people... why else ask for a twin room? For two nights of our stay we had to go back to reception because our key cards wouldn't work. For all three nights we had to call reception to ask for extra towels as housekeeping kept only leaving a single towel in the room... despite just cleaning the room and removing two. The amenities in the room are also only for single occupancy. One coffee... one bag of tea... one cup! This is ridiculous. The final morning of our stay two of our rooms had no hot water.…
Location was good with a nice promenade for walking. The room was not exactly clean as you would expect. Attention to details not very good. Nothing much to do in the hotel, no pool. Breakfast was good. A car was in the car park one evening, after 11.00pm, with a very loud exhaust making all sorts of reving up noises. We rang te receiption as Im sure many guests did only to be told security would deal with it. It went on for an hour. Should have been dealt with earlier and quicker
Assistance with luggage a great help, but extremely slippery entrance steps in rain made my son & myself slip off steps - grave danger. Rooms were not prepared/cleaned & ready for entry after 2pm (closer to 4pm) in the afternoon. A pity after being on the road & planning to arrive on time for booking-in on specified times.
Definitely going back there, everything was great, starting from the front desk staff they were all kind full of love felt like they knew me even though ❤️and their room was clean and spot less and the food was 👌
Upon arrival, our room was not cleaned yet. There were dirty ash trays in the room. We had no towels at 17:15 even after we phoned reception twice there was still no towels. I had to dry myself with my clothes. The buffet was not to everyone's taste, poor food quality and not a big variety. No fridge in the room, no glasses just plastic ones for when you brush your teeth. The tv channels also didn't work and the remote had missing buttons needed to tune to tv.
I've been staying in this hotel for business purposes for many years. The employees are very friendly and helpful, the food is good and the rooms are comfortable. The last time I stayed there, I got a beautiful suite. The view of the ocean is always welcome.
Work group stayed here whilst travelling between East London and PE got there late in the evening as we had been travelling from cape town and also working in EL that day check in smooth. rooms though on the other hand like others had mentioned...very dark,dingy and dated i felt scared to sit on the couch in case i caught something and when i watsapp video called the family my wife was horrified with the room funny set up with separate lunge area with TV and separate bedroom strange thing unlike other hotels there was no TV in the bedroom what does one do when they want to watch some TV before retiring for the night??? we also popped down to the bar to get some drinks that evening and the bar area and seating reminded me of a fish and chip shop setting like we have back home in the UK and to top it it smelled terribly of food ..overwhelming even. not great next morning at breakfast you had to be in early as the hotel is bolted onto conference venue and there was at least 3 conference/meetings happening that day and so even though previous evening it seemed like a quiet hotel ..at breakfast it was swarming.. not ideal for peace and relaxation use this hotel if you need it for work or business and one nught at most !!…
A well located hotel by the sea. Insist on getting a sea facing room, otherwise you have a courtyard or back view which is a pity. Avoid this hotel if there are big conferences as it is situated at the International Convention Centre. Rooms are spacious, though a bit traditional & staff is friendly.