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Mercure Florianopolis Convention

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Rod Admar Gonzaga, 600 Itacorubi, Florianopolis, State of Santa Catarina 88034-000 Brazil
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Traveller (342)
Room & Suite (247)
Dining (31)

About

#33 of 132 hotels in Florianopolis
Location
Cleanliness
Service
Value
GreenLeaders Gold level
A 4-Star Hotel, Mercure Florianopolis Convention, is located at Itacorubi neighborhood, a known Florianopolis fine area, close to famous beaches of the East coast (Lagoa da Conceicao, Joaquina and Mole), on the way to the North shore (Santo Antonio de Lisboa, Jurere Internacional and Ingleses). If you are here on a business trip, our hotel is a reference in social events tourism and an amazing option since we’re only 7 miles away from the Airport and not even a mile distant from Floripa’s downtown, where you can find the city’s largest business companies, the Technology Center, the state government headquartes, shopping malls and main universities (UFSC and UDESC). Our hotel is the only one in the area that offers heated indoor pool, and other services and amenities such as a well equipped gym, kitchen in room, microwave, minibar, cable TV, air conditioning and free wi-fi. Mercure Florianopolis Convention presents an exclusive menu in its international Restaurant and bar. Want to add good price, the best location to great services and top structure. Here you have it: Mercure Florianopolis Convention, your home at Santa Catarina’s capital!
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Minibar
Flatscreen TV
Hair dryer
Telephone
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Green
Languages Spoken
English, French, Spanish, Italian and 1 more

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
18Restaurantswithin 0 km
3Attractionswithin 0 km
1373Reviews16Q+A10Room tips
Traveller rating
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Joao Gabriel Di... S wrote a review Dec 2020
Rio de Janeiro, RJ21 contributions32 helpful votes
I have checked-in around 23h to 00h on Thursday, December 18th. When I entered the room assigned to me (#513), I have noticed the safety door lock (hook) was broken. Even though, I decided to move on and prepare myself to take a shower. With a mix of surprise and astonishment, I noticed there was no, not a single one, soap bar. I decided to call the reception desk, and after a reasonable time with no one answering the phone up, I gave up. Since I'm a frequent traveler, I always bring with my stuff, extra hygiene products. It was my salvation. That whole situation was unacceptable, considering the hotel name and the basics for this segment service.
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Date of stay: December 2020
Cleanliness
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Trip type: Travelled on business
2 Helpful votes
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Response from Laryssa Teles, General Manager at Mercure Florianopolis Convention
Responded 25 Dec 2020
Dear Mr. João Diniz, We appreciate your comments about your stay at our hotel, we will share them with everyone involved. All your information is very valuable, as it will help us to offer an even better service in the future. Please, we are sure this situation in your stay was an isolated fact, we guarantee that we will continue to invest in the qualification and development of our entire team to improve services and quality. Thanks again and we look forward to receiving you again. Sincerely, Mercure Florianópolis Convention Team
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marqoos_pl wrote a review Apr 2020
Dublin, Ireland8585 contributions589 helpful votes
+1
LOCATION & ATTRACTIONS NEARBY *** Mercure Florianopolis Convention Hotel is conveniently located (if you have a car) between the Florpia’s city centre and all the major beaches. It’s just next to the gas station with a large convenience store (where you can do all your grocery shopping). Parking/garage is payable extra, 25 BRL. HOTEL OVERVIEW *** This is definitely business (mainly domestic) orientated hotel, but also quite convenient for leisure stays. It has a nice restaurant and currently hotel has some of the rooms renovated (more to come as far as I know). PURPOSE OF THIS TRIP *** Leisure – last minute booking RESERVATION *** I have stayed there a previous year and it was OK. This time I did not plan to stay in this area at all, but due to different circumstances (the other hotel I booked was awful), I decided to make a last minute, midnight reservation and go to a known place. Mercure Florianopolis Convention Hotel was just few minutes away and this was great choice. I should have booked it in first place being very honest. I booked it around midnight and few minutes later I showed up at reception. It was very handy as I could book (special prices as well) in the app and the reservation was available immediately in the app to review / change etc. LENGTH OF MY STAY *** 1 night – Dec ‘19 CHECK-IN *** I arrived after midnight and was checked-in