Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Mountain View
Languages Spoken
English, Spanish
Location
Carretera Al Volcan Arenal 7 KM Del Centro De La Fortuna, Arenal Volcano National Park, La Fortuna de San Carlos 183-4400 Costa Rica
Hotel Mountain Paradise
1,871 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
My husband, two teenaged children and I spent three nights at this hotel from December 24-27th. We all loved it here. The grounds were beautiful and in its secluded location, you really felt like you were staying in a rain forest paradise. The food at the main restaurant was delicious (I had my favorite dinner of the entire trip there which was a curry chicken dish that was beautifully presented). The breakfast buffet had a good variety and included an omelette station and delicious fresh squeezed orange juice, fresh fruit, rice and beans, plantains and other foods. It was very enjoyable to eat breakfast and watch beautiful colored birds including wild parrots eating fruit that the staff had set up right outside the open air restaurant. My son and I agreed the pool bartender made the best homemade pina coladas with fresh pineapple we had ever had (virgin for him) and my daughter loved the virgin mojitos. The pool and the pool bar were great.
We felt very lucky with the location of our "casita" (freestanding hotel room), which was #103, and the closest to the pool and restaurant. I recommend requesting that or one of the other lower numbered casitas. The property is on a relatively steep hill so if you don't like walking up hills you may not enjoy staying at one of the casitas that is higher up. The room itself was very clean and the bathroom was quite large with a fun shower. The room wasn't anything fancy and the beds weren't the most comfortable, but we loved the feel of the rest of the property so much we wouldn't hesitate to return.
We unfortunately were only able to see the volcano once while we were there because it was so rainy and foggy for most of our trip, but of course that was not the property's fault. When we did have the brief view, it was gorgeous.
Every single staff member with whom we interacted was very friendly.
After we left this resort, we stayed at a more expensive beach resort that felt much more Americanized. We much preferred this resort and would highly recommend it.
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Date of stay: December 2019
Rooms
Location
Service
Room Tip:Casita #103 was in a great location, very close to the pool and restaurant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KDIEGO, Gerente at Hotel Mountain Paradise
Responded 11 Jan 2020
Dear Guest, Thank you very much for taking your valuable time to share your comments and thank you for staying at our hotel, we were glad to read that you held a wonderful vacation and enjoyed everything here in Costa Rica, we hope to see you back soon to serve you in the best way possible. On behalf of all staff working at Mountain Paradise thank you very much and blessings. Greetings
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicely landscaped property with a lot of different birds. Interesting to watch the highways of the leaf cutter ants too.
If you don't have a car, then the nice property is a bit of a gilded cage, as it's not walking distance to La Fortuna or other attractions, so you are dependent on the resort's expensive tour options. We did 2 excursions, one day to Arenal Volcano with a swim in the falls, and another day out to the blue river in the other national park. Both were pretty good, but on the pricey side ($140 per person per day).
We had room 202, which on a clear day would have a nice view of the volcano, but it's shrouded in clouds most of the time, so not much anybody can do about that. Room had a fancy multi-jet shower and separate tub where the water runs down the wall like a waterfall, though we didn't use that feature. I saw other reviewers who must have had the same room and had harsh criticisms about musty smell, some hard water stains on the glass fixtures, and the pool in front the jets didn't work, all true, but didn't really bother us. Just open the bath window and all is good.
Pool is nice and warm. Saw a big iguana while walking out by the frog pond.
Pro tip: dinner is expensive and was not stellar, so go for the less expensive bar menu at the pool with more reasonably priced hamburgers and pizza. We ordered a beef dinner the at the restaurant the first night - medium rare, and it arrived raw. So we sent it back and it came back well done.
Staff was friendly and attentive.
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Review collected in partnership with this hotel
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luis Leon, Director General at Hotel Mountain Paradise
Responded 11 May 2020
Dear Customer On behalf of all the staff of the hotel, we thank you very much for taking the time to send us your comments and experiences. As they give us the opportunity to improve the experience of all our clients day by day. We are sorry for the inconvenience. I hope you give us the opportunity to visit us again to exceed your expectations and give you the best experiences in Costa Rica. Greetings and blessings
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family stayed here for a couple days while enjoying the Arenal area. The resort was beautiful, while not so fancy that we didn't feel we could be ourselves (two kids - ages 9 and 10). While there are signs of aging in the facility, that was to be expected with the very reasonable price. We all felt that we got more than we paid for here. Overall, we absolutely loved it!
