This hotel is located in the city center across from the famous fountain. If it is near restaurants a beautiful park and a splash park. It is priced quite affordably for the amenities that provides. It has been recently remodeled as extremely clean. The rooms have a microwave and refrigerator. There’s also a coffee maker in the room. There is a pool and a continental breakfast. It’s going to fountain Hills, I would highly recommend this hotel.
The room wasn’t clean when I checked in, it wasn’t cleaned by staff the next day as they are so cheap that they don’t clean your room unless requested. I pointed out where and how dirty the room was, the manager failed to care and didn’t get in contact with me that day. When I returned to the hotel, the beds were made, however the bathroom was dirtier than when I left and they set the alarm for 6am in the morning which was extremely spiteful! When the manager Brandie finally got in contact with me the next day she was extremely incompetent and rude. She didn’t offer and resolution for the issues and she hung up on me. This is the worst customer experience I have ever received. I was absolutely appalled!! DO NOT STAY HERE!!
Worst customer survivor experience ever… booked a reservation that the hotel apparently had no record of. My husband and I had nowhere to stay at night of. Got yelled at by front desk agent and manager in an obviously bad and stressful position, front desk agent had his arms crossed the entire time and was very confrontational
Very modern , clean property, nice pool area, no breakfast or beverages ! Nice stay, good staff! Loved it!, clean rooms, comfortable beds!, nice amenities, shower great! Air conditioning works great. Very nice and quiet. Loved our stay!!!
Very comfortable room and very clean. Loved having a freezer so that we could re-freeze our icepacs to be back on the road. Our stay was beautiful at this resort - right across from famous fountain and park. Great restaurant choices nearby.
My husband and I stayed one week at the hotel. We wanted to stay close to our son who had just relocated to the area for a work position. Security is an issue! Key pad does not work in the pool area. Back door was always opened. There should be a visable employee at the desk at all times even if there are cameras in the back office. One evening appx midnight, there was a chemical fire on first floor. The patrons were evacuated. We were told that there was vandalism that involved a fire extinguisher which caused the smoke. We stayed for a week and during the week we observed electrical work being done on second floor. I am questioning if the fire event was vandalism or work being done. As we departed I questioned compensation for our discomfort and a lost night of sleep. The manager stated that there would be no compensation offered. It was not the Hotels fault. I beg to differ with her opinion!…
Modern newer, very well kept and spotless clean. Super comfortable plush mattress and fantastic pillows. Great location across from the lake and a very short walk to restaurants and shopping. Like almost all businesses in AZ, I just wish employees would wear masks at all times indoors. The 6' rule does not apply inside. I'm not a big mask wearer; I don't even wear one outside at all, but inside it's important. "It's America. I don't have to wear a mask at all." is not an appropriate response.
We stayed in a renovated room (251) in October. The room was longer (~40 ft) and wider (~16ft) than I have typically encountered. The decor was simple and tasteful. The view of the fountain was marred by condensation between the double pane windows. Inside there are indicators of the hotel's age that seem to contradict the clean outward appearance. Overall, I felt the room was a great value; the hotel would be on the top of my list if I return to the Phoenix area.
Hubby and I stayed here one night on Thursday March 12th. I went on line to make a reservation but the website kept closing down on me so I called them up to ask them their room rate for a basic room, they told me $183.00 I told her that it sounded a little high and then she told me to go to Expedia which I did and I got the room for $153.00 a night. The staff we very friendly and helpful but the room that they said they were upgrading us to a remodeled room was horrible. The bathrooms wallpaper was peeling, the bath towels were cheap and thin. The pillows were hard. For an upgraded room it was horrible. The staff and the location was great but we will never stay here again.
It looks nice from the outside, but the rooms are filthy and unsafe. We were originally assigned to a very dated, dirty third floor room. They were in the process of slowly renovating the entire floor and left all of the power outlet face plates off (with the power still on. I tested by plugging in my phone charger). Had one of my children reached in and touched the side terminal, they would have been instantly killed. I complained and we were moved to a first floor room that was missing one face plate... so they moved us to a third room that was even filthier and had a dripping bath faucet. We ran the HVAC fan all night to cover the sound. I was told that they would move us to one of their renovated suites for a significantly higher price. We declined. Please be wary of the hotel-submitted photos. They are not representative of the actual rooms. Just before checking out I went back up to the third floor and all the power outlet face plates were still missing in the hallway.…