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Holiday Inn San Jose Downtown Aurola

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Traveller (406)
Room & Suite (522)
Dining (90)
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Overview
  • Excellent29%
  • Very good38%
  • Average22%
  • Poor7%
  • Terrible4%
Travellers talk about
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AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
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Rooms
02 Jul03 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (916)
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All reviewsel miradorindoor poolcosta ricabreakfast buffetgold museumvery nice hotellast nightwalk aroundfelt safepollofloorbellmankeyparquetoursteatropedestrian
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1 - 5 of 594 reviews
Reviewed yesterday via mobile

This was the last stop of my trip and this hotel is average to below average in comparison. The room smelt weird, small beds & room, pool had no towels, no free breakfast as all my oher hotels had, no transportation to the airport as...More

Thank Jordyn H
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded today

We appreciate the feedback regarding your stay at our hotel We apologize for any inconvenience you might faced, we will do whatever is in our hands to implement all the immediate corrective actions thank you and we hope you will consider returning to our property...More

Hotel's Favourite
Reviewed 20 February 2018

The public areas and the room itself all had nice décor. The room itself was pretty large and well appointed. The breakfast buffet was busy with tour groups, but did offer eggs to order, including omelets, and bottled water to take away.More

1  Thank zoe17
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded 21 February 2018

Know that your stay with was a great experience is an inspiration which make us to improve and deliver to all our guest the best service possible . It is satisfying to know that all your preferences were heed and that our staff gave response...More

Reviewed 3 days ago via mobile

Hotel need to refurnish especially its aged mattress and linens. There is no fridge in the room . An advantage is the location. In downtown next to shopping and food stalls. Porter service is good. Dinner at hotel sky restaurant is expensive and food average.More

Thank Limleeaik
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded yesterday

Each comment we receive adds value to our work and the efforts we make to make the stay of our guests spectacular experience. For this reason we thank you for sending us your comments about our Hotel, these are taken into consideration for the implementation...More

Reviewed 3 weeks ago via mobile

The good: 1. Air conditioning! Switched here from a nearby hotel without it. This was the end of sweaty nights. 2. The beds! They are comfortable. The hotel I was at before had really uncomfortable beds. 3. The breakfast and the restaurant manager! The breakfast...More

1  Thank travelshoes140
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded 2 weeks ago

Thank you very much for your review it is very important for our improvement know about you perception and opinions about our Service. We would like to apologize for any inconvenience you might experience during your stay in our Hotel; we took notes of all...More

Reviewed 11 May 2018 via mobile

This hotel is OK, nothing more. Check in efficient, and we were upgraded to an executive room thanks to our IHG platinum membership. Room was spacious with good views of the city, however furnishings were dated. Shower tiles had chips in, and hot water took...More

Thank Dom B
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded 11 May 2018

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry for if for the...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Heated pool
Indoor pool
Details
Price range
US$75 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in San Jose
#18 Business Hotel in San Jose
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$75 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in San Jose
#18 Business Hotel in San Jose
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (406)
Room & Suite (522)
Dining (90)
Pool & Beach (42)
Amenities (25)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Farid G
18 October 2017|
AnswerShow all 5 answers
Response from Katherine May M | Property representative |
Estimado señor Efectivamente tenemos opciones sin gluten en nuestro desayuno , nuestro oferta de desayuno es tipo buffet y tenemos una estación de huevos al gusto donde además de los quesos y los fiambres puede solicitar... More
1
Vote
cmst416
24 May 2017|
AnswerShow all 4 answers
Response from MissLalinga4989 | Reviewed this property |
i think there is none
0
Votes
weilok
8 January 2017|
AnswerShow all 9 answers
Response from pamelacr | Reviewed this property |
yes... very comfortable rooms
0
Votes
Room Tips
"All rooms have good views ,rooms are a good size and quiet"
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"Higher rooms with better city view"
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"I guess it's luxury? Best advice - stay somewhere else"
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"The higher floors have a better view."
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