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Cocoon Hotel

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Traveller (144)
Room & Suite (94)
Dining (32)
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Overview
  • Excellent46%
  • Very good23%
  • Average18%
  • Poor7%
  • Terrible6%
Travellers talk about
“front desk”(34 reviews)
“costa rica”(39 reviews)
“hot water”(15 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Airport Transportation
Family Rooms
Bar/Lounge
3 Star Hotel
All hotel details
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Rooms
03 Jun04 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (528)
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Traveller rating
87
61
34
21
18
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LanguageEnglish
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87
61
34
21
18
Show reviews that mention
All reviewsfront deskcosta ricahot watercenter of san josestayed dayshotel is locatedfree breakfastthe location is perfectpura vidaairport shuttleenjoyed my staycentral marketceiling fanvivianalobbycountrytortuguero
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1 - 5 of 221 reviews
Reviewed 6 February 2018

After 4 years I returned to Costa Rica, in this hotel was broke my heart , because the people in Costa Rica generaly is so sweet and lovely , this hotel broke my heart especially Mr. José the receptionist who is so coarse , is...More

Thank Luz V
Response from Shana-Management, Gerente at Cocoon HotelResponded 8 February 2018

Dear guest: We are very sorry that your heart has broken due to bad customer service, you must be a very sensitive person. Our hotel stands out for the excellent customer service we provide, we are going to take action on the matter to know...More

Reviewed 27 January 2018 via mobile

Place is well located in downtown, and the manager Viviana is such a nice, helpfull and good looking person, the complete staff is always ready to help on everything that you need no matter what time is it and how big the problem is.

Thank Daniel S
Response from Shana-Management, Gerente at Cocoon HotelResponded 29 January 2018

Dear guest: Thank you very much for your kind comment! We are happy to see that your stay with us was pleasant. We hope to have you back at our hotel Pura Vida!!

Reviewed 25 January 2018

We have visited every year for the last four years. It was once a good value for a budget hotel. It is no longer. Poor upkeep and it does not provide as advertised. Problems with the television remote was not addressed when asked, no safe...More

1  Thank Mdegerman
Response from Shana-Management, Gerente at Cocoon HotelResponded 29 January 2018

Dear Guest: We are sorry about all the inconveniences that you had during your stay at our hotel. We regret that you have not commented on the good treatment of our staff because they see in you a known client, but we understand if you...More

Reviewed 25 January 2018 via mobile

We stayed one night here and it was interesting to say the least. We arrived later on and once we were dropped off We saw the main doors were locked/chained shut and we were worried no one was around to let us in. We knocked...More

1  Thank Craiggel
Response from Shana-Management, Gerente at Cocoon HotelResponded 29 January 2018

Dear Guest: We regret all the inconveniences that you had during your stay at our hotel, we will take into account your criticisms to improve. Regards.

Reviewed 23 January 2018 via mobile

The receptionist and the security guard were very friendly and helpful. However, the room smelled damp and the towels over the bed were humid. I saw a roach on the room and I wasn’t very happy about leaving my car at the entrance of the...More

1  Thank Sigrid H
Response from Shana-Management, Gerente at Cocoon HotelResponded 25 January 2018

Dear guest: Thank you for your comment, we will take into account the criticism to improve, we just want to clarify that the parking we have is free, if guests do not want to leave the car on the ramp of the hotel can pay...More

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About
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Airport Transportation
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Details
Price range
US$29 - US$56 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in San Jose
#12 Business Hotel in San Jose
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$29 - US$56 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in San Jose
#12 Business Hotel in San Jose
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (144)
Room & Suite (94)
Dining (32)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
728glennm
15 April 2017|
Answer
Response from cocoonhotel2017 |
Dear Mr Willemstad: Thanks for your enquiry. Our hotel is centrally located which make it the perfect location for shopping, dining and the enjoyment of the art, as we are very close to the National Theater. We do not have... More
0
Votes
bajanking1
26 January 2017|
Answer
Response from Katherine R D |
You would need to ask the establishment.
1
Vote
Jessiraeyoga
9 January 2017|
Answer
Response from CocoonHotelCR | Property representative |
Hello, It is about 20 or 25 minutes, sometimes only 15 min, all depend of the traffic. Actually it a quick access.
0
Votes
Google Translation
Room Tips
"Rooms on west side (back) have good views"
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"I prefer the upper level"
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"get high up."
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"second and third floors"
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