immediately. Lovely welcome with a smile and helpful attitude that’s what I really needed. I was also upgraded from a standard room (needed it for few hours only) to a new, renovated room. My car was parked in the valet parking and I was able to hit the bed in minutes. It was great that I could communicate in English as I don’t speak Portuguese. LOBBY & RECEPTION *** Considerably small and can be busy in the morning. There’s some sitting space and if needed, they are also able to securely store your luggage. The lifts are dreadfully slow, but I think this will be also done when the renovation is completed. ROOM *** #1120 – Executive Apartment on top floor – this was my upgrade for this few hours stay. I loved it. Comparing the “old rooms”, this was a lovely improvement. It wasn’t the biggest room (I paid only for the standard one, so did not expect anything else), but spotless clean, modern and fresh. Very comfortable bed and fragrant bedding was fantastic. The room had a funny shape, but everything was designed in a smart way. The lightning was good and also I had a view over the city nearby. Air-conditioner was easy to operate and you could also open the window (which I usually prefer). There’s a safety deposit box, a phone, a kettle and plenty of electric sockets. A kettle was also there with two sets, but no coffee (which normally is somehow provided) and nothing to mix the warm drinks (a mixing stick or a spoon would be handy) – just a small comment on this. BATHROOM *** Shiny clean and also modern in style. Very bright and spotless. Good quality toiletries and fluffy towels were provided. This was a room with a shower cabin. BREAKFAST *** Breakfast was payable extra (approx. 7 EUR) and it’s served downstairs. Even for a busy hotel like this, the choice was great. Cold and warm meals, fresh fruit, juices, yoghurts & cereals, plenty of good coffee and of course selection of freshly baked cakes. Very happy with that and I do recommend you to take it there. INTERNET ACCESS *** Complimentary Wi-Fi, easy to access and connection stable. CHECK-OUT EXPERIENCE *** Once again, welcomed with a smile and assisted without any unnecessary delays. I was glad that I could leave my entire luggage for the day and be able to hit the beach without any worries. I came back for this the same afternoon. STAFF *** Absolutely fantastic. Even at mid-night check-in I was welcomed with a genuine hospitality and care. Professional, polite and natural staff – it’s not easy in a busy environment. OVERVIEW *** This was my second visit in this hotel and I’ve seen big improvement with the renovated rooms and staff attitude. I would be happy to come back there next time, not only as a last-minute emergency reservation like this time. It also offers fantastic value for money and if you have a car, it’s just perfect.
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Date of stay: December 2019
Value
Location
Service
Room Tip: Executive rooms are worth few extra BRL
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2 Helpful votes
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Response from Laryssa T, Quality Services at Mercure Florianopolis Convention
Responded 11 May 2020
Dear Marqoos, We have no word to describe how happy we are to read in your rich review of our hotel. How much detail and how much dedication to write. We are flattered by your dedication to describing your experience at Mercure. Be sure that all members of our team are dedicated to our customers who have the best experience and who enjoy the best accommodations we offer. Your satisfaction is the best reward for our employees who work daily to provide an impeccable service. With all our heart, we hope you will return to Florianópolis-SC and stay with us, so that you always give our best. Thank you very much for your wonderful job of helping travelers to decide their trips with the following information. Of course, it will be a great contribution to our hotel for those who lived with a real experience. It was with great pleasure that we received at the Mercure Florianópolis Convention and we look forward to continuing as a welcome again on the next visit to Florianópolis. Best Regards, Mercure Florianópolis Team Convention
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smithstuartj wrote a review Mar 2020
Florianopolis, SC1 contribution1 helpful vote
Only problem was that there were 2 of us staying in the room but only 1 cup and only 1 coffee sachet. Otherwise service and facilities excellent. Great stay, will use you again soon. Happy with everything.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Equipe_Mercure, Quality Services at Mercure Florianopolis Convention
Responded 20 Mar 2020
Dear Smith Stuart Jr. Many thanks for your positive review! We are delighted to hear that you had a great experience at Mercure. Florianópolis Convention. We will be attentive to your notes on the replacement and the quantity of items in your room, to improve this service provided We look forward to having the privilege of welcoming you back to our hotel soon! Kind regards Mercure Florianopolis Convention Team.
