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Fountain Park Hotel, BW Signature Collection

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12800 N Saguaro Blvd, Fountain Hills, AZ 85268-5102
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (118)
Room & Suite (88)
Pool & Beach (8)

About

#3 of 5 in Fountain Hills
Location
Cleanliness
Service
Value
We are conveniently located on N Saguaro Boulevard just south of E Palisades Boulevard, directly across from Fountain Park, and nearby to local attractions such as The River of Time Museum and Mount McDowell. Lakeshore Hotel & Suites is your best choice for your adventure in central Arizona. We offer ideal accommodations and location whether you are in town for business or pleasure or simply passing through on your way to Albuquerque or Las Vegas. Natural beauty, striking views, and beautiful desert terrain await you at Lakeshore Hotel & Suites. We offer ideal accommodations and location whether you are in town for business or pleasure or simply passing through on your way to Albuquerque or Las Vegas. At Lakeshore Hotel & Suites, our goal is to provide our guests a great experience, not just a place to stay. Exceptional service, attention to detail, and a friendly and comfortable environment make Lakeshore Hotel & Suites your best choice when traveling to the Scottsdale area. Join our family at Lakeshore Hotel & Suites- you deserve it.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Complimentary Instant Coffee
Mini golf
Meeting rooms
Spa
Parking
Public wifi
Hot bath
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Vending machine
Baggage storage
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English
436Reviews1Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
Mark K wrote a review May 2022
Lawrence, Kansas51 contributions11 helpful votes
This hotel is located in the city center across from the famous fountain. If it is near restaurants a beautiful park and a splash park. It is priced quite affordably for the amenities that provides. It has been recently remodeled as extremely clean. The rooms have a microwave and refrigerator. There’s also a coffee maker in the room. There is a pool and a continental breakfast. It’s going to fountain Hills, I would highly recommend this hotel.
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Date of stay: May 2022Trip type: Travelled
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Legend wrote a review May 2022
Los Angeles, California266 contributions94 helpful votes
The room wasn’t clean when I checked in, it wasn’t cleaned by staff the next day as they are so cheap that they don’t clean your room unless requested. I pointed out where and how dirty the room was, the manager failed to care and didn’t get in contact with me that day. When I returned to the hotel, the beds were made, however the bathroom was dirtier than when I left and they set the alarm for 6am in the morning which was extremely spiteful! When the manager Brandie finally got in contact with me the next day she was extremely incompetent and rude. She didn’t offer and resolution for the issues and she hung up on me. This is the worst customer experience I have ever received. I was absolutely appalled!! DO NOT STAY HERE!!
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Date of stay: May 2022Trip type: Travelled
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Alissa wrote a review Nov 2021
San Diego, California1 contribution
Worst customer survivor experience ever… booked a reservation that the hotel apparently had no record of. My husband and I had nowhere to stay at night of. Got yelled at by front desk agent and manager in an obviously bad and stressful position, front desk agent had his arms crossed the entire time and was very confrontational
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Date of stay: November 2021Trip type: Travelled
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Di M wrote a review Oct 2021
Caldwell, Idaho17 contributions2 helpful votes
Very modern , clean property, nice pool area, no breakfast or beverages ! Nice stay, good staff! Loved it!, clean rooms, comfortable beds!, nice amenities, shower great! Air conditioning works great. Very nice and quiet. Loved our stay!!!
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Date of stay: October 2021Trip type: Travelled
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amothersgarden wrote a review Oct 2021
Albuquerque, New Mexico42 contributions19 helpful votes
Very comfortable room and very clean. Loved having a freezer so that we could re-freeze our icepacs to be back on the road. Our stay was beautiful at this resort - right across from famous fountain and park. Great restaurant choices nearby.
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Date of stay: October 2021
Location
Cleanliness
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M41B12 wrote a review Sep 2021
Scranton, Pennsylvania20 contributions4 helpful votes
My husband and I stayed one week at the hotel. We wanted to stay close to our son who had just relocated to the area for a work position. Security is an issue! Key pad does not work in the pool area. Back door was always opened. There should be a visable employee at the desk at all times even if there are cameras in the back office. One evening appx midnight, there was a chemical fire on first floor. The patrons were evacuated. We were told that there was vandalism that involved a fire extinguisher which caused the smoke. We stayed for a week and during the week we observed electrical work being done on second floor. I am questioning if the fire event was vandalism or work being done. As we departed I questioned compensation for our discomfort and a lost night of sleep. The manager stated that there would be no compensation offered. It was not the Hotels fault. I beg to differ with her opinion!
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
Room Tip: Ask for Fountain View
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warrentrout1 wrote a review Dec 2020
Seattle, Washington8 contributions13 helpful votes
Modern newer, very well kept and spotless clean. Super comfortable plush mattress and fantastic pillows. Great location across from the lake and a very short walk to restaurants and shopping. Like almost all businesses in AZ, I just wish employees would wear masks at all times indoors. The 6' rule does not apply inside. I'm not a big mask wearer; I don't even wear one outside at all, but inside it's important. "It's America. I don't have to wear a mask at all." is not an appropriate response.
