We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Palma Real Hotel & Casino

Traveller (175)
Dining (56)
Room & Suite (43)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Hotel is just a 5 minute walk from San Jose center, the capital of Costa Rica, and only 15 minutes by car from Juan Santamaria International Airport. Furthermore, it provides easy access to the main business, shopping and leisure areas in the capital. In 2010 the hotel was renovated and presently boasts very modern facilities and many services, especially for guests visiting San Jose on business. The hotel has a fully-equipped business center with internet access, photocopiers, fax, messenger service and plane ticket confirmation service. In addition, it has comfortable and spacious rooms that will make your stay relaxing and pleasurable. Among our services, our clients' can enjoy of free transportation from the airport to the hotel under request and reservation and free breakfast buffet and Wi-Fi. The Palma Real hotel has obtained the Sustainability Certificate, which helps to preserve one of the most virgin destinations in the world.
Read more
Property amenities
Free parking
Restaurant
Room service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Airport transportation
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Shuttle Bus Service
Wheelchair Access
Show more
Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Value
Quiet
HOTEL CLASS
517Reviews
268Photos
29Q+A
44Room tips
Traveller rating
  • 193
  • 168
  • 100
  • 30
  • 26
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
Decent hotel for short periods. Very well located in a good location. A lot of options for breakfast. Restaurant closes at 9pm. A little bit noisy if your room is close to the Casino. No private parking for your car.
Read more
Response from Humberto A, eCommerce Manager at Palma Real Hotel & Casino
Responded 4 days ago
Thank you for giving us the opportunity to serve you, we are happy to see that you had a good stay and our location was key to making this happen. We thank you for your comments and observations and send you warm regards
Read more
One night stay after arriving at the airport before driving to the southern zone. Clean, fast, breakfast included, plus parking. Simple but fit the bill. We are staying here again on our way home for one night
Read more
Response from Humberto A, eCommerce Manager at Palma Real Hotel & Casino
Responded 1 week ago
Dear guest Thank you for giving us the opportunity to serve you, we are glad to see that you had a pleasant stay and that we fulfilled your expectations. Best regards and we'll see you again soon
Read more
Never again am I booking this hotel. Arrived late and tired after a long trip to be lied to! They told me they made reservations at another hotel because a pipe broke. YEAHHH RIGHT! A friend of mine with 15 yrs exp. in the hotel industry has told me they make up these pipe
Read more
Response from Humberto A, eCommerce Manager at Palma Real Hotel & Casino
Responded 4 weeks ago
Dear Andi We are sorry there was some misinformation with your reservation at our front desk we are truly sorry this happened. The satisfaction of all our clients is very important to us and we were remodeling the day you were checking in, therefore we had several rooms blocked and unusable, is the main reason we decided to book in another hotel, always thinking on your satisfaction. Our staff probably could not explain in detail what happened but please know we take very seriously the service we give our guests and will always do our best to not have their stays affected. Best regards
Read more
I would recommend a stay at Palma Real for anyone visiting San Jose. We found it suitable for couples or familia with bambinos. Makes a great homebase for visiting the country in general as it is convenient to the airport with multiple options for transport available.
Read more
Review collected in partnership with this hotel
Response from Humberto A, eCommerce Manager at Palma Real Hotel & Casino
Responded 4 weeks ago
Dear Phillip Thank you for giving us the opportunity to serve you, we are glad to see that you had a pleasant stay and that we fulfilled your expectations. Best regards
Read more
The hotel in general is good: food, location, service. But the room walls probably are made from paper. We came here just for a night and we Couldn’t sleep all night, because We could hear every single word of our neighbors and they wasn’t even shouting or something. Looked like
Read more
Response from Humberto A, eCommerce Manager at Palma Real Hotel & Casino
Responded 28 Dec 2018
Dear guest We are sorry there were problems with the room assigned. We have forwarded your comments to our operations department who will check based on your report and work to correct this inmediately. We would love to have the opportunity to serve you again and correct whatever was wrong during the previews visit. Best regards
Read more
Previous
Album Categories
All photosTravellerDining Room & SuiteBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementPalma Real Hotel & Casino
Habitación Superior
PreviousNext
1234569
Go ahead and call the hotel, or email. They will make the arrangements for you
1 vote
I am not sure for all guest in my party were checked in ahead of time and paid for, but you can always do a request at time of booking as well as call front desk whom are more than happy to answer any of your questions.
0 votes
Show all answers
Can guests walk to restaurants or stores from this hotel?
Yes you can walk to the local stores and restaurants :D
0 votes
Show all answers
Breakfast starts @ 6:00 am till 11:00 am
1 vote
Any shops nearby had bad experience near near national theatre so don't want to shop at indoor markets
PreviousNext
123456
"Rooms on the south side are closer to the Casino section. Too noisy for me"
"Don’t overlook the main street"
"no matter what side you're on it's always quiet all day except during breakfast"
"To avoid noise, do no pick a joint room."
"I was on the upper floor, very quiet and darkening drapes, wood floor and very comfortable bed."
PreviousNext
1234569
PRICE RANGE
US$71 - US$150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo palma real hotel san josebarcelo san jose
LOCATION
Costa RicaProvince of San JoseSan Jose MetroSan Jose
NUMBER OF ROOMS
68
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing