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This was the last stop of my trip and this hotel is average to below average in comparison. The room smelt weird, small beds & room, pool had no towels, no free breakfast as all my oher hotels had, no transportation to the airport as...More
Thank Jordyn H
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded today
We appreciate the feedback regarding your stay at our hotel
We apologize for any inconvenience you might faced, we will do whatever is in our hands to implement all the immediate corrective actions
thank you and we hope you will consider returning to our property...More
The public areas and the room itself all had nice décor. The room itself was pretty large and well appointed.
The breakfast buffet was busy with tour groups, but did offer eggs to order, including omelets, and bottled water to take away.More
1 Thank zoe17
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded 21 February 2018
Know that your stay with was a great experience is an inspiration which make us to improve and deliver to all our guest the best service possible .
It is satisfying to know that all your preferences were heed and that our staff gave response...More
Hotel need to refurnish especially its aged mattress and linens. There is no fridge in the room . An advantage is the location. In downtown next to shopping and food stalls. Porter service is good. Dinner at hotel sky restaurant is expensive and food average.More
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded yesterday
Each comment we receive adds value to our work and the efforts we make to make the stay of our guests spectacular experience.
For this reason we thank you for sending us your comments about our Hotel, these are taken into consideration for the implementation...More
1. Air conditioning! Switched here from a nearby hotel without it. This was the end of sweaty nights.
2. The beds! They are comfortable. The hotel I was at before had really uncomfortable beds.
3. The breakfast and the restaurant manager! The breakfast...More
1 Thank travelshoes140
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded 2 weeks ago
Thank you very much for your review it is very important for our improvement know about you perception and opinions about our Service.
We would like to apologize for any inconvenience you might experience during your stay in our Hotel; we took notes of all...More
This hotel is OK, nothing more.
Check in efficient, and we were upgraded to an executive room thanks to our IHG platinum membership. Room was spacious with good views of the city, however furnishings were dated. Shower tiles had chips in, and hot water took...More
Thank Dom B
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded 11 May 2018
We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry for if for the...More
Response from Katherine May M | Property representative |
Efectivamente tenemos opciones sin gluten en nuestro desayuno , nuestro oferta de desayuno es tipo buffet y tenemos una estación de huevos al gusto donde además de los quesos y los fiambres puede solicitar... More
Efectivamente tenemos opciones sin gluten en nuestro desayuno , nuestro oferta de desayuno es tipo buffet y tenemos una estación de huevos al gusto donde además de los quesos y los fiambres puede solicitar que le hagan los huevos como Ud los desee y con los ingredientes extra que Ud escoja