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Date of stay: December 2020Trip type: Travelled
2 Helpful votes
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Response from Lakeshore Hotel Suites, General Manager at Fountain Park Hotel, BW Signature Collection
Responded 08 Jan 2021
Thank you for staying with us. All of our staff are mandated to wear a mask please accept my apologies I will speak to each staff member personally. Please come back and give us another opportunity to serve you. Stephen GM
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Stuart H wrote a review Oct 2020
3 contributions
We stayed in a renovated room (251) in October. The room was longer (~40 ft) and wider (~16ft) than I have typically encountered. The decor was simple and tasteful. The view of the fountain was marred by condensation between the double pane windows. Inside there are indicators of the hotel's age that seem to contradict the clean outward appearance. Overall, I felt the room was a great value; the hotel would be on the top of my list if I return to the Phoenix area.
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Date of stay: October 2020
Value
Location
Service
Room Tip: Ask for a renovated room.
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Response from Lakeshore Hotel Suites, General Manager at Fountain Park Hotel, BW Signature Collection
Responded 08 Jan 2021
Wow, Thank you for the great response and telling your friends and family about your wonderful stay at our lakeshore hotel in Fountain Hills AZ . Please come back soon Stephen GM
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cynthia s wrote a review Mar 2020
San Carlos, California3 contributions1 helpful vote
Hubby and I stayed here one night on Thursday March 12th. I went on line to make a reservation but the website kept closing down on me so I called them up to ask them their room rate for a basic room, they told me $183.00 I told her that it sounded a little high and then she told me to go to Expedia which I did and I got the room for $153.00 a night. The staff we very friendly and helpful but the room that they said they were upgrading us to a remodeled room was horrible. The bathrooms wallpaper was peeling, the bath towels were cheap and thin. The pillows were hard. For an upgraded room it was horrible. The staff and the location was great but we will never stay here again.
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Date of stay: March 2020Trip type: Travelled
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Response from Stephen Lowe, General Manager at Fountain Park Hotel, BW Signature Collection
Responded 31 Aug 2020
Thank you for staying with us. My name is Stephen I am the new General Manager at Lakeshore Hotel on behalf of our company please accept my apologizes for any problems during your past stay. The hotel is receiving a total make over. Please come back and see the beautiful new look for our hotel. Stephen GM
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gadget55 wrote a review Jan 2020
Wenatchee, Washington8 contributions7 helpful votes
+1
It looks nice from the outside, but the rooms are filthy and unsafe. We were originally assigned to a very dated, dirty third floor room. They were in the process of slowly renovating the entire floor and left all of the power outlet face plates off (with the power still on. I tested by plugging in my phone charger). Had one of my children reached in and touched the side terminal, they would have been instantly killed. I complained and we were moved to a first floor room that was missing one face plate... so they moved us to a third room that was even filthier and had a dripping bath faucet. We ran the HVAC fan all night to cover the sound. I was told that they would move us to one of their renovated suites for a significantly higher price. We declined. Please be wary of the hotel-submitted photos. They are not representative of the actual rooms. Just before checking out I went back up to the third floor and all the power outlet face plates were still missing in the hallway.
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Date of stay: January 2020
Location
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Response from Stephen Lowe, General Manager at Fountain Park Hotel, BW Signature Collection
Responded 31 Aug 2020
Thank you for staying with us. My name is Stephen I am the new General Manager at Lakeshore Hotel on behalf of our company please accept my apologizes for any problems during your past stay. The hotel is receiving a total make over. Please come back and see the beautiful new look for our hotel. Stephen GM
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PRICE RANGE
US$113 - US$136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotel and suites fountain hills, holiday inn fountain hills, fountain hills holiday inn
FORMERLY KNOWN AS
Lakeshore Hotel & Suites
LOCATION
United StatesArizonaCentral ArizonaFountain Hills
NUMBER OF ROOMS
102
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Frequently Asked Questions about Fountain Park Hotel, BW Signature Collection
Which popular attractions are close to Fountain Park Hotel, BW Signature Collection?
Nearby attractions include The Fountain (0.4 km), Sami Fine Jewelry (0.5 km), and Fountain Hills Artists' Gallery (0.2 km).
What are some of the property amenities at Fountain Park Hotel, BW Signature Collection?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Fountain Park Hotel, BW Signature Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fountain Park Hotel, BW Signature Collection?
Guests can enjoy free instant coffee during their stay.
Is parking available at Fountain Park Hotel, BW Signature Collection?
Yes, free parking is available to guests.
What are some restaurants close to Fountain Park Hotel, BW Signature Collection?
Conveniently located restaurants include M All American Sports Grill, Arrivederci Cucina Italiana, and Euro Pizza Cafe.
Are there opportunities to exercise at Fountain Park Hotel, BW Signature Collection?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Fountain Park Hotel, BW Signature Collection located near the city centre?
Yes, it is 0.5 km away from the centre of Fountain Hills.
Are any cleaning services offered at Fountain Park Hotel, BW Signature Collection?
Yes, self serve laundry and a washing machine are offered to guests.
Does Fountain Park Hotel, BW Signature Collection have any great views?
Yes, guests often enjoy the mountain view available here.
Is Fountain Park Hotel, BW Signature Collection accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.