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marqoos_pl wrote a review Nov 2019
Dublin, Ireland8585 contributions589 helpful votes
+1
LOCATION & ATTRACTIONS NEARBY *** Just few minutes outside from the city centre, butquite convenient for the beach locations (if you have a car). Not far from the airport, but... if you leave in the morning, add 30 min extra. I was struggling to be on time. HOTEL OVERVIEW *** It is quite busy, mainly business-orientated hotel (kind of apartment hotel). It’s great value for money, but style can be a little bit dated already. There is car park attached (payable extra) and can be valet or they allow you to park it yourself (which I normally prefer and I don’t blame anybody else for damages if any). Just next to it there is a petrol station with a shop if you needed to do some grocery shopping. PURPOSE OF THIS TRIP *** Leisure RESERVATION *** Booked through accorhotels.com website. Check-in online was available and I used it. LENGTH OF MY STAY *** 1 night – Nov 2018 CHECK-IN *** It was quick and efficient. I have pre-checked-in online. It is cool feature, but some of the settings are not right. For example (photo attached), an early check-in they loaded in EUR and the price EUR 207,03 (it is clearly mistake and currency should have been BRL). LOBBY & RECEPTION *** Always busy, but functional. Staff is attentive and helps right away. ROOM *** I have booked a Superior Room with 1 Double Bed. It was located on the higher floor and I had a view of the road (not that you’d have any better views). Room was spacious, but kind of strange shape. Bedroom was separated with sliding doors, and in the “living room” there was an additional sofa (actually very comfortable and handy). I wasn’t keen for this room setup, but later found it very functional. Between the bathroom and bedroom you have this heavy glass window. Room was also quite dated in style. Semi-marble surface, old-style furniture and sofa which definitely had her best time far behind her. The bed in the bedroom was comfortable and I had a great night sleep. Room was clean and fresh (only sofa had some marks). There was a coffee/tea & the cups, but... no kettle. I searched for it and did not find one anywhere. Quite annoying when you wake up and you crave for your coffee (even instant one). Safety deposit box worked fine. There was not enough power sockets and if I remember correctly, none in the bedroom (everybody had so many devices to charge overnight that this is necessity). BATHROOM *** Was also all right, same “style” and also requires a little bit of refreshment. Some parts were broken or missing. It was clean thou. I like the toiletries they provided, really nice quality and pleasant feel. BREAKFAST *** I have pre-paid for it (32 BRL) and it was served from an early morning. Even if I was just 5 min after it opened, many guests were already there. Selection of warm and cold meals was good. Coffee was strong and nice. Loved the cakes and fresh fruit. It was presented quite well, but empty walls make this place freaky a little bit. Some plants would make this place livelier! Oh, I think that’s what I was missing there! INTERNET ACCESS *** It was complimentary and connection was good. CHECK-OUT EXPERIENCE *** Quick and I was able to hit the road to the airport within minutes. There was a little bit confusion with my pre-payment, but it as quickly resolved. STAFF *** Reception staff was very helpful, even with my almost-non-existent Portuguese. OVERVIEW *** Good value for money and OK location if you have a car and don’t mind driving (rush hours can be crazy).Hotel definitely require renovation soon, but it’s OK for the price. Rooms are clean, but dated.
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Date of stay: December 2018
Rooms
Service
1 Helpful vote
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Response from Equipe_Mercure, Public Relations Manager at Mercure Florianopolis Convention
Responded 21 Nov 2019
Dear Mr. Marqoos, Many thanks for your positive review! We are delighted to hear that you had a great experience at Mercure Florianópolis Convention. Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We were honored by your description of our hotel, the most complete we've ever seen. Thank you very much for your of detail and thank you for all this time dedicated to us. No doubt your text will help other travelers who are seeking information about us. We take advantage of the contact to inform you that a project is already being implemented to reform improvements in our apartments, aiming to monitor the modernization and practicality of the reforms already. In anticipation of welcome you again, please accept our best compliments. Cordially, Mercure Florianopolis Convention Team.
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Henalele wrote a review Oct 2019
Extrema, MG752 contributions161 helpful votes
Nice cost benefit. I stayed in the hotel for working purpose. The location was very convenient, close by my meetings. The room is clean, comfortable and quiet. The bad thing: no plugs near the bed so I had to charge my phone in another room. Breakfast was simple but good.
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Date of stay: October 2019Trip type: Travelled solo
2 Helpful votes
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Response from Equipe_Mercure, Public Relations Manager at Mercure Florianopolis Convention
Responded 28 Dec 2019
Hello Henalele, We appreciate your commentaries which have a great value. Many thanks for your positive review! We are delighted to hear that you had a great experience at Mercure Florianópolis Convention. We look forward to having the privilege of welcoming you back to our hotel soon! Kind regards Mercure Florianópolis Conventiom Team.
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PRICE RANGE
US$33 - US$78 (Based on Average Rates for a Standard Room)
LOCATION
BrazilState of Santa CatarinaFlorianopolis
NUMBER OF ROOMS
174
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Frequently Asked Questions about Mercure Florianopolis Convention
Which popular attractions are close to Mercure Florianopolis Convention?
Nearby attractions include Multiverse Escape Room (0.4 km), Quintal da Ilha (0.4 km), and Jardim Botanico de Florianopolis (0.2 km).
What are some of the property amenities at Mercure Florianopolis Convention?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Mercure Florianopolis Convention?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Florianopolis Convention?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mercure Florianopolis Convention?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Mercure Florianopolis Convention?
Conveniently located restaurants include Five Bar & Food, Sushic Express, and Tratto Restaurante & Rotisseria.
Are there opportunities to exercise at Mercure Florianopolis Convention?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Mercure Florianopolis Convention?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Florianopolis Convention offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Florianopolis Convention?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.
Are there any historical sites close to Mercure Florianopolis Convention?
Many travellers enjoy visiting Palacio Cruz e Sousa (7.9 km), Praça Roldão da Rocha Pires (7.9 km), and Forte Sant'Anna e Museu de Armas (4.7 km).