The water in the pool was very warm - it may be hot springs fed, I'm not sure. It was lovely after a long day hiking and exploring town! The rooms were large and neat, although we did miss having a real coffee maker (they give an expresso machine with pods) to make all the yummy Costa Rican coffee we had bought along the way. A frig would have been nice too, but oh well.
Breakfast was great - traditional Costa Rican fair. We ate dinner at the pool one night and it was great too. Would definitely recommend this hotel to other families and friends!
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Would love a normal coffee machine and a frig!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KDIEGO, Gerente at Hotel Mountain Paradise
Responded 18 Jan 2020
Dear Guest, Thank you very much for taking your valuable time to share your comments and thank you for staying at our hotel, we were glad to read that you held a wonderful vacation and enjoyed everything here in the paradise, we hope to see you back soon to serve you in the best way possible. On behalf of all staff working at Mountain Paradise thank you very much and blessings. Greetings
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is beautiful! The gardens are gorgeous. The little villas are very cute, however not in the best care. The shower doesn’t have very good water pressure and the mattress was hard and uncomfortable. It is very nice when traveling with your family. There is a lot of space. We booked the Arenal suite and it was perfect for my family of four. It’s very nice to have a heated private pool right outside your door. Breakfast Buffett was the exact same everyday. It’s not very exciting or very good. The staff were very kind and helpful. The hotel provides a cheap laundry service that was very helpful when going on adventures everyday. The hotel will charge you $25 if you loose your room key or towel key. That is kinda obnoxious. Overall I would recommend this hotel… mainly for the beautiful gardens and the very nice staff.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip:Parking is very convenient and available. The lobby isn’t open at night so make sure you get...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Both bedrooms were large and the patio/pool outside our room was the perfect spot for my morning coffee. My spouse and I also enjoyed the best margaritas by the pool, The staff was exceptionally helpful and attentive. The food served for breakfast, lunch, and dinner was delicious and attractively presented.
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Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KDIEGO, Gerente at Hotel Mountain Paradise
Responded 12 Jan 2020
Dear Guest, Thank you very much for taking your valuable time to share your comments and thank you for staying at our hotel, we were glad to read that you held a wonderful vacation and enjoyed everything here in the paradise, we hope to see you back soon to serve you in the best way possible. On behalf of all staff working at Mountain Paradise thank you very much and blessings. Greetings
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have mixed reviews. Prior to arriving the hotel reached out to me through what’sapp and I asked if we could please see a photo of our room. We did asked if we could have a volcano view, due to me being huge into photography. They sent us a photo of a room with this sweet little pool and volcano saying it was ours. Upon our arrival this wasn’t the case. We had a little bit of a volcano view but had this very dirty tub outside. We really wanted to keep to ourselves and enjoy the little patio Space we had but the jaz tub didn’t even work :( we asked if they could fix it but they couldn’t and didn’t seem to care.
When we arrived we came in late and was exhausted!!!! We just wanted to get some Food in us and a nice cocktail and relax. We order the special $30 USA and it included a drink. Well the drink had noooooooo booze in it. We had a Margarita and a daiquiri and not even a hint. The server came over and even asked if the drinks were fine we said kindly yeah they are ok. He said not strong enough??? we said YUP sorry don’t even taste anything. So he ended up bringing us “tequila” with a pepper in it. Well it wasn’t tequila they just added the pepper to an oil to burn our mouths to maybe think their was something in it. And the lobster was very very over cooked.
Please note we are not picky at all just really put a damper on our 1st arrival. When those things went hand and hand.
Other than that I did order a Margarita from the pool and it was completely different!!!!!! The bartender at the pool is amazing and super helpful! (FYI)
The staff in the morning kitchen is also very friendly and helpful if you need anything they are amazing!!
The place is very beautiful and very clean! The housekeeping is awesome! They always left Little towel animals for us! They do offer a shuttle to and from the rooms.
Only thing I would reconsider is not eating at the hotel we found way way way cheaper and way more local check my reviews for the places we went to!!
Puravida
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luis Leon, Director General at Hotel Mountain Paradise
Responded 09 Mar 2020
Dear Customer On behalf of all the staff of the hotel, we thank you very much for taking the time to send us your comments and experiences. As they give us the opportunity to improve the experience of all our clients day by day. We are sorry for the inconvenience. I hope you give us the opportunity to visit us again to exceed your expectations and give you the best experiences in Costa Rica. Greetings and blessings
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our 4 night stay here last year (June 2019) was great! The included breakfast was a perfect start to each day, and offered different things daily. The front office was great to ask questions, they will even arrange a taxi ($10 each way) down to Arenal to look around/have dinner. We had shuttle companies pick us up for different tours each day. Drop off was never a problem, but for some reason we had to meet the tour groups at the gate at the end of the hill (a short 5 min walk downhill). Never was a problem, and to be honest I liked the security of it.
