This is a very dirty hotel. Our last visit the bathtub would not drain. Give it a second room in the air condition would not work. Hotels in poor repair. The entryway into the hotel makes it look nice, until you get where the rooms are. Very dirty
This Hampton Inn has become one of our favorite places to stay. From the welcoming staff, clean rooms, free breakfast and great location, all of our needs were met. We will definitely stay here again!!
The good: All of the staff we encountered at this hotel were friendly and pleasant. The bad: Hoo boy. 1. Every time I went downstairs, someone was at the front desk complaining about something. Repairs that weren't made, problems that hadn't been fixed, reservation snafus, etc. 2. The clerk who checked us in forgot to tell us that you don't get housekeeping service unless you specifically request it. Which means that after a day out, we came back to a room with no clean towels and no toilet paper. 3. The room (with two queen beds) wasn't set up for more than two people in the first place - we had two sets of towels and one roll of toilet paper. This isn't the Hilton standard, because I stayed at two other Hilton properties on the same trip, and the rooms were stocked with towels for four people. Toilet paper seems to be a precious commodity in Lanett. We had to ask for it one roll at a time. And don't assume you can just use Kleenex in an emergency, because that wasn't supplied at all. 4. One of the two elevators was out of service for our multi-day stay. A housekeeper told me it had been that way for at least a month. 5. Breakfast was not up to standard. I didn't see any evidence of the individually bagged breakfasts the hotel says they are providing due to the pandemic. Everyday options included a waffle maker, cold cereal, hard boiled eggs, oatmeal (with toppings, although two of the four toppings were simply uncooked oatmeal, no I'm not joking), white/wheat bread, and a cooked egg dish. Sometimes there were biscuits, sometimes there were muffins or bagels. Once there were cookies instead of pastries. Sometimes there was sausage. Once the cooked egg dish was an "egg bowl" with scrambled eggs, peppers, and onions. It was tasty, but it was meant to be refrigerated until you heated it up, and they were just piled on top of the microwave without any ice (I saw the staff put it out, so I know mine was cold enough to be safe, but I don't know about anyone who picked one up an hour later). Most days there were individual milk cartons, but one day there were a couple of gallon jugs of milk. The orange juice was... not orange juice. It was like a mixture of Tang and Fanta. The dining area allowed for a decent amount of social distancing, but mostly because there were not many people staying at the hotel. 6. The pool was nice. However, I wanted to sit outside on the patio to dry off afterward, but I couldn't access it. The doors were locked. 7. The room's air conditioner could not keep up with 85 degree temperatures. Yes, it was humid, but this is in Alabama. It's not like warm humid weather came as a surprise. I'd hate to stay in this hotel when temps are in the 90s. 8. The mattresses were *extremely* firm (this may actually be good for some people, but for me it was not). 9. You know how you can open a hotel room door and then use your deadbolt to keep the door from closing all the way? And how if you let the door fall closed, rather than close it yourself gently, it will bang off the deadbolt and then bang a couple more times as it bounces? Imagine a housekeeper doing that on every room they clean on your floor. Imagine them going into the room next to yours multiple times, and listening to that BANG bang bang every time. Or stay in your room for part of the day, and you won't have to imagine it. 10. It's hard to believe your room underwent a deep cleaning before you checked in when there are used toothpicks in the nightstand drawer. 11. This is not a fault of the hotel, but it's still something to be aware of. Because of its location, this particular Hampton houses a lot of work crews. And when you have people who aren't paid a lot and/or don't get a big per diem, they often cook in their rooms to try to save money. So it's like sleeping in the kitchen of a restaurant. There are other issues that are more typical. The hair dryer is wimpy, and will not hold a diffuser or other attachments. There are electrical outlets between the two beds, but not on the "outside" sides, so if you're sharing a bed, one of you doesn't have access to an outlet. There was only one chair in our room, which made it impossible to hang out and relax unless you wanted to sit on the bed. Suites with sofas are available, but not if you want two queen beds. If you're planning to stay here because you couldn't get a room in Auburn, keep in mind that traffic on the highway between Lanett and Auburn can get crazy sometimes - we saw people passing on the shoulder, for example. Bottom line... I generally stay at Hampton Inn because I know what to expect. This one was a disappointment.…
GM was Great! Cleaning issues is the only reason I gave such a low score. If I happened to visit again I hope the cleaning issues will be resolved and I can enjoy the hotel and not concern myself with cleaning my own room when I arrive. Retraining the cleaning staff should be top priority for the hotel.
This is my family Fifth time staying here and the this the worst ever not very happy with the stay some of your stuff was very rude and disrespectful the my kids and others I strongly think we will never come back