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Hilton Garden Inn Santo Andre

Traveller (41)
Room & Suite (41)
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Overview
  • Excellent57%
  • Very good30%
  • Average7%
  • Poor4%
  • Terrible2%
  • 30 May 2018
    “Great hotel; wonderful staff”
  • 14 Aug 2018
    “Very bad service and poorly trained personnel”
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Rua Giovanni Battista Pirelli, Santo Andre, State of Sao Paulo 09111-340 Brazil See on map
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star accommodation
Additional information
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Offers from Hilton Garden Inn Santo Andre
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Rooms
03 Feb04 Feb
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1 room, 2 adults, 0 children
Standard Room
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Reviews (140)
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Reviewed 15 August 2018

I am very dissapointed and frustrated with this hilton property. Although it has some srengths such as food quality and price. The service is way below standard. Staff always smiles but is poorly trained and lacks the sense of urgency to hold the hilton brand....More

Date of stay: August 2018
Thank Oscar L
Response from Hilton_GoInn, General Manager at Hilton Garden Inn Santo AndreResponded 17 September 2018

Dear Guest, Thank you for your preference in staying with us. Your feedback is very importante and we took it into consideration. We hope to see you again soon, and that you may see the improvements in that are. Kind regards Daniel Matoso General Manager

Hotel's Favourite
Reviewed 30 May 2018

If you are looking to stay in the area you will not go wrong with this hotel. Staff that actually care about their guests which makes a nice change to other hotels. Rooms both spacious and very clean - and a great walk in showerMore

Review collected in partnership with Hilton Garden Inn
Date of stay: May 2018
Thank Peter S
Response from Hilton_GoInn, Gerente geral at Hilton Garden Inn Santo AndreResponded 30 May 2018
Google Translation

Obrigado por utilizar seu tempo e compartilhar comentários de sua recente estada conosco. O feedback de nosso hóspede é muito...More

Reviewed 18 May 2018

Terrible do not stay this is not a true Hilton Hotel, it is some kind of share hotel with other hotel brands. Just overall experience was awful. Run if you can from this hotel, sleep on the street it will be better.More

Review collected in partnership with Hilton Garden Inn
Date of stay: May 2018
Thank Ralph R
Response from Hilton_GoInn, Gerente geral at Hilton Garden Inn Santo AndreResponded 24 May 2018

Thank you for your recent stay in our Hotel and the comments on the experience of our services. I sincerely regret that we have failed to meet the quality that we have promised to offer our guests. At Hilton Santo André, we seek to provide...More

Reviewed 30 November 2017 via mobile

The hotel is brand new, modern and clean. It would be a great solution if the service wasn't so dismal. Out of a stay of four nights, they managed to charge my credit card wrong 3 times, deactivate my room key 4 times and completely...More

Date of stay: November 2017
2  Thank andreamitrani
Response from HiltonGardenInnHGSA, Gerente geral at Hilton Garden Inn Santo AndreResponded 3 December 2017

Thank you for your recent stay in our Hotel and the comments on the experience of our services. I sincerely regret that we have failed to meet the quality that we have promised to offer our guests, and that the solution has been extended on...More

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About
Description
Located in a multipurpose complex with direct access to Atrium Shopping Center, Hilton Garden Inn Santo André offers comfortable rooms and suites including complimentary WiFi, a flat-screen TV and a More laptop-sized safe. Guests can enjoy a fitness center, outdoor rooftop pool, business center and on-site restaurant. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
150
Price range
US$46 - US$94 (Based on Average Rates for a Standard Room)
Location
Brazil > State of Sao Paulo > Santo Andre
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
150
Price range
US$46 - US$94 (Based on Average Rates for a Standard Room)
Location
Brazil > State of Sao Paulo > Santo Andre
Photos
Traveller (41)
Room & Suite (41)
Dining (2)
Pool & Beach (2)
Business Centre & Event Rooms (4)
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Questions & Answers
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Room Tips
"the rooms are in good shape, the problem is not that, is the untrained and slow staff"
oscarlN3390PE
14 Aug 2018
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