Rooms were great! Very big, doors opened up to a great patio. We kept the air on most nights because I can't sleep in the heat. Rainfall shower was our favorite. Rooms were also clean and comfortable.
Pool was fantastic! During our stay we had the pool to ourselves or 1-2 other people most of the time!
Restaurants are also good and reasonably priced. Pool Bar was a great thing to have!
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Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KDIEGO, Gerente at Hotel Mountain Paradise
Responded 18 Jan 2020
Dear Guest, Thank you very much for taking your valuable time to share your comments and thank you for staying at our hotel, we were glad to read that you held a wonderful vacation and enjoyed everything here in the paradise, we hope to see you back soon to serve you in the best way possible. On behalf of all staff working at Mountain Paradise thank you very much and blessings. Greetings
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful gardens, The rooms were nice and the hotel staff were kind! However, food at the restaurant was far from good, besides being overpriced. Our breakfast was included so we gave it a try ! I had the Gallo pinto which was supposed to be a full dish! Again … plain, simple and the tiny little piece of sausage they added was simply offensive! The lack of flavor, the size of the portion and the way it look were just not what one expects considering the price we paid . My partner asked for an omelette that was just as bad! Next day We decided to go for breakfast somewhere else and had a real one for a great price! On top of that we made it clear we needed wifi to be able to work remotely! I had to cancel my meetings because on Sat internet wasn’t working! They truly need to look at a better way to attract local tourism! This was not what we expected!
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luis Vargas, Propietario at Hotel Mountain Paradise
Responded 24 Jun 2021
Dear charlievar, We are sorry for any inconvenience experienced during your stay. Your feedback is important for our growth. We are willing to exceed our customer expectations, and hearing back from you is crucial to do so. It's a shame you didn't have a good experience at the restaurant. We will make sure we serve great Gallo pinto. Regarding the issues with the internet, unfortunately, it was related to a major problem with our service provider. We would like to offer you a 10% discount in an eventual-next stay at Mountain Paradise. Best Regards from the Arenal Volcano, Mountain Paradise
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Large clean private casitas with two showers, hot tub. Grounds are beautifully up kept and charming. Swim up pool bar with food service. Restaurant is wonderful. From burgers to filet. Staff is very service oriented. For example, on the first day our excursion, we left the hotel an hour before breakfast . Luis and the chef set up room service of local cooked to order so that we could eat before heading off.
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Date of stay: April 2021
Value
Cleanliness
Service
Room Tip:Next time, we’ll choose a casita with a private pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is an amazing spot to stay if you are visiting la Fortuna or Arenal area. Very secure and quiet. Great restaurant and swim up bar. Pool is very warm. Bathroom has waterfall shower as well as normal shower both with true hot water. Love this spot!
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Review collected in partnership with this hotel
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luis Leon, Director General at Hotel Mountain Paradise
Responded 11 Mar 2020
Dear Guest, Thank you very much for taking your valuable time to share your comments and thank you for staying at our hotel, we were glad to read that you held a wonderful vacation and enjoyed everything here in the paradise, we hope to see you back soon to serve you in the best way possible. On behalf of all staff working at Mountain Paradise thank you very much and blessings. Greetings
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lockport, New York23 contributions56 helpful votes
They had lots on the menu. Beef, chicken, pork, vegetarian food. Lots of fresh fruit and vegetables. The breakfast had everything from chicken and rice to pancakes and eggs. Something for everyone. We had lunch there once and we had sandwiches and fish dishes. The one night we had dinner their we had a traditional Costa Rican meal of Chicken and rice and beans but it was delicious. (not like the breakfast style at all). You can really get anything you like there. They are very kind and will pretty much make the food the way you like it.
Lockport, New York23 contributions56 helpful votes
The shuttle from the hotel into town was $10. There were 5 of us but it's a van and can fit lots more. On the way back from town you can just walk to the local park and there are taxis all lined up waiting for you to go back to wherever you want. Again, just $10. You could have someone call for the hotel shuttle but it takes them a while to get you if because they are taking other guests around. The taxis seemed safe and very easy to use. You will have to look for a van taxi so you could fit all of you or take 2.
There are more places to choose from in the La Fortuna de San Carlos area.
PRICE RANGE
R 2,323 - R 4,973 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mountain paradise hotel
LOCATION
Costa RicaProvince of AlajuelaArenal Volcano National ParkLa Fortuna de San Carlos
NUMBER OF ROOMS
46
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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